Daily cleaning, installation of cabin HEPA filters on flights from Central America to Amarillo
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Scores according to KAYAK customer reviews
Cons: "San Salvador gate is to small, everybody on top of each other"
Pros: "The flight attendants were very sweet to my 16 month old son. The plane was clean and the flight was on time."
Cons: "The seats were not comfortable and I wish we received a bottle of water."
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Pros: "Fine but still crowded and stupid mask policy means nothing on a crowded airplane"
Cons: "Delayed missed connection arrived many hours late"
Cons: "Both flights were overbooked. Social distancing doesn’t apply to American Airlines."
Pros: "On time with a very pleasant crew."
Cons: "Missed flight due to not being able to access terminal because of stopped Skylink. Arrived at terminal while plane was still boarding but was told I could not board cause it was the final two minutes. Horrible customer service. Asked them to please contact the gate and let them know I was enroute on foot. They refused."
Pros: "We finally got here"
Cons: "Actually leave and arrive on time."
Pros: "From start to completion the process of boarding and deboarding was awsome."
Cons: "Not sure you could makebthings any better than this trip. Kee doing what you did today and I as an individual will be happy with every trip."
Pros: "The entertainment was good with WiFi that worked well"
Cons: "The flight delay was a hassle especially considering the estimated arrival was almost 1am. No information was provided as to why it was almost an hour late but it made for a super late night. Not to mention the seat was unbearably cramped making for an impossible inflight rest... wait, I just mentioned it"
Cons: "It was a quick and perfect flight."
Pros: "Airlines have no respect for customers anymore, planes are big buses with uncomfortable seating and little more. They nickel and dime you and punish you when you don't want to leave your salary with them."
Cons: "Get rid of the caste system you have imposed and all the fees you want to charge for everything. More room for real people, not seating for leprechauns. Better boarding procedures. Pretty much everything could be better but they have no interest in making it better just charg as much as they can."
Pros: "Early arrival, smooth flight, excellent flight attendant service"
Cons: "Snack/food in first class (even though short flight)"
Cons: "The plane's Air-conditioning wasn't working and the flight became very uncomfortable.The crew (ground personal and staff onboard) did their job as supposed to be and were courteous and good."
Pros: "yes thank you"
Cons: "all vary good"
Cons: "Extra food."
Pros: "The plane was nice and clean...had just been renovated"
Cons: "I can’t believe therebwere no flights from MIA to RDU from 11:30 to 4:30 :(. (Original flight was a 3.5 hour layover and that was bad emough)...and then it was changed to this flight:("
Pros: "I like the fact that I made it to Raleigh on time to make my connection"
Cons: "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"
Pros: "It was not crowded breakfast"
Cons: "Breakfast was lousy"
Pros: "American did the right thing and turned around our flight when a passenger became ill. Despite leaving very late, the pilot was able to make up time to Philadelphia so we were able to make our connection."
Cons: "Recovery of this unplanned event was poor at best. Had to leave for the airport at 6 am only to then wait for 6 hours before we could board. to make matters worse, American then scheduled wake up time for all of the passengers for 4:40 am. I don't take that long to get ready. They did not do a very good job communicating to us on how they were going to recover from this unplanned event."
Cons: "Flight delayed 3 hrs!!!!"
Pros: "The flight overall very good and smooth"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Pros: "friendly crew, great service"
Pros: "Great staff and crew. Keep you posted and informed. Good service."
Cons: "eh. not enough space, like most airlines these days. Flight wasn't long enough to hate it though."
Cons: "seats should be priced based on passengers' weight."
Cons: "We Departed 3 hour late because the pilot was missing. I lost my connection in Miami and I’m waiting here for almost 24 hours to take another flight. Very bad experience!"
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "The plane was incredibly hot and humid while we were on the ground. The stewardess told us we had a broken APU but would not tell us what that is or if it was actually a problem. Someone pressed the call button during the flight but the stewardess couldn't be bothered to get up and the call light stayed on the whole flight. Eventually the plane cooled some once we were airborne but stayed too warm. It got very hot once again when we landed."
