Boarding process was disjointed and weird. Understaffed desk at gate and resulting overwhelm precluded any boarding announcements! Flight itself was fine, with good crew and adequate service. On time with no major delays.
Cons: "Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good."
Pros: "The crew at Missoula airport was amazing, and most friendly"
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "I liked having the entertainment system on the Minneapolis to Atlanta flight. I was able to watch the football game which made the time go by more quickly. The crew was excellent and provided good service even though I did not have any food or drinks."
Cons: "I am always dismayed by how long it takes to get passengers on the plane. Once on the plane, it also takes too much time to get passengers seated. Passengers continue to bring luggage which takes up too much space in the overhead bins and have more items than permitted. I do not bring luggage on board because it is too hard to find space and it holds up the boarding process."
Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Pros: "Boarded as soon as I arrived at the gate. Left and arrived on time. Happy, pleasant staff. Everything as expected or better."
Cons: "Nothing, really."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Cons: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Cons: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "Was ultimately seated in Comfort+ even though I had an Economy ticket."
Cons: "Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Cons: "Plane delayed 4 times for a total of 4 hours"
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Quick, efficient, affordable!"
Pros: "We were early, I had free Wifi, I love Delta!"
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Friendly, efficient"
Cons: "It’s was the best flight in my life"
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Pros: "Service and staff"
Pros: "I'm very satisfied."
Cons: "No comemt"
Pros: "Rebooked earlier flight home to Atlanta with no issues! Customer service was awesome."
Pros: "I liked that we finally arrived."
Cons: "I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction."
Cons: "VERY bumpy ride- scary"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Pros: "Good heads up to turbulence."
Cons: "It was late arriving to greensboro"
Pros: "On time great staff"
Cons: "Little cold"
The planes are CRAMPED for sure.. you know this. Seems like you're nickeling and diming us to make money... pay to board first? Pay to upgrade, Pay for luggage... this is getting ridiculous. No wonder why people fly Southwest...
Amazing attentive and friendly flight attendants
At least a snack or a drink
Noisy squeaky airplane. But smooth flight and arrived early.
Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!
Cons: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"
Cons: "Social distancing"
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Pros: "Mostly pleasant flight crew"
Cons: "Better gate agent and mechanics"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "The crew"
Cons: "Less turbulence haha"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Pros: "Missed the flight due to delays so I am stuck in MIA until tomorrow evening"
Cons: "Have flights be on time"
Pros: "I got there"
Cons: "Being on time for once"
Pros: "Everyone was helpful and fried. They did a real good job of moving people thru security fast. They processed like 150 people in line in about 10 minutes."
Cons: "We were delayed out of Chicago almost an hour because they had to scrape ice off the wings. I really stressed over possibly missing my layover. I ended up having to race to the it terminal in 10 minutes. I checked my bag because they said they were running out overhead space and then they went and put my bag on a LATER FLIGHT so I still don’t have my bag"
Pros: "Nothing special. Crew was fine."
Cons: "Just a couple of cookie/crackers to eat. No entertainment."
Pros: "Smooth pleasant flight, on time departure and arrival"
Cons: "No food. 5 1/2 hours flight and we were offered one biscotti pkg. paid extra to sit in an exit row and never offered any food even to buy. Unpleasant attitude from flight attendants."
Pros: "We arrived in Charlotte early and I had enough time to grab a quick meal and hit the road."
Cons: "None. Americans Airlines has the best airline service."
Pros: "American did the right thing and turned around our flight when a passenger became ill. Despite leaving very late, the pilot was able to make up time to Philadelphia so we were able to make our connection."
Cons: "Recovery of this unplanned event was poor at best. Had to leave for the airport at 6 am only to then wait for 6 hours before we could board. to make matters worse, American then scheduled wake up time for all of the passengers for 4:40 am. I don't take that long to get ready. They did not do a very good job communicating to us on how they were going to recover from this unplanned event."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Cons: "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."
Cons: "After boarding the plane, it lost power. We sat at the gate with no air conditioning for almost an hour. While they tried to jump start the plane. After deboarding due to the heat (Dallas temps around 105 F), instead of telling us the next available plane to put us on was going to be 5 hours later, they delayed the flight 15-30 minutes at a time. This was a flight from Dallas to Austin and I could have rented a car and driven in a shorter amount of time."
Pros: "Lovely Flight. Crew was excellent . Clean plane"
Pros: "I like the fact that you could watch movies to make the time go by more quickly"
Cons: "Seats were very uncomfortable. The isles are narrow and every time the gentleman across the isle got up to stretch his backside was in my face. The crew would come down the isle with the cart and about take my arm off."
