Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "If Crews could speak English, Crews not readily available, Hope there are more choices for food, So small portion of drink, Ordor needs to be controlled"
Pros: "The food was good and the seating was great as well"
Cons: "I wish there was a menu to request more food and drinking. I only had 2 drinks with my meals for the entire flight."
Pros: "Crew was good. Boarding good too."
Cons: "On time performance."
Pros: "Great price and reasonable to good service for a family on a budget, this worked well."
Cons: "Both flights had delays based on weather, and it seemed the communication around it could have been better."
Pros: "The 748 is nice and new and in premium economy the legroom stretches for miles"
Cons: "They lost our Bags! Crew did not speak english! Transferring is a pain! Food was very poor quality"
Pros: "Entertainment was good quality, and had a good variety of games and movies. The food was also pretty good, and provided pretty good headphones."
Cons: "The plane departed 1 hour late, and arrived 1 hour 15 min late, and we barely made our connection on time. The crew gave full cups of drinks to the Chinese passengers, and half full cups to the people of other races. I was sitting in a row of 4 seats, and the person next to me couldn't get anything, so they asked me to get water for them. I asked for water for me, and tried to ask for water for the person next to me, but the crew member just ignored me. I asked her 6 times, and she just wouldn't pay attention to me, so the guy next to me didn't get water."
Pros: "Service was good."
Cons: "Upgraded and didn’t get the perks of the upgrade"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Pros: "Courteous service, clean cabin, reasonable price for business class ticket compared to any other airline."
Pros: "Attendants were courteous and smiled. Food was ok. Drinks were good. Got the blanket."
Cons: "I assumed blinds were given out during long flights, but was not offered one. No slippers. Don't get the fish."
Pros: "Awesome service! New equipment and everything worked, Cabin attendants smoked. Very, very professional and attentive. Seats were comfortable. Magnificent pricing."
Cons: "Food was ok. Entertainment and newspapers were mediocre. Layover in Beijing was painful."
Pros: "seats were comfortable. plane was clean. Newer planes."
Cons: "on the flight leg from SFO to Peking."
Pros: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
Cons: "The transfer at Beijing was awful."
Cons: "Seat is small and uncomfortable, airline attendants are rude, most movies are in chinese and no english subtitle"
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Pros: "Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!"
Cons: "The food was aweful, but it's airplain food, usually it's aweful..."
Pros: "Airfare was cheap"
Cons: "No variety of options for entertainment"
Cons: "Terrible flight. Crew was rude. Food was terrible. Seat back entertainment was broken, and they don't allow any electronics on for any reason."
Pros: "They upgraded my wife and I to an Exit Row, I'm tall"
Cons: "Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok."
Pros: "Crew was mostly polite and helpful"
Cons: "Lack of veggie meal options on SFO-PEK leg."
Cons: "One suitcase did not make the transfer; food was not good"
Cons: "My baby (not yet 1-year) was uncomfortable on the flight and through out. When I asked one crew for help to clean up the floor she just gave me a disgust face and told me I should make the baby throw in the trash bag... I was super shocked and disappointed. I think air china really need to improve their employee training."
Cons: "Wasn't on the flight"
Pros: "Clean safe and on time. Competent cabin crew. The great fares made this trip possible....so we have no complaints about Air China."
Cons: "Wasted more than an hour in the wrong immigration line because we got no guidance from Air China that long layover passengers need to sign up at a special...and poorly market special pre-immigration desk before proceeded to regular immigration line. As for the flight itself.....the seats are just not made for people over 5' 7"."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Cons: "The air China flight attendants are some of the rudest people I have encountered. They were extremely unhelpful and one went so far as to sigh and roll her eyes at me. Our flight was also delayed for four hours with no explanation, while we all sat on the plane waiting. Finally they made us all get off of the plane issued us new tickets and then we got back on. The whole process was rediculous. The seat space was smaller than usual and the plane was very dirty. It was also the worst airplane food I have ever tasted. I would definitely recommend not flying air China. K"
Pros: "Courteous & professional. Provided information & snacks while waiting. If they devised a way to provide information & resources about connecting flights to each passenger, they would be at the top of their game."
