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BUR - SXM

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Burbank (BUR)
Simpson Bay Princess Juliana
Fri 12/3
Fri 12/10
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Top airlines flying Burbank Bob Hope to Simpson Bay Princess Juliana

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 46,774 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Cons: "Seat comfort"

Pros: "Great crew, very efficient"

Pros: "Absolutely positively nothing."
Cons: "Everything literally!! Plane down for maintenance, rebooked four times and not willing to spend 48 hours in an airport due to incompetence. Never flying American Airlines. Will use Delta from now on."

Cons: "In-flight movies were broken the entire flight. There was no way to charge a phone or laptop despite the 3+ hour flight time. My 45 minute hopper from RDU to CLT had both plug and USB. Additionally AA does not offer free messaging."

Cons: "I got assigned seats but when we got our boarding passes we were seated several rows apart, not in the seats I got when tickets were purchased months earlier. So we got reassigned to near back of plane, not at window seats, near several families with small loud children!! Not pleasant!"

Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"

Cons: "Super crowded boarding area in DCA. Hurried to board, then sat at the gate for 15 minutes after door closed with no mention of being delayed or why we were sitting there. Finally found out the fueling paperwork was missing. This was after being forced to gate check bag in group 6 (and 7,8,9) Then luggage offload in Charlotte took forever, and then was on the wrong belt. Baggage staff in CLT were clueless."

Cons: "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."

Pros: "Amazing plane and service"

Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."

Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"

Cons: "The big problem was a 2+ hour delay departing from Ohare. No plane. Came later."

Pros: "Boarding was smooth."
Cons: "American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does."

Pros: "Crew helpful and cheerful"

Pros: "Had to take three flights to get from Maine to California. All were on time or ahead of schedule. Flight attendants did exceptional work on each flight."
Cons: "My left ear still won’t clear but other than that nothing."

Pros: "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."

Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."

Pros: "Fast all to boarding and everything"
Cons: "No comment"

Pros: "Great passengers and crew"

Cons: "Waited one hour on runway after landing for plane to be towed prior to getting off the plane. This was made worse surrounded by unruly children that no one made an effort to control."

Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."

Cons: "Getting canned and moved to a flight that is five hours later"

Pros: "No negative surprises"
Cons: "Boarding was a little chaotic, but not hideous."

Pros: "On tume"
Cons: "American and all other airlines need to improve leg room in coach."

Pros: "nothing, didn't happen"
Cons: "The process of trying to rebook using a third party purchase and a code share ticket."

Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."

Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"

Cons: "The baggage customer service said the crew will wait for us, but they never did. THANKS for NOTHING!"

Pros: "Nothing."
Cons: "Everything."

Pros: "Very pleasant staff"
Cons: "Inability to charge cell phone, poor location of TV, & inability to hear the music & movie well"

Pros: "For an inflated price, I was able to get decent leg room. The flight was on time."
Cons: "Seat comfort was minimal. Gets worse year after year. Fewer comforts & perks for the same price."

Cons: "The connecting flight from philadelphia to amsterdam was cancelled by American airlines due to a faulty plane. The system auto-rebooked many passengers on the flight on a 2 connections flight to arrive in Rotterdam for the following day. This was obviously not a suitable alternative. However after hours of waiting at the gate to get a better flight, an american airlines representative was able to rebook a flight to amsterdam via london that was still not until the following evening. I had to stay in philadelphia overnight and had to find a room on my own. The flight the next day went better however I still lost a day and a half of my trip. Unfortunalely for me, the issues did not end there. There was an issue in communication with british airways; american airlines never gave them the new flight details so british airways marked me as a no show for the Rotterdam flight and cancelled my return flight. By luck i called the day before my flight back to the US since i felt something was wrong. British airways representative was able to rebook me on a similar flight for the same day. Will most likely not use this airline again for international flights"

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Cons: "At least one of the entertainment systems wasn't working right. Otherwise everything was okay."

Pros: "The price"
Cons: "We were delayed almost two hours for weather and then when I finally boarded, myself and a few other people were pulled aside to be asked new security questions and have new boarding passes printed. The people at the desk let us know that it was because we checked in online. I don't mind being asked questions but they could have done that part of the process in the two hours that we were waiting to board so as not to further delay the boarding process."