Cons: "6hr flight with NO entertainment? Not acceptable."
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "....on time ..."
Cons: ".... all good..."
Cons: "Getting to the airport early and waiting an additional ten minutes on the tarmac."
Cons: "No food or entertainment offered at all - for a 5-1/2 hour flight. Seats uncomfortable. I don't like how it feels like you're nickle and diming us - charging for every little thing, including what seat you sit in."
Pros: "Great crew and plane"
Pros: "Boarding was on time and we departed on time and arrived on schedule-fllight was very comfortable"
Cons: "Snacks were ok but main meal could have been better- suggest u go back to box meal such as a sandwich and piece of fruit."
Cons: "The seats were so close together! I was between two men, and one was spitting tabaco into a cup. It was terrible."
Pros: "Everything lined up perfectly"
Cons: "Food is garbage.."
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Pros: "Everything was great to me"
Cons: "The flight was packed"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Pros: "Surprising seat comfort in economy."
Cons: "The flight left almost 6 hours late, and the delay was not directly due to weather. Another flight from and to the same airports left as scheduled 3 hours before this one finally left."
Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."
Pros: "a fast paced cabin crew! superb!"
Cons: "economy seats had my knees jammed into the seat back ahead. Couldn't sleep a wink."
Pro- The flight was on time Con- seats were uncomfortable, person sitting next to me took up 1/4 of my seat. If the arm rest was more substantial it would divide the seats more equally. At Rockford Airport baggage took too long to come in
Seems like the seats and comfort gets smaller.
Pros: "Amazing flight crew."
Cons: "NA, all was well."
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Cons: "They charged $3 for water, nothing complementary."
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Pros: "I liked the price and that it was a direct flight"
Cons: "Everyone was moved around a lot to try to social distance so I was closer to more people than I would have been on a regular flight."
Cons: "Bag fees are a little high"
Pros: "Crew, check in and access"
Cons: "Seats are getting a bit tiny and the trays are small. Comfort and baggage prices are starting to drive the price out of competitiveness."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Pros: "Nonstop flight. Wish it was available year round!"
Cons: "Our boarding and flight was delayed, but we were given no explanation."
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Pros: "On time flight... good stew's, all around pleasant experience."
Cons: "the seats are hard and very narrow."
Cons: "Be on time, 3 hour delay."
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Cons: "PIE airport does not have a lane for TSA pre-check so be prepared to wait in the long security lines with everyone else."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "Great airport for getting to Florida. Good prices"
Cons: "The flight was delayed by hours, with no explanation given. It was coming from Florida, with no bad weather in between. It caused us to arrive at 1 am."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Pros: "Front seat leg room"
Cons: "No WIFI."
Pros: "Flight crew was friendly and smooth flight."
Cons: "Plane was noticeably old and dirty"
Cons: "Left/ arived 30" late"
Pros: "The view through a milkey-filmed window."
Cons: "Airplane would have been nicer and lighter if the 4 attendants would have cleaned it."
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Pros: "I never have any issues. Everything is always great."
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Pros: "Good for Domestic travels"
Cons: "Our flight was delayed dor 10 hours."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Cons: "Even snacks and water are only available for a fee. Seats do not have much padding and are not comfortable."
Pros: "Easy boarding, smooth flight, quick cart service, fast flying"
Cons: "Seats are so small I was window seat with two men who were jammed up so uncomfortably in their seats I felt bad. I was cramped cause they had no choice but to spill over in my seat. I understand safety is important but unless the plane is in middle of taking off or landing, or horrible turbulence anyone should be able to use the bathroom. We had landed and were just sitting and waiting on a gate to open. My fellow travler happened to be on her period n was told No she could not use the bathroom. After the 3rd time of her being sent back I got up with her and a tampon in hand n told the staff they had no choice she was using that bathroom. Of course they had to phone the captain and ask for permission which he ok it, but seriously , what are we supposed to do just sit in our blood. That was not cool."
Pros: "Evertything was on schedule ."
Pros: "The price."
Cons: "Having then bill me for each little thing."
Pros: "I was prepared for the worst and was pleasantly surprised on all counts. On-line booking easy, check in a breeze, boarding on time, reasonably comfortable flight, baggage no problem."
Cons: "Seats a bit flimsy."
Cons: "Paying for my carry on bag."
Cons: "The flight was late and we were not given updates until the time we should have been taking off."
