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Top 5 airlines serving from Burkina Faso to Maryland
Scores according to KAYAK customer reviews
Pros: "The crew, food, and choice of entertainment."
Cons: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"
Pros: "Friendly airlines and service was excellent."
Cons: "No anything"
Cons: "The food wasnt good"
Pros: "The Knowledge that I would never fly Turkish airline again"
Cons: "Cancelled flights without contacting me Delayed takeoff for 9 hours. Took off knowing they would not be able to land in Istanbul and dropped us off in Izmir Did not cover the cost of food at the hotel in Izmir. Took us to a hotel over an hour away from the airport"
Pros: "We had a great flight other than the uncomfortable seats. The food was outstanding and the staff the staff was very accommodating. I was glad I was able to charge phone/tablet on the plane"
Cons: "My seat didn't lay back, which made it was difficult to sleep. The seats are too close and generally uncomfortable. I just wish we could have toured Istanbul since we had a long lay-over. Took forever to find out where the tour was only to find out we needed Visas. The airport staff was not helpful. The bus tour is promoted on their website, and it sounded like it was easily accessed as soon as we were off our flight from Johannesburg. Not so."
Pros: "Everything was great. Would never fly another airline if Turkish was available."
Cons: "You must hear this all the time. An eleven hour flight is torture. Maybe a little more padding in the seat cushions. Still, You Are GREAT"
Cons: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
Cons: "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
Pros: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"
Pros: "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."
Pros: "Attention & willingness to help. Very pleasant flight from start to finish"
Pros: "Food was great, wish gluten free had been an option! Amazing staff!"
Cons: "The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room."
Pros: "I enjoyed receiving food on the flight with real silverware, a warm roll and friendly service. Having a choice of entertainment was also nice. Best of all, I like the fact that the airlines offers a guided tour of Istanbul in English during a layover there; I only wish I'd read that in the in-flight magazine before going off on my own to sightsee."
Cons: "I didn't like the multiple screenings to get on the plane, but suspect that was more a decision of the airport than the airlines. Being singled out for extra screening wasn't my favorite either!"
Pros: "I do not like anything"
Cons: "They serve Turkish delight half of them get half not including me When I ask he told me you are sleeping .the time they serve she was air hostess how he can told I was sleeping point to be noted. Same thing they serve pouches I do not get.i will never fly this air line SOHAIL"
Pros: "For a long flight, most were able to sleep. The crew was very busy during the first couple hours and also very present. Movie choices were wonderful. I was lucky enough to have an empty seat next to me although when the man in front of me reclined, his head was practically in my lap."
Cons: "After first service, the crew disappeared. I get very thirsty and was in need of water more often than they were willing to pass it out. I did not go to galley to request additional water, which likely would have been provided! Passengers made a MESS in aisles & lavs, which was not picked up thru the flight."
Pros: "The flight was very pleasant. I was traveling wit my 2-year old and they brought him a little Batman vs Superman bag with an inflatable airplane, airplane binoculars, and slap on watch. They also brought him an activity book. I thought this was a lovely touch that helped keep my child entertained on our long flight. Adults also received a goody bag with grippy socks, slippers, eye mask, lip balm, toothbrush with toothpaste, and ear plugs. It was a pleasant surprise."
Cons: "Someone was escorted off our plane when our flight landed for unknown reasons. This was the day after the terrorist attacks in Belgium at the airport and metro, and the crew asked the person being escorted off the plane if he had taken all of his bags. If this person was a terrorist, do you really think he would just tell you if he left a bag of explosives on board?"
Pros: "The dinner was good but they ran out of chicken immediately so there was only beef. Meal service is very slow and it takes them on average an hour to take the trays away. The lemonade is very good"
Cons: "No leg room. Very uncomfortable"
Pros: "All of the above , on this flight. it was just as expected and better. Thank you. Thought you might want to know my opinion of our flight from Washington to Istanbul on Jan.27.2016, it was the worst flight on any airline we had before. The crew was unprofessional at best, no one knew his or hers duty. the most was the cook who took the orders for food and 2 hours later came to apologize that he did not have the food or that the food was ruined. It was like a joke all along the flight. I hope the at crew do not work for your company anymore."
