My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
Wish there could be real food served.
Pros: "Early, clean and comfortable"
Pros: "the crew were very helpful providing all information I need it"
Pros: "Entertainment selection was nice."
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Pros: "I liked the polite friendly staff!"
Cons: "I wish you would give me more to complain about! Just kidding! No complaints"
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Cons: "Couldn't have been better"
Cons: "Changed Gates and airplanes after about a 4-hour delay Toward end of flight, the main cabin FA announced she wouldn’t be accepting half-empty water bottles as trash because Flint MI doesn’t have clean water. After an inconvenience-filled day, I thought this was pretty poor service and out of line"
Pros: "Crew gave specific instructions on boarding as to wear to place bags (overhead vs under seat) so even though we boarded toward the end, there was still a place for my bag. I enjoyed the choice of snacks."
Pros: "Attendants, food and entertainment very positive"
Cons: "Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line."
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Pros: "Operated by Delta so great!"
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Pros: "On time flight courteous service"
Cons: "Very little leg room."
Pros: "The smooth flight, the informational touches the pilot and gate attendants gave to the people"
Cons: "Late flight attendants"
Pros: "Friendly staff"
Cons: "Napkins stuffed in the overhead to fix presumably the rattles."
Cons: "The schedule was not good and I was needed to take later flight than I ordered."
Pros: "Staff, service, options"
Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Chicken wrap was delicious."
Cons: "touch screen did not work."
Pros: "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
Cons: "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."
Cons: "Copilot was an hour late, inexplicably"
Cons: "no bed"
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Cons: "very few movies to choose from. China southern had dozens"
Pros: "The flight attendants were incredible the flight was great the movies for good great for our flight"
Pros: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."
Pros: "Friendly staff and onetime aircraft"
Cons: "Nothing in perticular"
Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "They offered water and snacks It was quick"
Pros: "Quick flight; helpful and friendly staff"
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."
Cons: "Old plane. No seat back entertainment. No USB ports"
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Cons: "Not being delayed and staying 3 days in Panama"
Pros: "The Punctuality"
Cons: "No comments"
Pros: "Micha esoera en la linea de chequeo"
Cons: "Y el personal es pesado"
Pros: "Great crew and service."
Pros: "On time and good flight"
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Fast flight"
Cons: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "Great crew and service"
Cons: "Entertainment is the same as three weeks ago when I flew the same route with them."
Cons: "Tuve que comprar otro boleto porque no aparecía mi reserva"
Cons: "No había tv individual, staff no muy amable"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "that 2 people didnt show up and was able to spread out and sit in a different seat."
Cons: "that they ran out of food by the middle of the plane. I was only offered food I was allergic to."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "An online departure, good service, and ontime arrival"
Pros: "1 checked bag plus 1 carry on and 1 personal item included in economy ticket. Orderly boarding."
Cons: "Bellow average food but at least its free. There is no entertsinment system at all. No video monitors and no power ports."
Pros: "The flight was not full so boarding was fast and easy. Getting off didn't take forever. Crew was friendly and helpful."
Cons: "Without the individual screens, you were forced to watch whatever was on so I didn't."
Pros: "Lo mejor fue la atencion de la azafata colombiana el avion era peque aunque prefiero q sea de 2 butacas de cada lado ... Lo mejor fue el precio Kayal gracias."
Cons: "No es un servicio sobresaliente"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "The attention and service"
Cons: "The price, I like to flight in this line but some times I can’t afford the price"
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Pros: "Checked 2 bags for free. Crew was nice. Entertainment was free."
Cons: "There was a kid kicking my back and the crew member didn't do anything"
Pros: "The convenience of taking two bags without paying extra"
Cons: "Small leg room space"
Pros: "Everything went very smoothly and on time. The captain did an excellent job of describing our flight course and other detailed information about the flight. It was a very pleasant and comfortable travel experience."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Pros: "Good. Everything went well"
Pros: "Everything but I will never travel on COPA again and have warned everyone on facebook and the internet why.... because you require and exit ticket out of Guatemala. What if I am traveling by bus, by car or by boat?? Guatemal immigration does not require this. I have friends with immigration and I have confirmed this.....Show me the law that is enforceble.....Please"
Cons: "Why do you require an exit ticket out of Guatemala on my return trip. I flew from Columbia to Guatemala with plans to leave Guatemala by boat last year and had to buy another ticket only to cancel it later. I talked to Immigration in Guatemala and they say there is no reason for you to do this. I just returned from Panama and was asked for an exit ticket from Guatemala again. I have warned all of my friends to travel with other airlines other than Copa only for this issue. I will never travel on Copa again until you fix this."
