This is truly the worst travel experience of my life. The UK ETA program had a technical failure, and I was stuck in limbo for 24 hours, unable to board my flight and unable to navigate anything in my itinerary. I had to rebook an entirely new flight and I’m now out doubled the money. Unconscionable.
OK, would prefer some meat for dinner, not just pasta although was tasty. There was only one dish, no choices
Flight delayed with no explanation. Boarding was confused (proceed to plane, go back to waiting area).
It was a great experience. The aircraft is a bit dated but other than that it was great.
Last few years I didn't not have great experience with United Airlines.
The airport gate in Lyon was an insult to human dignity…. Shame kn the French authorities
Booked economy. Seat felt like it was a bit more roomy than my last trans Atlantic flights. I had a nice person sitting next to me. Everything was as good as it could be considering you are 35,000 feet up in the air and in a metal container. Beers, wine, food were all readily available. Plenty of movies and shows to watch. Friendly flight staff
Short flight. Bare bones and kinda seeming like an older plane. But got me there on time and that's what counts. Perfectly fine flight all the way from start to finish.
We were delayed three hours from Montenegro to Vienna on our outbound flight and then rebooked an extra leg on our trip to the US. Our bags, which Austrian made us check in in Montenegro even though the flight was barely half full, didn't find us for ten days. Then, when we asked for compensation for the delay we were given the runaround that the flight originated outside of the EU. Next time we fly Turkish Air.
My Austrian Air flight from Montenegro to Vienna was delayed by three hours because their plane de-icer was broken and they had to wait for the sun to come up before the ice could melt. This meant we missed our United flight altogether. So I can't speak about United, but I was not impressed by Austrian Air. They made us check in two carry on bags for a 60% full flight, and the bags didn't find us in the US for ten days. The re-routing they arranged included an extra leg, a midnight taxi ride across New Jersey and New York, and a five hour sleep in a hotel. Not impressed.
Issue with boarding, group of passengers on a religious trip coming back to NYC kept trying to change seats, even standing when the plane was pushing back. Crew/Pilot kept very good composure, some passengers got aggravated and started venting out loud but this group created a serious security risk. Crew/Pilot should've been more stringent and called in security or remove them from the flight.
Flying business class saves you. Once you get out of the terminal and onto the plane, it’s fine. The traffic at the gate is a horror. No organization at all. The fact that Business class is promised early boarding is a myth.
Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.
My information was stolen, and someone used my card to purchase airline tickets. Everything has been submitted to my bank, and the police. Thank you!!
Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not
Stuck on a plane for 6 hours due to a technical or mechanical issue.
Boarding was a madhouse. Airport staff was completely disinterested in communicating about the delays. Never again.
The seats are very narrow. Communication regarding bids for better seating could be better
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.
Older plane with finicky seats. Crew often seem to focus on "pet" clients and over extend services to some over others. I get less attention since I'm not a regular business class client. Regardless, I've paid the money and would expect equal attention.
Excellent experience with business class area. Staff was attentive and food was amazing. Only one bathroom for business class which was logistically difficult for the staff while preparing meals. Need to offer fluids with meals. I did not get enough water to drink. But overall I rate it 5 star.
Flight got cancelled for good (apparently due to jet fuel concerns), and we had to re-book to Hannover, Germany instead.
On time, great food, good drink selection! Only down was alcohol-free lounge. Lufthansa had a much better offering!
Be honest of what you sell: This was sold as Business Class on all three legs, while the JetBlue plane didn't even have business class seats, and wanted $164 for extra legroom seats.
Great food, and lots of it. They made us come to the gate two hours before the flight and you were stuck in the enclosure until you boarded with no bathroom or food or drink. My seat in business class was very claustrophobic, I could barely get into it and a large board blocked the window and made it even more claustrophobic
Turkish Business Class is a wonderful experience, and the best inflight dining experience I’ve had to date.
Very good. I was happy that business seats were in a 1-2-1 configuration for the long haul flight. The shorter flight was a 2-2-2 configuration which I do not like as much, but it was a 3 hour flight that I slept through.
Some of the best service I’ve ever seen on an international flight! The staff were super friendly and accommodating. The food was excellent with lots of choices and attention to detail. The seats are kind of old and narrow, but I have wide shoulders. The only area for improvement was making the cabin a little cooler.