Pros: "No problems"
Cons: "Excellent service"
Pros: "The flight was long and the comfort somewhat limited. I was expecting that and I was not disappointed. However, when we reached IAD, the customs check was very quick and the luggage was already there. A very good ending to an arduous trip. Entertainment was first rate and the food prepared with some degree of skill."
Cons: "flight crew did not make much of an effort to secure my purchases from the duty free store. The items never made it and refund had to be issued. Not their fault, but no real effort to contact the store and have the items brought to me...... my fault really,,,, otherwise I would recommend this airline to anyone flying overseas."
Cons: "Waiting time was too long between 2 flights"
Pros: "Good flight."
Cons: "Food was not good."
Pros: "I Am like The Service"
Cons: "I Am like everithiry the service and food"
Pros: "Usb charging, entertainment was nice."
Cons: "Ran out of chicken dishes- only had beef to offer. Seats were slightly uncomfortable. Crew was not very friendly/smiley."
Pros: "Loved the food service."
Cons: "The cabin was very hot? How do they work like that? I'm surprised the flight attendants didn't get heat stroke. Anyway, I suppose its cultural as I noticed a lot of places overly heated in turkey."
Pros: "Food and drink made two long trips very comfortable."
Cons: "My trip originated at Ivato airport in Antananarivo, where even with only one checked bag weighing 12 kg, and the proper carry on, I was harassed for bribes. An hour after clearing security, I was called down to the baggage area, where after emptying my 12 kg bag, "national police" lost my transit tag for final destination in US. Turkish Air employees made the extra effort to print out a new one, but I was asked for "gifts" or "rhum" by 3 different Ivato police, baggage boys, etc."
Pros: "Staff was welcoming, accommodating and very courteous. The seats were comfortable and they had a great selection of movies to keep me occupied on 2 overnight 8 and 10 hour flights. Food was good too!"
Pros: "food good, lots of selections. liked the movies/tv shows. seats were fine, not too much wiggle room but okay crew was great. very attentive and helpful. no attitude like you get on domestic type US flights"
Cons: "too much lemon smell in bathroom."
Pros: "Good service on board."
Pros: "Nothing at all"
Cons: "Not comfortable"
Cons: "food and entertainment package was not at all good. co-passenger drinks heavily and makes me uncomfortable as she was totally unbalance"
Cons: "no leg room entertainment was lacking..."
Pros: "When they did speak clear English they shouted at passengers to 'Shut Up and you'll wait'."
Cons: "Counter people at Turkish airlines in Istanbul told us to 'Shut Up and you'll wait'."
Pros: "The flight crew was great. Food was excellent and very little turbulence on this flight."
Cons: "We missed the flight due to Turkish airline airport staff being incompetent. Flight was delayed to 4 pm from 12:35 the day before and we did not leave until closer to 6 or 7 pm. I would not recommend flying into Istanbul as the airport seems to be very disorganized, and might not totally be the fault of the airline. We waited for 3 hours to get new boarding passes for a new flight and then after waiting 3 more hours in the hotel line, Turkish airlines said "we are out of hotels" and left a large number of customers stranded at the airport. When trying to get reimbursed for the hotel, the staff at the airport was clueless. I won't be flying Turkish Airlines again."
Cons: "By far Turkish Airlines has the least amount of leg room available on an international flight (coach class) that I've ever traveled . . . and I'm saying that as a career pilot. If you are over 6' tall, you will be in agony on any flight that crosses the pond (I traveled on their Airbus A330 and Boeing 737 . . . same story). My tailbone was pegged to the back of my seat, yet my knees were still smooshed into the seat in front of me. I was absolutely miserable. I ended up standing in the back next to the toilets for over 2.5 hours of the 10 hour flight because that was more comfortable than sitting in this cattle car."
