Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Peru
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 13h 18m
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Scores according to KAYAK customer reviews
Pros: "Good crew"
Cons: "Individual screens for passengers , it was an international flight that looked like a bus ride. No movies via phone"
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Cons: "The flight attendant didn’t allow me to put my only one personal item I had (with no carry on) to the locker! He allows people from other seats to put their laguagges into my compartment!"
Cons: "They lost my luggage and barely made it to connection flight with nobody to help find gate"
Cons: "The food terrible"
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "Lost our luggage on a direct flight"
Cons: "Lines are very long and the check-in staff are not good at their jobs. For example, I arrived 2 hours early and they ended up letting half the line cut in front, which made me barely make my flight."
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Cons: "The Avianca flight was over 4 hours late leaving Trujillo and blamed it on weather. Why don't they rearrange and prepare for this if the airport often gets fogged in during this time of the year? Instead they and other airlines leave dozens of travelers stranded. We lost our connecting flight to Iquitos, and after Avianca refused to reimburse us or put us on a different flight we had to purchase another flight with Viva Air with our own money. No accountability or respect for the consumer."
Pros: "Entertainment, crew"
Cons: "Several flights were delayed and canceled on last minute."
Pros: "On time, food service"
Cons: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Cons: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Cons: "departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage"
Cons: "We could not get on the plane because you oversold the plane and there were no seats left. We missed our planned tour in Lima and now we have to wait 13 hours to take the next flight. I demand my money back."
Pros: "Customer service good. Offered food/service quickly."
Cons: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "Excellent staff and flight attendants."
Cons: "Coach seats were like cardboard. My back was killing me within 2 hrs... :("
Pros: "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
Cons: "Rain during boarding"
Pros: "Very nice and easy flight, the crew knew English very well"
Cons: "Everything was delayed, the boarding, the flight, the entrance to the airport when we landed in Liam."
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Cons: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
Pros: "On time performance; friendly, competent staff."
Pros: "Avianca personnel helped as much as posssible because I am a frequent flyer in Star Alliance but there was only so much they could do"
Cons: "The itinerary I selected from Kayak site was impossible to accomplish especially with checked luggage because they would not transfer my bag from one airline to the next. Although I got my luggage quickly and got to the check in counter right away, the flight had closed and I had to wait for the next flight."
Cons: "I strongly believe they cancelled our flight due to lack of passengers. The plane was sitting on the runway. I boarded for almost two hours for a flight of only one hour away. They were holding plane to fill with those already scheduled for the next flight?"
Pros: "Immediately after I finished with the check in agent, two men flashed police badges, grabbed my bags, and took me to a sketchy back room upstairs and absolutely tore apart my bags. While my bags were being searched they peppered me with questions. It lasted about 20 minutes and it was extraordinaryly stressful because they didn't seem to care if I was going to miss my flight. Normally, i wouldn't blame the airline for this, but another lady who was similarly harassed said that when she asked someone they said that if you're traveling alone and booked online, you got flagged for this extra screening. (A young German man was also dragged to the back room... we were all very non-Andean looking). That is ridiculous criteria to prevent anything- terrorism or drug smuggling! I would think the airline/police could come up with better criteria. Also, there was no drug sniffing dog and they didn't even have me turn on my gigantic camera... which I have had to do in the past to demonstrate that it was functional. Horrible."
Pros: "Delays. Gate changes on both flights."
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Cons: "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
Pros: "It was quick and we had a smooth landing...."
Cons: "Upon arriving in Lima, Avianca 808 passengers became aware that none (zero, nada) of the bags were loaded onto the plane in Cusco. The customer service response to this airline error was sub-par. Passengers were told that the baggage issue was "weather-related", which is ludicrous even if the weather both in origin and destination had not been clear and sunny with no wind (it was). Info was taken on if passengers needed bags sent on to another destination or to a hotel but were told it would not get to Lima until the next morning (this was flight 808 landing just before 4 pm). Unclear why it couldn't be put on the next flight same day. And unclear what is happening to our bags now until the morning. No apology wasn't issued to passengers. Additionally we were delayed 15 mins due to "weather". I don't mind short delays but it was absolutely not weather-related. Weather is the default excuse to transfer fault away from themselves."
