Daily cleaning, installation of cabin HEPA filters on flights from California to Sylt
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Scores according to KAYAK customer reviews
Pros: "Comfy seats in United Polaris"
Cons: "Crew didn’t ask enough for additional drinks (neither alcoholic nor water)."
Pros: "Nothing was good, Soeacial meal Asian food was pathetic no taste completely bland. Boarding was chaos, too many confusions and crew was clueless. Will never fly A380 again as there are too many passengers and airline don’t know how to handle. On arriving in DEL the baggage room 2:30 hrs to come. Totally disappointed. Lufthansa has no control whatsoever they don’t even care."
Cons: "Everything related to flight could have been better. I have flown Lufthansa multiple times in the past never had such drastic issues like this time. Completely disappointed. Should have booked Qatar instead."
Pros: "Crew was a top notch, very focused and carrying. I am loyal lufthansa fan and been flying with them with more than 20 years."
Cons: "Guys, we need to do something with these outdated business class seats, infotainment system. Omg, last century, movie selection bottom poor :( We are always playing catch up game in terms of interior. How long it took you to offer padding & decent blankets in business."
Pros: "The crew was amazing."
Cons: "There seemed to be no leg room. The seat was very uncomfortable."
Pros: "The crew was the best"
Pros: "Convenient seats in A-380"
Cons: "Drinks were good, but food was bad"
Pros: "delay of 2hours caused by disturbed person poor crew reaction no info to other passengers"
Cons: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"
Pros: "Everyone on this flight from the crew to all were awesome, exactly what you hope for when traveling internationally"
Cons: "My bags did not make it to Copenhagen...again! So disppointed and completely put out by this inconvenience"
Pros: "To not have 3 hours delay or at least be notified ahead of time"
Pros: "Good food, good drinks, good flight attendant crew"
Cons: "Seats were not very comfortable. There were also no air vents"
Pros: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Cons: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Cons: "Entertainment system on LH flight was slow to react and frustrating."
Cons: "The food was ok"
Pros: "Crew. Clean restrooms."
Cons: "Not being able to pick seating until 23 hours before the flight. A huge plane for first and business class. Economy left with uncomfortable seats, no legroom whatsoever and I am only 5’. Food was awful. Extra long walk in Frankfurt to baggage."
Pros: "Crew was very nice and professional. We arrived early"
Cons: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Pros: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Cons: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pros: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Pros: "The flight was very smooth, take off off & landing. The crew was polite. Although they kept calling me sir when I am a woman."
Cons: "There were minimal new movie choices. A lot of old movie movie options. The food was terrible! Definitely need to step their game up here. I also didn’t like that the customer behind me kept bumping my seat every time he moved or made a movie selection."
Cons: "Very Negative Experience and I will never use, and strongly discourage others from using Kayak or Lufthansa or Flyus.com unless you correct the problem!"
Pros: "I liked the seats, the space for our legs and the crew members"
Pros: "Crew was nice."
Cons: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Pros: "The hospitality crew that was at SFO gave us the location of a lounge to go to which closed at 8 pm. The time they gave the location was at 8.25 pm. She was uninformed and not very highly trained. Lounge was disgusting. Messy, crowded - seemed like a 2nd class waiting room in an Indian railway station. The boarding was very poorly managed by the same lady!"
Cons: "Lounge, crew, boarding area"
Cons: "Lufthansa lost 6 of our bags and left us with no information or compensation. I sent them emails but there is no response from customer service. Costed us $500 to buy things on emergency basis for our family and they delivered the bags after 2 days. This was very unprofessional and Lufthansa has to pay for it. Can you please help. Next time we will certainly have to avoid The airline as their gate transfer in Frankfurt is horrible with very rude security staff who has no interest helping our family to board the flight on tight connection. Instead the person decided to go on his break right when we were at the X-ray screening. How rude and unthoughtful."
Cons: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Pros: "The entertainment was good."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Cons: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Pros: "The Quietness of the trip. Enough to sleep."
Cons: "There is no possibility for me ti eat. I have a sugerless diet without any aotmeel, rice, corne and other wheat. Just almendraflour is allowed and cooked vegetables and fruit and chicken and fish. I always have huge difficulties in flying intercontinental."
Pros: "Great overall experience oafter some years of absence using other major carriers"
Cons: "All bathroom downstairs, crammed stairs long long waiting , no room to wait for your turn"
Cons: "I called the airline and paid for a specific ticket so I could have an aisle seat. They confirmed it was an aisle but Inhad 30F which is a window seat! I'll be calling Lufthansa for a refund. p"
Pros: "I have ordered the salmon fish dinne and the fish was totally overlooked, dry and tough. I could not swallow the fish and ate the tiny bread roll only. The second was breakfast wigh tasteless scrambled egg and mushroom and spinach. Both serving sizes were really small with just one side dish of fruits. I was hungry the whole 10 hours flight."
Cons: "Changed the chef or the vendors who supplied the meals."
Pros: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Cons: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."
Pros: "Got me to Nuremberg"
Pros: "clean cabin"
Cons: "AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture."
Pros: "The new plane entertainment features and the bigger toilet room space... but... seat space SUCKS... I'd rather have a more comfy seat than bigger toilet room space"
Cons: "The person behind me kept pushing my seat back.. guy next to me kept elbowing me. Seat space is way to small, need more room to move. I'm only 130 lbs. can hardly wonder how a bigger person can handle those tiny seat spaces. Also, those seats are so uncomfortable with the way they contour one's back. No support and very very uncomfortable, I had mid back tension pains the entire 12 hour flight."