Pros: "I enjoyed the meals and the service,"
Cons: "The zipper in my new suitcase was broken at the IAD airport."
Pros: "Great hot meals and in-flight entertainment Comfortable seats"
Pros: "Best of the best so far!"
Pros: "I didn't like there service b/c they weren't helpful at all. Also I had my baby with me and they didn't give her anything to play with as usually airlines do."
Pros: "Wifi on some flights"
Pros: "from the people in the airport to the air crew, they provide a great service! further than any other airline. I have fly twice with them and is always a pleasure."
Cons: "Selection of movies can be better!"
Pros: "Fast boarding"
Cons: "No wifi on the plane"
Pros: "Amazing service Great Food Best attutude in the sky (flight attendants)"
Cons: "The heat before take off"
Pros: "Service and other legs more uptight crew set bad tone while getting a stretch near bath rooms -12 hour flight!"
Cons: "Crew was not so friendly"
Pros: "Seats were TOO close, my knees were jammed into a seat back for 11 hours and the people next to me were incorigable."
Pros: "Food was excellent, well presented. Nice crew. It's the little extra touches that make this airline nice. Bathrooms were large and well kept cleaned."
Pros: "Comfort plus is a nice upgrade"
Cons: "Having a clear gate to take advantage of being early."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Pros: "Crew ok ... not engaging"
Cons: "Terrible flight experience from delta"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Flight was delayed by an hour. No explanation given"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Cons: "Being late"
Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"
Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Cons: "No entertainment. Wifi didn't work."
Cons: "no access to sky club"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "On time"
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Cons: "Too many boarding calls for different levels of service."
Pros: "delayed. equipment failure."
Pros: "Timely departure."
Cons: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"
Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."
Pros: "plane left on time"
Cons: "seats were too close, luggage was delayed,"
Cons: "The stewards crew was very very very rude. The airplane looked like its going to come apart any minute. We could actually see rust in the wings of the airplane. I think the plane should be retired, for the sake of the flyers!!!!"
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Cons: "Baggage check in was stressful"
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pros: "Good food and service"
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "Leg space."
Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Cons: "Flight cancelled because of weather"
Pros: "Courteous crew"
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Cons: "My baggage was broken"
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "Friendly onboard staff"
Cons: "Treated like cattle while boarding unless your preferred member. Average food quality."
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "food was good, leg room was decent for economy"
Cons: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Pros: "Good entertainment"
Cons: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Pros: "Everything good more or less."
Cons: "Planes where not updated. I would like planes to be more up to date like other companies."
Pros: "Nothing noteworthy was done well."
Cons: "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."
Pros: "Great crew, Food."
Cons: "Reduce baggage charges."
Pros: "Take off was quick, as well as deplaning"
Cons: "the little cornbread cake was pretty bad."
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Cons: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"
Cons: "The delay was too much"
Pros: "The plane was spacious"
Cons: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Pros: "Liked the peaceful plane ride and room"
Cons: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Cons: "Not very clean Several used towels noted in seat"
Pros: "Nice crew"
Cons: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"
Pros: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."
Cons: "Good service"
Pros: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Cons: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."
Pros: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Cons: "I would prefer the the main cabin lights be kept off longer."
Pros: "The overall work ethics and the ease of boarding was awesome as well as time line, for hotel transfer due to layoff time was also excellent"
Cons: "Nothing really"
Pros: "This was an A-350 and the plane was very nice. Better entertainment system than the 777. The flight was smooth and the food was good."
Cons: "It took quite a while before the first service. It would be nice to have a drink service sooner."
Pros: "Spacious seats, attentive flight attendants"
Cons: "Bathrooms were messy and ran out of soap in one."
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Cons: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "Crew was amazing"
Cons: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Pros: "Like the online check in and quick bag drop at the aiport"
Cons: "Food could have been much better with less processed foods"
Pros: "Meal service plentiful. They kept the bathrooms very clean"
Cons: "This plane seemed older not as spacious or as clean as planes on Ethiopian I've traveled on before. Horrible film selections, and it's the same coming and going."