Pros: "Overall the staff where great and respectful."
Cons: "Seats can be uncomfortable on the back and neck."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headsets didn't seem to work. Someone broke their headset connector off in the receptacle in the seat."
Pros: "They give you actual substantial food!"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Cons: "The night before my 7am flight, I received an e-mail from Copa saying that my flight was cancelled, without explanation. When I tried to phone customer service, I was repeatedly hung up on. The e-mail indicated that more information would be forthcoming, but there was no follow-up. My flight was never rescheduled, and I was forced to buy another flight at the last minute from another airline. Because of the cancellation of my original flight, I also missed my connecting flight."
Pros: "Swift service (land and on board), but the seats don't have any leg room ..."
Pros: "Excellent service"
Cons: "I arrived late because of work to the airport but i still was on time and they didnt let me check my bag"
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Pros: "Checking , the agent was very polite and helpful."
Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."
Pros: "Staffs were so kind and professional."
Pros: "Good service for a short flight. The web check-in is very helpfull to avoid the long lines at the airport."
Cons: "A little bit overprice for a short flight."
Pros: "The seats in business class were nice along with the hot towel."
Cons: "Entertainment options were very limited to non existent, but it was a short flight."
No he salido de Miami no puedo dar ningún comentario.
During the flight there wasn't much turbulence so that's a plus for me, the snack was pretty good, the attention and amability from the flight crew was incredible.
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Pros: "Amazing plane, great service, Air. Crew was amazing"
Cons: "Get the 787 back to this route."
Cons: "San Salvador gate is to small, everybody on top of each other"
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "Seat very narrow for an upgrade"
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Cons: "plane stated wifi available but did not work. plane was outdated also no power at seats available"
Cons: "This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees."
Pros: "Great staff."
Cons: "I hate that American Airlines doesn’t sign seats together even when there are spots available."
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Cons: "They take my hand luggage in there are lost I don’t know what to do now"
Cons: "Flight got delayed missed my connecting flight rebooking options are garbage. Hotel was not accepting people from AA. Their shuttle company at MIA airport showed up 35 minutes late"
Cons: "Flight was canceled"
Pros: "Crew was outstanding."
Cons: "I had to check my carry on."
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Cons: "Flight was delayed. Gate change on short noticr"
Pros: "The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers."
Cons: "We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale."
Pros: "food,movies, prices"
Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "It was 3 hours late"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "The attention and services"
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Cons: "There was no individual entertainment on board (TV’s, internet, etc)"
Pros: "That we arrived an hour earlier than expected"
Cons: "Someone was allowed to trade seats with the crack head that ended up next to me that kept sexually harassing me and even bit me during the flight. Not to mention the less than closet space that cramped me as I tried to sleep off the flight."
Cons: "Closed gate early and left me stranded. The AA employees could care less about you. They are hired for the rudeness and indifference."
Pros: "Smooth flight on time."
Cons: "old plane with worn out seats."
Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Pros: "Everything, the plane was big and comforting, the fly attendants were very courteous and professional. Awesome fly."
Pros: "Free in flight movies"
Cons: "Nothing in particular"
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."
Pros: "Not enough space. Felt too tight. Not comfortable at all."
Pros: "Everything I like :)"
Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "I was delayed out of Newark due to the arrivung flight coming in late. When i landed in charlotte, i sprinted across the airport and missed the connection by 2 minutes. Rules are rules, i understand thwy cant reopen the flight for me. It happens. The frustrating part was when aa refused to comp me a hotel room. I got a voucher for a discount. The discount worked out to be 6 dollars. Not a pleasant experience."
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Everything was great. Even though the flight got delayed 10 minutes we arrived on time
Cons: "Staff not friendly, no food"
Pros: "The seats were spacious"
Pros: "getting bumped up to economy plus and being in an exit row."
Cons: "Poor communication about delays, delayed for over an hour with no where to find once on the plane, nobody offered any of the passengers anything to drink. Overall my worst flying experience with United ever."
Pros: "My bag actually made it to my destination before I did. I also managed to modify my flight on the United app to a better one than the customer service provided."
Cons: "no accommodation or food vouchers offered. If I didn't have a smart phone to shop around, I would have been subject to price gouging of local hotels. I was quoted $399/night at one of the generic hotels advertised at the airport kiosk."
Pros: "It seemed they had just installed new carpet and the seats looked like new. The plane was nice."
Cons: "We were 2 and a half hours late to Omaha. There were thirty planes ahead of us to take off in Chicago. Very long wait inside of the plane."
