Daily cleaning, installation of cabin HEPA filters on flights from California to Veracruz-Llave
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Scores according to KAYAK customer reviews
Cons: "Food, snacks, drinks, ice"
Cons: "My luggage went missing. I have been hugely inconvenience"
Cons: "Seating was horrendous. Very tight and uncomfortable. The lights were kept on the entire time as well. Rendering sleep near impossible on a red eye."
Pros: "Everything was fine"
Cons: "Provide some options since the flight was delayed"
Cons: "The cabin crew, the duration of the flight"
Pros: "Have traveled many times and when we have troubles/complications always find a solution, thank you"
Cons: "So far nothing, everything is spectacular"
Cons: "More available for information and resolve situation to passenger lost her connections"
Pros: "The Crew and the clean aircraft."
Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"
Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"
Cons: "Avianca flight from Bogota to Guayaquil was l4 hours ate in arriving and connecting fight from Guayaquil to San Cristobal, already over an hour late in leaving Guayaquil would not Waite an extra 20 minutes for us. Only 1 flight a day from Guayaquil to San Cristobal so we are faced with a an overnigh"
Cons: "Delayed and terrible service"
Pros: "No delay in takeoff"
Cons: "Check in was incredibly slow, food was substandard"
Cons: "I did not like how during reservation, you cannot put a space between the two words in the first name or last name. For example, I was forced to put "MariaAlejandra" as the first name instead of "Maria Alejandra". I had to call the airlines and go through a hassle to ensure there will be no problems boarding the plan because of this minor name difference."
Pros: "good attention from the crew"
Pros: "Flight conexión departed on time"
Cons: "Did not have any help for conecting flight despite late departure from Lima"
Pros: "Probably one of the most modern and comfortable planes I've even been on."
Cons: "Flight was delayed by an hour"
Cons: "They moved the original flight (direct flight) for a flight with stop in bogota. They did this because the flight NYC-bogota was empty. They delay the flight nyc-medellin to mive the people and fill the bogota flight. I need to arrive at 1 because i was attending a funeral and i couldnot attend the funeral"
Pros: "The entertainment."
Cons: "Absolutley everything else. 4 hour delay and lost my bag."
Pros: "The crew"
Cons: "Seat, food and the delay"
Pros: "Everything was great !!! Was only a 45 min flight. Great service and flight arrived early."
Cons: "The food."
Pros: "The planes were nice."
Cons: "I had to run in San Salvador to make the plane"
Pros: "One of the best flights I have had the pleasure to take. Thank you so much! The crew was amazing!"
Cons: "Cant complain! After taking this flight I will definitely look for more flights with your airline!"
Pros: "Avianca people always with a smile"
Pros: "The plane is amazing"
Cons: "Crew was uptight and not responsive, food was awful and there was no vegetarian option,"
Pros: "Not much"
Cons: "Plane was late. Airport is the worst ever. My seat did not tilt back and staff was rude"
Pros: "Entertainment system, pillows, blankets and earphones!!"
Cons: "Food was awful"
Cons: "Avianca cambió nuestros vuelos directos de Isa y regreso sin consultarnos por Bogotá Habiendo otras opciones mejores"
Cons: "The food is just okay but at least they don’t make you pay for it"
Pros: "Easy flight to Dulles. It's always nice to be fed too. Professional flight attendants."
Cons: "Everything was fine. No complaints."
Pros: "Vip at airport"
Pros: "Everything was great"
Cons: "I diden like the shirs is very smoll"
Pros: "excellent crew service"
Cons: "couldn't hear anything even though I was given two sets of earphones and it was a long flight"
Pros: "Nothing at all it was the worst experience ever"
Cons: "We weren't treated the way we were used to being treated with great customer service this time we felt poorly treated"
Cons: "Not enough legs room for someone who is 6.2 ft (1.88M). Boarding was so long and and disorganized The counter at the gate can not sell yu an upgrade ticket or the possibility to switch seat"
Pros: "The crew was very nice, and accomodating. They didn't mind that I practiced speaking Spanish with them, even though my Spanish is horrible."
Cons: "There is always discomfort on a long flight, but Avianca did everything they could to accommodate me, and my fellow passengers."
Cons: "Delayed almost 2:30 hrs. Finally landed in Bogota and the stayed on the plane, waiting for a gate 30 min."
Pros: "My original flight was canceled, according to them because mechanical issues with the airplane but I am not sure if that was true. They sent me on another flight thru Guatemala. I got to LA past midnite and lost my train connection to San Diego. I was offered a $150 bonus and so far I have not gotten any."
Pros: "Good customer service"
Cons: "Estábamos en las sillas de atrás y se demoraron mucho tiempo en servir el desayuno. Debieron empezar a servir el desayuno de la mitad del avión hacia atrás."
Cons: "Cabin too warm. Service too basic"
Cons: "One of my suitcases didn't make it to my final destination and was found still in Bogota a day later making my arrival home very stressful and upsetting. I had medicine and important items in my suitcase and could only retrieve them 2 days later."