Pros: "The space"
Cons: "The agents and flight attendants were very unfriendly. You could tell that because I was of a different nationality that this was a problem."
Pros: "Service was good"
Cons: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Pros: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Cons: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
Cons: "Ran a little late."
Cons: "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."
Cons: "The emergency exit row window seats are extremely uncomfortable. Seats don't recline and there is no arm rest along the wall. Also, there were no vegetarian options aboard and the flight attendants didn't make any effort to put together something I could eat."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Pros: "short flight, timeliness, great service!"
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Cons: "Their check in was ridiculously slow-15-20 min per person at times. How is that possible? The flight was said to be 90 min delayed. I asked about getting on another airline. They said no. Finally this 1 hour flight was 3 hours late to Lima & I missed my international flight. Never again Avianca."
Pros: "Right in time and crew very responsable."
Cons: "The audio for film's didn't function in many places of the plain."
Pros: "Awesome and funny service."
Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"
Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"
Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."
Pros: "Crew was friendly. Pilot kept us informed. Did a great job with takeoff and landing. Entertainment selections were good. Food choices much better."
Cons: "On flight from DC to Paris seat preferences were changed by the airline . Was not able to sit with my family during this leg. Food choices were not good. Was not crazy about the chicken dish."
Pros: "Clean, new, amplíe seats... in Economy!"
Cons: "45 min delay..."
Cons: "Delayed departure; cramped seat; minimal amenities"
Cons: "We were delayed in Chicago due to weather coming home from Europe. We were not allowed to use the business class lounge even though we paid for business class tix. My family is still sitting in the airport waiting on their flight to dallas. We have been up now for over 24 hours. We should be allowed to be someplace comfortable for the price of the business class tickets. poor form on Lufthansa’s part."
Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"
Cons: "Would not give us hotel vouchet"
Pros: "It was cheap"
Cons: "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"
Pros: "Quick and easy to board."
Pros: "Crew was lovely."
Cons: "I had to gate check my bag and then waited 45 minutes to get it back."
Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Pros: "Nothing about 9 HOURS in an Airport is great! I walked from where I landed coming from Calgary, to terminal 2 Gate F 17 because that was where the flight to Lexington was to leave from. Then I got notice it was leaving from terminal 1 Gate B 24 so (I'm sure I walked a mile there) to get there. Waited for a number of hours checked my phone and found the departure was back again at terminal 1 Gate F 17!?!?! So I walked another mile back to where I started. At no point was I offered a drink or meal voucher for the 9 hour delay/inconvenience in my flight to Lexington ky. Suffice to say that I will NEVER go on any flight if I have to go back through this airport. I also have horrible knees, which all the walking did not help."
Cons: "I would like to say that as a person with a disability, there is not any support for help getting around. They have plenty of for lack of a better term "golf carts"; but no one utilizing them. Not that I am a world traveler; but this airport could take more than a page from Calgary international in terms of support to those with disabilities. I will NEVER and I do mean NEVER go through something like this again. I expected to be home in Lexington at 5:00pm and did NOT arrive until midnight.??!! This is in my opinion quite unacceptable! What a way to spend a hard earned vacation day! Thanks Luanne Steele"
Pros: "Very comfortable and the staff was great!"
Pros: "Everything was good!"
Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
Cons: "Had to wait at gate for a while before disembarking."
Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
Cons: "Loud girls behind me talking."
Pros: "Super sweet flight crew and great entertainment."
Cons: "I do not appreciate spending several hundred dollars on a connecting flight with initially a 10 hour layover, and a delay of almost two hours."
Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."
Cons: "Tiny seat"
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Cons: "The flight was delayed 7 hours and we weren't given an option to leave or much heads up about the extent of the delays"
Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"
Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"
Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"
Pros: "The entertainment"
Pros: "Great customer service and free movies,"
Cons: "My luggage was opened in belive in lima, few things missing."
Pros: "Good, easy"
Pros: "I liked the crew and the entertainment, though the touch screen went carzy at the end of the flight and I couldn't make it work adequately."
Cons: "The seats. They are definitely not comfortable for a long flight. They don't have enough cushion, so I had to use the pillow to sit on. The man next to me did the same. Also, the seats do not recline sufficiently, so it's almost impossible to sleep."
