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Pros: Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck
Cons: Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional
Pros: Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck
Cons: Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional
Cons: The sitting was so very small, I never traveled so crumpled.
Pros: The crew was friendly and helpful.
Pros: Good crew, food was good for airline food. Entertainment offerings were good.
Cons: Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats.
Pros: Crew were great
Cons: Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable
Pros: Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable.
Pros: The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining.
Cons: The food was mediocre and the selection of movies was very limited.
Pros: Great organization, very efficient
Cons: Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777.
Cons: I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights...
Cons: Delayed flight and delayed layover
Pros: Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight.
Cons: I was very happy with my flight experience with Swiss.
Pros: Crew is great.
Cons: The airline lost my luggage .
Pros: Crew was very friendly. Seat a pretty comfortable.
Cons: Lost our bags
Pros: Friendly crew
Cons: Very good overall
Pros: Full array of entertainment.
Cons: Seats were not too comfortable.
Pros: Great entertainment and food- all excellent.
Cons: Uncomfortable, small seats in Economy.
Pros: The crew
Cons: Boarding by rows and not like cows all at one time
Pros: The food was great. The service is excellent. Swiss Air gets an A+.
Pros: Swiss is Swiss
Pros: Food/ staff/access to TV/movies etc!
Pros: Great friendly crew. Efficient systems.
Cons: Tight seats. Very little leg room.
Pros: Flight was very smooth and on schedule.
Cons: Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy.
Pros: Great cabin crew!
Cons: While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours.
Pros: I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ....
Cons: I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport .....
Cons: 2 hours delay!
Pros: The seats would recline too far so that people behind would get their range of motion uncomfortably limited.
Pros: The Boeing 777-300ER is ether new and clean.
Cons: Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich.
Pros: Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!
Cons: Some flight attendants were not attentive to service.
Cons: Very tight seating in economy for a transcontinental flight
Pros: Entertainment was excellent and they made it a very comfortable flight.
Pros: entertainment selection
Cons: upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat
Cons: Could use some more seating space
Pros: Boarding and staff okay
Cons: Terrible plane ; no room , the most miserable flight we have ever been on
Cons: Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort.
Pros: seat too tight
Cons: 100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again.
Cons: Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service
Cons: Old plane, hard uncomfortable seats, no wifi, rigid flight attendants, awful food, middle seat (after paying for premium seating) with two enormous guys on either side, fixed armrest, AC dripped on me most of the flight and was told nothing could be done, interminable.
Pros: Extra Legroom
Cons: It should have been a good flight BUT: the older gentleman next to me had a pot belly and he was not able to use his seat foldup tray. I had to share my small meal tray with him. That very uncomfortable! Seats were tight. Not a pleasant experience with Swiss.
Pros: Stewards were great. The food was good and generous.
Cons: Seat rows were too close together and seats were uncomfortable for the 11 hour flight.
Pros: As usual, the food and entertainment were very good. Boarding was easy as we just lined up and entered the plane w/o any concern for group #'s, etc...
Cons: I was stuck in an aisle seat in the back of the plane where there was literally no leg room - there was a metal box (video equipment?) in the very narrow space underneath the seat in front of me. Luckily there was no one sitting in the middle seat so I could put my legs there. Also, when flying to Europe from the west coast I prefer flying to the east coast first and then taking a red eye.
Pros: super nice crew-really friendly, accommodating, happy, all that sort of thing. really liked them and they're awesome!!
Cons: i am a regular sized woman, size 8, and a bit tall 5'9" and the seat felt wayyyy to small for me. couldn't put my hands naturally by my sides and the arm rests were too high to be comfortable, so i had to sit there with my shoulders held up the entire flight. was so sore afterwards!! also, the headphones barely worked (only one side, on the replacement as well!) and the entertainment system shut down twice.
Pros: Jennifer - Appreciate the security and follow-up
Cons: Not the traveler will need to get boarding, crew, comfort, food and entertainment next week.
Pros: Service was nice. Food was decent.
Cons: The flight attendants did not have much in the way of personalities. Efficient, but no sparkle.
Cons: Food was marginal, the service. Was pretty good. I'd use them again, but expected more from a European carrier.
