Pros: "I was a nice flight"
Cons: "If was more internment would be better"
Pros: "Loved the available movie collection, as well as the food and the experience overall."
Cons: "The plane was old and so small, it wasn’t comfortable at all"
Pros: "The crew was okay but seat comfort on the A330 not so good."
Pros: "The crew was amazing, QBE the sit was comfortable"
Pros: "The crew was friendly"
Cons: "The comfort, the plan was old and seat were not comfortable"
Pros: "Good crew. New plane."
Cons: "Leg space was tiny. Uncomfortable seat."
Pros: "Crew did their job perfectly. Not particularly warm and friendly, but they are paid to be attentive, not my friend, so I can't complain! Flight was smooth, and quick, meal was pretty good."
Cons: "Not charger ports, or entertainment of any kind."
Pros: "On-time arrival, direct flight"
Cons: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Cons: "Very bad experience. Delay and lost a bag"
Pros: "Service was great"
Pros: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Cons: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Cons: "The flight arrived late 1.30 hours, so I miss the domestic flight."
Cons: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"
Pros: "Comfortable economy"
Cons: "No entertainment options; no coffee/tea service"
Cons: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Pros: "Crew was nice and basic service was provided."
Cons: "There was no entertainment on the flight. No screen per person."
Pros: "Fast security queue Quick Boarding Luggage claim was quick"
Cons: "In flight entertainment very poor"
Cons: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
Pros: "We lost our bags but they find it after 9 hours Very bad experience"
Cons: "Economy the same like business And they need to be more carful with the bags becouse we lost our bags for more then 9 hours"
Pros: "Nice experience with EgyptAir. we were a group of six and satisfied with airplane, food and crew."
Cons: "I cant think of anything right now."
Pros: "We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing"
Pros: "The food"
Pros: "The plane was new, roomy and very comfortable. The staff was friendly and helpful. It was a long flight, and most people slept most of the time."
Cons: "It took some effort to find the right check in window for the flight, and it involved a lot of walking around the airport. The selection of movies and tv shows was underwhelming. There was no room to sit in the business lounge."
Pros: "There was nothing special about this flight"
Cons: "The plane was old and not very clean. No personal tv for a 5+ hour international flight. baggage took almost 1 hour after landing. Overall I’m not impressed at all and have flown on much better airlines."
Pros: "Duration of fligjt"
Cons: "The flight took off and passengers were still putting bags up and there were at least people still standing in the aisles."
Pros: "The staff provide an excellent service on board. They are constantly available to assist and provide. I will travel with them again and again."
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "The flight attendants’ hospitality and meal service."
Pros: "Ordinary flight"
Cons: "Late Small aircrart Very narrow Uncomfortable"
Pros: "Big Jet, Clean and very good service."
Pros: "Customer service very very very bad And tickets was too expensive"
Pros: "Inexpensive fair."
Cons: "Little interaction with crew"
Pros: "Excellent customer service"
Pros: "We had a 10 hour lay-over in Cairo and EgyptAIr shuttled us to an excellent hotel and provided lunch and dinner - all for free. This was most excellent and so much more pleasant than sitting at the airport!"
Cons: "If EgyptAir would distribute a little English sheet how the steps are, where to get the passports back (at the EgyptAir Counter in the main hall at the airport), which lines to go to (we didn't officially immigrate, but still had to go through immigration upon return, which wasn't clear). Maybe a word on legal boundaries of the status in Egypt - EgyptAir had the passport, can we go to the pyramids or not - would be useful, too."
Cons: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Cons: "A flight attendant was discussing with a passenger through out the flight disturbing other passengers. What a shame for a red eye flight"
Cons: "One major safety concern, was that the take off safety briefing was still playing as we took off. On the flight back from Cairo the safety briefing first played in Arabic and then English. The English briefing only started once we were already in the air. If there had been an accident on takeoff, someone flying for the first time wouldn't know what to do or how to get out."
Pros: "Every things was good"
Pros: "They have some interesting old films like Charlie Chaplin in their silver screen entertainment choices. Accommodating flight attendants."