Pros: "comfortable . got moved up to economy plus. enjoyed the seats in the exit row"
Cons: "we were delayed."
Cons: "Boarded the plane later to be asked to switched planes because of mechanical problems with the first one. After boarding the second 2 hour delayed plane my family and I were asked to step off the plane and go to the front desk because they made the mistake to give several people the same seats. It was horrible, and embarrassing. My family, friends and I will definitely won’t be flying eith United."
Cons: "Plan was late. Had to fix radio on plane. Dat on plane for 1 1/2 hours to get engine started. Never again"
Pros: "In flight "included wifi" is a joke. Spent 20 minutes trying to connect and the rest of the flight trying to load the "entertainment" page. Doesn't matter if you have the app, same thing happens. You're better off downloading whatever you'd like to consume prior to take off!"
Cons: "Wifi connection, pretzels, tiny beverage cups"
Pros: "I did not like it at all!!!!"
Pros: "Friendly staff"
Cons: "Had to pay for wifi. Seems weird to advertise it and it's not included"
Cons: "My grabdmother was on the flight a almost 80 yrs old woman dont know english who was put in a diferent waiting area to another flight that wasn't her ended up that the person who was suppost to transport her was new and now she gotta wait to catch another flight to get ti Indianapolis at 7:30 pm 12 hours for a almost 80 yrs old woman is too much not happy at all with delta"
Pros: "The seats food drinks and comfortable chairs."
Cons: "There was a delay."
Pros: "I arrived in Omaha in one piece."
Cons: "Everything else."
Cons: "A cat in a carrier was very loud and restless during flight."
Pros: "I love United Airlines airplanes. They are roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Cons: "There was a slight delay in Chicago (20 minutes), which is not much to complain about. I just wanted to get home."
Pros: "CHECKIN Is long and awful."
Cons: "Staff rude"
Cons: "Poor customer service from the begging to end on day of arrival Crew had poor attitude gave wrong information about bag prices. When asked they told me there was a misunderstanding. on our way to El Salvador. Due to weather we had to stop at guatemla a lot of people were ready to walk around since a 3 hour flight became a 6 just sitting around a attendant was very disrespectful towards an older lady told her to get out her way and moved her to the side. Me and another gentleman look at eachother and couldn't believe it"
Pros: "United has a lot of issues but I can handle it...."
Cons: "I was so upset that when I went to El Salvador and when I came back UNITED charged me for my bag and my partrner bag too... I spent another 125 USD for that and you guys never say a word about it before ... that is not fair at all...."
Cons: "Both legs of the flight were delayed for 1-2 hrs."
Cons: "One hour mechanical delay"
Cons: "No gluten free options"
Cons: "Was supposed to arrive in time for my speaking engagement - since I was the speaker, I was very upset I missed it!!!"
Cons: "Entire staff was cranky from check-in/crew/post-cancelation at gate in Houston. Was really hoping for a positive experience since united hasn't been getting good reviews."
Pros: "I had excellent service, the employees were extremely nice and helpful. I use a wheelchair due to disability, so it's important to me to have someone take me from entrance to the gate and help getting on board. From the woman who helped me with getting me to the gate, the gate agent and flight attendants, I was very impressed with UA service today."
Cons: "Give something else to eat free."
Pros: "On time but good"
Cons: "Very rude steward. Sooooooo not his line ofnwork!"
Cons: "Had computer problems. All flights shut down. Will never fly United again"
Pros: "Crew was nice Smooth flight"
Cons: "Small plane Delayed flight"
Cons: "Delayed for a latch for 10min then 10 more then 30 in reality was around 1:30 plus when we finally bored the plane we got delayed again because they had to spray the aircraft because of the snow supposedly 5 minutes it took 25 My overall opinion about united airlines is: Never again Bad customer service"
Pros: "Everything was good!"
Pros: "Quick and easy flight. Just over one hour from take off to landing. Both airports are easy to navigate."
Cons: "Barely had enough time for the flight attendants to get everyone a refreshment."
Cons: "My luggage was lost"
Pros: "Perfect, the service is great !!"
Pros: "On time no delays"
Pros: "Take off and landing and overall flight was great. Flight crew were very friendly."
Cons: "Flight delay"
Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."
Cons: "The boarding gate changed but the gate information did not. I thought I would save money and time flying United at Ohare. That's a mistake I will never make again."
Cons: "Went all the way there turned around and came back"
Pros: "Seats were spacious, we were on time."