Pros: Clean. Elegant. Modern. Very friendly. Food above average.
Cons: It's always very hard to upgrade to business class. And the Swiss Miles & More website is not very user friendly to navigate
Pros: the crew were not friendly and they were bossy
Cons: more kind crew
Pros: The crew was very professional and polite.. they did a great job remaining everyone to keep their mask on!!
Cons: During the entire trip I couldn’t watch any movies my entertainment was not working
Pros: Plane was good,very comfortable clean and new.Entertainment was great.Crew was nice.
Cons: Food wasn’t good at all, very low quality and it didn’t taste good.And prices for extra language (190$) is way too expensive.
Pros: Great crew, clean bathrooms, second baggage free
Cons: Hot meals and different drinks available like coke or sparkling water, with payment if necessary .
Pros: friendly staff
Cons: encouraging passengers to do more social distancing at gates
Pros: Sits are very comfortable and the food is amazing.
Cons: The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road.
Cons: I loved everything about Turkish Airlines. Their food is one of the best! You can eat it all and actually tastes good! The level of individual service, unbiased service, is amazing. The crew is polite, well kept, and dare I say very good looking. All my flights with them departed and arrived as scheduled, always!
Pros: Food was good, crew was really helpful
Cons: During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep.
Pros: My worst journey.
Cons: Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way.
Cons: The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!
Pros: I like the price, quality, aircraft, staff, food.. everything!
Pros: The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping .
Cons: There wasn’t anything that I can recall that made the trip unpleasant .
Pros: Very nice love it
Cons: Very nice and love
Pros: The staff went out of their way to make us comfortable as possible
Pros: Service was amazing, great communication and food/drinks was nice! Entertainment was great.
Cons: Seats are close together not a lot of leg room if you are tall lile myself. Also need more bathrooms the lines were long. Seats dont recline too far back for a long flight makes it difficult.
Pros: The food, the seats, the in-flight entertainment were all great, like flying used to be. Whenever we have the opportunity to fly their routes we will most certainly do so!
Pros: What once was an appealing upgrade is now outdated. Turkish Airlines should look into upgrading their fleet. Otherwise food and service are great as always.
Cons: Entertainment system was a bust. Our entire isle had issues with the system, movies not playing, music sounding awful. Even cameras and flight map were out. kudos to the cabin chief for going above and beyond and making arrangements in case people wanted to switch seats.
Pros: food was good, and my business class seat was okay.
Cons: First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?..
Pros: Excellent service
Cons: Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago
Pros: The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service.
Cons: First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours.
Pros: The flight crew was amazing- very pleasant and hospitable. There was great entertainment available which made the flight go quickly. The food was good. We did not realize we had to select vegetarian ahead of time, but having cheese sandwiches available made that easier. The small bag of toiletries that we were given was a very nice surprise.
Cons: Carrying luggage down stairs after the flight was difficult but the flight team was helpful.
Pros: Only the stewardesses very helpful and professional
Cons: The seats
Pros: The crew were generally hospitable and courteous though not well informed. The entertainment choices were varied and enough. The meals were warm. Turbulence was well managed by crew and pilot. The toilets were clean.
Cons: Flight was late, leaving less time to board connecting flight. The blanket was too small. The food and wine were below standards. The leg rests were absent and not enough room to spread legs. The basket in front too narrow and tight to put in anything. The charging unit for computer/mobile did not function. No clear instructions or help to board next connecting flight either through system or crew.
Pros: Entertainment was good. Flight was comfortable
Cons: The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight.
Pros: The flight attendants brought my two-year-old toys and the food was surprisingly good.
Cons: It took a long time for them to collect our food trays.
Pros: Everything was great
Cons: Increase entertainment options but it was still great just need more latest music
Pros: Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay
Cons: The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food.
Pros: Polite crew and staff, comfortable enough for economy
Cons: Special meal wasn’t correct at first, crew corrected the mistake but the meal was absolutely terrible. Had the no lactose meal and it tasted exclusively of stewed tomatoes. Pack a lunch and don’t rely on the airport at Istanbul, there’s no options for people with food restrictions.
