The flight attendant was quick to action when I told her I was having a sugar low as I'm diabetic. She gave me extra cups of juice and snacks.
Late departure was tiring to
THE staff was attentive, communicative and friendly. They particularly were good at the difficult job of policing mask infractions. Thank them for me please
Pros: "The crew was absolutely fantastic"
Cons: "What are you sat in the plane for nearly an hour while they waited for fuel"
Pros: "The Pilot kept us safe XD"
Cons: "Pretzels!!! Instead of those cookies, bleh"
Pros: "Phone charging outlets, but this is now quite common with international flights."
Cons: "Hospitality: Flight attendant crew lacking hospitality and services to guests. It was a 2 pm flight and they all seemed either burnt or unhappy. The services was a bare minimum. Unfortunately, we have seen far better services with other international airlines."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Crew was friendly and helpful"
Cons: "We were delayed for nearly 4 hours and were stuck on the plane while being lied to telling us “we’re up next to get de-iced then we can take off” then one hour goes by and the same announcement. Will never fly Alaskan again."
Cons: "Bathrooms were not maintained during duration of flight. With airlines like Delta and JetBlue stepping up their in-flight service Alaska needs to get with the program. I think everyone and their mothers we're in boarding group C but yet no one was in A...make it more dispersed."
Pros: "Wonderful service. Thanks for everything.I thing was my best trip."
Cons: "That service in the airplane, the help over the phone. The price and everything. Thanks for everything"
Pros: "Inflight entertainment was great. The boarding process was smooth. Kevin my flight attendant was very attentive as I have hangs out even find my service dog was an able to travel with me because vaccinations. He took really good care of me and the pilot did a great job landing the plane."
Cons: "Didn’t have a lot to complain about they were great."
Pros: "Great plane and amazing staff"
Pros: "On time departing and landing."
Pros: "MY COMMMENTS WOULD BE THE SAME AS THE FIRST FLT. I DON’T REMEMBER ANY ENTERTAINMENT."
Pros: "Flight attendants sense of humor"
Pros: "So I had to purchase a first class last minute flight for double the price. Just thought you’d want to know."
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Ditto above"
Cons: "Ditto abovr"
Pros: "Flying with Alaska Airlines was great. The flight was on time and the staff were super professional and courteous. One of the passengers was sick and the flight attendants handle the situation very well. I definitely recommend flying with Alaska Airlines."
Pros: "Great staff - fun and casual . - price was great"
Cons: "The premium seats that I paid to upgrade to were too narrow and the arm rests didn’t move"
Pros: "My son did the flying. He said that he had a very good flight here. The plane took off on time, too. That is all that I know."
Pros: "Felisha was Great service on the airplane. LOVED Her!!!!"
Cons: "People at the airport service rep checking you in not happy with slow and rude"
Pros: "Alaska airline made it possible for us to get home, after an error with return flight back"
Pros: "Everything went smoothly, and the crew was very friendly and helpful."
Pros: "Fast boarding, friendly service. No complaints"
Pros: "The sterwardess was nice and energetic."
Cons: "There was a freezing cold draft at my feet and the cheese it crackers served were terrible."
Pros: "Ontime. Easy check in."
Cons: "First place was older and didn't have plug in for phones etc."
Pros: "Smooth flight, free wine"
Pros: "On time and clean"
Cons: "More room"
Pros: "The snacks and leg room in premium. The flight wasn't busy so it was nice. My bag got delayed so they rushed it to me that night and gave me credit towards future flights. Very nice."
Cons: "No personal TVs in head rests"
Pros: "Everything went smoothly. No trouble whatsoever."
Cons: "Nothing to complain about."
Pros: "This prop-jet seemed cramped and worn. Especially in comparison to the 737 in the first leg of my journey. No problems with the crew or procedures. Everything went smoothly (except for bumpy skies coming into Kalispell!) and overall the trip was fine."
Pros: "We landed safely and I could get off the plane."
Cons: "The wait, the stench in the plane was horrific. The seats are tiny. Uncomfortably small. The attendants were rude and disrespectful with their condescending attitudes."
Cons: "Late departures both directions made for late arrivals, not too appreciated."
Pros: "Staff and crew were very friendly and accommodating. Flight was good and on time."
