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Pros: "Eu gostei como a equipe da Azul nos dar atencao desde o ckeckin ate o final da viagem"
Cons: "Eu gostei de tudo"

Pros: "The crew was very pleasant the entire trip."
Cons: "The TV set in the Head rest did not work. The plane had some technical difficulty following the clearing from the gate at which point we sat on the Tarmac and then taxied back to the gate with a statement of it being up to 2 hours to repair the situation. We were compensated even with additional snacks or meals while siting on the plane. I was delayed on my travel going forward from MCO to further points in Florida."

Cons: "Never got on it."

Pros: "I like that i got there safe and fast"
Cons: "A person was on the plane with there dog and they didnt have a pass for the dog and crew escorted everyone off the plane just to get the person off."

Pros: "Quick friendly service."
Cons: "Na"

Pros: "All went well even with the slight delay. Great crew. Smooth flight."
Cons: "Can't think of anything"

Cons: "I didn't like my flight either way! Changed gates at the last minute and on the return flight the pilot want to leave 25 minutes early"

Pros: "Seats comfy, staff friendly and nice, flight smooth from tske off to landing! Will fly jet blue again! :)"

Cons: "Delays. Poor communication."

Pros: "Kindness--Inwas getting married in s week!"

Pros: "I like that it was not a scary flight I felt safe the one by quickly the flight attendants were very friendly that you have TVs that there's Wi-Fi"
Cons: "I wish you had food snacks in your choice of snacks that are free"

Pros: "Comfortable"
Cons: "2 hour delay"

Pros: "My first time on Jet Blue and I was impressed. Clean comfortable seats with their own entertainment screens for only a two hour flight. After my nightmare with Air China this felt like heaven."
Cons: "The flight was delayed three hours due to mechanical issues. But better safe than dead."

Cons: "Delayed for an hour."

Pros: "My Flight was smooth. I can never complain about the flight especially if i land a few minutes earlier than expected."

Pros: "Much more leg room than most airlines."

Pros: "Everything"

Pros: "Nothing"
Cons: "A total mess and short of information"

Pros: "Nothing"
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."

Pros: "Boarding is much more efficient than usual airline classist hierarchy."
Cons: "No USB ir AC outlets. Tiny screens and no choice on movies"

Pros: "Service."
Cons: "None"

Pros: "We had to make a flight change due to bad weather in FL. It was done quickly, efficiently and at no cost. Wow, what service!"

Pros: "Boarding was prompt and departure from Montego Bay. Flight Attendants were very polite."
Cons: "During the flight, the TV's did not work. Once we landed in Orlando, we sat on the plane for about 30+ mins waiting for the gate to be cleared. Once in the baggage claim area, the wait continued. These delays impacted my schedule by 1.5 hours. I arrived at my next destination extremely late. I'm usually pretty happy with Jet Blue, but this time, not so much."

Pros: "The flight was on time and the customer service was orderly and exceptional. After flying with Spirit earlier in the day, I will definitely be flying with JetBlue again."
Cons: "N/A"

Pros: "Flight was great. Landed safely"
Cons: "There wasn't anything that I didn't like"

Pros: "The pilot was phenomenal! It didn't even feel like we were up in the air."

Pros: "Smooth and easy. Very professional. More legroom than expected."

Cons: "It got badly delayed for 3-3.5 hours and no clear instruction was given that when the flight would take off. They just said you can reclaim your money and book next flight but no information when the next flight"

Cons: "Uncomfortable and dirty seats. Broken TV jacks and bad quality displays. Delays almost on every JetBlue flight."

Pros: "The person at the counter was helpful"
Cons: "My son (unaccompanied minor), had his flight departure delayed almost 4 hours. I watched the plane leave and called my mom to pick him up at 6pm, the scheduled time. She calls me panicking that the arrival time is now 8:15 and no one will tell her why there is a delay. I had to call JetBlue only to tell me "sorry, they have the wrong arrival time, he's almost there". Really?? Luckily she was planning based on my information, not theirs. If she had been 2hrs late picking him up, this would have been BAD."

Cons: "8 hr delay, and getting to destination at 3:00 AM. Should have cancelled flight & provided overnight accommodations."

Pros: "Good boarding ,nice from jetblue to let people to put their hand bags down the airplane FREE FOR FASTER BOARDING nice idea."