Pros: The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3
Pros: 2 & 1 carry On Luggages, NO PROBLEM even though my Luggage s were 2 + lbs extra Heavy. I like the Smiling Crew, food, comfort when taking off and especially Landing in Istanbul. I did NOT feel anything at ALL. The Crew excepted and kept my suit in a safe place, hanged till I reached Istanbul Airport.
Cons: Close to an hour delay in Los Angeles.
Pros: Service was excellent and plane very comfortable for the long journey.
Cons: No vegan options. I thought I was getting a vegan meal that I called to request a month ahead of time and the flight crew told me they only had vegetarian. Needless to say my snacks were not quite enough to hold me for 13 hours.
Pros: Not only was the aircraft antique and sporting old seats, but the crew also upgraded two families with infants to the business class where the screamed their hearts out to the obvious displeasure of the paying customers. A true Turkish delight... Unlikely to fly them again.
Cons: Good food and alcohol selection
Pros: Once you got past checkin the flight was fine
Cons: The checkin process was horrendous, people waiting for 40-45 minutes even though they were at the front of the line. Repeatedly we saw customers from other lines or no line at all being brought in to take our spots and checkin first with no explanation.
Pros: The saving grace for the trip was my segment of flight from Istanbul to Antalya. Excellent seating, service and overall experience. Thank you.
Cons: The flight departed late from LAX thus making me miss my connecting flight to Antalya. It was a long and tiring experiencing for a 74 year old women. Seats on the airplane were so small I could barely get in an out of them. No one to direct me at the gate in Istanbul and explain where I needed to go. Food very ordinary compared to other flights I've taken with Turkish airlines. Thought I was on a different airline flying from Istanbul to Antalya. That segment was excellent.
Pros: The service and food was excellent. The entertainment choices was amazing. They gave me two decent-sized bottles of wine without charging me.
Cons: They give you very little leg room. The seat in front of you touches your knees. After 8 hours in the same position it feels like you are stuck in a coffin or a primatial medieval torture device. The seat begins to hurt your back. You can't get in a comfortable position. You can't turn left or right. There's a little foot rest that gives you 10 minutes of relief but then that gets uncomfortable. If one of the people seated in with the inner row needs to use the restroom then the whole row needs to get up. It's cruel and unusual punishment. The airline just needs to expand the rows by 6 inches. Before you go bring a neck pillow and a butt cushion. Or better yet, pick a seat located in a front section that gives you more leg room. If you have the option then this should be a higher priority over a window seat. You will thank me for this advice.
Pros: The flight and crew is always great
Cons: Food and not a great movie selection
Pros: Entertainment was Okay, and that was the best of it.
Cons: Customer service gave us false information about delays, almost missed our flight. The check-in agent had to call for manager. And the manager told us if we didn't check-in online, they wouldn't have let us board our flight. The seats were cramped, the food is way worse than it was before. I doubt that we will fly with Turkish Airlines ever again.
Cons: The gril in LAX she's not comfortable with customers the rest good My logged didn't arrived to Amman I received one and I miss one TAG number TK633655.
Pros: Getting off the plane, getting on the plane
Cons: The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines
Pros: Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again.
Cons: Service was poor - my chair was broken had to switch seat - after switching the person in front of me his chair was broken as well and he was praticly laying down on me. My earphone broke in pieces..... Kids behind me was banging my chair the entire flight. Food was just bad ! I heard so much about Turkish Airline as being one of the best airline that I tried it . Big disappointment !!!!
Pros: Entertainment was great
Cons: Lack of leg room; lack of air flow during entire flight and seats could adjust their own.
Pros: Service, food.
Cons: Check in booth when we checked in bags were very difficult to deal with.
Pros: I had heard that Turkish Airlines was very reputable and I'm glad it proved to be true! The Turkish food was nice, the in flight entertainment was great, the plane/ bathrooms were kept clean, the plane was full but not overpacked, even the kids got a "kids pack" :) Overall they showed that they were a good quality airline! My 14 hr flight was very comfortable
Pros: Flight had only 10 minute delay and only an hour layover. Boarding was pleasent
Cons: As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs.
Pros: We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep.
Pros: Economy class seats were comfortable and had more recline than most airlines.
Cons: I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in.
