Daily cleaning, installation of cabin HEPA filters on flights from California to Zhangjiajie
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Scores according to KAYAK customer reviews
Pros: "Crew was very good and accodating"
Pros: "Good job"
Pros: "On time"
Cons: "A direct flight from california to chicago turned out to be a flight with a fuel stop in Denver which was then an hour and a half delayed, missing my connection! How the hell does that happen?"
Pros: "Comfy seats"
Cons: "Flight delayed and the entertainment was expensive. No charging outlet"
Pros: "- Decent complimentary snacks - In-flight entertainment"
Cons: "- Flight was 2.5 hours delayed :\"
Cons: "No leg space"
Cons: "Small plane. Pay to play movies. Dated entertainment options."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Pros: "They were on time."
Cons: "There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless."
Pros: "My flight was delayed where I would have missed my connection, customer service rebooked on another flight which got me to my final destination early. The upgrades and consistent service is handled very well."
Pros: "Super friendly staff, everything was great."
Pros: "Seats were comfortable and service was good, which is rare in United!"
Cons: "The dinner was paasable but the breakfast was horrible. Stale croissant. No butter."
Pros: "Crew was accommodating. The flight was comfortable. The plane departed on time. The gate personnel were very helpful. When I got off the plane and saw that I did not have a gate assignment, one of the crew pulled out their phone, opened an app, and based on my flight number, told me what my gate was and where to go for the tram. Thank you!"
Pros: "Nice Airplane and good experience on United Domestic flights. International is another story! It seems many of the senior flight attendants think the passengers are there to serve them vs. the reverse."
Cons: "No complaints about domestic flights. United gets good marks here."
Cons: "That my return flight was canceled with no notification after I missed my first flight. I ended up getting a new flight and was never informed that my return flight was cancelled there for when I got to the airport to return home I had to buy another $600 ticket. After buying a new ticket when I missed my first flight (my fault, I know) but I really think I should be compensated for this inconvenience and the lack of notifying me whatsoever."
Pros: "Nothing your Service was horrible"
Cons: "We were in first class first row, the crew kept talking and laughing during the entire flight (this is a 5 hours flight and we landed at 5am). Loud and banging the trolleys (why, everyone is trying to sleep!). We asked them to not speak as loud, but to no avail.... asking for a glass a water was a no no, you could clearly see they were not there to help you... The entertainment system was a vintage tiny TV which did not work well anyway (loss of image...). The seat was half broken. Not sure where the first class experience was. United please do something... Start first with your employees. Send them to Southwest for training..."
Cons: "I thought it was ridiculous you had to pay to watch tv despite there being a monitor in each seat. That was the first time I've encountered that on a flight."
Cons: "I've flown United for years and this was the most cramped plane - I'm 5'9 and I barely fit in the seat with my knees hitting the seat in front of me. Seems as though the seats have also been redone and made thinner - assuming to fit more rows in which results in more uncomfortable seats and far less room. Other than the entertainment on the flight - this was very reminiscent of a Frontier or Spirit airplane ride."
Pros: "Seamless checkin and boarding. We were early to get into Denver and things were on time."
Cons: "Things were a bit crowded and options for food were limited"
Pros: "Met newest grandson"
Cons: "Missing flight due to gate change."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "Pilot and stewards were upbeat and cheerful."
Cons: "sfo had shut down a runway so we were 3 hours late."
Cons: "Comfort , service,..terrible!"
Cons: "The flight was late, the seats have less leg room and the passengers were crabby"
Pros: "Arrived about 15 mins early. Not bad"
Cons: "Left late one hour."
Pros: "It was great"
Cons: "Nothing everything was fine"
Pros: "Did not have the entertainment app but didn't know I needed to download it before the flight."
Cons: "Crew was not prepared for boarding."
Cons: "The check-in staff was dismissive and unhelpful when I arrived past the 45 minute bag check cut-off time due to traffic. No help getting a bag check refund even though I paid for it a day early. Come to find out that the gate staff was courtesy checking everyone's bags anyway, and they took it with a smile. Those fools at the front were content to take my money and tell me to somehow mail my luggage to my destination (not possible since the flight was boarding in 35 minutes). There needs to be communication with the check in staff regarding courtesy check ins."