Pros: "Friendly staff"
Cons: "Couldn't understand captain, televisions would short out, wifi was super slow and pointless."

Pros: "The overall experience of travelling with Jet blue"

Cons: "I am still um Boston 6.15.17 and no one is able to find me a flight to get me to my final destination"

Pros: "Everything was on-time, comfortable and quick."
Cons: "Minor issues: the wifi was useless and the I wished that the TV had closed captions."

Pros: "JetBlue employees were friendly"
Cons: "Both flights were delayed with no notification to me I volunteered to check my bag at the gate and JetBlue lost it and hasn't refunded me Screaming children"

Cons: "Seats are a little uncomfortable for tall people, they are too short to rest your head."

Cons: "The flight was delayed about 2 hours. That set the tone for the flight because it was the last leg of a 30 hour trip."

Pros: "The crew was very nice and attentive. Although the aircraft was a little dated, it was a smooth ride given the weather. The pilot was excellent."

Pros: "Jet Blue is great! Very accommodating and friendly!"

Pros: "Flight crew nice"
Cons: "Old plane and too small. Long flight."

Pros: "I liked that I got a fire exit seat, but then was made to think as if I had a special duty to the stewardess who demanded my attention to this, I guess, privilege. I just wanted to go to sleep."
Cons: "Plane was 2 hours late, pretty much overshadowed everything else I didnt like."

Pros: "Loved the wifi on board and the snacks! Lovely service and they had fragile stickers for my luggage! No airline has that anymore! Thank you!!!"

Pros: "First time taking jet blue. Very satisfied!"

Pros: "Free wifi, premium snack options, leg room."

Pros: "Good, friendly, competent service all around."

Cons: "It was not clear the baggage righ!"

Pros: "On time all aro"
Cons: "N/A"

Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"

Pros: "Great crew, spacing of passengers, comfortable, on time"

Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"

Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"

Cons: "Flight was delayed"

Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."

Cons: "The girls were sweet as usual!"

Cons: "Late and bumpy"

Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."

Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"

Pros: "Crew was great"
Cons: "I actually can not complain"

Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Cons: "N/A"

Pros: "Video access"
Cons: "Too hot, too crowded"

Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"

Cons: "Nothing!"

Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"

Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"

Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."

Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."

Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."

Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"

Cons: "Delayed, gate agent trying to rebook not super helpful"

Cons: "Delayed"

Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"

Pros: "Delta personnel were very pleasant/friendly"

Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."

Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."

Pros: "Non"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."

Pros: "Left on time!"
Cons: "Too cramped"

Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"

Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"

Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"

Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"

Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."

Pros: "Landing"
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."

Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."

Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."

Pros: "Speed and comfortable kind bars were a nice touch"

Cons: "Luggage went elsewhere"

Pros: "Plane left 2 hours late."

Pros: "Crew and ground staff were excellent"
Cons: "I hate the CRJ configuration- no business class and coach seats are far too close together, worse than many Asian airbus configurations."

Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."

Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."

Cons: "The 2+ hour delay"

Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."

Pros: "Flight left on time and got in early. This allowed us to catch an earlier flight to Seattle."

Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."

Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."

Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."

Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."

Pros: "Attendant was very friendly. Really appreciated her energy"
Cons: "Drink service was not as good as other trips."

Cons: "Smooth flight left on time and arrived on time."

Pros: "Arrived safely."
Cons: "Bumped from business to coach and given a lousy $300 voucher."

Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"

Pros: "The flight crew was fine considering it was 2 in the morning."
Cons: "Our flight was delayed 3 times; from 10:40pm to 12:55am to 1:25am because “the copilot was late on his flight from Chicago.” When another American flight arrived around midnight and their copilot offered to step in (he had not exceeded his flying hours), he was refused by management. Exhausted passengers were extremely angry. Each time the flight was delayed, the gate agents waited until the “Boarding in...” status screen reached 0 before announcing the next delay. Not cool."

Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."

Pros: "On time,"
Cons: "WiFi didn't work."

Pros: "Quick flight good crew"
Cons: "More entertainment and snack selection"

Cons: "Ticket agents were horrible at FAY. Worst I've seen."

Cons: "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"

Pros: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
Cons: "Tv screen didn’t work on trans Atlantic flight"

Pros: "Everything"

Pros: "early flight. Smooth. Good landing. Friendly folks."
Cons: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."

Pros: "Very very helpful I will fly AA every time I can"

Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."