Cons: "I had to pay to catch my connection with no way to document it, as it was an extreme rush & cash was the only way to get it done on the run. So I doubt I'll see any reimbursement. Airlines, Air China included, should try to provide better accommodations for delayed connecting passengers & not just leave it to airport ground crew or worse, passengers own resources. The only assistance provided was a couple crew directing with flight number signs from the arriving gate. But nothing further than that."
Cons: "I didn't like us taking the bus onto the plane from the tarmac. Luckily it wasn't raining or 10 degrees Fahrenheit like my last experience with air china in Beijing"
Pros: "I liked be provided with a blanket, pillow and entertainment system."
Cons: "they cancelled my flight connecting in beijing to shanghai. no reason this just happens all the time in china. they lost my luggage for hours. they didn't have another flight until the next day. and i was traveling alone meeting my husband in shanghai. so i was just stuck in beijing. they were incredibly unhelpful and unconcerned that i was alone with no luggage, without a phone that worked since i was getting a chinese sim from card from my husband in shanghai, no hotel, transportation etc."
Pros: "Boarding is smooth, organized"
Cons: "Both flights from SFO to Beijing and from Beijing to SGN all are delayed, both at the gate and taxi out, food is very basic nothing fancy about it, same goes with drink, and in fact I don't expect much from them. I hope they will learn and compete with other asian airlines in the region, like Eva Air, or Singapore airlines."
Pros: "Courtesy & willingness of crew to respond effectively"
Pros: "I didn't like it , nothing to tell"
Cons: "12 hours delay at departure, service very bad, overall very shity plane, thats,why ticket so cheap"
Cons: "Food, entertainment"
Cons: "Ordered Indian veg meal. Two meals were identical third was poorly cooked carrots in a gravy. Very ordinary food quality. Ask for a glass and f wine and give you less than 1/4 of a small plastic cup."
Cons: "Delayed twice - on my way to an my overnight layover to see a friend in Beijing and then on my way to Tokyo."
Pros: "It was a smooth flight"
Cons: "Everything very friendly staff and it was a very comfortable flight."
Pros: "Nice plane, nice crew, no problems."
Cons: "Plane was empty and passengers were not allowed to spread out for more room and comfort."
Pros: "Friendly crew"
Cons: "Boarding was a cluster of people"
Pros: "I was worried after reading some of the reviews. However, I was extremely happy with my experience. Clean and comfortable. Everything was on time and no delays. Cabin crew was attentive and very helpful. A great all-round flight and trip."
Cons: "No real complaints. Airline food is airline food. The services for drinks was amazing though."
Pros: "Food and service was really nice! The entertainment system was outdated"
Pros: "The only thing I like about it is that each seat has its own TV player in which I can watch my own choice of movie even if there are poor choices when it comes to the varieties of movies."
Cons: "The crews are unapproachable. They don't even offer water. Food choices are not as good as well. First meal was edible the second one is we don't even know what it is."
Pros: "Personal television, blanket available, food better than most plane food"
Cons: "Crew prefer to deal with Chinese speaking people."
Pros: "New plane w/ well designed seating for space, access to bathrooms and roomy overhead compartments. Attentive personnel & good food--Eastern/western mix. Direct flights from west coast w/ reasonable schedule at gopd price. Recommend."
Cons: "If you book other than Air China, cannot check-in online, but only at airport. Any follow-up (ie seat assignments) must be done by phone w/ endless waits (although I was never disconnected in the end). Didn't really like the movie choices--mostly for kids, or action. I watched Cinderella and a story about a British skier. Ok."
Pros: "The plane was well maintained, the bathroom was accessible, and drinking such as water and juice were readily available at the back and could be retrieved at any time."
Cons: "The entertainment options were limited- very few movies of interest or new titles. Although there was a lot of food, it was not very good. The smell made it especially unappealing."
Pros: "Did not expect the individual video for each seat. Nice video selections."
Pros: "Long leg from San Francisco to Beijing (business class) was very smooth with comfortable seats, attentive staff, good food, and plenty of movies to watch. Lounges in both San Francisco and Beijing were great, too."
Airlines flying from California to Mudanjiang have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights