Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "No alcohol was available"
Pros: "Great crew, very efficient"
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Pros: "We got to our destination safely and sooner than expected!"
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "Nice staff"
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Pros: "Crew was loud...food was terrible my salad was rotten and not fit to be eaten with brown runny liquid in bottom and smelled terrible..there was no one to tell as crew more interested in talking to theirselves ..breakfast was all sugary things with very little protein..could not get any water for breakfast and lukewarm coffee only one small cup..then held in terminal 5 where I could not even find a water fountain...."
Cons: "See above"
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "Friendly flight crew and boarding agents."
Cons: "Entertainment system on the Boeing 757 was not up to par compared with other international flights that I have taken in the past."
Pros: "Flight attendants were friendly and in-flight entertainment was good, including easy access to power ports."
Cons: "Delayed about an hour due to weather. However, another 2 hours spent screwing around sitting on the plane after boarding because no one anticipated DCA restrictions. Then on arrival sat another 30 minutes waiting for a gate. Adding insult to injury, took about 40 minutes to get luggage. Weather is understandable, but the rest was just mismanagement."
Cons: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Cons: "Nothing was good! Horrible horrible airline!"
Pros: "Good piloting...courteous on board service"
Cons: "Entertainment system was not operational. No food..only simple snack. Even willing to pay only a simple snack box is available...few choices due to length of flight being under 3 hours."
Pros: "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
Cons: "Food. No individual entertainment unit."
Cons: "Me 6’ 200 lb sitting in middle seat next to somebody that needed 2 seats for self (pls understand I’m not unsensetive nor prejudice just stating a fact). I requested to sit in last row (of both sides of plane that were empty but attendant said sears reserved for attendants - 2)."
Pros: "Free on-board entertainment and not a fully packed flight"
Pros: "Nothing out of the ordinary"
Pros: "I liked the overnight trip. I got to sleep. Great crew. Not alot of passengers."
Cons: "Had to pay for snacks and tea."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "Service and amenities"
Cons: "No compensation was offered when another plane hit ours and caused a 6+ delay."
Pros: "The staff was very pleasant and helpful. I was able to change my seat to sit with my husband because there were empty seats."
Cons: "I didn't like the fact that children sitting behind us weren't told to stop kicking the chair. They also spoke loudly when it was quiet and thus woke me up from my sleep. We were delayed leaving due to unforeseen circumstances, but our arrival time was only 15 minutes later. There was a lot of turbulence during this flight."
Pros: "The crew was very nice and the seats were comfortable. I enjoyed the movie selection."
Cons: "My seat was broken (button to recline was stuck)."
Pros: "Was able to change my seat"
Cons: "The tone of the flight attendant (male) who can through the cabin to check things before landing. He was brash and abrasive. Yes, safety first, but overall not a good look for someone in a customer service industry. you can accomplish the same goal with different delivery"
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "Brand new plane. Every single airline rep was so happy and so pleasant."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "Excellent. See above."
Cons: "All. The worst airline in the world"
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Pros: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Cons: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Cons: "The flight was incredibly delayed."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Cons: "Seats packed it tight. One less row and a few more inches would be better. Shame the airlines have making more money in mind and not passenger comforts"
Pros: "My Unit did not work. The crew tried to fix it but couldn't"
Cons: "I was unable to use my entertainment unit, computer:tv"
Pros: "short flight, timeliness, great service!"
Pros: "Everything went smooth"
Pros: "Crew was nice and understanding how uncomfortable the flight was."
Cons: "The seats are now smaller than ever. AA made them more marrow, closer together and less reclining. With 1.2 mil miles I am switching to drlta."
Pros: "It was a good flight, even though packed and I was in an unwanted middle seat. (I made the reservation on flight # 16 at 12:30 and when I went to check in found i was on flight # 12 at 11:11 and had been assigned a middle seat. The problem was probably made by me because I did receive a notice that a flight had been changed and I didn't follow up to see."