Cons: "I had arrived from Ft. McMurray more than 3 hours before my connection, but was was paged for a search just 30 minutes before my flight boarded. Delays in security meeting me almost made me miss my flight. I didn't understand why they waited so long to do the search. It should have been done when I first got there."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Pros: "Comfortable aircraft. Makes sense to board back of plane first"
Cons: "I was offered water, wine or orange juice but told there wasn't time to offer full beverage options because the flight wasn't long enough. Though the cart was fully stocked. How could it take more time to pour ginger ale than water? Made no sense."
Pros: "On time"
Pros: "We took off right on time, the flight got to the destination on time. The crew went around 3 times on a 6 hr flight to offer drinks."
Cons: "The seats didn't recline, nor did it say this when I signed up for the seats. I am approximately 215 lbs and 6' 0" tall and was seated next to an older, larger man who kept taking up my space."
Pros: "The attindent kept people seated till we stopped"
Cons: "The seats wouldn't recline."
Cons: "Since it was all short hops there was no food involved. Other then food, or lack of, lol, it was all very pleasant."
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""
Left Early Arrived Early Great Staff. No complaints.
Flight attendant very attentive and great service
CX crew is just the best of best. (i know no one working there or any other airlines)
The CRJ900 is a small plane. For larger passengers, it is only tolerable, even in 1st class. Perhaps avoid 1st row
I made it home 5 hours later than planned.
Pros: "We had the whole plane to ourselves. I got my seat changed to closer up front."
Cons: "Our original aircraft in working order. I would not have missed my flight home. No complimentary vouchers for food."
Pros: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
Cons: "Nothing could be changed."
Pros: "El tiempo de llegada, aterrizamos 40 min antes de lo esperado"
Cons: "Deben poner a los pasajeros que son impertinentes juntos"
Pros: "Roomy, comfy seats. Thanks for the snack and bottle water provided during covid"
Cons: "Nothing really"
Cons: "My charger port wasn't working for my phone, and the movie in wanted to watch wasn't working either."
Pros: "They seated my husband and I together. The flight was smooth."
Cons: "I’m always in Group 9"
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "Could have been better without mechanical issues, delay."
Pros: "The crew made the best situation"
Cons: "Not loose my luggage Not change my seat from first class to coach"
Cons: "Flight was canceled"
Cons: "Will Never fly amercan air line"
Cons: "Having a crew ready"
Cons: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."
Cons: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
Pros: "Super-friendly, easy-to-understand crew"
Cons: "Too short of a flight for WiFi or snacks"
Pros: "Service and boarding was smooth and friendly."
Pros: "Entire flight crew was friendly and helpful!"
Pros: "How the pilot flew faster from New Bern to Charlotte because we were 3 hours behind schedule, so I appreciate his effort."
Cons: "Right from the start, customer service was not compassionate in helping out. I was forced to leave my huge luggage behind in order to make it to the next available flight. In addition, American Airlines continued delaying their flight departure times like it was no big deal.. It was stressful for many passengers. This other woman and I had a second plane to get onto, and were worried that we wouldn’t be able to get to the next plane ride because the first plane ride was pushed back like around 10 times or so. This is my first experience with American Airlines, and absolutely do not have a good impression whatsoever. I do not support this airline because it is clear that they do not value their customer’s satisfaction, wellbeing, or schedules."
Cons: "fly was delayed and we missed the conection"
Pros: "got a new plane fairly quickly"
Cons: "mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight"
Pros: "In flight service was good and the meal was tasty and complete. Fun entertainment."
Cons: "Rude check in staff that priortized customers that arrived too late to the airport which made us late for our flight. A customed shouldn't have to stand in line an for 90 minutes just to drop off checked bags after checking in online. Every customer should start at the back of the line. All of Ecuadorians in the Guayaquil airport for Avianca should be replaced."
Cons: "Our flight was delayed and I missed my connecting flight, causing me to be much further delayed coming home. Spent all today miserably tired at work. I also sat in front of a very obnoxious man who was very loud and no body was telling him anything about video chatting on his speaker phone during take off."
Cons: "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"
Cons: "The crew looked very bored."
Pros: "Check in staff were very good.Lots of entertainment choices. Very comfortable seating,was worth the extra price."
Cons: "I went to check in with Iberia airlines as the flight information said. Desk was closed. Went to American airlines as suggested by airport staff, which was correct. Completely different terminal,we were lucky we had 3 hours between connections, the whole process took over an hour. Very confusing. The plane was American Airlines, Iberia was not mentioned anywhere else,very confusing. Dinner was served within an hour of taking off at 11pm, which we didnt have, but then nothing until an hour before landing and very hurried. Staff had been very busy chatting in the galley. No snacks available. Had a group of rowdy and rude passengers near us, not alcohol related. I think staff shoud have had a word with them, it looked like they didnt want to know, another passenger finaly did after 5 patient hours. Arrived in London, our bags did not. Staff were good. They found the error straight away. They delivered them to our home the next day which was a very good service."
