Daily cleaning, installation of cabin HEPA filters on flights from California to Roatan Island
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Scores according to KAYAK customer reviews
Pros: "Kind crew, kind piolet, Happy to be home"
Pros: "Nice stAff"
Cons: "Late start"
Pros: "Everything was nice and clean"
Pros: "safe & on time"
Cons: "no food & no plain tomato juice which I prefer instead of the spicy bloody mary"
Pros: "Wouldn’t print me a boarding pass 45 min before boarding. I had to rebook on delta for the next day. There was no security line. I would have made this flight."
Cons: "It took 45 min for our bags to come out"
Pros: "Quality service, good technology, soothing environment"
Cons: "Felt too much urgency in my tip"
Pros: "Plane seats were comfortable and crew was friendly."
Cons: "Flight was delayed for over 30 minutes because they had come kind of catering problems."
Pros: "Free beverage"
Cons: "No TV, small leg room"
Pros: "The pilot was great at pointing out landmarks made the flight very enjoyable"
Cons: "I was placed on standby and almost got bumped from the flight because too many tickets were sold."
Cons: "Our flight was delayed about an hour and 25 min. Also my tray was broke. Sun country should think about adding wifi like delta No snacks provided."
Pros: "I like that first class was a very affordable upgrade. It was definitely worth it. I have bad knees so the extra room was needed otherwise I cannot bare the pain I get from not being able to move my legs. The crew was very pleasant and attentive. Overall, I really enjoyed the flight."
Cons: "Even though I was in first class, there wasn't as much leg room where I was seated on my return flight. I was sitting in the front row, and the wall in front of me was quite close. And I was a little surprised that there was no wifi option to purchase during flight. This would have been helpful to allow me to continue to work during that time."
Pros: "The seats weren't overly crammed. They checkin agent offered us complimentary checkin of our carryons due to a full flight. That was nice."
Pros: "Nice EZ flight."
Pros: "Flight took off and landed on time. There was a beverage service."
Cons: "Ticket counter was understaffed and staff that were there were slow. Strangely, no kiosk at which to print boarding passes so some people were in line just to print a boarding pass, which made the wait even longer."
Pros: "My daughter and I got a real kick out of the information sheet for what to do in an emergency."
Cons: "The ticketing agents don't show up until two hours before the flight, so you can't check luggage or go anywhere to get food before that. The area to wait only has chairs -- no outlets for plugging in devices or anything else. When the agents show up, there is a mad dash to get in line and the processing takes even longer. If they are going to leave the desk unmanned, there should be a number system."
Pros: "I enjoyed my flight. It was not a full flight. I had a row by myself and spent quiet time reading. The crew were friendly and rendered excellent service."
Cons: "I would like better food choices."
Pros: "Professional courteous."
Pros: "Crew is polite, boarding is prompt, seats are comfortable, better leg room, Cambria magazine was interesting, affordable"
Cons: "Please add wifi"
Pros: "Good fare, on time, courteous crew."
Pros: "Gave a heads up about delay."
Cons: "Delayed 40min..."
Pros: "I liked that it was a direct flight and you could pay just a little extra and sit where you wanted. Because the ticket was so cheap to start with, I was able to do this. I paid extra for an exit row and it was worth it! Plus not at all crowded, unlike most of the flights I've been on recently."
Cons: "The seats are very close together!!! They don't provide any snacks, but if you know this going in, you can be prepared."
Cons: "No free food"
Pros: "Good timing of the flight both to and from San Diego. ."
Pros: "I liked the boarding process"
Cons: "Would be nice if they had wifi."
Pros: "Everything you would expect"
Cons: "Shorter flight so only a beverage included. I don't fly much but breakfast sandwich at 10am would be better than cheese burger."
Pros: "Most things."
Cons: "No wifi."
Pros: "I was impressed with the low fare for my round trip to and from SanDiego from Washington DC."