Pros: "Sleeping most of the way"
Pros: "evry thing"
Cons: "no thing"
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "See above."
Cons: "See above."
Pros: "It is ok the flight"
Cons: "No comment"
Cons: "Same as above"
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Cons: "The waiting time for the connecting flight to was far too long...."
Cons: "Lack of customer service. Due to the delay in Washington, we missed our connecting flight. Though the EA personnel knew of our delay and missed flight, we still had to wait in line at the counter for 3 hours in order for them to put us up in a hotel and make other arrangements. Though they had 15 hours to do this for us, they did not. They served some customers and did not serve others. There was no communication whatsoever, they just handed us papers without explaining what was happening."
Pros: "Entertainment options were good and they fed you several times"
Cons: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Pros: "Long flight but comfortable. Pleasant crews"
Cons: "Horrible food selection, needs improvement"
Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."
Cons: "Ethiopian Airlines was very difficult trying to contact and reschedule our flight. Will never book with them again."
Pros: "They flight was on time."
Cons: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."
Pros: "We are so tired of showing up our passports many times in the ethiopian air lines. Overall we had a very good trip and the crews were so nice."
Cons: "same flight crew"
Pros: "At checking in they did not mind allowing the less than one Pound extra weight"
Cons: "I speak only German and the did not translate to German their announcements but they did in french"
Cons: "Over 6 hours delay on the first leg of the trip and 20 hours delays on the second leg. All this with no communication/transparency about what was going on."
Cons: "boarding announcements difficult to understand toilets not kept clean - not enough for size of plane stewards just OK - understaffed for a full 787 food mediocre - definitely better on other carriers to Africa spent 21 hrs in one plane from JRO to IAD in part caused by a 5 hr mechanical repair in Dublin pilot lead us to believe repair would be quick but it wasn't overall my worst international flight out of several dozen I will not fly Ethiopian Air again"
Pros: "the crew on the flight from Adis to Tel Aviv was very nice and helping!"
Cons: "the check-in took an HOUR and was a very bad experience!! we were only 2 people but the woman working there was very very slow, and made a lot of mistakes. if you have some new employee at least have4 there someone to assist him!!"
Pros: "this part of the flight was not a pleasant one. the crew kept passing me over no matter how much I called. but they seemed more attentive to their native people (Ethiopian) because they spoke the same language. this was frustrating, the entertainment did not work for the entire flight, thank God I had my Bible to read...."
Pros: "Comfortable seats - but a bit of confusion for my family."
Cons: "My 3 year old son was originally placed away from the rest of our family. Obviously we were not going to allow that. Our 1 year old was to have access to a sleeping carriage but to fix the problem with our sons seat they moved the rest of us to the center of the plane. (A spot with no carriage placement). This was not resolved - and we ended up holding our daughter for 17 hours."
Pros: "it was my first time with an airline and the experience was good. no standard to measure against yet so let me leave excellent for some other time"
Pros: "The crew really was excellent! Superb landing. I didnt feel a bump."
Cons: "It was a great flight! I could have been upgraded to business class but other than that...superb"
Pros: "The crew was kind enough and food was decent"
Cons: "The plane itself is very old and dirty. Each seat is fit with an entertainment system with a fairly good selection however on both flights, the entertainment system worked for one hour. Then it stopped. The crew was less than helpful and when they did give it their attention they simply reset the screen which then continued to power cycle for the next 5 hours. On the way home, enough folks complained that the crew reset the entire system and then it worked for the last hour"
Cons: "It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane."
Cons: "Everything was excellent thank you so much"
Pros: "Late boarding ruined everything !!"
Cons: "Late boarding! Crew lack of customer service skill! Food wasn’t good enough as well! ....etc"
Cons: "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"
Pros: "comfy seats"
Cons: "nothing for now"
Cons: "Respect times of flights & communication with passengers at counters"
Pros: "All good"
Cons: "I had to run all over the airport, go through customs and security run to my gate because my flight was delayed 2 hours + I lost my luggage"
Pros: "Great crew! The food was good. Good entertainment options."