Cons: "Way too much people... We're in a pandemic and the plane was Full. Unacceptable."
Pros: "The boarding was made very comfortably. The staff was nice."
Cons: "Fly was cancelled"
Pros: "Amazing crew"
Cons: "Uncomfortable seats"
Pros: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."
Pros: "Crew ok"
Cons: "Just good!"
Cons: "The Screen in front of each seat is fine but the problem is the very long and boring commercials, your content should be brief and to the point. Plus the price of the air fair can not be justifiable to torture the passengers on their dime... Your Marketing team is unprofessional and uncultivated, please hire decent people that CARE.for the customers and the future of aviation"
Pros: "Everything was according to plan, I had no bad experience"
Pros: "Same above!"
Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."
Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Cons: "Next time I will like window seat please"
Pros: "Glad it was on time. Everything was great"
Pros: "The service was great!"
Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"
Pros: "everything else was great"
Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"
Pros: "Friendly staff."
Cons: "How crowded it was and how much they charge for luggagr"
Pros: "Seat assignment"
Cons: "Airlines are skipping on quality"
Pros: "The flight was on time,and the crew was very helpful"
Pros: "Good attitude"
Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Pros: "I had no problems and everything ran smooth."
Cons: "Se abordó el vuelo después de casi 1 hora de lo programado, hubo demasiada confusión con la información y filas para el abordaje, aunque tenía mi asiento asignado desde la compra y ratificado con el registro en línea me cambiaron a otro lugar dejando mi equipaje de mano fuera de vista el cual fue maltratado, nos dieron cacahuetes y elegí jugo de naranja el cual estaba en mal estado, y lo peor de todo fue que tuvieron muchos problemas con la entrega del equipaje, muchos tuvimos que esperar otra hora y el colmo: perdieron una de mis maletas."
Pros: "Price and effort"
Cons: "Music was not working and limited selection of movies"
Cons: "LAX supervisor from Aeromexico super rude!!"
Cons: "The worst airline now a days"
Cons: "The seats"
Cons: "Delayed flight, customer service was hard to work with."
Pros: "Mix up with Aeromexico and delta. Long story."
Cons: "Confusion with Aeromexico and delta printing boarding pass."
Pros: "Everything was good."
Cons: "The fee on the first baggage ."
Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."
Cons: "Our flight was cancelled and we received no help. They kept referring us to other departments for assistance and i have wasted hours on the phone trying to get a refund for a service they did not provide."
Pros: "Departure in time"
Cons: "They let oversized Carrie on"
Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."
Pros: "Airline gave me a good seat assignment"
Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."
Pros: "food was good"
Cons: "Sold us tickets without assigned seats"
Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."
Pros: "The price for the tickets"
Cons: "No air in plane while we were delayed"
Pros: "The service.was good im flying again next time..i also love u can chat with other passangers"
Cons: "That we have to pay for our luggage"
Pros: "The expedite process and secured."
Pros: "Spacious seats"
Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"
Cons: "The paid food choices are rather odd."
Cons: "The boarding process"
Cons: "Nothing really"
Cons: "Not enough room"
Pros: "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
Cons: "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
Cons: "Cleaner lavatories"
Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Pros: "Better staff"
Cons: "Still terrible"
Cons: "Overall good thanks"
Cons: "I missed my sister graduating because of avianca"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Cons: "Staff kinda rude"
Cons: "The WiFi was out"
Pros: "Stewart eas helpful"
Cons: "Nonentertainment. Sears are narrow"
Cons: "So uncomfortable."
Pros: "SFO-SYD was great. My luggage was left behind in SYD when I landed QZN!!! Not amused!"
Cons: "Them losing my luggage!"
Cons: "CAs of UA were not kind as usual. It was UA, so I didn't expect nice service from first."
Pros: "Arrived a little early!"
Cons: "7/8 size Brazilian airplane."
Cons: "The food was so poor I never had such a tasteless food"
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Pros: "Good staff"
Cons: "Internet rate is ridiculous...15 / hr and goes up from there"
Pros: "The Boeing 787 plane was very nice. The window shading control is unique!"
Cons: "Thanks United for keeping my diet in check."
Pros: "On time , and good service"
Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."
Cons: "WiFi for $39.99, used to be $19.99 before."
Cons: "NO INTERNET!!!"
Pros: "Everything was great all around"
Pros: "The services"
Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"
Pros: "We didn't crash?"
Cons: "After much concerns and inquiries made bag did NOT make the plane! There is as no one to h love me to n white Planes for 45 minutes! No one at the counter? Wow! Finally supervisor Jill was able to track it down in Chicago where th y took it off the he plane as my carry on because they had no room l ft from the h limited space. After working very hard to get my bag of o White Plains that evening, supervisor Jill hung out an hour past her shift ended to get it on the last transport to my hotel. The transport blew herself by ft and never showed up or called the o say he wasn't coming back! I got my bag on he next morning just in tim for my event! I also was not credited my frequent flyer miles. Some glitch in the system. Overall I must rate my experience as a one star simply because the pilots got us there safely."