Cons: "There did not seem to be any air vents to adjust for cooling down when I felt hot."
Pros: "There was an hour delay with the return fight, other than that a great experience."
Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"
Pros: "I had a window seat"
Cons: "From when I got on the plane to Toronto everybody was arguing with each other, not telling that the whole flight to Toronto a baby was crying the whole way I could get no sleep no flight attendants came to check on the family to see if they could quiet the baby so basically it was very very uncomfortable and Restless. Got no type of sleep! Also passagers act like they did not know where there assigned seat was at so that took a good amount of time for us to figure out everything before we took off. Don't think I'll ever fly with that airline again."
Pros: "اجراءات التسجيل على الكاونتر سلسه جدا والخدمة ممتازة ونوعية الموظفين تم اختيارهم بعناية"
Cons: "الاجراءات بطيئة جدا جدا في منطقة الجوازات .. والامر الاخر لا يوجد لوحات ارشادية الى منطقة الصالات الخاصة .. الامر الثالث نوعية الاكل والاثاث الموجود في صالة درجة رجال الاعمال سيئة جدا"
Lost my luggage I’m very disappointed
Very disinterested crew and poor service throughout flight.
Food quality really need to be improved
Never again. Lost my item because of their stupidity
Cons: "All ok"
Pros: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
Pros: "Crew was good"
Cons: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
Pros: "Business class was really enjoyable with a flat bed. Food was delicious and served with a smile. Crew was helpful and easy to talk to."
Cons: "Entertainment and selection of movies could be improved. The Hollywood movies did not work, others did."
Pros: "Wheel service was excellent"
Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
Pros: "They are not as bad as their reputation states"
Cons: "Gulf air staff at cairo airport refused to give me the boarding pass of the 2nd flight while i was returning from cairo, while in dubai they gave me both boarding passes Although i told them the layover is under an hour Luckily bahrain airport accepts mobile check in and i barely caught the flight"
Cons: "The flight should be on time and not late."
Pros: "Hey dear I don’t come by flight I got issue and I used car trip to Riyadh in 18/4/2019"
Cons: "Return flights delayed. Delay same as flight time so not great."
Cons: "The travel was cancell for orbiz fail"
Cons: "The boarding process could have been more smooth. The flight wasn’t comfortable. The crew wasn’t courteous and more rude. The food was not good at all."
Cons: "the bouth"
Cons: "They canceled the flight that I booked from muscat to Manama at 1245 and booked to me at 745 am flight, and they keep me waiting for six hours to catch my flight from Manama to Riyadh, They did not offer me a hotel to stay during the waiting period."
Pros: "Food about average."
Cons: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."
Pros: "I got a business class upgrade and it was amazing!"
Cons: "Have to wait along time to get the tickets of the connection"
Pros: "Crew were very friendly, aircraft were very comfortable compared to other economic airway companies"
Cons: "Bahrain airport,"
Pros: "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
Cons: "IFE very limited, so take a good book!"
Pros: "Excellent new Dreamliner. Seat very comfortable"
Cons: "Extremely poor movie/TV choices Crew didn't smile much!"
Pros: "The 20 yr old A330/200 was decided past its sell by ..."
Cons: "Very poor movie & TV choices. Business class seat very uncomfortable"
Cons: "Delay of 4 hours as connection was gone , costumer care not answering, transfer desk very un professional, very bad management of delay . Zero infos"
Pros: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
Cons: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
Cons: "The flight was held back for late arrival of some passengers which resulted in delay in departure"
Cons: "There was some delay."
Cons: "No communication with passengers about flight delay and subsequent change. We were told the plane would wait for us, but found out they had left with half the flight being left stranded. Awesome."
Cons: "Their price and services"
Pros: "fast boarding, got the luggage quickly."
Pros: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"
Cons: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"
Pros: "لم يعجبني شي"
Cons: "اخر مره اسافر علي هذه الشركه"
Pros: "People, culture and peace"
Cons: "Traffic and crowd"
Cons: "The plane is too small I couldn't go to the path room because the floor was busy by the cabin crew because of the food and the drink service also the Bahrain air port is too poor regarding Gulf air agents in Manama, this is my last flight with gulf air and I will not recommend to my friends."