Cons: "First plane's engine caught on fire."

Pros: "It was a short smooth ride, no delays and the crew was nice. The snack was fine."
Cons: "I wish they offered drinks more. Like a bottle of water along with something else to drink."

Pros: "Nothing"
Cons: "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."

Pros: "It was okay"
Cons: "We loaded late and than sat in the plane awhile before we left. No explanation was given. Once we arrived in Charlie we sat on the tarmac for 20 min. No explanation. Than we waited 20 min fir our carry on luggage to arrive. We were told we had to check it. By the time we arrived at our gate they had given outlet seats away. They were not very polity ir helpful."

Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"

Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"

Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"

Cons: "Very poor boarding. Crew late but did not start screening and checking passengers until late. Had to ride bus to plane and walk a short distance in the rain which was moderately heavy."

Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."

Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."

Pros: "Dinner"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."

Pros: "Timely and prepared flight."

Pros: "The crew was super friendly and got lots to eat. Flight was pretty much on time."

Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"

Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."

Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"

Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."

Pros: "Nothing"

Cons: "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."

Pros: "Polite and professional:-)"

Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"

Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."

Pros: "The blanket and pillow, good selection of movies."
Cons: "Maybe the food quality could have been better"

Pros: "the flight was on time"
Cons: "the plane was small the plane was not comfortable"

Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"

Pros: "The comfort"
Cons: "The food i have a pretzel bag that someone throw in the floir step on it and the give it to me"

Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"

Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."

Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."

Cons: "The delay"

Pros: "Nothing"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."

Pros: "Arrived home safely"
Cons: "Arrived very early due to logistics and our flight was not leaving for 9 hrs and the AA Representative would only put us on a earlier flight if we paid a large fee, so we waited then the original flight was delayed 2 hours and we nearly missed our connection in another city, it all could have been avoided if a little flexability and care were involved to put us on a earlier flight"

Cons: "Zero flexibility"

Pros: "Crew was very nice and welcoming. I enjoy having more choices then just pretzels and peanuts for a snack."
Cons: "The boarding process seems like it is hectic and not very well planned. A lot of people still standing in line that are not actually boarding yet because they are not in the correct group. This made it hard to actually board and know where the line was. Once on the plane the seats just seemed very uncomfortable."

Pros: "Staff were efficient and helpful."
Cons: "I was told at 7;15 am that the flight was delayed until 11:30. Unfortunately, I was already at the airport as my original flight was at 9:00. Luckily, there was another flight that would get me to my final destination at the same time as what I booked."

Pros: "Enjoyed the movie selections on United app"
Cons: "Crew took a long time to serve drinks. Did not like the amount of legroom for 5 hour flight."

Pros: "grumpy flights attendant"
Cons: "cramped seats"

Pros: "United preferred has great leg room. Entertainment is through app on your own device which worked perfectly."
Cons: "Snack and drink portion was a bit small. Took a very long time to get my bags and stroller after the flight. Didn't end up getting out of the airport until 2.5 hours after landing."

Pros: "love united"
Cons: "everything else"

Pros: "The plane did not crash"
Cons: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"

Pros: "Nothing"
Cons: "Poor communication and terrible management of bad situations."

Pros: "Not sure!"
Cons: "Crew service"

Pros: "The crew waited until everyone was boarded and we never felt rushed. We made it to our destination 15 minutes early. Very little turbulence. Nice new seats with TVs in the headrest."
Cons: "My car seats didn't arrive in baggage claim. They sent us with a couple of dirty loaners. I am waiting for them to contact us about ours. I did not appreciate having to pay to watch cable TV. The seating could have allowed for more leg room."

Pros: "Spacious seating, quickly boarded. Friendly crew"
Cons: "No entertainment, no food, snacks were really stingy."

Pros: "On time - smooth flight. Male flight attendant loved his job! Great personality and energy- nice to see!"

Pros: "Hassle free no pressure service"
Cons: "I loved it"

Pros: "At least they made an effort and it was finally resolved."
Cons: "Fact that the plane was not checked properly and was about to take off and go back to the gate."

Pros: "The jet did not crash."
Cons: "Boarding, staff, instructions, overpriced everything"

Pros: "Efficient"
Cons: "Uncomfortable seating"

Pros: "Got their early."
Cons: "Took an extra 20 minutes to get our luggage as it came after everyone else's, of course."

Cons: "Having to pay for my luggage."