Pros: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Cons: "Middle seats!"
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Cons: "Seats are getting more and more uncomfortable"
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "Comfortable seats. Recovered lost time en route."
Cons: "Delayed due to maintenance issue. Little in flight purchase options for food."
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Pros: "Everything about the crew and the in-flight amenities was comfortable and well-planned. The flight attendants were friendly and responsive and the plane was clean and comfortable. I felt that there was enough legroom even in economy."
Cons: "The entertainment system lost power in my section about 30 minutes into a ten hour flight, and while some of that time was spent sleeping I wasn't even able to turn on the reading light. I know the flight attendants tried several times to restart the system and I appreciate that, but there were several dark lonely hours spent waiting for dawn."
Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Pros: "Staff try ed not much they could do"
Cons: "Eventually arrived i. Raliegh after a full day or arranging and crazy stress. Not sure I'll fly American again."
Pros: "ON TIME!!!!! Nice folks, smooth and safe."
Cons: "Got through the extensive security lines to USA one hour before scheduled departure and looked at the screen which said 'final boarding' which was not true and made us panic a bit, running for the gate. It did board and leave on time but not an hour early. This flight was night and day different than our ORD to Dublin flight of 5.12.17 which was 5 hours delayed and do stressful."
Pros: "All the staff were super friendly and warm. The customer service was top notch - beyond beyond amazing. The seats were comfortable. And the cups for our complimentary beverage weren't kids sized! I received a normal cup! The whole experience was a breath of fresh air."
Cons: "There was only one *tiny* negative... baggage. It would have exceeded my expectations if baggage was included instead of an additional fee. But this is wouldn't deter me from flying with American Airlines."
Pros: "Flight operated safely and on time. American is trying to be better."
Cons: "Never enough overhead storage space when flight attendants bring three carryons and passengers can only bring two. The Group Zone boarding process is an improvement. Captain not very informative about the plane's route of flight and some of the major cities the that we flew over."
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Pros: "Smooth flight but we got delayed because captain wasn't there"
Cons: "United is the worst. I had to check my carry on both ways for $30 even though my tickets wasn't affordable at all. They have ridicoulous seating."
Cons: "Gate not ready on arrival."
Cons: "Not enough leg room."
Pros: "Crew was great!! Pilot had sense of humor and kept us informed."
Cons: "Was a great flight! No improvements needed."
Cons: "Working on flight schedule to be more precise! Delayed!"
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Cons: "4 different flight delays in chicago"
Pros: "Nice crew."
Cons: "Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed."
Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Pros: "Friendly gate agents & flight crew. Free entertainment through the United app."
Cons: "Cannot gauge if carry-on would fit into overhead No entertainment"
Cons: "The plane was very small and crammed"
Pros: "comfortable and on time"
Pros: "Fantastic service. Much obliged for everything"
Pros: "Plane was very comfortable"
Cons: "Long line wait in corridor"
Cons: "Horribly rude. She even cursed at another passenger."
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "Good flight"
Cons: "2 Delays"
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Cons: "Flight was delayed Before we boarded but then once we boarded we Sat for another hour."
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Cons: "We sat on the runway for 45 minutes waiting for paper work. We should not have boarded the plane until they are ready"
Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Cons: "They delayed my flight, so now I get back home really late. Thanks, United."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."
Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Seats are so narrow and uncomfortable. And we never pushed pack on time for all my flights"
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "Plane was on time"
Cons: "No food"
Cons: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."
Pros: "Fantastic minus the fact this flight was canceled without any notification."
Cons: "I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money."
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "Plenty of leg room in first class."
Cons: "Paid for upgrade to first class for smoother flight with more leg room. Flight attendant whose job is to server first class customers avoided me entire flight looking the other way whenever she was passing, making it impossible to ask for anything. I ended up asking different flight attendant for glass of water."
Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
Pros: "I was in a wheel chair and the crew in the airport made my transitiins within the airport very easy."
Cons: "Purchased food was of mediocre quality and too expensive"
Pros: "Overall, the flight was OK. I would not write home and brag to my friends about it ..."
Cons: "There is good business between Toronto and Halifax; why must you use the smallest aircraft you can find? Use a larger aircraft and fly it fewer times per day."
Pros: "A very typical flight."
Cons: "No complaints."