Daily cleaning, installation of cabin HEPA filters on flights from California to Kushiro
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Scores according to KAYAK customer reviews
Pros: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Cons: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pros: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Cons: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Cons: "Wonderful food and service"
Pros: "Excellent crew!"
Pros: "Comfortable seat & nice crew."
Cons: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Cons: "if the seat can be reclined a little more"
Cons: "Nice trip"
Cons: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Pros: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Cons: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Pros: "Excellent service & friendly"
Cons: "Food was cold"
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "The food and the very friendly and courteous flight attendants."
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Cons: "Not enough space to put my luggages"
Pros: "The time is on time ."
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Pros: "Very good experience with ANA."
Pros: "A nice crew and service very friendly."
Cons: "The transfer walking to long."
Pros: "Service in side."
Cons: "Air host listen on time"
Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "My flight was really comfortable, thanks"
Cons: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
Pros: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Pros: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Cons: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Pros: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Cons: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Pros: "Good service Soft landing Clean"
Cons: "Not really"
Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Cons: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Cons: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Pros: "Newplane, excerlent crews"
Pros: "Crew and service was awesome"
Cons: "Not enough choices of entertainment"
Pros: "Very comfortable"
Pros: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Pros: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"
Cons: "It was very warm on the plane."
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Cons: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Pros: "service and comfort in Premium economy"
Cons: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Pros: "very good service comfortable seat"
Cons: "Limited movie and news programs"
Cons: "Always amazing!!!!!!"
Pros: "Entire process was amazing!!!!!"
Pros: "Flight was the best ever"
Cons: "Screens on the seat"
Cons: "Four hour delay..."
Pros: "The crew was phenomenal."
Cons: "The food did not live up to the hype"
Pros: "Happy time more fun so nice feel great will come back again and again Great to travel"
Cons: "Scared to see someone violently"
Cons: "No seat assignment early. Substandard entertainment. 15 minutes late on ground to open door and let us out!"
Pros: "Amazing staff. Serving complimentary food and complimentary cary on baggage check in. Provide free drinks and entertainment."
Cons: "no seatback entertainment"
Cons: "Hawaiian airlines put me on a different airline, with with layovers and a late arrival, lost my checked bags, and treated me like it was my fault. I made reservations over a month ago and Hawaiian airlines couldn't care less about me."
Cons: "Flight delayed 5 hours. Missed conections. Lousy 10$ voucher. Poor service."
Pros: "On time and the crew was friendly."
Cons: "The seats are not comfortable for the time of the flight."
Pros: "Friendly staff,"
Cons: "Baggage claim in separate building, not easy time finding bags then back to car rental pickup"
Cons: "Flight was delayed 6+ hours and no alerts or messages sent to passengers even though it was a 7:30am flight. I would have expected to receive an email or text."
Pros: "Good price, friendly crew, clean"
Cons: "Cabin was freezing cold, no blankets, food terrible, plane malfunction caused 1 hr delay; poor communication caused serious stress"
Pros: "Everything else! Except the pilot had to make 2 descent because of flap malfunction Pilot landed safely the second time Thank you to the skilled pilot & crew!"
Cons: "Maintenance issues !!!"
Pros: "The brunch was a great touch, was actually our first time in First Class. The tablets were nice for passing the time."
Cons: "My only (small) complaint is that my seat wasn’t working right, the recline feature didn’t work at all, and the leg rest was kind of wonky."
Pros: "Service and accommodations"
Pros: "The flight was comfortable"
Cons: "They changed the flight time on my return from OGG to SJC and I missed my Southwest connecting flight to SNA. I had to fly into LAX arriving after 11pm and had to take Uber home which cost me $40. I tried to have me fly direct from OGG to LAX but they wanted to charge me $235. I had made reservations way in advance and did not anticipate changed flight times."
Pros: "Crew was very friendly and cheerful. Lots of them and they worked efficiently and quickly."
Cons: "It was freezing the whole time. My bad for not requesting them to make it warmer. Lots of people put on jackets or sweaters so I wasn't the only one."
Pros: "Excellent service"
Cons: "Nothing to not like about this flight"
Pros: "The staff was superb and friendly!!!"
Pros: "Nice seats, and staff and good food."
Cons: "Plane should be equipped with wifi."
Pros: "Only pay baggage get assign seat. You can not book your seat. Only at the airport check in."