Cons: "The service on my returning flight was horrible. I was forced to wait to use the bathroom because they closed down the bathroom in the front of the plane for 1st class only. Now normally I wouldn't be upset with that but after about an hour of waiting for the snack cart to go by ( i was in seat 5, the snack cart was probably near 20-21 in the back) I kindly asked the flight attendant if I would be able to use the front bathroom, she responded with " you're gonna have to hold it, the flight attendant in the front won't let you in that bathroom, as its ONLY for 1st class passengers. If that wasn't enough, I also had to suffer while my seat continued to be kicked for the entire flight (3hr30min) by the person behind me. I WILL NOT BE FLYING WITH THIS AIRLINE AGAIN. HORRIBLE SERVICE HORRIBLE EXPERIENCE."
Pros: "Punctual flight; pleasant staff at check-in"
Cons: "No snacks. Inconscionably tortuous leg-room situation for anyone of normal stature."
Pros: "Quick and easy boarding."
Cons: "The size of the seating area. I'm a big guy and don't have much room on the plane."
Pros: "The price was great. But there were no snacks and the plane wa really cold and the did not offer any blankets. You would have had to pay $5.00"
Pros: "Price Seat Comfort Hub Airport Staff Attitude"
Cons: "Always a layover in MSP. Charges for food and entertainment."
Pros: "The crew was very friendly and the flight from take off to landing was smooth."
Cons: "I didn't pay attention to where my seat was and ended up in the row in front of the emergency exit row and due to this my seat couldn't recline."
Pros: "Humphrey terminal in Minneapolis is a refreshing change from our other travels out of the Lindbergh terminal. Plane was clean, on time and a pleasant flight."
Cons: "The on line aspect of check in, printing of boarding passes etc was nonexistent."
Pros: "Crew was friendly and helpful"
Cons: "$20.00 checked bag fee. Other people bringing all their luggage with them on the plane."
Pros: "I sincerely appreciated being able to board as a priority because of my military service."
Cons: "Complimentary beverage but no snack, not even a cookie."
Pros: "We just loved taking Sun Country. The lines were shorter everything was very efficient and we got to and from San Diego on time. Who could ask for more?"
Pros: "Great staff - very positive and extremely helpful"
Cons: "Wifi would have been nice :) A small free snack would have been good too"
Pros: "Great experience. Can't wait to use sun country again"
Pros: "Very friendly staff, good leg room, clean"
Pros: "Smaller lines at terminal 2 in MSP On time both ways"
Cons: "Web site did not work for pre checkin No app for paperless boarding pass No technology on older planes (WiFi or screens)"
Pros: "Great flight crew. Friendly and helpful. Made for a more comfortable time to travel."
Pros: "Crew was attentive and friendly."
Cons: "Hamburger was lack luster."
Cons: "They board early!"
Pros: "When I was checking in I didn't have a seat assigned for my return flight. The check-in agent was nice to offer me the exit row seat. I like the extra legroom for the rows of seats. Delta has gotten smaller. The flight left and arrived on time. I would definitely consider flying Sun Country more often. It was also a cheaper flight than what I was finding. Great experience."
Cons: "You don't get a snack. Also, on the return flight, the stewardess was serving the 1st class passengers while people were trying to board. It was very hectic."
Pros: "The comfort of preferred seating, flight attendent was really nice"
Cons: "No free snacks"
Pros: "Easy, no hassles, good price- Mpls. Airport is a nightmare, though. In terms of changing terminals"
Cons: "Nothing really- no meal service but not an issue- rather bad cup of coffee"
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Flight attends are very friendly."
Pros: "Great flight"
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Pros: "Most people had movies and other things to entertain themselves with via rear seat displays."
Cons: "My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times."
Pros: "Comfortable flight and was able to get a couple hours of sleep in."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Friendly crews"
Cons: "Baggage claim took over an hour. Wasted so much time."
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pros: "Good service."
Cons: "No power outlets."
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "I was upgraded and dinner was delicious."