This flight never happened. We were not even in the airport because the connection was delayed hours past when this one was supposed to leave. Everyone knew it would be. But United didn’t say anything until they canceled it at it’s departure time.
Cabin service in Business Class was super. They announced that alcohol was being served for purchase in Economy Class so some Covid-19 rules are being relaxed. Gate boarding was a bit unusual, i.e., Group 3 & 4 boarded before Group 1, but the Gate Agent was very good about keeping us informed of the changes. Overall, a great flight.
Over 6 hours late. Rude flight attendant got into an argument with me about whether my mask was allowed to be worn. My mask is allowed by Federal law.
Pros: "Dreamliner comfort."
Cons: "Better food and drink options."
Pros: "Everything went smoothly.. a little delayed but that's ok..."
Cons: "These days, to get these kinds of "First class" doesn't seem so first class for the price. Lower the price or up your first class game..."
Cons: "Very turbulent day."
Pros: "Everything was very nice."
Pros: "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
Pros: "Friendly staff"
Cons: "Delay, delay, delay, missed connection"
Pros: "The flight arrived safely and arrived on time."
Cons: "My one time United club passes were not honored. Everything is an upcharge. Newark airport is awful going terminal to terminal by bus."
Pros: "Flight attendant"
Cons: "No door operations"
Pros: "The team did their best to get everyone boarded quickly and make up time for the delayed flight. Even the captain was doing what he could within safety limits."
Cons: "The TV would not change channels or turn off. It was very distracting on my night time flight. And maybe it's just when you're trying to sleep, but there just seemed to be less personal space than I remember on other recent flights."
Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "No one sitting next to me."
Cons: "I need more room."
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Cons: "They should board the plane from the back to front, it just makes sense to do it this way, less people out if place and it would board faster"
Pros: "Flight attendants were great. They brought the food and drink cats down the aisle at least 5 times each during the flight."
Cons: "In flight entertainment system worked great for the first hour or so and then would spool for several minutes for every minute of movie that it would play. Flight attendants could not so anything to fix it."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Cons: "Everything ABOUT THIS AIRLINE SUCKS.. the staff was the worst... no one knew the correct information and I suffered from that... my flight was delayed and a crew member decided that she wanted me to miss my flight... I had the worst experience with this airline... it was my first time traveling with u guys and it was so terrible that I would never travel again with u guys.... I flew first class going to my destination but coming back was the WORST"
Pros: "Boarding was fast. Crew was nice. Comfort was as comfortable as common commercial airplanes can be."
Cons: "That meals were not included and a glass of wine was like $17"
Cons: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."
Pros: "Seating done in orderly fashion. Person serving food was nice. Updates on delay due to fog were helpful and reassuring."
Cons: "Took a long time to get luggage. Also I asked a United person working in baggage claim that if and when my luggage arrived she would help me get my bag off. I had a low back problem. She said yes. Then when my bag came I asked her to help. She didn't hear me. She was busy talking to a coworker. So I had to do it, which made my back worse."
Pros: "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
Cons: "Will be disappointed if you don't try to help."
Pros: "Flight was wonderful!"
Pros: "Enjoyed the free movies"
Pros: "I didn't like much. The employees were great and that's about it!"
Cons: "I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again."
Pros: "I need some substance $400 for a flight And you offered me No water or snack"
Pros: "We were delayed coming into Denver for connecting flight into KC, but they held the connecting flight for those of us getting in a bit late. I appreciated that."
Pros: "Polite flight attendants"
Cons: "Had to wait 40 minutes for a gate"
Pros: "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
Pros: "All flights on time. Always I used the same apps for my tickets!!"
Pros: "Free movies and wifi"
Cons: "On time arrived early"
Cons: "A baggage cart rammed the plane, which damaged something which could not be repaired there at the gate. New, delayed, flight had smaller capacity than the original flight, and I was bumped off the flight. Did not get to my destination until 24 hours later."
Cons: "Being packed into the seats like sardines, not nearly enough leg room and even when reclined the chair sits too up right. When the seat in front of me leans back, I can't even lay my head down on the tray table because the space is too small for me to bend forward. So I'm forced to sit up right on two long flights, the first didn't even have in-flight entertainment. I can't imagine someone bigger than me (5'4" 150 lbs) being able to even reach the floor if something was dropped."
Pros: "My flight was on time both going and coming on my departure. Our arrival was early on both flights. That was wonderful! I liked the comfortable seats and the extra leg room on the plane. Both flights had good crews. I was extremely pleased with United on this trip."
Pros: "Many movies to choose from that are relevant."
