Turkish Airlines lost my reservation!!! I had the ticket, the receipt and they lost it!! Because the flight was fully booked, I had to wait 8 hours!!! Turkish Airlines provided me with NO FOOD, NO WATER!!! Absolutely ridiculous. They were pathetic. They admitted it was their fault for losing my reservation but provided me with nothing.
everything was excellent except for the meal on the fight from the Istanbul which was disgusting, the only choice of food available was pasta which was served frozen.
The crew was awesome. My husband fell while traveling to the WC and got a head abrasion. The crew helped him greatly and a physician that was also on the flight checked him out as well. They all get an A+!
Everything was good except that they didn’t give us seat for our connecting flight in Istanbul from Cairo. This created a panic situation. Hopefully they give all customers connecting flights seats right from the start.
I am elderly and needed wheelchair assist. The ground crew assisting me with that part of my journey was rude, disrespectful and very hungry for money; the begging was distasteful and disrespect for females and the elderly was atrocious. Maybe they need to get a raise...I was out of small bills by time I reached home. As an american I am not use to the impoliteness. The ground crew make your wonderful airline appears poor in performance...a lot to be desired.
One of the best flights I have been on in a while. Food was excellent. The chair-back screens in economy were A+. The crew was friendly and helpful.
The economy seats are small and crowded, but overall the food was very good, cutest little gift bags also! Crew was very nice and professional. Everything was clean.
The first flight got delayed 1 hour and that made me miss my connection flight which made me arrive 6 hours later.
Multiple errors by Turkish airlines and Istanbul Airport kept us from making flight. Stuck in Istanbul!
The lines to check in both at LAX and coming home from Cairo were ridiculous. Close to 2 hr to check in. I had pre-checked at LAX so I was able to get into a shorter line but it was still over 45 minute wait. In Cairo the travel agent with us was able to get us in the Business Class line but that was over an hour wait. Then in Cairo the plane was delayed over an hour. Missed the connecting flight. The airline gave us a food voucher for a few US chain fast food restaurants and the items that could be ordered we limited to only 2. Had to wait 4-5hrs for the next flight. I get that flights get delayed and its not really anyone's "fault" but the airline has an opportunity to demonstrate that they realize that this is a real inconvenience and step it up a bit.
Food was good. For a long haul flight, there was “0” zero entertainment! What a disappointment. I do try to avoid BA. Next time its Emirates via Dubai to Cairo.
The update about flights and the terminal changes information was great.
Uncomfortable seats. Crazy seat assignments separating families when they could easily have put them together. Good communication from pilot about arrival time after delay in departure. Toilet ran out of water in sink. Snack box poor for flight of this length.
Not that great. There were no entertainment screens, internet, or any way to track the flight path. The seats were fixed in order not to recline at all. The crew and the staff at the check-in counters were the only nice thing.
I liked BA land team for boarding, the food, entertainment should be considered to be improved
Flight was on time. The half sandwich offered doesn’t compare to the full meal offered by Egyptair. With BA there is no entertainment whilst on the Egyptair flight you get to choose form a range of movies and the flight map which I quite enjoy.
The delays and unpreparedness is horrible. Horrible management for missed flights. Aside from the the crew on the airplane was very delightful.
Some of the crew weren't really nice. The seats were uncomfortable. Absolutely no entertainment system at all. The pilot was good though and completed the trip in a shorter time than expected which was great for me.
My flight to rochester got cancelled and they booked a hotel for me which isn’t good at all. And they said i will be a standby for next day flight so they still not sure which is horrible cause i have a lot of arrangements. I don’t think i will book with this airline again
The seats were very uncomfortable. The staff was very friendly.