Pros: "All but planes were good"
Pros: "In general, good and clean."
Pros: "The air hostess"
Cons: "The delay"
Cons: "Missed my connection from Doha to this flight neither Qatar air or gulf would help me reschedule ticket had to pay third airline to get home"
Pros: "Everything went well."
Pros: "Flights were on time."
Cons: "Flight from Muscat to Bahrain was cancelled at the last minute, and I had to call GulfAir to sort it. We had to add another leg to the trip to get to the final location in time. It was a long travel time for a short way to go."
Pros: "Being able to watch new releases. The food was good."
Cons: "Times we ate took too long. We were on a 10+ hour flights and it would've been better if we ate more. No leg room in your Isle, you must become a stick and not move, become one with the plane. In Bahrain they force us to cancel our flight and charged us extra 600+ USD to move the flight to the next day. Even though I paid for insurance, then I had to pay an extra 20BD for my wife to leave the island, and it took 2 hours to tell us we owe 20BD... Bahrain is a place I would not like to return."
Cons: "Crew was loud not professional."
Cons: "No selection for beverage. No tomato juice!"
Cons: "We were in row 42 and there were at least 15 rows behind us, and they ran out of chicken option in food."
Pros: "Short flight. Nice crew."
Cons: "Small economy vlass"
Space between the seats for long flights helps passengers in Economy class to stretch their legs. Movies too mediocre in HIndi or regional languages Paneer or Cottage cheese was in every meal. There are other vegetables too which can use to get good taste.
Boarding was very good and crew was good , entertainment system and food was not that good .
They didn’t allow me to fly
Pros: "New plane well maintained."
Cons: "Very poor food quality, boarding member are a bit slow."
Pros: "The food was good"
Cons: "The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger"
Pros: "crew was amazing"
Cons: "no traveller pack, toothpaste, etc. seats too tight."
Pros: "Boarding was easy"
Cons: "Expensive flight"
Cons: "You expect more from business class"
Pros: "Overall satisfied."
Pros: "The service was good"
Cons: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Pros: "Literally didn’t like anything from boarding to touchdown"
Cons: "Nicer more helpful crew. More leg space. More air temperature control abs cleaner bathrooms"
Pros: "The crew were NOT helpful, The captain didn't inform us well about the delay"
Cons: "More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??"
Pros: "Good price. Long flights were not at all crowded. US preclearance in Abu Dhabi."
Cons: "Entertainment. Food was so-so."
Pros: "Thank you for the upgrade, I felt like a queen"
Cons: "One food option.. VEGETARIAN.. when asked the crew member as to why vegetarian only.. she said not sure, but may be because most of the passengers were vegetarians.. REALLY????? Also no ice with drinks.. because they didn’t have ice!!!! But apart from this, it was another quality Etihad flight. Just didn’t expect the above inconveniences from Etihad! This is the first time I experience this with them."
Cons: "Food needs to get better."
Pros: "Nothing about this airline"
Cons: "I requested for a aisle seat as I was travelling with 2 yrs old but they put me in the middle with other two people on th side . Very horrible ."
Cons: "They did not load one of my bag in Abu Dhabi for my interconnecting flight from Toronto to Dammam"
Pros: "Friendly crew, comfortable business seating. Great choices of entertainment and great food."
Cons: "Boarding process having everyone board together is messy. Should have people that need assistance and families with very young children board first. They need extra time to settle. Then board by zones starting with business class."
Pros: "Seats were comfortable."
Pros: "Food service and seats"
Pros: "Etihad showed some kind of discrimination non-muslims wheel chair passengers. My luggage is not taken good care of as they tear my zipper. The crew of are okay but never take good care of seniors with some physical disabilities to check and see whether they need water to drink on long distance flights as many airlines do. Muslim wheel chair passengers were given preferential treatment as I am always last one to be picked up and my luggage came at the end after waiting for one hour."