Cons: "Boarding was a bit unorganized"
Cons: "Flight was overbooked. Had an issue getting my ticket 2.5 hours prior to schedule flight departure. Flight was originally scheduled to leave at 4:30. It was first delayed to 8:50 p.m. Then further delayed to 10:00 p.m. Plane left Casablanca much later than 10:00 p.m. which caused a very late arrival to IAD airport, 2:30 a.m. Boarding was a disaster. Stayed in line for over an hour not knowing if the plane was going to take off from Casablanca. No water was distributed and no communication was shared with the passengers until the crew announced boarding."
Cons: "Very poor help internationally"
Cons: "The 20 hour layover on the return flight. Why can'tit be the same 2 hours - like on the way into Frankfurt from Casablanca."
Pros: "I liked that i came to visit my daughter"
Cons: "Service and crew need a real makeover"
Cons: "I arrived from Tunis with late time more than 45 min ,I must run to reach my connection to Washington during a rush hour... boarding in time but comfort and food need to be seen and revue. Entertainment need an up date a lot of old movies and a lot of screens were not working and need to be fixed. It was a very bad experience with 5 days delay and no one helped me to fix the situation . even kayak sent old information about my trip."
Pros: "Very poor customers service"
Pros: "This particular flight was fine. Royal Air gives a sense of being unreliable overall, though."
Pros: "The agent was very accommodating at check-in to my request for a window seat."
Cons: "My video screen broke in mid flight. The beverage service did not have any white wine. Furthermore, we were not allowed to board with water that was purchased in the secure area of the airport. And, on the plane sufficient water was not distributed to passengers during flight. Overall, a very uncomfortable flight."
Cons: "They flight was delayed a day on the departure and delayed two days on the return. The airline did not compensate for inconvenience and when I emailed them they did not have any substantive response. The tickets were cheap, but not worth the extra cost in hotels and time. I would highly not recommend this airline."
Cons: "I’m not sure how much the airlines can control this, but boarding in Morocco was an absolute nightmare both coming and going. There are gates but the boarding flights are not really posted clearly and not announced. Even standing right next to the final checkpoint, you are likely to miss the boarding call. Fortunately it is such a cluster that you have enough time to eventually figure it out and not get left behind. Also, many connecting passengers had to check in and get boarding passes in Casablanca and whoever was in charge of seat assignments simply could not have cared less. I was traveling solo, but witnessed at least 4 separate instances of families not getting seated together or even in close proximity - even couples!! I don’t think I’ve ever seen that many disgruntled passengers before a flight departs when a flight hasn’t been delayed or cancelled. Note to fellow passengers: If you’re traveling with others, check your tix/passes and ensure you’re sitting together before you walk away from the counter. And ask for clarification there if you’re not sure. If you make it to the plane with those passes, the plane crew will tell you that you accepted them so those are your seats - they will not work with you."
Pros: "Once in flight, the staff were courteous and the flight was uneventful"
Cons: "securuity at CSM was the pits. Way too many check points and very rude security personel. in flight food was pretty bad"
Pros: "Plane was new and clean Entertainment system was gret with several new movies and games. Food was very good. Flight attendants were very friendly"
Pros: "On return trip, boarding was better and crew was more attentive than outbound flight. There’s still room to kick it up a notch—hot towel service, better food options."
Pros: "Customer service was great."
Pros: "Nice flight with excellent comfort in business class"
Cons: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"
Cons: "Airline routed bags to wrong destination"
Pros: "Seats on business class (dreamliner) but need for more ubs sockets Cabin crew Large variety of drinks Very large (maybe too) large portions of foods"
Cons: "Boarding with no attention to business class at baggage check and transportation to the aircraft Entertainment not including news Foods to be more diversified"
Pros: "I liked that it is non-stop and that Royal Air Maroc now flies to Washington DC rather than having to drive all the way to New York to catch a flight."