Cons: "Crew members moved very slow when getting drinks."
Pros: "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
Cons: "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
Pros: "The flight crew was nice and there was no problem with the actual flight. The issue was with the United employees at the check in area."
Cons: "The employees at IAD were grumpy and put off by helping us passengers. The kiosk lines were full so after having waited for a while I went to the actual counter since there we no people in line and the agent chased em back to the kiosk. I felt that that was a very poor reflect of customer service. I expect more from United."
Cons: "Plane was small with very loud engine"
Cons: "This flight didn't happen."
Cons: "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Pros: "Your staff."
Cons: "The delays."
Pros: "united customer service quickly booked new flight for second leg as I was not going to make it in time"
Cons: "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."
Cons: "The plane never cooled to below 80 degrees"
Pros: "The flight to OHare was fine. No problems whatever. There was no entertainment. The juice was ok."
Cons: "The snack I could not eat for dietary restrictions."
Pros: "Quick and smooth flight and we arrived early!"
Price for snacks and drinks was ridiculous but should have understood that for the price of the flight.
Pros: "Price. Flight was on time for boarding and arrived ahead of time to the destination."
Cons: "More cushion in the seats."
Cons: "I find it very frustrating that I get this great deal and get charged for EVERYTHING. Bags...drinks...snacks. I mean not even a cookie or pretzels? In the end I’m paying for a budget flight where I would have been treated like a valued customer."
Cons: "This flight was delayed for more than three hours and for my inconvenience a $50 voucher !!!"
Pros: "The flight, crew, etc. were great."
Cons: "I would have liked to get coffee or soda for no charge."
Pros: "Nice crew"
Cons: "Delayed, uncomfortable seats"
Pros: "Attendants were nice"
Cons: "Seats are hard, late plane, over an hour late"
Cons: "1 hour Late departure and It took 45 minutes to get our bags once we arrived in Austin. :("
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Cons: "My flight was diverted due to mechanical issues, we had to be bussed to my connecting city causing me to miss my connection. No offer of vouchers or food coupons. No more flights to my final destination, had to book thru another airline. This is absolutely unacceptable!"
Pros: "Was nice that they waited for a couple passengers instead of closing the door on the dot. The stewardess were friendly and helpful."
Cons: "I would have really liked WiFi and some healthy food options. They were out of the beef jerky and everything else was even more unhealthy. The flight was full and felt pretty tight and crowded."
Pros: "The seats had slightly more leg room than usual but their seats don't recline so that sort of undermines the positive."
Cons: "They charge for bags checked, they charge for carry ons larger than a backpack, they charge for coffee, they charge for soda, and I half expected their to be a bathroom fee. The crew was competent but they work for a greedy company that doesn't value customer service. One lady was late for her flight and they told her to call an 800 number. It's called frontier because you are on your own in the wilderness of this airline. Whatever discounts on airfare you get, they make up with charges and fees. So bad!"
Pros: "I love frontiers onn-stop flights. You get on and get off without any fuss."
Cons: "There are no real amenities. It's just the flight. That's not bad when you are only going 3 hours, but do t expect to be caters to."
Cons: "Paying for water"
Pros: "on-time flight, easy boarding, friendly staff, flight duration announcement (I like to know how long the flight time will be wheels up to wheels down)."
Cons: "the seats didn't recline and were uncomfortable. I also didn't like paying $80 round-trip for a small carry-on"
Pros: "The staff was so kind and made the trip fun, very fast flight but so enjoyable. I honestly will not fly another airline if frontier is available. And best of all it was inexpensive... other flights were pushing 500$ and I got this ticket for 200$ overall great experience!!"
Cons: "Only thing was I couldn't buy a drink with cash which is all I had on me but I think that's every airline so nothing frontier specific :)"
Cons: "Prices change quickly"
Pros: "We were boarded quickly, ahead of schedule and were able to reach destination almost a half hour ahead of time. Nice crew, plane clean"
Cons: "This is not just Frontier - it is a BIGGER passengers trying to sit in constantly shrinking seat widths and leg room. I sat next to a very nice BIG person that was in my seat with me....had to keep the armrest up to allow them to fit. I know your bottom line is profit - so shrinking the passenger seat/room when the population as a whole is expanding makes flying overall a not good experience. I am waiting for you all to officially charge us for Cain air seperately."
Pros: "On time"
Cons: "Seats are not comfortable"
Pros: "The initial price was great. The direct flight was fantastic. No wasted airport time."