Pros: "Food choices and service were excellent."
Cons: "I had bulkhead (50A) and that seat gives a little less legroom due to the wall so my feet were often resting against the wall. Plus that seat has the A/V in the armrest which is not allowed to be on during takeoff and landing, meaning I couldn't start a movie until after takeoff and I couldn't watch the flight camera during landing."
Pros: "The flight itself was fine."
Cons: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Pros: "- crew was nice - overall flight was smooth"
Cons: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Cons: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."
Pros: "Everything was ok"
Cons: "Food was very bad"
Pros: "Crew was excellent, seats comfortable enough, tons of in-flight entertainment"
Cons: "Flight was overbooked and we nearly didn't get seats - I know this happens but it's especially aggravating and stressful for big international flights, and not worth putting your customers through the worry, IMO. We shouldn't need to worry about whether or not well get on the flight (and I'm sure some folks didn't...) when we paid so much for the tickets."
Pros: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight."
Cons: "May be much more world cinemas to choose from."
Pros: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Cons: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."
Pros: "My wife and I loved the courtesy onboard, the flight crew's attention was great."
Pros: "first time in the new economy plus, was a pretty good experience-- food comfort, etc."
"Great price and on time, don’t let the bad behavior customer return, restricted them for life."
Cons: "Redundant checking of travel documents could be unified I suppose. I do understand international travel peculiarities may be hard to overcome"
Cons: "I was charge $24.00 for internet and it was too slow. No meals to purchase"
Cons: "No complaints"
Pros: "Social distancing was enforced and I was able to have a whole row to myself on both flights."
Cons: "Cleanliness on my return flight could have been better. Flight attendants weren’t coming around picking up trash as much as the first flight"
Pros: "Comfortable seat"
Cons: "There wasn’t much for social distancing. Was kind of disappointed."
Cons: "Smelled like pee for half time we were up and announcer was very annoying , she sounded like she is about to pass out , short of breath like she needs an ambulance. Statement about wearing masks was just too much... we get it - we wear masks."
Cons: "Poor customer service"
Cons: "They over sold the flight. Also they had numerous passengers on the flight that were not wearing/using a mask"
Pros: "Very organized and helpful. I felt safe."
Cons: "Different types of snack. Nothing serious to complain about."
Pros: "There were only snacks, no setback entertainment"
Cons: "Add a meal and seatback entertainment"
Pros: "The seats were fine and the plane was in good shape."
Cons: "The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers."
Cons: "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"
Pros: "great crew, easy flight"
Pros: "Short flight time"
Cons: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Pros: "Very friendly cabin crew. Sufficient food, quite tasty."
Cons: "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Pros: "economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight."
Cons: "they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight."
Cons: "Delayed for so long! 5 hrs"
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Pros: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Cons: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Pros: "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Pros: "Security Video was interesting. Seat was wide and comfortable."
Cons: "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
Pros: "Boarding was really easy"
Cons: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Pros: "The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room."
Cons: "I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better."
Pros: "Crew on board was professional."
Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"
Cons: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"
Cons: "Leg I was only offered economy. Not plus"
Pros: "It was perfect flight by all means"
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "No entertainment unless you pay, but you can't turn the tv off, so it's playing bright ads in your face all night. Awesome."
Cons: "If you want to feel like you're riding the most cramped Greyhound bus, definitely ride with united."
Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."
Pros: "Quick-ish boarding"
Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"
Cons: "We were diverted from Pittsburgh because of fog. Other flights landed shortly thereafter from other airlines which was frustrating, but a short delay did not ruin the day. We landed instead at Dulles. After sitting and waiting for hours we were finally all put back on the plane. Then we taxied out before the pilot told us they were over their hours or something along those lines and couldn't submit the paperwork necessary to take off. We went back to the gate and were told to wait some more in case there were more pilots. No more pilots came. No more flights were available. Instead we all hovered either around the gate desk or the customer service desk where we were told we couldn't be helped. We were instead forced to pile onto buses nearly 5 hours after we had landed at the wrong airport. We then spent another 6 hours on the road driving to Pittsburgh on a bus that was crowded and hot because the air conditioning kept failing. Because of some fog and a lot of incompetence, I arrived in Pittsburgh over 12 hours after I was supposed to. My trip in total lasted 20 hours from my flight in Seattle taking off. I missed an important event for the wedding that weekend, which was upsetting given the distance I had to travel and the amount of extra time I had scheduled in for myself, but the way we were treated was worse. There was no positive communication. Nobody knew anything. We were clearly an inconvenience that nobody knew what to do with so they just kept trying to push us off to the next person. It was infuriating and unacceptable I will never fly United again if I can possibly help it."
Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
Pros: "There was nothing to like about this constantly delayed flight with rude attendants at the gate. I will not be flying United again."
Cons: "Everything! Our flight started with a thirty minute delay which was mentioned after we were asked to stand and prepare to board. The flight continued to be pushed out an hour every hour with no reason as to why. Our gate changed and we were told to line up for boarding, then we had another delay. The frustrating part was being told to line up to board only to see another delay. In total, the flight was delayed over four hours, being asked to prepare to board three times and with one gate change. This was not even the worst part, our new plane did not have WiFi, which was promised when booking. Needless to say, the entertainment was bleak. The icing on this flight from hell was when we hit turbulence and two bottles of wine spilt on another passenger and all over the floor. I understand that this happens, but none of the flight attendants attempted to clean up the wine and all the passengers where forced to smell cheap red wine for the remaining eight hours of the flight. I regret to claim that I will not fly United ever again."
Airlines flying from California to Sylt have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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