Pros: On time and comfortable.
Cons: Had unknown jump grade to much better seats No explanation given Too bad it wasn’t on a 6 hour flight
Pros: The boarding was quick and the plane departed early.
Cons: I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off.
Cons: It was the last row, could not sleep on it
Pros: We landed safely
Cons: Out of everyone’s control Mother Nature
Cons: Loved it!
Pros: Cleanliness. Safety. Friendly.
Cons: Delightful experience except at SFO checkin.
Pros: Covid safety protocols and people following was excellent.
Cons: Serve alcohol :)
Cons: This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people.
Pros: Crew was solid.
Cons: Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport.
Pros: Crew great....moved passengers around near us for Covid related separation.
Cons: Cramped.....too many seats in too small of a plane....I'm 6ft / 190 lbs
Cons: Zero PPE or social distancing by crew
Pros: On time
Pros: That I was able to change flight within the delta app
Cons: There was a big delay.
Pros: Smooth, efficient and timely.
Cons: Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes.
Pros: delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall
Pros: Crew okay but they don't circulate much. They just stay in back.
Cons: Whole entertainment system NOT WORKING.
Cons: My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough
Pros: Quick boarding
Cons: More water offered by crew
Pros: Quick boarding process
Cons: Wifi stopped working halfway
Cons: Flight was delayed, for unkown reasons.
Pros: Flew us safely home.
Cons: We waiting on the runway for over a long period.
Pros: No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful
Cons: 3 hours delay
Pros: Good movies and tv selection. Seat next to me was empty, so that was great.
Pros: On time. Quick and easy flight!
Pros: I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!
Cons: The gate staff and the flight staff. Rude
Pros: The check in reminder is easy and helpful
Pros: That Tillamook cheese and fruit plate was nicely done. A pleasant surprise.
Cons: We had to wait at the gate on arrival
Cons: Didnt fly from San Francisco to Atlanta
Cons: Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse.
Cons: Late, slow, de-icing in Detroit took nearly an hour!
Cons: Delayed flight, customer service was hard to work with.
Cons: Again a HUGE delay in my flight that would have caused me to miss my connection. This is the 3rd straight Delta trip in 3 months where this has happened and you can't speak with a person on the phone without waiting 2 hours. POOR customer service.
Cons: waiting on the tarmac for 40 minutes
Pros: No hassle, no drama, very smooth.
Cons: The blueberries were rather bland.
Pros: The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight.
Cons: No complaints.
Pros: the meal was OK and they served ice cream midway between SFO and JFK.
Cons: Late departure. Long delay getting to the get because of congestion at Terminal 4.
Pros: It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched.
Cons: The guy next to me was kind of smelly but was very nice.
Pros: Wonderful flight attendants
Pros: Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!
Cons: I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me.
Cons: Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late
Pros: All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon
Pros: New business class configuration on Dreamliner - love that Virgin gives out pajamas, staff are always incredibly nice
Cons: Seats are surprisingly narrow, and lack privacy
Pros: Quick flight and we flew over Yosemite (where we recently hiked). Also, the free in-flight entertainment is such a nice addition! My wife and I had the seat open next to us, so it was very nice to have extra room in our row!
Pros: Crew service, attitude was much better compared to most US based airlines. Comfort+ has great perks.
Cons: Aircraft was old.
Pros: The crew were super helpful with my toddler and 5year old as I was traveling by myself. Everyone was very friendly and allowed me to board early as well as helped me when my toddler was crying to distract her. Service was fantastic! The plane was new and I really appreciated having entertainment I didn't have to pay extra for.
Cons: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.
Pros: Comfy seats in United Polaris
Cons: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).
Pros: Nothing was good, Soeacial meal Asian food was pathetic no taste completely bland. Boarding was chaos, too many confusions and crew was clueless. Will never fly A380 again as there are too many passengers and airline don’t know how to handle. On arriving in DEL the baggage room 2:30 hrs to come. Totally disappointed. Lufthansa has no control whatsoever they don’t even care.
Cons: Everything related to flight could have been better. I have flown Lufthansa multiple times in the past never had such drastic issues like this time. Completely disappointed. Should have booked Qatar instead.