We were experiencing delayed for 4 hours and of course they took us to Turkish airlines lounge but we could not rested up since there is no bedroom. It was tiring and long day for us🙏 Especially we didn’t fly until 5:45am morning for Miami🙏😢
Nice flight. Uneventful, very good crew, comfortable seats. Pleasant experience.
Comfortable flight Attendants are professional Had a luggage delay at one destination but was delivered the next day
ITA cancelled fligh rebooked with Lufthansa. Flight good, but 2hour connection in Frankfurt was HORRIBLE, took 1.9 hours to get through scanner, customs, another security, got to gate after running all the way, so caught it but stressful and terrible start to trip.
The boarding process was organized and efficient, and the crew was friendly and attentive throughout the flight. Food and drinks were typical economy class, but good. The aircraft was old, and the restroom was not very clean. However, we arrived on time, so overall the experience was good.
In Prem Econ, safe and timely flight, good amount of space, mostly comfortable seats. Little irritants: When lying down, seat kept shifting on me...as a short person w/light weight, my seat often reverted to semi-upright. Footrest was broken. TV screen didn't work, after I asked a few times a FA rebooted it to work again. And food was marginal. I don't expect much from airplane food...surprisingly, ITA didn't even meet expectations.
Flight was canceled. Rebooked on Lufthansa Also Canceled. Had to pay 3000 more per person and fly Alaska to EWR and fly emirates to Athens.
Our flight was cancelled the day before our trip and we we put on a Turkish Airline flight that got us in half a day later.
The flight I initially booked from Los Angeles to Florence. I made sure had a layover of about 90 minutes in Rome, so there’d be enough time to connect. A couple weeks before the flight for some reason I was updated that that flight had changed and I was only gonna have 60 minutes to connect. From LAX we were delayed by 45 minutes meaning making the connection was unlikely. The crew informed me that my connecting flight would not wait and they would rebook me on one four or five hours later. I wasn’t happy, but I accepted it. It is what it is. Except when we got closer, two separate flight attendant approached me eagerly and said they had great news that my connecting flight would in fact wait for me, but I needed to hurry through the airport so they didn’t have to wait too long. I was first off the flight. I ran about 4000 steps. And got through passport control all in under 15 minutes. When I arrived to my gate, I was greeted by a flight attendant there who was completely indifferent, said they didn’t hold the plane and they just closed the doors. Had they even held it for two minutes I would’ve made it. She simply told me that the flight attendant on my flight lied about the plane being held, and that they do it all the time. These were all employees of the same company ITA. I was absolutely livid at her indifference and having been lied to and then having to wait five hours and waste a day in Europe at an airport.
The flight was canceled and we have not received the refund
Flight attendant really had bad behavior.. yelled at people when she is trying to defend, to have favor w her people..!
Poor service, antiquated plane with 2-3-2. B-class config upstairs. Tight and not comfortable—not what I expected for paying B-class! AND my bag didn’t make the transfer, bag will be delivered the day after it lands!
My luggage was lost at the airport but American Airlines contacted me and got it to me the next day.
Business class lounge for my gate was closed and no email was sent, causing me to walk back and forth to different gates, etc for over 20 minutes one way. Flight entertainment was mediocre with very poor choices especially for business class cabin. Original flight was cancelled and rebooking was difficult and no reason given for cancellation.
I liked the air hostesses, but no wifi was available for flight. my original flight was canceled and rebooking was difficult and no reason was given for cancellation. Business class cabin was nice and spacious.
Los Angeles to London. 25th of April 2026. Business class. I was flying backwards with a complete stranger snoring next to me. In Business class. Males and females, strangers lying next to each other. Seats were backwards. I paid for comfort. I got dizziness and stress.
I like American Airlines and their safety record. They provide quality service and a feel safe enough to prefer American Airlines over other carriers even if I have to pay a little more.
Good flight, no turbulence. I felt safe and comfortable which is really important when I am just a passenger.
The map feature on the display at the seat had challenges. The biggest issue was the flight had no WIFI. Most of the smaller planes now have free WIFI. American Airlines on the flight over had WIFI you could purchase. With 8-10 hours on a single flight, the ability to do work via WIFI is essential!!
A shout-out to the flight attendent, Lauren, who was the main person assisting me. She was amazing - perfect balance of bright, cheerful, engaging, yet formal
I was downgraded from business class to economy class with no compensation. American Airlines is absolutely the worst airline for international travel. They treat their business class customers like dogs.
