Wish plane type had more restrooms… Care and consideration from stewards and stewardesses was so great
Pros: "The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !"
Pros: "GREAT FOOD"
Cons: "NEED TO ORGANIZE BOARDING - IT WAS A NEAR RIOT IN MANILA"
Pros: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Cons: "The airline's on time record has got to improve. Period."
Pros: "Very nice crew."
Cons: "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
Cons: "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
Pros: "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
Cons: "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
Cons: "The plane was delayed about two hours by some excuse which was a connecting aircraft problem. Due to their incompetency I and my pickup person had to be strained at the airport about four hours. It was terrible. Hope it won't get this kind of delay when I go back to ICN. If that happens, I'll miss a flight back home to U S."
Pros: "The fruit was good unfortunately the fruit was about all I could eat because my booking didn’t show there would be food and I couldn’t request a special meal"
Cons: "Late landing, and it was a mess boarding the plane. Also, I could hardly understand the flight attendants, they need to speak English better."
Pros: "I love how they give importance to parents traveling with little kids."
Cons: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
Pros: "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
Cons: "I miss the free giveaways or little travel gifts that they used to give."
Pros: "The crew on Cathay Pacific is always first class."
Cons: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."
Pros: "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
Cons: "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."
Pros: "My cabin bag got lost and theres no way to track it. Complete outrageous."
Cons: "Everything. Worst experience of my life"
Pros: "On this trip being able to sleep huge a huge benefit"
Cons: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."
Cons: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Cons: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
Pros: "The new airplanes have usb plugs and had more pockets on the seat in front of you to place small personal items such as glasses, etc. Appreciated the crew’s offer for assistance when my lap toddler had a tantrum mid flight."
Cons: "Inconsistent with what was offered for the children. One flight provided food , juice and toiletries for my infant. The long haul flight didn’t give anything at all. I just had my lap toddler and my toddler share food since my toddler couldn’t finish all the food provided."
Cons: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Cons: "Flight was delayed but no reason was given or announced."
Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Pros: "The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US."
Cons: "Seating can always be made more comfortable."
Cons: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Cons: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Cons: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Pros: "seats were full configurable, tray table very logical and space all felt useable."
Cons: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Pros: "The staff was friendly for a very late and very long flight"
Cons: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Pros: "Lots of selections on entertainment during flight, good movies and music."
Cons: "None"
As posred earlier the crew was very accommodating & professional. Thank You Allen
All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.
No priority counter check in for families with young children.
The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."
Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Pros: "Nothing"
Cons: "low price air ticket doesn't mean low quality service!"
Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."