Pros: Crew was a top notch, very focused and carrying. I am loyal lufthansa fan and been flying with them with more than 20 years.
Cons: Guys, we need to do something with these outdated business class seats, infotainment system. Omg, last century, movie selection bottom poor :( We are always playing catch up game in terms of interior. How long it took you to offer padding & decent blankets in business.
Pros: The crew was amazing.
Cons: There seemed to be no leg room. The seat was very uncomfortable.
Pros: The crew was the best
Pros: Convenient seats in A-380
Cons: Drinks were good, but food was bad
Pros: delay of 2hours caused by disturbed person poor crew reaction no info to other passengers
Cons: On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?
Pros: Everyone on this flight from the crew to all were awesome, exactly what you hope for when traveling internationally
Cons: My bags did not make it to Copenhagen...again! So disppointed and completely put out by this inconvenience
Pros: To not have 3 hours delay or at least be notified ahead of time
Pros: Good food, good drinks, good flight attendant crew
Cons: Seats were not very comfortable. There were also no air vents
Pros: Cabin crew was extremely friendly, welcoming, and provided good inflight service.
Cons: The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy.
Cons: Entertainment system on LH flight was slow to react and frustrating.
Cons: The food was ok
Pros: Crew. Clean restrooms.
Cons: Not being able to pick seating until 23 hours before the flight. A huge plane for first and business class. Economy left with uncomfortable seats, no legroom whatsoever and I am only 5’. Food was awful. Extra long walk in Frankfurt to baggage.
Pros: Crew was very nice and professional. We arrived early
Cons: Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable.
Pros: I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good.
Cons: My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints.
Cons: THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers.
Pros: Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more.
Pros: The flight was very smooth, take off off & landing. The crew was polite. Although they kept calling me sir when I am a woman.
Cons: There were minimal new movie choices. A lot of old movie movie options. The food was terrible! Definitely need to step their game up here. I also didn’t like that the customer behind me kept bumping my seat every time he moved or made a movie selection.
Cons: Very Negative Experience and I will never use, and strongly discourage others from using Kayak or Lufthansa or Flyus.com unless you correct the problem!
Pros: I liked the seats, the space for our legs and the crew members
Pros: Crew was nice.
Cons: This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again.
Pros: The hospitality crew that was at SFO gave us the location of a lounge to go to which closed at 8 pm. The time they gave the location was at 8.25 pm. She was uninformed and not very highly trained. Lounge was disgusting. Messy, crowded - seemed like a 2nd class waiting room in an Indian railway station. The boarding was very poorly managed by the same lady!
Cons: Lounge, crew, boarding area
Cons: Lufthansa lost 6 of our bags and left us with no information or compensation. I sent them emails but there is no response from customer service. Costed us $500 to buy things on emergency basis for our family and they delivered the bags after 2 days. This was very unprofessional and Lufthansa has to pay for it. Can you please help. Next time we will certainly have to avoid The airline as their gate transfer in Frankfurt is horrible with very rude security staff who has no interest helping our family to board the flight on tight connection. Instead the person decided to go on his break right when we were at the X-ray screening. How rude and unthoughtful.
Cons: The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :(
Pros: The entertainment was good.
Cons: Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down.
Pros: Gave us snacks when flight was delayed
Cons: Flight was delayed Entertainment app didn't work
Cons: Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!
Pros: The Quietness of the trip. Enough to sleep.
Cons: There is no possibility for me ti eat. I have a sugerless diet without any aotmeel, rice, corne and other wheat. Just almendraflour is allowed and cooked vegetables and fruit and chicken and fish. I always have huge difficulties in flying intercontinental.
Pros: Great overall experience oafter some years of absence using other major carriers
Cons: All bathroom downstairs, crammed stairs long long waiting , no room to wait for your turn
Cons: I called the airline and paid for a specific ticket so I could have an aisle seat. They confirmed it was an aisle but Inhad 30F which is a window seat! I'll be calling Lufthansa for a refund. p
Pros: I have ordered the salmon fish dinne and the fish was totally overlooked, dry and tough. I could not swallow the fish and ate the tiny bread roll only. The second was breakfast wigh tasteless scrambled egg and mushroom and spinach. Both serving sizes were really small with just one side dish of fruits. I was hungry the whole 10 hours flight.