Cons: "On board service!!!!!"
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "Long delay in San Francisco"
Cons: "okay because it was short"
Pros: "The stewardess miss polanxo was great"
Cons: "My itinerary had to completely change."
Pros: "Movies were ok."
Cons: "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
Cons: "Seat could not recline, voucher was only a small fraction of the ticket fare that I paid. This is a business class seat."
Cons: "Over a hour late leaving San Francisco"
Cons: "Delayed departure, changed gate."
Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."
Cons: "United lost one of our baggage"
Cons: "What I already mentioned you make my travel a nightmare"
Pros: "Crew were nice"
Cons: "They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable."
Pros: "Is hard to think what did I like. Nothing"
Cons: "Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode."
Cons: "Very little leg room"
Pros: "The crew was super professional"
Cons: "No more delayed because i flight every month and volaris delay"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Pros: "Unfortunately, I don’t have anything positive to say"
Cons: "I paid extra for seats by the emergency exit. And they move me because my son is underage. Why did they take the payment if they wouldn’t let us seat where we requested?"
Cons: "Not pay to much for my luggage"
Cons: "El equipaje tardó mucho en salir"
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Cons: "Check in was super slow. Had to pay for everything"
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Cons: "Being timely"
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Pros: "El abordaje fue muy rapido"
Cons: "Que sean más puntuales"
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "The crew was fine"
Cons: "My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill."
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "vender mas cervesa"
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "The flight was pleasant and direct. Quite and a relaxed atmosphere."
Cons: "The food aelecation was poor. No complimentary drinks or snacks. At a minimum shouldn’t this be a given?"
Cons: "Never ever am fliying with volaris airlines they charge for everything for seats for food and service horrible they didnt let me carry my little ourse i had on the side like really bad experience"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "that i had a entire row for myself"
Cons: "they dont add the global entry number on your ticket like other airlines, therefore you cant get TSA pre check. The flight was delayed around 40 mins. When we got there, the bags took 30 mins to come out. There was a huge fight in the baggage claim from the flight before from NY. They wouldnt get their baggage and we were stalled."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Pros: "Great experience and service."
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."
Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"
Cons: "Water at least. Recline seating"
Pros: "Crew was very nice and the seats were just average."
Cons: "I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight."
Cons: "Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor."
Pros: "The flight was 15 min earlier great"
Cons: "The food if it’s COVID restricted food sud not be serve"
Pros: "Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada."
Cons: "Que respeten sus políticas y tengan mejor servicio al cliente"
Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"
Cons: "Our flight got delay 2 hours"
Pros: "Crew, new plane"
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Pros: "Everything was perfect but the price"
Cons: "Seat confort, space"
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Seat space"
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Pros: "Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight"
Cons: "Legroom was tight. Seats were wide enough but seat cushions were thin."
Pros: "On time"
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Cons: "Double assigned seat, crew was poor in communication and never explained or apologized."
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "The plane was newer and clean"
Cons: "It was warm on the fight, it would had been better if the air conditioning was turned on the entire duration of the flight."
Cons: "Delayed as usual"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Pros: "Very much on time nice crew and in land excellent people"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Cons: "Better staff"
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Cons: "First class is pretty limited on food. The seats could be more comfortable considering the cost."
Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "The set to uncontrollable don’t reclaiming"
Pros: "Por favor mantener Los precious gracias"
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Cons: "Paid for infant in seat not in lap and we had to hold the baby as they refused to give us a seat"
Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"
Pros: "We got to the airport and the lady that helped us add an extra bag was amazing trying her hardest to make it the cheesesteak possible. She weighed and re weighed our bags until we had the cheapest option. We ended up having to pay for 1bag upgrade (2-55lbs) that was 75$ Then the flight it’s self the flight attendants were every nice and tried to wander any questions I had. Chips were stale. Comfort of the flight was no worse than any other flight I’ve been on."
Cons: "I will not book with kiwi.com EVER again because they messed up my baggage. I originally wanted 3-55lb bags but bought 5-33lb bags when I enquirer about upgrading to 3-55lb bags they ended up miss understanding my wishes and took away 2bags and I still only had 33lbs per bag... by then it was to close to the date we were leaving so they couldn’t fix it and I was told I wasn’t going to get a refund... and that I would have to buy my baggage upgrade at the airport. I could try but it wasn’t likely."
Pros: "On time"
Pros: "According schedule"
Airlines flying from California to Veracruz-Llave have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Veracruz-Llave
Masks required on board, masks provided on flights from California to Veracruz-Llave
Social distancing seating
Middle seats unavailable to book on flights from California to Veracruz-Llave
Testing for antibodies, testing for symptoms for flights from California to Veracruz-Llave
Waiving of change fees. Search flexible flights from California to Veracruz-Llave