Pros: "Friendliness of crew"
Cons: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Pros: "The free movies on the screens in the back of every seat"
Cons: "Lack of leg room"
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Everything was on point"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Cons: "No pre boarding for family with kids"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pros: "We had a very pleasant staff!"
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Cons: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "Looks ghetto and no wifi"
Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Pros: "efficient, courteous staff"
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Cons: "The delay my fly canceling poor communication I miss my dates etc"
Cons: "More food options would have been great. I asked for the everything bun burger but didn’t get it brought to me."
Pros: "I liked the service of the flight attendants and the crew."
Cons: "The wifi partially worked but I was trying to download songs onto my device and the wifi didn’t let me download anything."
Pros: "Big selection of movies if you have the United app."
Cons: "Tiny overheads in the 777 so they took carry-ons from at least half the people on the flight. Out of the hamburger by the time they left Economy Plus. Narrow seats, very little seat pitch. I am not quite 5' 10" and I only have a couple inches between my legs and the seatback. Similarly cramped restrooms."
Pros: "The crew was excellent; courteous and professional."
Cons: "More room for overhead bags so checking carry-on isn’t necessary"
Pros: "Crew, seat, entertainment were okay..."
Cons: "The check in at CDG (Paris) was a disaster. There were 4 or 5 different flights checking-in at the same time so people were standing in line for hours... United did not have enough personnel to properly handle their customers. I suggest they make self check-in stations available for customers."
Pros: "Good pilots"
Cons: "Service is dismal and run down interior. Rips in seats. Lags way behind Asian or certain European airlines"
Cons: "Stop pretending I can take a carry on. I'm boarding last, and guaranteed I'm going to have to check my carry-on."
Cons: "It would have been great but they ran out of Buffalo Trace halfway through the flight - or that is the line from flight attendants"
Cons: "The seats are getting smaller and the leg space is nonexistent."
Pros: "Everyone was nice, and the flight was on time. Checked in with the app and just a carry on, so my day was hassle free."
Cons: "Can't really think of anything. It was a good flight."
Pros: "Flight crew was very nice Seats were comfortable"
Pros: "Arrived earlier than scheduled, seats were uncomfortable but that's Coach for you."
Pros: "airplane was good"
Cons: "Delayed flight caused missed connection. Auto booked on late flight next day and had to change airlines to get better times. Voucher given for hotel off airport and shuttle never arrived and had to take Uber. Hotel very low quality."
Pros: "Ditto to above"
Cons: "Ditto to above"
Pros: "Boarding went smoothly and there was overhead space for my big backpack. Attendants were nice."
Cons: "We received drinks twice but never got snacks. A bit of food during a long early morning flight like this would have been very welcome."
Pros: "Awesome Plane and flight"
Cons: "The video on both movies and tv selections froze every few minutes making it virtually impossible to watch a program. Frustrating on an 8 hour flight."
Pros: "Cost On time"
Cons: "Seats in the last row."
Pros: "Efficient boarding, early departure. Early arrival"
Cons: "Spotty internet, somewhat limited entertainment."
Pros: "A fabulous flight that threw out the modern dynamic of charging extra for everything.. a pleasant time in the air..."
Pros: "Fast boarding"
Cons: "Plane was a little drafty."
Pros: "On Time"
Cons: "Dear United crew, there are definitely a bunch of great people amongst you. Can you please tell your fellow colleagues to start treating passengers as customers ... no need to leave your good spirits at home, just bring it on the plane ... starting with a smile! And yes, in seat power was not working. PS I wonder who decided on the power outlet placement ... 1.5M flying miles on United."
Pros: "Service was terrific."
Pros: "on time, got the seat I wanted"
Cons: "steward was somewhat aggressive, but was responsive one on one. Focus on size of carry on baggage was anxiety producing."
Pros: "Plane was a lot cleaner than I’ve been accustomed to. Boarding was great."