Cons: "Same as above"
Pros: "Got in. On time"
Cons: "Wait for baggage"
Pros: "Complimentary food and snacks."
Cons: "You have fill out a form when you get to Hawaii. They should provide pens for us to fill it out instead of making us ask our neighbors for pens."
Pros: "The food and service.."
Cons: "Too many passenger"
Cons: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Cons: "No wifi or ability to plug in devices"
Cons: "5 hours late."
Pros: "the assigned seat I chose"
Cons: "the cookies are too small. there was no plug to charge my phone or laptop. there was no tv in the headrest. when did they stop doing that? i've always had at least a plug to charge stuff"
Pros: "Cheerful, helpful staff."
Cons: "Boarding que."
Pros: "Decent seats and entertainment."
Cons: "Cabin crew was very disengaged. Unfriendly. Destroyed my bag then said they wouldn't pay to fix it."
Pros: "Easy check in. Wheelchair came right away."
Cons: "I wasn't able to pick my seat. Ended up ok, but...."
Pros: "I never knew it could be this bad. 30 years of travel globally and you've found a new nadir. Keep in mind this is ALL a review of mismanagement. Staff were friendlish and good people it seemed.. just following antiquated equipment and systems given by management. Key flaws: No online or at check in seat assignment. Had to go to gate. Even though dozens of seats. Why??? Check in in herd an hour early a debacle.. again why??? No plug, no USB, no wifi, no movie on 6 hour flight??? Again it is in stark contrast to immensely support competitors. Sell to someone competent. Mahalo."
Pros: "I loved that they had a vegetarian option."
Cons: "Better inflight entertainment would have been nice."
Pros: "Kind stewardesses, good food and snacks, and friendly people. This being a long awaited visit with my daughter, my flight was a great transition for which I am so thankful!"
Cons: "The flight was long and my back gets tired but none of that has any reflection on the high quality of service I received."
Pros: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Cons: "So disappointed, angry, and sad."
Pros: "Crews personality demonstrated professional and courteous."
Cons: "Food offered was precooked wrapped in plastic egg McMuffin version. As title suggested bland and tasteless."
Pros: "The drinks"
Cons: "Woke up extremely early rushed to the airport and then I saw my flight got delayed by 5 hrs And I didn't get any refund or a different flight I called Hawaiian airlines they told me to call Alaska because it's by Alaska And Alaska told me to call Hawaiian... I'm not book with kayak again"
Cons: "Requested a window seat for my disabled daughter in February for our July flight. Agent assured us she would be in a seat with a window. When we got to our seat there was NO window. Of all the seats with windows on this plane, how could someone do this? Then when we loaded they placed one of our carryon bags in the back of the plane. We had to wait until everyone departed before getting our bag. Never again on Hawaiian Airlines. Still have to take the return flight. Not looking forward to the flight..."
Cons: "Seat 12a was locked in place and didn't recline."
Pros: "They didn't have any food at all we had to sit hungry for 6 hours"
Pros: "Most of the crew were nice except for when I had to borrow pen from the two crews to fill out the form, both weren't willing to help. I was seated with somehow big guy and basically occupied half of my seat which was very uncomfortable for me to even move a little bit."
Cons: "Food service. Happy that meal is still being served."
Pros: "The flight crew was nice."
Cons: "The plane was delayed by more than 4 hours. I had activities planned for the afternoon and had to cancel those. There was nobody from Hawaiian at the gate or in the terminal. There was no reason given for the delay. I later found out they had come in late the day before and had no crew on hand to fly... very bad juju from hawaiian."
Pros: "The food"
Cons: "The seating arrangement took longer then my usual experiences but it wasn't horrific it's the only negative thing I have to say"
Pros: "The staff on Hawiian airlines are great. Very very polite and friendly. They make your flight very enjoyable."
Cons: "That I had to wait till I got to the airport to get seats close to my husband."
Pros: "Feel comfortable, secure and like the customer service of all the staff surely recommend it to some friends and relatives of mine,"
Airlines flying from California to Kushiro have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Kushiro
Masks required on board, masks provided on flights from California to Kushiro
Social distancing seating
Middle seats unavailable to book on flights from California to Kushiro
Testing for antibodies, testing for symptoms for flights from California to Kushiro
Waiving of change fees. Search flexible flights from California to Kushiro