Cons: "I paid an extra $16 because I thought I had to pay for my seat. It was an emergency aisle so I got more leg room, but my seat didn't recline at all. It was impossible for me to sleep during my 3 1/2 hour flight to Las Vegss. Each bag you brought must be paid for whether it was checked or carry on. My original ticket price was $241. With the $60 bag fee and $16 additional seat fee ( I did not reserve one on the way home, so there was no additional charge for that direction). My total was $317. I would have preferred a larger airline with reclining chairs and free movies."
Pros: "I the new seats are soooo miserable and that poor excuse for a tray!"
Pros: "Seat was not uncomfortable"
Cons: "Mechanical problem and delay and no option to bring another plane or crew in or have us fly another airline to destination. Flight delayed in stages till 19 hours later it did leave."
Cons: "The flight was 7.5 hours delayed with little information on why. I was not aware that I would have to pay to select my seat as well as paying for carry on. These last minute fees were high and completed defeated the purpose of flying on a cheap airline. The crew was fine. This was the worst airline I have ever flown, never again."
Pros: "Straight flight to destination"
Cons: "Seats too small, very uncomfortable, very crowded and over all an unpleasant flight. I would hesitate to use Frontier again, after numerous additional charges, it is no bargain."
Pros: "Terrible. The charge extra for everything: $40 for a carryon bag, $11 to reserve a seat, $3.99 for a soda."
Cons: "Charged more for carry on than checked no entertainment"
Pros: "It was on time."
Cons: "The baggage fee was too high."
Pros: "Kansas City airport is a unique airport. but overall it was very easy. Just need more seating once you get through security"
Cons: "Concourse changes last minute and not communicated..."
Pros: "The crew was fantastic! The seats were comfortable for how minimalistic they were. The flight was delayed due to all earlier flights being delayed from weather, but the crew made up for that disappointment."
Cons: "If I didn't bring a jacket to put behind my neck, my head and neck would have been very uncomfortable. We sat in the plane for almost an hour before it departed (partially due to weather and partially due waiting for water to arrive to be pumped on)."
Pros: "The crew was nice, and the plane was clean."
Cons: "I purchased my ticket at a good price but if you didn't watch all of the catchy add-ons you were paying a much higher price. That is why you must always read the fine print. It was almost impossible to check in online as I had to keep starting over not sure why."
Cons: "The luggage took forever to come out and caused me to miss a bus"
Pros: "The flight crew was alright."
Cons: "Did not like that everytime I fly the flight is delayed, usually by a lot."
Cons: "Two hour delays on both flights"
Pros: "We arrived safely."
Cons: "Over 6 hours of delays - about 45 minutes in the plane waiting for a gate, the rest waiting for the flight to arrive. The worst part is not a single person offered any kind of explanation - no one in the airport and no one on the plane. When do you ever wait 5 1/2 hours for a meeting and receive no explanation for the delay? Inexcusable. Frontier will always be my very last resort from now on."
Pros: "Theattendants were very nice."
Cons: "My flight was delayed for many hours. Frontier did give me a voucher for the delays everyone on the flight had to deal with."
Pros: "Made the trip safe"
Cons: "Seats were uncomfortable."
Pros: "Good efficient staff, newer aircraft, comfortable seats"
Cons: "cramped seating, no food/beverages at all, attempts to get more money for seats during on-line check-in. It seemed deceitful, set up to make people think they had to upgrade or they wouldn't get a seat."
Cons: "late departure late arrival sat on tarmac 40 minutes"
Cons: "When we checked our bags it cost me and my friend $125.00 dollars to check our bags what a never fly Frontier again."
Cons: "Tickets purchased together but they assigned seats in different rows. Had to pay extra to sit together. Return trip to Phoenix airport personnel not constant in giving updates. No compensation for delay."
Cons: "Is it really that desperate that airlines have to charge $2 for soda?"
Pros: "Flight attendants"
Cons: "Uncomfortable seats, long waits at arrival gaits, extremely high baggage costs including carry ons! Will never fly frontier again. Not the bargain they appear to be"
Cons: "Flight was very full. No room to stretch. Seats close together. Felt cramped."
Pros: "The 40 minutes the flight was late the crew made up in the air"
Cons: "Took 45 minutes for baggage to appear"
Pros: "Flight was on time."
Cons: "There is no leg room for tall people!"
Pros: "The pre-reclined seats were actually quite nice."
Pros: "Flight left and arrived on time."
Cons: "Seats didn't recline and website is misleading when it comes to purchasing seats. I was very uncomfortable."