"Flight was delayed twice"
Pros: "The crew was good!"
Cons: "My flight was delayed 3 hours"
Cons: "The flight was maybe a third full. I got a window seat The middle seat and isle seat next to me became occupied by 2 extremely obese passengers. We are in a pandemic! The person next to me was partially in my seat. So much for following the COVID 19 guidelines"
Pros: "The flight crew were great! Very attentive and polite."
Cons: "The check in desk staff are rude and left my luggage behind. Fingers crossed they find it."
Cons: "Be on time"
Pros: "crew was very pleasant"
Cons: "seating pricing"
Cons: "Costumer service, they didn’t give me boarding pass because 10 dollars wasn’t charged for the boarding pass where I have money in my account and you guys charged me full 109$ and they won’t refund or cancel, iam very disappointed and will not use you guys and think it’s scam"
Cons: "Entertainment on board Reclining seats"
Cons: "9hr Delay"
Pros: "The crew working was amazing, they were full of energy and quirky remarks that made it fun to travel on this flight. By far some of the best crew I have seen"
Cons: "The seats were very uncomfortable and close together as well as it is very expensive to add one small carry on."
Cons: "Seats are too crammed check bag price too high"
Pros: "People were friendly. Also the gate person in Ft. Lauderdale put me on my sister's flight directly to Boston! AWESOME!"
Cons: "It took 2 hours to get to the gate!"
Cons: "Prices very afordable"
Pros: "Safe flight, clean planes, relatively on time"
Cons: "I'm still not over the fact that they don't have blankets available (not even for a charge, which you would pay when you are freezing and uncomfortable) or that you have to pay over $65 round trip just to take one piece of medium-sized luggage with you on an INTERNATIONAL trip. That's just inhumane."
Pros: "Nothing at all there was horrible every time you ask somebody to help you they pull it you to someone else then they wait all day for someone that didn't even show up the service sucked the people were nice but the service sucked"
Cons: "The fact that I had to pay for my room when I save money to go to Peru and I had to pay for my room because they told me it was a g import then they told me to go to the 8 then they told me to go to f then I had to go right back around and go back to H which took me hours to get through the checkpoint then when I get there they tell me that my planes gone when they said they call me I looked on my caller ID I had no phone this phone call from no Airline needed in my wife now she's in Peru by herself and I'm stuck in Fort Lauderdale Florida and she's all the way in Peru then I have no way of getting to her now y'all told me I got to wait till Wednesday to come it's ridiculous"
Cons: "I cannot believe I had to take this flight. Spirit prides itself as the cheapest flight, well that's because they charge you for everything else! $14 for a seat, $47 for a checked bag, $42 for a carry-on bag. After I refused to pay those fees, they told me I wasn't able to get a refund on my flight. I will never take Spirit again. My flight with Jetblue was a breeze and they even gave free snacks and drinks. DON'T TAKE SPIRIT!"
Cons: "Got stranded in Ft Lauderdale because of "crew" problems, which ate up 2 days of a holiday weekend . The money I thought I was saving was not worth the agravation."
Cons: "seats tight and uncomfortable, no free snacks or beverages, last minute gate change when we were already at original gate. I am slightly handicapped, have trouble walking and had to rush to gate. The fact that the flight was delayed is what prevented us from missing the flight."
Cons: "I got over 100 emails stating that the flight is delayed every other minute"
Cons: "Carry on luggage & other questionable fees. Closes gate/leave gate unattended 15 mins before departure. There 10 minutes before but they seemed to have gave away my seat already. Missed my flight. Never using this airline again."
Cons: "got a call 5 hours before the flight - "cancelled due to mechanical problems""
Pros: "I liked that I was given a refund for the flights I purchased."
