Pros: "The flight was on time and fairly clean."
Cons: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Pros: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Cons: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Cons: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."
Pros: "Entertainment System (technical apparatus neat); Food tasty"
Cons: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Pros: "check in & boarding were ok"
Cons: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Cons: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Cons: "The way the movies, needed extra parts. No touch screen"
Pros: "Arrived safe"
Cons: "Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row."
Pros: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Cons: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Pros: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Cons: "Food could have been better"
Cons: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Pros: "They have Economy class seats on the business class. Uncomfortable."
Cons: "Boarding crew was nasty will never fly with you guys again"
Pros: "Leg room was good. I am 6ft 2in"
Cons: "Seat bottom could have been better. I have a honey bottom"
Cons: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Pros: "Crew was good and entertainment was great."
Cons: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Cons: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Cons: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Pros: "The flight attendants worked very hard Patient and courteous."
Cons: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Cons: "Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up"
Pros: "The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom"
Cons: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Pros: "Seating, interior and menu"
Cons: "My previous flight was late. Flight attendants didn’t know how to guide me to my next gate as I was late"
Cons: "Business class had economy seats which is not what you expect especially for an overnight flight"
Cons: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."
Pros: "I liked size of the lavatory ,food"
Cons: "I didn’t like selection of movies and seat wasn’t that comfortable"
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"