Cons: "Flight was delayed 8 hour and then canceled. 1.5 hour flight between Chicago & Omaha. Weather was gorgeous in both places. Will ever fly united again for this."
Cons: "Baggage pick up"
Pros: "Not a lot"
Cons: "The fact that we had to get off due to too much fule,didn't make a lot of us comfortable..when it comes to flying,the whole team needs to be on the same page..makes flyers more comfortable..but things do happen.."
Pros: "Crew was nice but seemed tired or flustered. I could stow my backpack in overhead because it was a backpack, a true carry-on piece. Flight was short."
Cons: "Flight was delayed. Boarding is always a pain. Airline calls boarding, everyone queues up and then it takes forever. Also they take to long boarding business class etc then many times they call a group # but allow passengers from other groups to board, not including people with disabilities, older passengers who need assistance."
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"
Pros: "The crew was rude and hate there jobs"
Cons: "Better crew"
Cons: "Both flights round trip were delayed. The first flight was delayed 2 hours and the second flight was delayed 4 hours for maintenance issues."
Pros: "Flight attendants on frontier are just cashiers. They sold drinks then sat down. Didn't interact with passengers at all. Bought "tickets" which meant nothing. Have to buy a seat, buy luggage space, buy water, buy snacks. Seats didn't recline."
Cons: "Everything. Unfriendly. Disinterested. Even the online check-in was bad."
Pros: "The first 3 rows recline so if you get one of those it’s okay"
Cons: "They don’t even offer water. The check-in system sucks. The kiosks don’t work and the staff shows up late, even though they have posted signs that say it opens 2 hours before boarding."
Pros: "Nothing at all"
Cons: "Instead of letting me carry my skateboard with me they Made me check in my skateboard, pay for it as a separate carry on, then lost it. Told me they would refund me the carry on fee and still haven’t. They also haven’t tried to contact me about my missing item. Terrible"
Pros: "Not a whole lot."
Cons: "10 dollars for food on a 7/8 hour delay is not enough compensation for the major inconvenience the airline caused my day. I understand the flight is cheap and all but asking us to pay for drinks and food on this particular flight felt like a slap to the face after having to sit at an airport for 8 hours."
Cons: "Seats don’t recline"
Pros: "My flight was cancelled so I didn’t get to travel out of Omaha let alone back to Omaha"
Cons: "Flight cancelled outside of Omaha"
Pros: "Nice flight. No issues. Flight staff was great."
Cons: "Front desk check in guy in Orlando was a bit shady. Asked that we pay for our check-in bags with cash and wanted 10$ cash to put our seats together. I did not give him cash and had to ask for a reciept for the checked bags. We were 4 hours early for check in."
Cons: "Airline is cheap. Chairs don't recline and no drinks beyond water. Try to charge for carryon bags"
Pros: "Where is the soul???"
Pros: "* Comfortable seats and friendly crew. * Fast flight once we got on the air."
Cons: "* Plane was delayed leaving. * LENGTHY sales pitch for the Frontier credit card during the flight. * Weird guy next to us played and sang along to country/western music the whole flight ... with NO earbuds. * Weird guy next to us announced the Nebraska towns he recognized from the window."
Pros: "It was ok"
Cons: "Cost of pop"
Cons: "Had to wait 45 minutes for the rental car. I paid for it before I left."
Pros: "We had a great flight. Very full but ended up with an empty seat in our row, which was nice. The price was very cheap and we had no bags to check so worked out extremely well. The crew was very friendly and helpful. Thanks for making a trip home very memorable."
Pros: "Flight was on time, great price, seats seems sized the same as other airlines recently used (American and United) but less padding/firmer."
Pros: "The staff"
Cons: "Loud lady across from me"
Pros: "Very quick and efficient and friendly. Nice surprise."
Cons: "The guy in the seat next to me throwing up"
Pros: "The temperature on the plane was actually okay. The crew was nice."
Cons: "Delayed for no apparent reason. 2nd flight with Frontier, both delayed for no reason. Started boarding process, and then we all stood on the jetbridge for more than 5 minutes before ANYONE actually got on the plane. I find it very unaccommodating that we have to pay for ANY refreshment. The tickets are not THAT much less money than some airlines, and other airlines include your seat cost, carry-on baggage, drink and snack at NO EXTRA CHARGE."
Cons: "Seats don't recline"
Pros: "Baggage was more than other airlines. I couldn't check in early. There were not enough agents to handle such a large flight, not to mention that only water was available for free. Nickel and dime away all customers."