Cons: "My experience with Spirit airlines was one for the books (in a very bad way). First off, my flight to the airport where my flight with Spirit was, arrived an hour and twenty minutes before my next flight left. When I got in line to check in, I realized that I was supposed to check in at the kiosk first, before getting in line. Once I got to the kiosk, however, it wouldn't let me check in because it was 12 minutes after the "45 minutes prior to flight" deadline. After this, I went to the front desk where the woman told me I would not be able to board the flight because I was too late for check-in (which is rediculous; I was 12 minutes late for being 45 minutes early, and I was only late because I didn't know I was supposed to check in at the kiosk first. poor communication!). At this point, she sent me over to another counter to get it sorted out. At this counter, the gentlemen told me the next flight to Lima would leave the next day at the same time. He booked me a flight, but then let me know that I would have to purchase another flight out of Peru to show that I wasn't staying. This is preposterous. I've never had to do that before with any other airline. On top of this, he also let me know that my wife and I would only be able to take one bag each instead of the three we had. This was just the cherry on top of an already awful situation. So we would either have to leave a bag there (out of the question) or buy another $600 ticket just to set our bag in a chair next to us (yeah right!). I was very disappointed. You'd think that that's something the airline would tell us ahead of time since it's only on flights to Lima that they do this. Terrible communication. In the end, we were forced to book another flight with a different airline. Luckily, they did refund us for the $500 we spent on that flight. However, we spent another $500 each to book new flights. That's $500 we had to spend because of Spirit being a lousy airline that communicates very poorly and causes it's guests to suffer for it. My wife and I just got married a couple weeks ago. Spending an unnecessary $500 wasn't exactly in our budget as newlyweds. Not only did we have to spend this extra chunk of cash, but we also had to spend an extra night sleeping on the floor at the airport. Overall, it was a downright nasty experience. Aside from just being an awful experience, this is just a horrible way to treat people. We suffered as a direct result of Spirit's poor communication with it's customers. This didn't need to happen. It shouldn't have happened. It could have easily been avoided. We suffered a lot at the hands of Spirit airlines. I have every right to sue them for the damage they caused us (both financially and emotionally). Spirit caused us a great deal of harm and stress, and we deserve to be compensated for it. If we don't see some kind of gesture of goodwill from this Airline, they will not only lose one customer for life, but my friends."
Pros: "I liked the ease during boarding. During the flight the captain gave many weather and arrival time updates, which I appreciated."
Cons: "I didnt know my carry on luggage wasn't included in my ticket price. I didn't find out about the $50 luggage charge each way untill I checked in online. Seat selection is also another $7 to $18 each way when I wanted to choose where I sat. No complimentary drink was included. No headrest tv or movies. To be honest I would have gladly paid the extra $150 towards my ticket to go through less hassle during check in, not pay for seat selection, have a meal and a tv during the 5 hr flight. I will not fly with this airline again. I wish I would've been notified of the fees before I purchased my ticket."
Pros: "Flight crew was very professional despite several difficult passengers."
Cons: "There was a lot of turbulence, but that was hard to avoid. Several passengers displayed rudeness toward the flight crew."
Cons: "They canceled all my flights and I flew on another airline"
Pros: "The crew was friendly and nice"
Cons: "They really screwedme over, stranding me in a foreign land because of an extremely delayed flight that kept getting more delayed and refused to reimburse or help with added expenses while I had to figure out how to get where I needed to go. Buying extra hotels, food, and ferry tickets without any reimbursement from the airline makes me never ever want to travel spirit again, and won't recommend them to anyone. Unfortunately my return flight is through them...I hope I get home..."
Pros: "The seats on this flight had just slightly more leg room than the previous plane and that inch made a huge difference. The crew was just lovely."
Cons: "Boarding the group 1 passengers was weird because they didn't give us enough time to line up and all the other passengers lined up way in advance, making boarding kind of slow, but it's not a big deal."
Cons: "After canceling the flight two delays later, customer service Didn't even offer to book a replacement flight to final destination as they are supposed to. I had to book my own flight and pay extra for it."
Cons: "terrible communication, rebooking process was such a hassle, i could only cancel my plans and get a refund."
Pros: "Quick and easy"
Cons: "Sizes of the chairs however you get what you pay for"
Cons: "I haven't even left to Los Angeles yet. The flight has been delayed twice. I don't appreciate being sent an email asking how my flight was when I haven't even departed. This is ridiculous."
Pros: "Staff were friendly and nice. I had a good experience, thanks."
Pros: "great prices"
Cons: "uncomfortable seats. felt cramped, and i'm only 5'9" 160lbs"
Cons: "40lb weight limit for checked baggage. Small size limit for personal item. Time delays while waiting on hold with spirit via phone. First time flying this airline and certainly won't be a customer again."