Pros: "Got in my seat and took off right on time. Courteous welcoming staff as we boarded and deplaned."
Cons: "The servers serving drinks and snacks, never smiled never said your welcome...maybe having a bad day? Sucks we have to pay to watch anything on tv. We pay enough at least let's us have two hours of entertainment."

Pros: "OK service, hard landing"
Cons: "Scheduled times were kept"

Pros: "It was very good"

Cons: "Not accommodating"

Pros: "On time departure and arrivial"
Cons: "I reserved a window seat and I had a middle seat."

Cons: "Rude ticket counter staff."

Pros: "Same"
Cons: "Sane"

Cons: "It was delayed a few minutes"

Pros: "Not much, the staff was ok."
Cons: "Boarding passes were a nightmare. Airline claimed we bought the basic ticket which doesn't allow you a seat choice, or boarding passes without a checked bag and there was no mention of this basic ticket upon the purchase. Then after you take off they explain you need the United app to watch their entertainment, but you can't download it without purchasing a $24. WiFi. They charge higher prices but act like a discount airline. My last trip with them."

Pros: "I fly about four times a year if not more. Always delays, missing my connections or running like a maniac trying to get to my connection. BUT. This was the first time in a very long time that I actually boarded on time."
Cons: "The crew members for some reason had attitudes. The two/ plus hours in the plane , not one cracked a smile..One,literally threw a tiny bag of snacks on my tray, which bounced off and she proceeded to step on them .... oh well. I'll take a not-so-nice hostess over delays and missing connections . Maybe I'll find an airlines that can give me both?"

Pros: "N/A"
Cons: "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."

Pros: "Departed on time."

Pros: "Free movies. Comfortable seats"

Pros: "They have always treated me right, love the direct tv and seats are super comfy!"

Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."

Pros: "Crew focused on safety first"
Cons: "Delay of taking off from newark, no service and no emtertainment on the plane from newark"

Pros: "Departed on time"
Cons: "Arrived early"

Pros: "Friendly staff. Flight was on time for departure and arrived 5 minutes early."
Cons: "No complaints"

Pros: "Great price, speedy flight"
Cons: "Don't remember having to be in lines for so long for reserved seats - awful technical delay (1.5 hrs)"

Pros: "Clean Aircraft. Fantastic Gate Agent."
Cons: "Flight boarded, no auxiliary power unit so no A/C in plane and Pilot unable to start aircraft engines. Stuck in aircraft away from gate for 30 min with no A/C. Finally moved to gate to wait for repairs and allowed to disembark. Flight 2 hours late to Orlando. Direct TV no audio in seat 11F entire flight and I WAS TRYING TO WATCH THE WORLD SERIES!"

Cons: "Late departure."

Pros: "Nothing in particular"
Cons: "Uneventful"

Cons: "Too many deyas ,"

Pros: "Ground and flight crew were all pleasant and professional"
Cons: "This flight is always fully booked - book your seat early if you can."

Pros: "nothing"
Cons: "Departure was changed twice until I would miss my connecting flight. I was sent to another airlines with not much help. Stayed in the airport an additional five hours."

Pros: "Crew members were very nice despite the delay they were able to bounce back with warm smiles"

Pros: "Flight was boarded efficiently. Left the gate on time and got in early."

Pros: "Great and on t time"

Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."

Pros: "flight was excellent"
Cons: "Monitor kept running commercials and a show i couldn't hear very annoying"

Cons: "A delay for one hour and 30 minutes. That Sucks"

Pros: "The flight attendant were super nice. Really nice people"
Cons: "The flight was delayed almost 2 hours. Then the guy on the front desk was really rude .. Maybe because I'm Latino? I mean he was super friendly with a white guy and a African American girl .. But with me .. Rudeness and bad service .. I said "hello , how are you?".. He didn't answer .. I told him when I did my checkin my boarding pass had "See agent" in the seating section .. He just took the ticket and gave me the last sit available on the plain even though I arrived almost 3 hours before the original departing hour .. I don't know .. It might be the only available sit or it was just a racist thing .. Who knows .. Really disappointed with United. I'll go back with Ameican Airlines."

Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."