Pros: "The new Aircraft is wonderful"
Cons: "Food quality is not good"
Pros: "They did not took us at team lunge having silver card and kept waiting at general lunge. Not cooperative officer."
Cons: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."
Pros: "Had the front seats with legroom on a 380, significantly quieter there than in Business on a 777 Was out of Heathrow within 40 mins of landing, usually a lot longer!"
Cons: "Food was minimalistic, bkfst and then a chicken sandwich on a 7 hour flight..."
Cons: "Food was awful. There was no other choice than Paneer the indian food."
Pros: "Plane is too old needs to be updated and good was below average. It used to be much better than that"
Cons: "Food, crew, seats and plane"
Pros: "It is an overrated company. Does not desrve its fake reputation."
Pros: "The flight crew were both considerate and kind."
Cons: "I disliked nothing."
Pros: "Good time Baggage smooth service"
Cons: "Food Crew service"
Pros: "All the crew was grate very kind they help every one on the plain"
Cons: "the food was not to good i do not like it you need batter kinds"
Pros: "Seats were very comfortable and the crew was very courteous and friendly. Breakfast could have been a bit better quality, though. Overall it was a nice flight and I would take it again."
Cons: "Food was nothing special."
Pros: "Crew was very helpful , boarding was late but arrived in time."
Pros: "The service Chairs Entertaining screen Crew Food In my flight from cai to AUH EY 654 4AUG There's cabin crew guy I didn'tremmeber his name ,, he's really awesome and quite and polite and really want appriciate him He toke care of me because I was sick and he made everything for me to. Be comfort Thnx Etihad"
Cons: "long flight and no food because of short supply like they said to us"
Pros: "Every thing was good"
Pros: "A380 is great."
Cons: "The food was not so good."
Cons: "the food is bad and i was ask for $75 to change seat at DFW going to Abu Dhabi"
Pros: "Seats were comfortable proably because I was given bassinet seats because of infant traveling with me, though recliner didn't work"
Cons: "I had lot of issues wrt handling my baby. No baby food was provided even after asking twice.No tea or coffee served in timely manner. Need to follow up to ask for tea or coffee. I wouldn't suggest this flight to anyone."
Pros: "Punctual. Orderly pretty good crew. This flight is not that good usually"
Cons: "No space for overhead luggage. Seats are not great."
Pros: "new aircraft"
Cons: "Poor selection of beverages, poor selection of entertainment(same package 5 weeks after our outbound flight) service very average, attitude of attendants very average."
Pros: "the soft colours and comfort of the seats"
Cons: "some sort of pasta for breakfast"
Pros: "Chair was comfy"
Cons: "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"
Pros: "In general we had excellent services. Keep it up!"
Cons: "Nothing specific."
Pros: "I've flown more than 9 different airways on international flights; Etihad has probably the best economy seats and in flight entertainment with large movie collection."
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Cons: "The offerings of the snack is very cheap"
Pros: "Everything was excellent ."
Pros: "Early boarding. On time"
Cons: "Cabin temperature v cold"
Pros: "Good flight with good crew"
Pros: "Boarding counter team"
Cons: "keep flight on time, online check in was not working, Less damage while handling bags"
Pros: "Very nice"
Cons: "Less noise from the baby behind me"
Cons: "Air conditioning was poor"
Pros: "The coffee was excellent and the crew was very professional."
Cons: "The boarding was unorganized, the seat was uncomfortable, the flight was delayed 3 times and we almost missed our connecting flight, the luggage did not make it to my destination until hours later."
Pros: "thank you"
Cons: "hi all"
Pros: "Nothing. Absolutely nothing."
Cons: "I've done this flight. It's 45 minutes. Both times we were 45 minutes late taking off. No apology, no sense of urgency."
Cons: "The first and final call was announced but no one guide people to go to the counter and no one was there. Then suddenly they said the gate is closed and did not accept to wait for few minutes"
Pros: "Check in was smooth"
Cons: "My profile clearly states vegetarian and I didn’t get it again Food is horrible No in flight entertainment The lady next to me got her meal 20 minutes late Passengers out of control during taxi to gate and crew does nothing"
Pros: "LOVED the WiFi on board. Awesome."