Pros: "i slept though not too comfortably."
Cons: "I literally wasn't given a glass of water or any food. I fell asleep for a bit but wasn't woken to be asked if I needed anything when they came around with the carts. It was a 5 hr flight."

Pros: "Flight was on time and prompt."
Cons: "Stayed on the run way for a bit"

Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"

Cons: "Delayed boarding that caused us to miss our next flight."

Cons: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."

Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."

Pros: "El embarque fue rápido y ordenado."
Cons: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."

Pros: "Rveything ok i noticed American keeps lights low for people rest unlike other airlines"
Cons: "Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like"

Pros: "A runway at Phoenix was closed and we were told only once we were on board. There was a long delay in the aircraft at the dock and then another on the runway."

Pros: "That we didn't crash."
Cons: "We couldn't go to the bathroom. That's right, you read that right, the bathroom on the plane was broken. Also, we left ATL 30min late."

Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."

Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."

Pros: "Awesome and funny service."

Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"

Cons: "a 2nd snack for a 5 hr flight would have been nice. Also never heard that they were serving lunch meals to buy, heard the breakfast one!"

Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"

Pros: "We didn’t like anything about this flight"
Cons: "The seats were absolutely uncomfortable. Far less room than we expected and the seating posture was unbearable. If United continues this poor level of service as it reaches for every last passenger dollar, it will surely lose business. We will seek alternatives from now on."

Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."

Pros: "Efficient"
Cons: "Delayed departure; cramped seat; minimal amenities"

Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"

Cons: "Would not give us hotel vouchet"

Pros: "Awesome and helpful crew"
Cons: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location. Food was not good, and drink service was only done twice on 17 hour flight. It took an hour to start taxiing after we were all seated and left the gate."

Cons: "You better get rid of basic economy."

Pros: "Quick and easy to board."
Cons: "N/A"

Pros: "Your seating was spacious!"
Cons: "The unfriendliness of the crew."

Pros: "Free upgrade to Economy + (more legroom) , I even did not know why I have been cerdited toget it, bit I definitely lieked it. I also liked the option to volunteer for check our carry-on at the gate. Coffe and snck quite adequte for th short journey"
Cons: "No issues to report."

Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"

Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"

Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "EVEEYTHING"

Cons: "No personal entertainment screens on board"

Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."

Cons: "Flight cancelled and no alternative to deal with cancelled flight"

Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."

Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."

Pros: "The staff at the receptionist at the gate is extremely nice. It was easy to check in then I had to take Oxygen on board so it was more And the usual kind of check in"

Pros: "Very comfortable and the staff was great!"

Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"

Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."

Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."

Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"

Cons: "Had to wait at gate for a while before disembarking."

Cons: "cancelled"

Cons: "3+ hour delay"

Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."

Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"

Pros: "Crew was very helpful and went an extra mile to help a team secure their 1st place trophy that was almost 4 feet tall!!"

Cons: "Loud girls behind me talking."

Cons: "I ordered a wheelchair for the Denver layover. Had to wait 20inutes for one to come, almost missed my flight"

Pros: "Same as above."
Cons: "Same as above"

Pros: "Super sweet flight crew and great entertainment."

Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."

Cons: "Tiny seat"

Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"

Pros: "Everything was fine"
Cons: "Hour long delay."

Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."

Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."

Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"

Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"

Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"

Pros: "Great crew and smooth flight overall"
Cons: "Seats seem to be getting smaller"

Pros: "Good, easy"

Pros: "Nothing"
Cons: "After getting to Chicago on another airline due to weather we come to find out that the flight from Chicago is cancelled due to "maintenance" . We talked to 7 different United representatives at 3 airports and none of them were any help to us. We were offered hotel accommodations in Miami to find out the hotel they booked us does not accept United vouchers leaving us to pay for it ourselves. Another expense added to the trip unexpected. Every phone call to United leads to 4+ hours of wait time followed by "go online and figure it out". I still need a refund for both flights and these bogus hotel vouchers ."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Burbank to Simpson Bay

Airlines flying from Burbank to Simpson Bay have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Simpson Bay

Mandatory masks

Masks required on board, masks provided on flights from Burbank to Simpson Bay

Social distancing seating

Middle seats unavailable to book on flights from Burbank to Simpson Bay

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Burbank to Simpson Bay

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12/13
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