Pros: "mas de media hora en la pista y 15 minutos mas para desembarcar"
Cons: "second security check at gate where they wouldn't allow me to bring water even though I was sick and bought it after 1st security also threw away my lotion that had gotten through first security"
Cons: "Terrible airline. Will not fly them again."
Pros: "Finally taking off"
Cons: "Being stuck on the runway"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "Everything was crew, drinks and the flight was great!"
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Cons: "Shaky landing."
Cons: "Late departure by 90 minutes because no flight crew. Tray table was disabled."
Pros: "It was a great flight. We took off right away and were able to get off the plane immediately at LAX."
Cons: "We were delated in leaving, which made my connecting flight a little tight. It was stressful."
Cons: "Nothing great"
Pros: "Was up to standard for everything. nothinf lacking, not exceptional"
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Cons: "Walking through TSA in San Diego there is an agent picking people out and telling them there bag is too big to be carried on ( the same carry on bag I've used for years ) and making people go pay to check them. However some people are being allowed to check their bag at the gate for free. No one at the airport working for them had any good customer service skills. Wont fly with them again"
Cons: "I missed the flight and the airline wouldn't even pay for a rental care so that I could get home. They kept saying they could get me out on a morning flight, but it was supposed to snow in Amarillo (90%), so I knew that was a bad call. I drive home anyway. Cost me $195 for the rental, which I'm sure they could have gotten a better deal, and I got home at 430am! Never again American Airlines!"
Cons: "Neither of our bags made it to Jacksonville. We have an hour drive home and it is 10:15 PM and I am yet to be served by customer assistance because there is a line and only one person working the desk!"
Cons: "Even in main cabin extra the leg room was terrible, the seat barely reclined and the plan was terribly old."
Pros: "Plane was clean; staff professional; no issues."
Pros: "Crew and breakfast business class"
Pros: "trip was horrible. Very disrespectful and racist."
Cons: "Crew needs to take classes on discrimination"
Pros: "The Free glass of wine was a very nice surprise."
Pros: "Entertainment included screens in front of every seat, plus tv/movies over Wifi on my iPad, with a good selection."
Cons: "The extra security line in Panama was slow and painful, and they dump you into this very small waiting area once you're through it."
Cons: "Everything could be improved. out dates seats, monitor old movies. My hand luggage which I checked in came ripped. not much space for hand luggages."
Cons: "Food was not good, flavor wise"
Cons: "Some crew members don't know how to tolk to passengers they were rude and also they offer coffee for the second time and they said that they don't have more milk come on"
Cons: "United Airlines has really gone downhill"
Pros: "It went smoothly"
Cons: "No service"
Pros: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Cons: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."
Cons: "You didn't get my bags to airport on time and so I missed my connecting flight which was 90 minutes after my previous flight, I have an 8 month old son and you made us spend another 4 hours waiting for a flight."
Cons: "There is not food and not entertaiment"
Cons: "There’s non food!"
Cons: "Flight arrived early but we had to wait over an hour to disembark and bathrooms were locked down."
Pros: "I like COPA more"
Pros: "Pilot made up for delayed departure by landing only 20 minutes behind schedule."
Cons: "45 minutes Delayed departure. Pretzels and drinks were only provided in a 3 1/2 hour flight..."
Cons: "Not enough choices for dinner. It was salmon yuck"
Pros: "The crew on the United flight were kind and helpful during the flight"
Cons: "The change of the departure of my flight The miscommunication between airlines No customer service of united airlines in Panama during transit and not being presented with all the boarding passes when checking in. The old business class seats were very uncomfortable. Having no help from representatives to issue a boarding pass"
Cons: "We should be able to watch a movies without having to pay for internet or the movie what else are they gonna take away ?"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Cons: "No outlets"
Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"
Pros: "Quick flight, no complaints."