Cons: "Delayed because there was no crew to fly the plane switched gates 6 different time other than that everything was good"

Cons: "The flight was delayed arriving to Burlington and then there was a problem in the baggage area that needed to be fixed. We were delayed over an hour leaving Burlington and then when we arrived in Orlando we sat on the tarmac for over an hour because, according to the crew, no gate was available for us"

Pros: "NA"
Cons: "NA"

Pros: "I like that southwest flew out of the same terminal Bc after the nightmares I walked over and happily paid full price for Southwest."
Cons: "2 agents for 300 bags in the same time window is not only unexpectable but poor customer service. Several people including 6 people in wheelchairs were deeply effected by this event not to mention. 100 of passagers without a answers. There was no staff at the 3 gates ! Even before the planes were scheduled to take off."

Pros: "The price is good"
Cons: "I don’t like the chairs"

Pros: "Nothing. Not even the refund compensated for the lost time and additional expenses incurred from Frontier"
Cons: "6 hour delay. Didn't board plane and still lost our bag"

Pros: "Once on board all was well"
Cons: "Flight delayed. By 1.5hours"

Pros: "It was a direct flight and left on time"
Cons: "Paid extra money for my carry-on and check bag. Bad cabin flight crew placed my carry-on in rear of plane though I paid for row 2 seating. They wouldn't let me use overhead cabin for row one or 2 and said it was for row one passengers as they have no under seat storage. No reason to pay for a seat upgrade I now know. Never again on this airline."

Cons: "Comfort was almost unbearable"

Cons: "Paying $3.00 for a $.50 soda, paying for carry on bag. very uncomfortable seats, no entertainment at all for such a long flight. need I go on?"

Cons: "We arrived at the airport with the standard two hour timeframe. The line just to check bags was so long, it literally was winding into the airport. I'm not sure how people actually made their flights. We were lucky enough for a tip that the curbside checkin was shorter and faster. Made it to our flight with 20 minutes to spare. Crew was not very personable and not accommodating to families. Frontier also nickel and dimes you to death now. You have to pay for seat assignments, which as a family of five is an unfortunate necessity. Also have to pay for carry on baggage. I get trying to save on flight room, but the backlog it seems to be creating for checked baggage is beyond ridiculous."

Cons: "Kid vomit"

Pros: "Direct flight"
Cons: "Seating is awful, like sitting on a brick NO RECLINE in economy seating and small. Avoid Airbus A321 planes whenever possible"

Pros: "Really helpful flight attendants"
Cons: "Very small (smaller than my kindle) tray tables. It was a very loud plane as well"

Pros: "Ahead of schedule"
Cons: "No drink service, no entertainment, very expensive. Never again"

Pros: "The crew was friendly."
Cons: "No in flight snacks, entertainment, and seats were not very comfortable."

Pros: "Nothing"
Cons: "Staff was unpleasant. Uncomfortable seats."

Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."

Pros: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "Nothing. My flight was cancelled 5 mins before departure with no explanation."

Pros: "Smooth flight very pleasant crew."
Cons: "My seat did not recline and the person in front of me did get to recline which made my space even smaller...."

Cons: "The boarding process was hectic and not organized. Seats extremely uncomfortable. Flight was freezing the entire time. Having to pay additional for every single additional bag brought on board."

Pros: "We left early and arrived about 20 minutes early"
Cons: "Very uncomfortable seats"

Pros: "Price"
Cons: "Paying to carry on luggage."

Pros: "early arrival. smooth flight"
Cons: "you charge for everything!"

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing. Will avoid frontier at all costs. I'm looking at cancelling my frontier return and rebooking with literally anybody else"
Cons: "Was delayed, no food/drinks in terminal. Very uncomfortable seat. Extra charge for everything. Was not able to understand the safety speech the flight attendant did... Kind of concerning"

Pros: "Getting home safe"
Cons: "Frontier airlines from start to finish was a terrible experience. My first time flying. I will not go into details of my experience in while on the plane the person beside me was complaining about frontier. I got on the shuttle to go home and another couple wS pissed off over Frkntier and the person across from us chimed ion they would never fly again within Frontier. It was just bad from use of their website to the checkin process and the flight."

Pros: "Frontier encourages you to check your bag by offering a lower fee for checking than carrying the bag onto the plane This made getting into and out of the plane so much quicker The seats were comfortable enough and I had my own food and beverages so did not need to purchase any."
Cons: "My reasonable priced ticket went up $104 by the time I paid to check my bag and pick a seat. I would rather gate check my bag and get it when I exit the plane because it took over an hour for it to come to baggage claim."

Pros: "Nothing"
Cons: "Frontier is a bait and switch operation. They offer discount fares and when you get to ticketing you discover that they charge $40 for checked bags and $45 for carry on bags!!! I can understand the checked baggage fee only if it was made known prior to purchase but charging more for carry on bags. Also, the staff at the ticketing counter are rude and obviously selected and trained to make sure that they get every penny of their ruthless money. I have flown my first and only flight with Frontier and will never do so again."

Pros: "The crew was very courteous and attentive."
Cons: "Significant delay due to computer problem. Very uncomfortable seating."

Cons: "The fact that it was sappoesed to be canceled and rescheduled and it was NOT. BOTCHED !!!!!!!!!!!!!!!!!"

Pros: "The boarding and deplaning process was very fast. Most likely this is due to the fact that it is less expensive to check a bag than to carry one on, so there were way fewer bags overhead than on a typical flight with another airline."
Cons: "Be prepared to pay if you want to eat or drink. All items are for purchase only. I don't think that my seat reclined at all (and I wasn't near an exit row), so no sleep for me on my almost three hour flight."

Pros: "The tate"
Cons: "Paying for bags"

Cons: "Flight was delayed over 2 hours. Was forced to pay for an upgraded seat, even though I had already checked in. I will not fly with frontier airlines again. Customer service was neither friendly or helpful with answering any of the questions regarding the flight delays."

Pros: "Crew were arguing with passengers over seating arrangements and when it came time to throw out garbage at the end they completely ignored half of the rows. Even after the lady next to me yelling to get their attention."
Cons: "See above."

Pros: "Crew was great"
Cons: "Seats were awful no room my husband is 6'6 and seats don't recline at all.. We took a red eye and had to try and sleep sitting straight up.. No entertainment not even music"

Pros: "We got to destination 30 mins ahead of time."
Cons: "No leg room and the seats don't recline. No free snacks or drinks. Not even water."

Pros: "Good price; easy to book; easy boarding; very punctual (everything on time)."
Cons: "Plane was very uncomfortable and cramped; Charged extra for everything (I thought they would ask for more money for carrying my wallet and a pocket comb.). Traveled as a couple; had to pay extra to insure that we could sit together. Are you kidding???"

Pros: "the flight was on time both ways."
Cons: "excessive bag fees. non reclining chairs. having to pay for soft drinks and snacks. LONG loudspeaker announcement trying to sell us their credit card deal. No TV or media available."

Pros: "Arrived early - fun crew."
Cons: "Seats don't recline - slow de- boarding process."

Cons: "Lots of screaming children, but I had to fly to Orlando."

Pros: "Hummm, landed safely! I do like that "carry on" people have to pay extra."
Cons: "No reclining seats even after paying an extra $50 for the good seats (and to ensure sitting by spouse). Cannot even get a glass of water without an extra charge."

Cons: "You charge extra for everything."

Pros: "I was impressed with the patient attitudes of the crew and the quick thinking to find a solution when we were stuck on the ground for two hours during the blizzard because of power outages that made us unable to finish fueling the plane. The quick turnaround of finding another solution to fuel (flying to an operational airport with the fuel we had), and getting the alternate flight plan to Kansas written and approved was very impressive, and saved my trip."

Pros: "Nothing"
Cons: "The worse service ever; Would not buy tickets from them again... You get what you paid for - Baggage and seating are extra fees"

Cons: "Another frontier flight delay due to illogical, unidentified "paper work.""

Pros: "Long Flight Delay Due to Weather, Strong Thunderstorms and Tornado warnings. Handled Delay well and boarded when appropriate."

Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."

Cons: "Plane was delayed by 5 and a half hours due to a storm. Something Frontier had no control over. What they did have control over, however, was their communication, which was non-existent. People at the gate wouldn't tell passengers anything, and responded to questions with "I don't know." When one woman complained about the lack of communication, a Frontier worker told her dismissively that she could call the manager. We kept learning about the flight delays by watching the status board. The front gate workers wouldn't say anything, and most people were too worried about missing the flight to run and get something to eat."

Cons: "The flight attendant complaining about it being a 9 hour day . Slouching Over seats seemed to be dreading the day."

Pros: "Flight was fine, golf clubs made it OK."
Cons: "Be prepared to pay extra for EVERYTHING!"