Pros: "Absolutely nothing. I reached my destination at 2am thanks to the delay."
Cons: "Our plane Our flight was 3 hours late because they changed the plane due to "tech problems" when we really know it was because the plane it's self was too large for only 51 people so they swapped them out making us all wait. Spirit flight attendants would give you a glass of water even if you were chocking. That's gotta change, at least offer your guests water and a blanket because your plans are freezing cold!"
Pros: "Boarding and exiting were somewhat rapid. Got my bag rapidly at Lax. But...."
Cons: "This is the worst carrier I have ever flown. I will never never fly them again. I'm not sure what there business model is: "fly us once, then you'll know to never fly us again?" Are there ever repeat spirit customers? So strange. I get the bare fare concept, but who flys with no luggage at at? The nit picking things. Money for this, money for that. I just sucks. If you read this, save yourself the trouble. I flew them once, will never again. It was so terrible and uncomfortable I don't have the time to list out all of the shortcoming. I would avoid them at all costs, you can always drive."
Pros: "Flight overall was great! Boarding, crew, comfort and on time. Wanted to change seats when I arrived at the gate and the agent was very accommodating."
Cons: "Didn't have any food or entertainment"
Pros: "Nothing , worst customer service ever"
Cons: "Delayed my flight for hours until finally cancelling it . Didn't offer any vouchers or even apologize . It was the most absurd flying experience of my life - never flying spirit again"
Cons: "Again, same as first flight. I haven't flown with Spirit in a long time. I forgot the reason I don't is because ticket prices may be low but you pay for literally everything which makes the prices pretty much equal to Delta or any other better airline. It was only comfortable because I paid so much extra for seats. If I buy a ticket, seat number should be included. Kinda common sense on that one. What food? I had to pay for it if I wanted a meal. A flight this long should have included a meal. I had the extra task of making sure I already had a meal with me upon boarding. Ummm......there was no entertainment either."
Pros: "Nothing. You will pay for Everything. From being able to eat to get your luggage. Horrible"
Cons: "All was bad. Do not use this company. They need to change their way they do business. Horrible"
Cons: "I arrived at the gate and was told they oversold and would have to see if there was a seat available for me since I was the last to check in. That is absurd. I paid for my flight I should be allowed a seat regardless of the time I arrive."
Pros: "The price was right. Just be sure to think about how many add-ons you will need: ex: seating, bags, beverages, to be sure you are still saving money."
Pros: "The crew was kind and helpful"
Cons: "charging money for luggage"
Cons: "I will never fly them again. Cancelled full flight. No crew available. One person handling the rebook of the passengers."
Pros: "Not much"
Pros: "The crew knows there job and I felt safe."
Cons: "Nothing to say here."
Cons: "Seats are to close and small no space between the three not a happy camper"
Pros: "The flight itself ( time, taje-off, landing etc) were fine."
Cons: "They promote themselves as an "unbundled" airline so you don't pay for unwanted features. But they don't tell you that you then must pay for carry-on luggage at $50.00 per piece at the airport. On our return flight I went online to pre-purchase the luggage at $40 per piece but the system would not accept my PMT. I called customer svc to pay over the phone. He said "that will be $55.00 EACH. This is for CARRY ON luggage that is free on every other airline. I paid the $50 at the airport which made them MUCH more costly than any other airline."
Cons: "While upfront, the fares may look good, they gouge you on everything else, from baggage fees to selecting your seat to PAYING FOR WATER...huh? I can appreciate the business model (similar to Southwest), but when you add everything up, the ticket prices end up being the same as much better and more comfortable airlines. Oh...and the seats don't recline and are the most uncomfortable airline seats I've ever sat in. Not ideal for a red eye flight. Save yourself the headache and just pay a bit more upfront with a better and more comfortable airline, otherwise be prepared to be pulling out your wallet the entire trip for everything... Hated our experience with them and will never ever fly them again."
Airlines flying from Burbank to Peru have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Peru
Masks required on board, masks provided on flights from Burbank to Peru
Social distancing seating
Middle seats unavailable to book on flights from Burbank to Peru
Testing for antibodies, testing for symptoms for flights from Burbank to Peru
Waiving of change fees. Search flexible flights from Burbank to Peru