Pros: "Quick boarding"
Cons: "Fees for snacks, long time to dock and disembark"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Worst customer service ever...Flight cancelled today Omaha due to ice.....totally understandable..but make up flight was 4 days away. Seriously??"
Pros: "its the flight from las vegas to Denver, its like the roller coaster"
Cons: "Plan delayed again on my connection flight (F9 180) because after we boarded they realized that they didn't have a copilot and he was 1 hour out. That would of been nice before boarding plane. Once we go on our way and taxied out to runway we were told that we had to wait 10 min for the tower to send us our flight path. 1 hour later we finally left."
Cons: "They cancelled the flight. Then an hour or so after the intended departure time they informed everyone of the cancellation. Which made it more difficult to get alternative flights."
Cons: "The seats are uncomfortable!"
Pros: "Easy, Cheap, Clean, Basic."
Cons: "There wasn't anything to complain about. I didnt' like the fact that you have to pay for a carry-on, but then again, the flight was hundreds cheaper so in the long run, all good."
Pros: "Everyone was nice"
Cons: "Extra fees no food"
Pros: "They were on-time and courteous"
Cons: "Charging $30 for a bag"
Cons: "They now charge for everything (carry on is more expensive than a checked bag), no more courtesy drink and bag of pretzels . The flight was delayed 45 minutes."
Cons: "I cancelled this flight. The next two frontier flights I rate very poor"
Cons: "Initial delay of departure within weeks after purchase of ticket. While in Denver flight was delayed multiple times and gate changed without explanation. Plane departed six hours late after sitting on the runway for an hour and a half. We weren't even given complimentary soft drinks for the inconvenience."
Pros: "Staff are friendly"
Cons: "Seats are not comfortable - no padding. Leg space is non-existant. Tray table is about the size of a postcard. Thank goodness the flight was less than 2 hours"
Pros: "Easy flight"
Cons: "$35 for a carry on bag?!?! Come on!!"
Cons: "We sat on the plane for almost 2 hours once we arrived to Omaha. I had tickets to see Olympic Trials Swimming Finals and missed over half of it."
Cons: "Flight was delayed leaving, sat on the runway for an hour, could not notify person picking me up because phone had to be shut off. Return flight was also delayed, could not get to the gate and was told 10 minutes and it was 1/2 hour. Had not flown Frontier for a long time, extra charges for carry-on luggage, seat, drink during flight, etc., etc., etc."
Pros: "The bathrooms were clean, otherwise there isn't much to write about..."
Cons: "The flight was delayed because an engine malfunction; which discovered right before take off, luckily they caught it. We waited about an hour and the "new" seats are ridiculously uncomfortable and I'm pretty sure they don't recline. Overall would not fly with them again unless the price is right."
Cons: "I wish that the crew had said something about the turbulence, like "oh this is completely normal" or "we're hitting some turbulence""
Cons: "I can tell from reading other reviews that I am not the only person who is extremely annoyed with Frontier charging customers for both checked luggage and carry-on luggage. Congratulations Frontier - you have found a very easy way to lose a large amount of business to your competitors. As I mentioned before, not only will I never use Frontier again in the future, but I will go out of my way to discourage friends and family from using Frontier."
Pros: "I loved the flight attendants. They were very warm and kind. They made what turned out to be a very bumpy ride more comfortable for the passengers because they were more expressive about the turbulence than the pilots."
Cons: "The take off was a ride before we even got off the ground. I don't know if it was due to wind or what. The plane was swaying from side to side before the wheels were up...and there was no explanation from the pilots. What I would like to express the most about this particular flight was that I felt the pilots were not very conciencious about expressing concern for how the passengers were doing during what was a pretty bumpy ride from start to finish."
Cons: "I did not appreciate being asked if I would like to pay extra for a seat. It was misleading and several prompts kept it in front of me. Another way to get money from customers AFTER the ticket purchase. The seat area is very cramped as well and if you want more room, you have to pay for it. Paying for a bag whether carry on or checked? Frontier is a scam."
Pros: "Not driving 8 hours"
Cons: "Having to fly to Nebraska lol"
Pros: "Great communication via email related to gate change/ departure status/ when we could check in. The plane was clean and departure was on time, as well as arrival. Courteous staff"
Cons: "The teeny, tiny, metal tray tables. Unexpected fee for picking seats. Unexpected fee for carry on bags! A can of soda was $1.99. The original price for tickets was well priced, however when you tack on an extra $70 each, it adds up to what I would have paid with another airline."
Cons: "Sitting in the plane and flight was canceled, next available flight is 3 days later which filled up and then raised to over $800 . End up booking with Delta for additional $650 to get home for Easter."