Cons: "I want real food on 4 hour flights where there’s only 1 hour between connections. Starving from 4am pacific to 5pm eastern time is not good for my blood glucose levels. Salt and gluten laden over priced snacks are not good enough"
Cons: "Video stopped working, power plugs didn’t work"
Pros: "Arrived on time"
Cons: "Narrow seat"
Pros: "The plane ride was great really liked the connecting times"
Pros: "Great crew great plane super value"
Pros: "Didnt try entertainment. Everything else perfect but airline food always average at best."
Pros: "Flight attendants were awesome. Understanding and kind."
Cons: "Small seats"
Pros: "Half the flight booked, they let us switch to better seats!"
Pros: "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"
Pros: "the large Wide body plan"
Pros: "Had no food so don't know. Entertainment system was available, but did not use it."
Cons: "Would have been nice if I could turn it off the entertainment system."
Pros: "Food for purchase available is a good idea on long flights"
Cons: "People don't like surprises. Charging extra for seats, charging extra for luggage resulting in jammed overcrowded overhead bin space are not good ideas. United seats are smaller more cramped than your competitors making for an uncomfortable flight. Flight had no in flight entertainment or ability to charge mobile devices"
Pros: "The crew was very nice and helpful. They saw I am a large person using a crutch for my foot and upgraded me to business economy with an empty seat next to me. The plane was only about half full, so this was easy for them."
Cons: "The in-flight entertainment had an annoying habit of pausing frequently to buffer the movie. I tried to pause it purposely to gain buffer, but to no avail. Because of this, I was unable to watch the entire film. I chose the length to be well below the flight time, so the lack of closure was annoying. There are not enough chocolate choices in the snack menu."
Pros: "It was good overall"
Pros: "Very helpful wheelchair boarding -- very fendly and professional ticket counter/check-in personnel"
Cons: "Very cramped seating"
Pros: "Staff nice and seat was comfortable."
Cons: "The computers were down in SJC so everyone was waiting in line to check in and drop off luggage. It was a very long and slow process, but staff were friendly and professional even with difficult passengers. The thing that bugged me was they kept telling us not to worry and that the flight would be delayed so that we all could make it. I was the last one on the plane and I know there had to be at least 10 that didn't make it in time. I think the flight was only delayed by like 15min or so. I don't think they should tell people not to worry because the plane will wait for them, when it didn't wait for all. I get it that you want to also please those in the plane already and those waiting at destination so I'm not upset. Just giving feedback."
Pros: "Leg room & comfortable seating. Staff were nice & helpful"
Cons: "They should serve sufficient quantity of snacks in long journey"
Pros: "kind employees"
Pros: "After I boarded the plane I discovered my seat had been assigned to another passenger as well as myself! A bit unnerving but nicely solved by an upgrade to business class!"
Pros: "Good service. Friendly"
Pros: "All the new amenities on united airlines are great the new seats are much more comfortable and have better leg room"
Cons: "No security for the wifi, I work In Silicon Valley and the soft security could be an issue but then again all the airlines lack passwords."
Pros: "Boarding was organized and timely."
Cons: "One of the flight attendants was patronizing."
Pros: "All went smoothly this trip"
Cons: "The ability to standby for earlier flights with no added fee"
Pros: "The crew was awsome"
Cons: "my first flight was delayed so when I landed I had to run to the terminal to see if I can Catch my second flight I was worried my whole flight because I thought that I was going to miss the second flight and that my vacation was going to be delayed. Luckily they had not taken off and I think that they waited for us thank God and the crew"
Pros: "The seats were very comfortable. I was in the last row and was lulled to sleep by the engines."
Cons: "I had to check my second bag because they had no room for it in the bins. It turned out to be a blessing in disguise because I got to take it for no charge, and didn't have to lug it through the sirport."
Airlines flying from California to Roatan Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Roatan Island
Masks required on board, masks provided on flights from California to Roatan Island
Social distancing seating
Middle seats unavailable to book on flights from California to Roatan Island
Testing for antibodies, testing for symptoms for flights from California to Roatan Island
Waiving of change fees. Search flexible flights from California to Roatan Island