Cons: "There was a real problem at Baggage claim. More than an hour after the plane had landed and no baggage. The plane touched down at 7:41. I did not leave the airport with my bag until 9:15. Bad"
Cons: "In seat entertainment"
Pros: "Free wifi"
Cons: "Late flight, late crew, Late boarding"
Pros: "The flight attendants were curtious, educated, and attentive."
Cons: "Wish the flight would've been more comfortable but we were in a smaller aircraft so I understood. Also boarding was late due to no flight attendant working the stand in Burbank for standbys until takeoff. I think had the flight attendant done so 15-20 minutes before regular boarding time, it would've gone smoother"
Pros: "Awesome and funny service."
Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"
Pros: "The crew did a great job."
Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"
Cons: "Would love to see an upgrade on snacks that are given out."
Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."
Cons: "Delayed departure; cramped seat; minimal amenities"
Pros: "Entertainment in United flight from San Francisco was top rated."
Cons: "The charging stations we're not working all through the flight."
Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"
Cons: "Would not give us hotel vouchet"
Pros: "Quick and easy to board."
Pros: "Staff was friendly"
Cons: "Wireless didn't work either way. Uncomfortable seats"
Pros: "Turbulence after take-off from Frankfurt but captain kept us informed of this and its expected duration which was a nice touch. Flight attendants were good and attentive. We were in economy so by those standards the flight was relatively comfortable. Flight arrived ahead of schedule."
Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Pros: "Wi if!"
Cons: "Uncomfortable seats"
Pros: "Just great"
Pros: "Very comfortable and the staff was great!"
Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
Cons: "Canceled flight with none other available online (did receive advance notice via email, but had to go to airport at 5am anyway, /8!?3 no options available on app). Told to come back next day 5am (no offer to pay hotel, etc). Next day 5am rerouted through 2 more cities. Already 35 hours late. New flight delayed so missed another connection. Finally made it with no bags. Bags showed up next day, ripped apart. All in, this trip cost me 12 extra hours and 2 days with no bags on first leg and 40 hours plus a day with no bag (later destroyed bag) on return. Incurred $500+ in extra expenses because UA canceled flights / delayed flights / lost bags"
Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
Cons: "Had to wait at gate for a while before disembarking."
Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
Cons: "Loud girls behind me talking."
Pros: "Super sweet flight crew and great entertainment."
Pros: "plenty of leg room and space"
Cons: "There were 3 delays and 3 gate changes ....very inconvenient Rude to dismissive employees (mostly Chicago o'hara)"
Pros: "Crew did the best they could, stayed friendly and helpful. Free DirecTV nice gesture."
Cons: "2 +hr delay boarding because of "oxygen tank service on 4 units", additional delay on Tarmac to "rebalance cargo load- luggage loaded incorrectly". Took off 5 hours late. Captain said galley was not fully loaded - row 32, no food for purchase left except 2 bags gummies bears, 1 kid box and 1 bag popcorn. And thanks for shrinking the seat space again...glad I'm only 5'6". Still ridiculous."
Pros: "Very clean and friendly"
Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."
Cons: "Tiny seat"
Pros: "On flight staff are quite courteous and respectful."
Cons: "I'm concerned with the lack of respect that United shows for its passengers time. Cancelled, delayed, boarded and de-boarded all on the same would be flight. I was told via text and found it nearly impossible to speak with a person during the whole thing without physically being at the airport. When I was the staff seemed dismissive of my time and concerns."
Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"
Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"
Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"
Pros: "Didn't. We're very uncomfortable - no leg room and little recline. Makes one consider anything other than airplane transit"
Pros: "Good, easy"
Pros: "Nice crew"
Pros: "United flight from AVP TO EWR than TO EWR was great"
Cons: "Coming back I didn't like that I had to comeback with Air Canada to EWR. They forced me to check in my carry on. I don't care about the money just didn't like the attitude thati was treated. However United services very friendly."
Airlines flying from Burbank to Finland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights