They were apologetic in VT about missing luggage & found it.
Asked a crew member at gate in NY to check if my luggage was there & completely dismissed my request. It should be on the airplane he said. Of course it wasn't.
United cancelled my flight, spent the next 12 hours in standby & flight delay hell.... Took over 2 hours to get through the customer service line.... Worst flying experience I've ever encountered & missed my wife's birthday!
I am STILL stuck at the Albany, NY airport. We were supposed to arrive in Burlington, VT last night around 11 p.m. They said the wind and visibility in Burlington was bad (but 2 of the 3 flights trying to get there around that time made it. We didn't). They put us up in a hotel for the night and said we would fly out at 10:15 a.m. the next morning. They were so inefficient at the airport that I didn't get to bed until 3:30 a.m. There was no notification, but when I got to the airport, they said the flight was delayed until 2:30. This is NOT how I want to spend my Christmas vacation.
Our arrival flight from San Francisco (SFO) was delayed to JFK. The JFK-BTV team worked with the SFO team to get us onto the JFK to BTV flight. In addition, the JFK ground team was able to get our luggage from the SFO flight to the BTV flight. Great and precisely executed coordination of multi-team work at Jet Blue. Thank you!
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