Daily cleaning, installation of cabin HEPA filters on flights from California to Miyazaki
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Scores according to KAYAK customer reviews
Pros: "Good experience overall"
Cons: "Having to pay for in flight entertainment on domestic route and small seats"
Cons: "Free movies and entertainment. Better food."
Pros: "The crew was good."
Cons: "Crying baby....ughh."
Pros: "Room for my tennis racket on the side"
Cons: "It was all good"
Pros: "Crew was nice and attentive"
Cons: "Luggage situation"
Cons: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Cons: "There should have been movie/tv options that were free!"
Pros: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Cons: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."
Pros: "Rum punch with Hawaiian chips"
Cons: "Turkey sandwich"
Pros: "Nice crew, comfortable seat, good temperature."
Cons: "Appreciated the complimentary sandwich but since I am vegetarian had to pull the meat out and basically eat a cheese sandwich. Poor selection of "free" movies - just ended up reading."
Cons: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Pros: "Very kind staff, hot food!"
Cons: "No free movies"
Pros: "The free run punch and chips they serve right before landing."
Cons: "Reserved seats and they were not honored. Instead we were stuck in the next to last row. Agents were unapologetic and did not care."
Pros: "Ontime , friendly , comfortable, they really do take care of you"
Pros: "Food served is actually ok. Planes on time"
Cons: "I'm so sick and tired of being subjected to damn ads on Hawaiian Airlines flights. They literally use the claims form as an excuse to show a short video about how to fill it out and THEN give you two or three ads because they figure "what the hell we have your attention now and we're going to sell you something and increase our profits." I have had it with this type of capitalism that just milks people's patience. No thanks! And no more damn Hawaiian Airlines credit cards ads! For crying out loud."
Pros: "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
Cons: "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"
Cons: "The food that they gave was pasta and no othe alternatives (gluten free and more healthy)"
Pros: "Everything else was great. Customer Service was amazing. Food was just good. Nothing fancy. Nice to have snacks also. Thank you"
Cons: "The delay was long-although because of traffic that morning I was late also, but we were 1hr 45 minutes late leaving."
Pros: "Loved the meal"
Pros: "positive, friendly staff"
Cons: "lack of ability to select seats from mainland to hawaii on both flights."
Pros: "Decent but not great leg room REAL FOOD AND FREE DRINKS! New big plane"
Cons: "Legroomt can be better"
Pros: "There was a female pilot"
Cons: "Staff was not friendly. Too many announcements. Food inedible."
Pros: "Staff was very friendly"
Cons: "You had to pay for movies"
Pros: "I really appreciated the pillow & blanket. I've always wondered why you guys keep it so cold."
Cons: "The hot meal was nice, but I'd prefer salad and soup in this kind of setting."
Pros: "Surprise lunch with wine, gratis--like airlines used to be!"
Cons: "Too crowded, lousy food"
Pros: "Hawaiian is always wonderful. Still offer free in-flight HOT meal, free glass of wine, cheap headsets if needed. On time, polite crew."
Pros: "Fun hawaiian theme to get you in the hawaiian spirit before landing"
Cons: "Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat."
Pros: "We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!"
Cons: "the one hour delay"
Pros: "Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting."
Cons: "The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23."
Pros: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Pros: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Cons: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Pros: "Friendly team, efficient boarding, clean."
Cons: "No wifi. Charge for pillows, blankets, headphones."
Pros: "Relaxing and free tv."
Cons: "Very hospitable ."
Pros: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Cons: "Absolutely,Nothing At all"
Pros: "Some really good Hawaiian nationalist documentaries! Great to watch, great that they were free. More real Hawaiian stuff! Food AND Wine included was really a plus. It takes you back to how flying used to be, and certainly seemed to keep everyone settled down on what could be a long flight otherwise. It certainly helps where the small seats are concerned- you sit still & feel pampered. Pre- brewed tea A GREAT way to go, as a teabag in a tiny cup of non boiling water doesn't work & it must be more work for the staff to juggle it."
Cons: "I know there MUST be a technical reason for the long slow winding approach to Kahului, but it was really rough on my wife and made her sick - twice, as it took so long- after such a good flight. I know probably unavoidable, but had to say."
Pros: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Cons: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"
Pros: "Atmosphere at board during the flight"
Pros: "Atmosphere, service."
Cons: "A who;e family of like 8 people getting kicked off the plane for something the patriarch said to a flight attendant. To be fair, I have no idea what he said, and it very well may have been warranted, I don't know, but it made me sad."
Pros: "Was pretty comfortable. Seats not too close together. Food was decent."
Cons: "Some staff were friendly but others didnt look like they wanted to be there. Entertainment is hopeless. good only if you pay for it."
Pros: "I travel extensively for work and am quite used to the drudgery of poor equipment and exhausted flight attendants. But, not so with Hawaiian Airlines. From the new A330 airplane to the gentleness of the staff, what a pleasant surprise. I was expecting to board a bucket of bolts and anticipated the customer experience to be sub par just because I didn't think they had the volume to merit the equipment and properly trained personnel. Boy, I couldn't have been more wrong. That airplane was a Cadillac in the air and the flight attendants were genuinely kind. Well done Hawaiian Airlines. Well done."
Cons: "Extra charge for luggag"
Pros: "Crew was nice, food was ok, comfortable, went by quickly."
Cons: "A little cheap selling blankets and headsets"
Pros: "The service was great."
Cons: "Plane needs to be updated. Lean back all the way. More snack options."
Airlines flying from California to Miyazaki have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Miyazaki
Masks required on board, masks provided on flights from California to Miyazaki
Social distancing seating
Middle seats unavailable to book on flights from California to Miyazaki
Testing for antibodies, testing for symptoms for flights from California to Miyazaki
Waiving of change fees. Search flexible flights from California to Miyazaki