Cons: "No booze? Wish i would have known that before booking. Probably wouldn’t have chosen this airline. I love having a glass of wine on international flights. It helps me relax. The fact it was 15 hours of dryness, put a damper on the flight. Also, there was a prayer to “allah” that came on the info system, and the plane was chanting. Very uncomfortable. Probably will not fly this airline again."
Cons: "Male and departurr"
Cons: "The flight was late"
Cons: "Food, airplane age, they boarded us and then kept us inside airplane for 45 mins because of bad weather at destination airport. They should confirm flight info before boarding."
Cons: "Delayed flight from Jeddah as usual."
Pros: "Nothing just it’s been delayed for 3 times and the airport was so fu*** bad"
Pros: "The flight attendants were very helpful."
Cons: "This flight was delayed 4 hours due to "technical problems", which is understandable, however, during those 4 hours the passengers had no information. The flight information on the screens would say "go to gate", "last call", etc, several times, but they weren't boarding, they didn't even have a gate assigned to them! Passengers just stood around confused for many hours. This at Jeddah's King Abdulaziz Airport, by far the worst airport I have ever been at in the world."
Pros: "They upgrade me to be J class instead of Y class"
Cons: "Flight depart from Cairo too late I was checking in as J class but my bags arrived too late."
Pros: "I do not recommend anyone to use it."
Cons: "Airlines Airport Employees are unprofessional, rude and untrained. Playing Quran on the Airplane!"
Cons: "Bags lost both ways"
Cons: "Lost my luggage"
Cons: "To summarize. First the transit area is crowded and very small The transit airport is only for Saudi airlines , they have only one lounge which is not supporting any Visa card ( means if your Visa card allow you to enter for free lounge you will not find it case it will be in the main airport which they will not allow you to go their and if you want to enter the only lounge their means you must pay or to be alfursan member ) . Second when we enter the airplane and when we reach the runway the captain announced (We have technical problem and we will go back to the gate to fix it) . We stayed 2 hours plus in the airplane then they said we fix it and we will start our journey now . Third :When I reached cairo airport sound 3:30 am , i didn’t find my only bag :( Not only me , around 15-20 passengers had same issue . We went to the counter and they said it’s usually happens in Saudi airlines in the busy season , I was shocked , then he said wait for the next flight case they put some bags on it , I have no choice except waiting case it’s my only bag and everything is in it . But unfortunately after waiting in the airport till 7:30 am I got nothing , they took my number and they give me document that I have a missed bag and they will contact me within 48 hours to update me . I was planing to travel out of cairo but I couldn’t case they said i need to be in cairo if I want the bag to be delivered fast . So I waited till they call me again around 4-5 pm the delivery company told me that they have my bag , I was surprised that they remove the plastic packing ( which we keep it for safety ) and they said case it’s needed to be removed before entering in the X-ray , more over the delivery company ask me to meet them around the airport and I reached before them ( the funny thing , they reach to me through public transportation) what a careless!!!"
Cons: "Food and seat is bad"
Cons: "There was no wheel chair at Jeddah Air port . The bath rooms were not clean. One of the bags didn't arrive and we been calling Dulles office in IAD Washington DC and we left messages, but there was no respond back"
Pros: "The variety of entertainment selections"
Cons: "Flight delays"
Pros: "the flight itinerary was good"
Cons: "I wish if you have a comfortable place during the connection"
Cons: "I had requested vegetarian meals on all out flight to and from Egypt on Saudia for my daughter. They had no record of it and were not able to provide it. I don't know if that is a problem with the airline or with Kaya"
Cons: "I was so tired so i slept before the breakfast meale then i wake up after the one hour so i missed it and when i asked the crew for my meal or any food they said no food and brought me one apple . So i had to wait for 8 or 9 hours to have the second meal . Promise will never fly with you again"
Cons: "Everything about this airline is wrong, Food is so bad, service is bad, and the worst of all is the the Jeddah airport is not built for human being it built for animal or slaves, the staff who work there is sooo baaad, worst I've seen in my life, my 3 years old had to sleep on the ground because it was too crowded and no seat available, the bathrooms are filthy, dirty, wet and smells horribly, my 11 years was terrified from this airport."