Pros: "Lunch was free."
Cons: "We sat in the runway for 2 hours trying to get the birds to leave."
Cons: "Seats are really narrow and hard. They don’t recline much."
Cons: "very old and awfull plane"
Pros: "The employees work good."
Cons: "No food for almost 6 hour fly, no tv."
Cons: "Ive never flown with United Airlines internationally and now that I have I never will again. I had just flown with COPA airlines from Colombia to Panama and it was great. I thought I would have a similar experience with United, but alas it was not. You have to pay for movies and food on an international flight?! what is that! terrible terrible"
Cons: "Bad, bad, bad"
Pros: "Boarding to the United, was smoth"
Cons: "Menu; Menu selection was none except for a sandwich. The crew was not friendly at all. Courteous by doing their work, but not friendly and welcoming at all."
Cons: "All good"
Pros: "Left right on time and arrived early. Excellent stewardess for our flight."
Cons: "No problems at all."
Pros: "The crew was nice and helpful."
Cons: "I did not like how much it was to watch tv. Could have provided a blanket."
Cons: "They didn't give food"
Pros: "Overall ease to get on the plane, the flights were smooth.. and flights crew were friendly"
Cons: "Paying for! Movies. They should be part of the flight so you are more comfortable flying"
Pros: "The option to use your device to watch free movies! They made arrangements to stay in Houston after we missed the connection due to a delay."
Cons: "Flight delayed. No food."
Pros: "Very few things."
Cons: "6 hours international flight with only popcorn and cheese and crackers selection for lunch. Ridiculous Boarding process was a mess."
Pros: "The price"
Cons: "No entertainment on such a long fight. Food for purchase not included, then the for purchase the system was down. My bags did not arrive , and then i had to wait 3 days in milan eith no luggage at all."
Cons: "No free meals"
Pros: "Unforeseen delay was well managed by United!"
Cons: "Paying for entertainment ($7.99 for long flights) not good at all. The crew didn't offer to check/ review the menu. Ps: in my flight Houston- Panamá city the entertainment was free through the united app. Also,there was free wifi during my flight ( very good)"
Pros: "Crew was professional , courteous and tried the best they could with a full plane"
Cons: "Two screenings in Panama , carry on luggage rule constantly being abused , smell of the cabin"
Pros: "Organization for boarding and the seats. The staff was awesome"
Cons: "Snacks the waffles is to sweet so early in the morning!"
Cons: "I was very displeased with the boarding process in Panama City. We were moved from the boarding area without explanation and asked to screen our luggage again at the gate. I had to discard a full bottle of water that I purchased after the first security check. It would have been nice to know about this before so that we could consume our water and use the rest room before boarding. Very frustrating!"
Cons: "I'm 5"10 and sat in a middle seat. I had zero leg room. Never a prob on other airlines. Thank god flight was short."
Pros: "Flight crew attention and dedication"
Cons: "Charge for everything but breathing air"
Pros: "This flight is always overpriced, but I really like it."
Pros: "It wasn't crowded/full flight, so that was nice. Otherwise everything else was below standards."
Cons: "On the flight from Houston to Panama city we experienced United's personal entertainment where you could use your iPad to watch movies. The Carmel/waffle treat was amazing and they offered a full can of soda. On the reverse flight, this flight that I'm reviewing, none of these amenities were offered. Additionally the temperature cycle between ice cold and quite uncomfortably warm."
Pros: "Great movie selection and functionality."
Cons: "You had to download the app prior to flight to use entertainment."
Airlines flying from Central America to Amarillo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Amarillo
Masks required on board, masks provided on flights from Central America to Amarillo
Social distancing seating
Middle seats unavailable to book on flights from Central America to Amarillo
Testing for antibodies, testing for symptoms for flights from Central America to Amarillo
Waiving of change fees. Search flexible flights from Central America to Amarillo