Pros: "Economy Plus works well"
Cons: "United new seats are uncomfortable"
Pros: "The aircraft"
Cons: "Not enough room to write my opinion !!!"
Pros: "After all these years, still love United!"
Cons: "Loved everything!"
Pros: "LOVE the plane! CLEAN!! New and BEAUTIFUL!!!!"
Cons: "Sat and listened the WHOLE trip except when drinks were being served to the private lives of the flight attendants. The didn't pick up trash so everyone had to place their ice and semi full drinks in the nets when it got bumpy for the landing. I watched the flight attendants the whole time- they got paid to converse about everything- here is proof- one flight attendant was complaining that she only had 4 days of vacation and that she never gets called to work- I think I can guess why- and that she has talked to Kaitlyn- I think that was her bosses name?? But she wasn't given more hours. I wish I had ear plugs. The African American lady was so unkind and uncaring. She scollded another African American lady for coming to the back to throw away her trash. She hurt the lady's feelings and made her mad too. The folks on the plane seemed to be too much of a deflection to their personal conversations, but they were successful at ignoring everyone. We had to be careful to not spill liquid on our carry on etc and not hit the cups and such with our knees on the way out. I usually fly Southwest and want to write a letter telling them how great their service is! I apologized to the cleaning crew as the flight attendants told us to not worry about our drinks"the cleaning crew" will get it. How unprofessional to treat others that way. Stop talking! You can get A WHOLE lot done when you aren't sharing your personal life and opinions with each other!"
Pros: "It didn't crash"
Cons: "two hours late without any reason given, and forced to check my bag on the prior flight to the final destination meaning I can't get it at gate side. Numerous flights to Cedar Rapids through United have been canceled or delayed without any explanation - I don't have faith in United anymore and will not book with them again."
Cons: "Having to board and put away carry on thinking the flight will depart soon and then finding out within 15 mins when everyone have boarded and settle that the maintenance delay requires that everyone must evacuate the plane with their carry on luggages. We waited at the gate for nearly 2 hours because the flight clerk told us not to roam far due to continuous updates... It started out as a 30 min delay and ended as a 2 hour delay with gate and plane changes. Had we known it was a 2 hr delay we would have been able to go use the restroom and go eat in between without worrying that the flight will depart."
Pros: "Flight crew was great. Easy, quick boarding."
Cons: "$25 for the first checked bag is a ripoff."
Cons: "Wifi on the first flight was great, unable to view any entertainment on the connecting flight"
Pros: "The price...for once, a weekend to SF was reasonable!"
Pros: "No problems."
Pros: "On time comfortable seat."
Cons: "Everything was fine"
Cons: "We had to land in San Antonio due to bad weather (understandable), but the customer service was appalling. They kept passengers on the plane for 3 hours and 45 minutes, which is prohibited by federa law. They failed to provide additional snacks when the passengers were on the plane for over 7.5 hours, and made it seem like it was such a nuisance when we asked for water. They were able to pass out one cookie by hour 6 but the flight attendant made it VERY clear that they had to do "so much paperwork" to get it approved. The flight attendants were rude, inconsiderate, and when asked what the game plan was after our 4 hour delay, their response was, ""not sure, not my department." If they didn't have answers, that's fine, but the manner and careless tone in which they replied was inconsiderate and insincere. When we finally landed at our half way destination in Houston, the flight attendant made a comment about how she can't get home due to all of the delays without considering that half of the passengers had the same dilemma and paid hundreds of dollars for their flights! The flight attendant had no empathy or respect and I would NEVER take this airline again. We spent the night at the airport and are still trying to find a flight to our destinatiom in New York :("
Pros: "Take off and landing was 15 mins ahead of schedule."
Cons: "Legroom on the plane was cramped."
Cons: "The snacks where gross."
Pros: "There was not enough room for my legs."
Airlines flying from California to Zhangjiajie have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Zhangjiajie
Masks required on board, masks provided on flights from California to Zhangjiajie
Social distancing seating
Middle seats unavailable to book on flights from California to Zhangjiajie
Testing for antibodies, testing for symptoms for flights from California to Zhangjiajie
Waiving of change fees. Search flexible flights from California to Zhangjiajie