Pros: "The short transit time"
Cons: "The transit process in both Jeddah and Riyadh should be better organized specially for Elite plus members"
Pros: "Praying Area onboard"
Cons: "However the food was good, only two small meals about 10 hours apart!!!"
Pros: "Very good service and in time"
Pros: "Spacious seats and food"
Cons: "Late as usual"
Cons: "The take off and landing was so difficult and there were too much pressure. The fly attendants were not very friendly with the kids."
Cons: "There were a lot of mix ups with our visit about our passports"
Cons: "Need more variety of types of music"
Pros: "I like many services provided by Saudia"
Cons: "Cleanliness on board Is a major and repetitive issue. The land services never implement the zones system and calling everyone at the same time make it useless to be skypriority member."
Cons: "Had to make an emergency landing in Riyad for some reason, which delayed the flight for over an hour."
Cons: "Delay at the counter to get the boarding pass. I have checked online and also I had to use the long lane. Moreover, the space between seat rows was too tight and I couldn’t sleep."
Cons: "The flight delayed more than 2 hrs which is lead to miss the next flight."
Cons: "Flight was delayed for more than one hour. Flight attendant service was bad and he didn't show any hospitality"
Pros: "Flight on time . Food was great Movies were nice"
Cons: "Crew was unfriendly"
Pros: "Kuwait Airways is steps behind Qatar and Emirates. The only thing i liked was the fact that business class was empty...but maybe there's a reason for that."
Cons: "Service on Kuwait Airways is poor in business class I didn't feel like we were in business class or treated that way. The flight attendants seemed very rushed and not necessarily attentive to us likeQatar and Emirates does. Furthermore, my checked bag never made it to my final destination."
Pros: "The crew members were attentive, the seat was spacious."
Cons: "Movie selection and orderly handling boarding."
Cons: "Food should provide every 5 hrs"
Cons: "Waiting time"
Pros: "The crew was nice"
Cons: "Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours."
Pros: "Good food and service."
Pros: "I will give a second thought to travel again in such flight"
Cons: "There is no place of display of international time, transfer flights assistance is poor and rude behavior of attending staff"
Pros: "I arrived at my destination"
Cons: "The flight was an hour late."
Pros: "Survive is good"
Cons: "Delay of 2 hours in the initial flight from jfk to islamabad"
Pros: "Served a meal instead of just peanuts. Great entertainment that you can start to watch as soon as you get in your seat."
Cons: "Boarding was a bit behind and they did not post or announce a delay. Passport control at the Airport was way too long and baggage claim never showed where my bag was supposed to drop. I found it eventually. An exit row did not seem to give you any more space like on US carriers."
Cons: "The food was ok.the bread was stale and cold.should serve it hot. No blankets were given.bathrooms were uncleaned.out of soap n tissue roll once was hanged out.the kuwait airport is pathetic.has all the bathrooms on the lower level far away from the prayer rooms.uncleaned. i dont wanna say more..hire more professionals to work for the airport"
Pros: "In-flight comfort and food were excellent. Entertainment system was good too, even if not as extensive as in some other airlines. The staff were also polite and helpful."
Cons: "Flight from NYC to KWI was delayed by 6 hours. Boarding was disorderly (no seating zones assigned, resulting in a large number of passengers crowding near the gate at the time of boarding). Thankfully I didn't miss my connecting flight."
Pros: "By mistake i booked for a wong date (instead of September it was December) they changed the booking without charging me)"
Cons: "Flight delay I cancell my trip Both kyak and kuwait airlines refuse to refund me"
Pros: "Entertainment better than some other airlines. The airline behaved well to accommodate Hotel need in Kuwait because of the flight arriving late."
Cons: "Need to improve the communication setup if the flight is late for whatever reason. The hostess staff should be more courteous."
Cons: "They lost my luggage which has all my cloths inside it."