Cons: Changed the chef or the vendors who supplied the meals.
Pros: Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much.
Cons: Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word.
Pros: Got me to Nuremberg
Pros: clean cabin
Cons: AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture.
Pros: The new plane entertainment features and the bigger toilet room space... but... seat space SUCKS... I'd rather have a more comfy seat than bigger toilet room space
Cons: The person behind me kept pushing my seat back.. guy next to me kept elbowing me. Seat space is way to small, need more room to move. I'm only 130 lbs. can hardly wonder how a bigger person can handle those tiny seat spaces. Also, those seats are so uncomfortable with the way they contour one's back. No support and very very uncomfortable, I had mid back tension pains the entire 12 hour flight.
Pros: Food choices and service were excellent.
Cons: I had bulkhead (50A) and that seat gives a little less legroom due to the wall so my feet were often resting against the wall. Plus that seat has the A/V in the armrest which is not allowed to be on during takeoff and landing, meaning I couldn't start a movie until after takeoff and I couldn't watch the flight camera during landing.
Pros: The flight itself was fine.
Cons: Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago.
Pros: - crew was nice - overall flight was smooth
Cons: - not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first
Cons: 1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad.
Pros: Crew was excellent, seats comfortable enough, tons of in-flight entertainment
Cons: Flight was overbooked and we nearly didn't get seats - I know this happens but it's especially aggravating and stressful for big international flights, and not worth putting your customers through the worry, IMO. We shouldn't need to worry about whether or not well get on the flight (and I'm sure some folks didn't...) when we paid so much for the tickets.
Pros: Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight.
Cons: May be much more world cinemas to choose from.
Pros: Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good.
Cons: Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it).
Pros: My wife and I loved the courtesy onboard, the flight crew's attention was great.
Pros: first time in the new economy plus, was a pretty good experience-- food comfort, etc.
Cons: No internet available (2020). For the my previous flight, a month ago, was the same problem.
Pros: The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!
Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.
Pros: The socks offered in business were comfortable and nice looking. The red wine was good.
Cons: The food was just average and the seat not too comfortable
Pros: Crew was great and helpful despite oversight in my special meal.
Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!
Pros: Seat was comfy and spacious for economy class
Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.
Cons: Too hot inside the aircraft
Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....
Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Pros: Being fed was amazing and watching free TV was great!
Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people
Cons: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.
Cons: not really
Pros: very attentive crew
Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.
Cons: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port
Cons: The flight was cancelled and had to be rerouted on United Airlines.
Cons: Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you.
Cons: I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.
Pros: Gaps between seats are very narrow.
Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.
Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.
Cons: I would have to dream something up.
Pros: The crew was really friendly.
Cons: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.
Pros: Nice people and good service
Cons: Not much
Cons: Nothing special
Pros: Flying with KLM is a pleasure
Pros: The boarding was easy and you didn't have to wait inline for that long
Cons: KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.
Pros: Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either
Pros: She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.
Cons: Cramped seating.
Pros: The leg room, was surprisingly roomy
Cons: The food and that there was no entertainment.
Pros: Nice flight, nice crew, and a nice experience.
Pros: Nothing really
Cons: Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.
Pros: Good Experience
Cons: Nothing much
Pros: Booked extra room seat which gave me good room for seating
Cons: Bag was lost
Cons: KLM crews look unhappy with their work. Everything they do is a favor not duty.
Pros: The flight was great.
Cons: The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after.
Cons: Service from airline host Poorly maintained plane Bad food Old entertainment
Cons: Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
Pros: Crew was very helpful.food
Cons: Food was not upto the mark.
Pros: From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
Cons: The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
Pros: The sandwiches were simple yet just the right touch, on all four flights.
Pros: good service
Pros: Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
Pros: Great crew service. Among the best ever.
Pros: great choice of entertainment content, friendly crew
Cons: One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment.
Pros: Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!
Cons: There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear.
Pros: Boarding was very efficient.
Cons: Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good.
Pros: Was able to check in online, very convenient and easy to access site.
Cons: I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern.
Pros: We really liked the KLM people, from the check in crew to the flight attendants.
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