Our flight from Raleigh to Seattle delayed by hour plus. We missed connection as we couldn’t get to next gate in time Then we waited till 2:30 plane and then sat on tarmac loaded for half hour then our luggage couldn’t be found finally found where it was 2 employees sent us in wrong direction
Agent could not provide me a boarding pass for the second leg of my flights - yet with a partner airline. Not understood.
I had to change my flight last minute due to a medical emergency. Their agent was compassionate and extremely helpful. This airlines really cares about making travel, for fun, work, or an emergency a customer-focused experience. Thank you!
More efficient with checking lines and boarding/checking bags when needed.
Made up time on a late flight and made the connection
The crew was great and everything went smoothly coming and going.
They were really helpful with every question and my kids had never been on a plane and the staff made them feel comfortable
Deboarding the plane was chaos. The passengers in the back of the plane started deplaning before the passengers in the middle of the plane could even retrieve their overhead bags. The staff of the plane did nothing to help.
Don’t fly with Alaska if you have a layover in Seattle. Guaranteed to screw you over. We waited at terminal S3 &were >2 hours delayed(mechanical issues)and told to change terminals to a different plane that required riding 3 shuttles to get to new terminal N14. Then they delayed the flight even further and changed gates again. when I went to the customer service in terminal N, the manager turned me away without apologizing & refused to assist me but mandated I leave her alone as her shift is nearly finished and insisted I totake another 2 shuttles to terminal C so I can just talk to another service rep while dragging my family of 4/ kids in tow.
Everything was good. Please have a wheat free option for snacks in the future.
Flew steerage class. Short on leg room unless you pay more. No window unless you pay more. Etc. United is trying to squeeze every cent from you. It doesn’t make for any loyalty.
Booked through Kayak Business, had a seat in middle and towards back due to booking rate, not comfortable.
Was great in general, try to respect time and excuses when slight changes have been made, appreciated!
A long delay. Don't travel late in the day.
Super friendly with lots of drink options an entertainment. Friendly crew.
Flight crew was super friendly and helpful. Food was frequent and honestly pretty good. Plenty of on-board entertainment. Economy seats are super cramped for such a long flight, but the crew allowed people to get up and stretch, and kids could wander with their parents, so we all made it work. Overall a very good experience.
Standard flight with a drinks and a snack- overall very quick flight. The flight attendants were very strict, bordered on rude.
Outstanding service, efficient & friendly crew, flight was safe, comfortable & on time
Outstanding service, great food, friendly & efficient crew, safe & comfortable flight
Staff were not attentive, wifi did not work, cut my head in the bathroom due to the position of the soap on the sink, had blood running down my face, told staff, they had no expression no sympathy, didn't even say "sorry", they said "oh we will have a look at that" about 10 mins later the purser brought me a bandaid, still no sorry.... Shocking