Pros: ".i liked the comfort and new planes"
Cons: "crew can be very unfriendly specially from Cairo and Kuwait to India"
Pros: "The service was excellent. The plane fro New York City to Kuwait City was excellent in every respect."
Cons: "The gate selection and the boarding process was horrible. Have to take bus to the plane. Then have to carry hangbag up a steep set of stairs. The plane was old, hot and smelling. However the cabin crew was excellent. 7"
Pros: "Seats were good. Lots of leg room"
Cons: "Boarding was horrible, no lines, no accommodations for people with babies, bad food with little or no choices. Rude and racist cabin crews specifically the Arabic speaking crew."
Pros: "At least entertainment during transit"
Cons: "Boring Time"
Cons: "We asked for wheelchair access. At the Kuwait airport the crew was not very interested to help though."
Cons: "After the flight landed in Kuwait , there was a delay of 2 hrs before which the checkin was completed and all passengers were stranded in waiting area . If they had to go for toilets , they had to go out and come in through the security checkin again . This was a huge discomfort for all passengers ."
Cons: "The seats were the most uncomfortable, never have we felt so much discomfort, even after the first hour, also one of the male attendants was very condescending with all the passengers"
Pros: "Food was better than I had expected"
Cons: "The flight took forever,1. Supposed to be 21 hours and change ended up being close to 28 hours. Completely unacceptable. No flight between any 2 points should be this long.Unlikely to fly Kuwait airways again. A lot of money to fly business class ended a complete waste"
Cons: "food was sucks. this is and will be last time trading with you guys. entertainment was sucks."
Pros: "Every was very good except the 2 hrs delay"
Pros: "Very poorly organized airline From checkin - boarding to flight"
Cons: "Boarded like cattle Food was horrible Will neve every fly business again on this. Business class lounge as pathetic."
Cons: "At the departure lounge in Kuwait, we waited for more than 2 hours and the staff did not explain/announce the delay. I had to witness the plight of some passengers who could not go to the bath room for the fear of missing their place in the long queue. The return flight was delayed for more than 3 hours. Entertainment was the same for both onward and return journey after 3 weeks of break. Food, they missed our specific request for meals on our return journey."
Cons: "cleanliness is aconcern"
Cons: "Very poor no entertainment and the plane looks veryyy old"
Pros: "Good flat and comfortable bes and good food"
Cons: "No proper boarding procedure was followed... exchange of words between passengers and ground staff related to this.. too many passengers requesting for wheel chairs just to get priority boarding... most of them were healthy and some running while de planeing in kuwait.. Inflight crew even in business class seemed very robotic as if following instructions from someone. they dont have proper training or experience to make passengers feel at home compared to other airlines."
Cons: "Flight was delayed by an hour and half"
Cons: "Late to depart (more than 3 hrs from actual time). No clear instructions about the gate. Worst quality of food ever."
Pros: "The comfort in the seats and leg space was very good. The food was enjoyable and better than most flights. The staff was helpful as well. The price of each ticket was also extremely reasonable."
Cons: "Both flights were delayed for long times. The boarding on the 2nd flight was not managed well and resulted in a huge crowd and people rushing towards the gate at the same time."
Cons: "The flight took off earlier and the boarding counters closed before tge schedule 70 minutes in order to fly early which is very strange plus they asked for hotel accommodation during my transit time which isn't mentioned in my ticket"
Pros: "I didn't like any thing about"
Cons: "Counter stuff at Egypt was very rude ZERO customer service skills"
Cons: "The boarding process at Kuwait and at Shannon was poor and there were delays with the boarding"
Cons: "Customer service was worst.. They need to improve a lot on this.."
Pros: "The flight arrived 1 1/2 hours before the scheduled time."
Cons: "The stop in Shanon was useless & time consuming."
Pros: "Every thing"
Cons: "The flight was delayed over three hours and i missed the connecting flight to Chennai and stayed at Kuwait airport hotel one day and lost a day in my vacation"
Pros: "newer flight Food is better than Air India good crew"
Cons: "toilets are not stocked well"