Cons: "Some passengers' tvs weren't working. Also some of the food ran out so we only had 1 choice of meal (fish)"
Cons: "Extremely slow and disorganized boarding process. After a child threw-up on the flight, staff was inattentive to assist family."
Cons: "it was very dirty and the bathrooms were broken not an enjoyable flight at all"
Cons: "Really the price is very expensive comparing to customer service which is null 0 , the food is nasty they make you feel like in the hospital , the crew is not helpful at all"
Cons: "Every single flight was significantly delayed, disorganized and with uncourteous staff. one flight was so delayed we missed our connection. I've reached out to Royal Air Moroc and no response."
Cons: "Again, there was confusion in the transactions that could have been improved with better communication."
Pros: "not over-booked, so was able to get my own row to sleep, efficient generally"
Cons: "male flight attendants and staff are a bit surly - some of the new security requirements, like having to check in computer and iPad when coming tot he US from Morocco, were not adequately explained or handled in a customer-service-oriented manner"
Pros: "food and time"
Pros: "Flight was a quarter empty so I could spread out a bit more. Food was better than most Airlines, including US Carriers. Didn't lose my bag or damage it."
Cons: "Check-in took 35-45 mins. See one person working while the other 3 sat around. On CMN-IAD leg i Got two cups of water with meal. Asked twice after meal and both flight attendants said ok but never returned with any. 2 hrs later I got up to get some water and went to galley and asked FA's for some. They didn't speak, they acted like I was bothering them and one pointed to the cups and water bottles...directing me to get my own. Never had that happen before and I fly often. US Air carriers typically have water Service at least once an hour. This flight it only occurred during meal Service, which was twice during entire 7.5 hour flight. Flight going IAD-CMN wasn't any better. I fell sick due to dehydration on the flight. Had same issue with not getting water on flight. Don't think I'll book Royal Air Maroc again."
Pros: "Decent food"
Cons: "flight needs wifi - larger selection of films."
Pros: "It was a comfortable flight and the staff were helpful."
Cons: "The vegetarian option one way was bland."
Pros: "Nice stuff, good food ..service too"
Cons: "I cant remember"
Pros: "The airline itself is pretty decent. The food is good enough. The dreamliner is a joy to fly. Entertainment at the seat is pretty good as well. The crew was friendly even though their english was quite hard to understand on the PA system. What I do like is that the crew does not sit there badgering you about cell phones and the like. Boarding could definitely be improved. It is like one huge gaggle of people when they ask to board. At least the flight operates on time."
Pros: "The weather"
Cons: "All but the weather"
Pros: "reasonable prices"
Cons: "Terrible experience. Never flying this airline again. Long security lines at Casablanca, the food was mostly bread and carbs-very little protein or vegetables, entertainment system was broken the entire flight, flight attendants rude and do not respond to call lights. My seat in the back was broken. Casablanca airport was stuffy and congested. People were smoking in the building."
Pros: "Plane was well-maintained and reasonably comfortable. Boarding was fairly orderly and on time. On the flight over, crew was pleasant and accommodating."
Cons: "On the way back, the cabin crew were not friendly and the service was only ok. Entertainment went down for about an hour."
Pros: "Ticket price and Non-stop flight to Casablanca from Dulles."
Cons: "Surly Flight attendants. Crowded flight conditions. Food is horrible and ran out of dinner options."
Pros: "I liked that it was a non-stop flight to Morocco. The service is rude and unprofessional, and the flight offering was minimal."
Pros: "boarding was easy, comfort was normal for an airplane"
Cons: "food was meh and cabin crew did not attend to people when they pushed the attendant button"
Pros: "Crew is excellent. Boeing 787 is a great plane. Would fly again."
Cons: "Entertainment system had many instances where streaming was lagged, bugs causing it to pause/stop play, required reboot midflight. Also, limited selection."