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Pros: "The staff was nice and friendly"

Cons: "Almost did not make it on the dieses flight because totally crowded at security check point."

Cons: "Delay seats."

Pros: "Got to watch movies"
Cons: "Need more leg room"

Pros: "- Got to the destination early."
Cons: "- time it took to get off the plane. - time it took for baggage to come out. - being forced to check in my carry on bag that had fragile items."

Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"

Cons: "Maintenance problems, late departures, uncomfortable airlines"

Pros: "Departure gate was clean"
Cons: "Coffee maker broken and gate not available whe we arrived. Waited more than 30 min on the tarmac"

Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"

Pros: "Nothing"
Cons: "Waiting on a hot plane for 2 hours"

Pros: "crew"
Cons: "served warm orange juice and did not have ice available on jax to Dallas flight. Ran out of coffee on return flight Dallas to OKC."

Cons: "Cero entretaintment"

Cons: "delayed on the plane"

Cons: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."

Cons: "The plane never cooled off for the entire flight"

Pros: "All good"
Cons: "No entertainment without paying"

Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."

Pros: "Other members of the crew were very helpful."
Cons: "I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!"

Cons: "The aircraft was extremely too hot"

Cons: "Multicity trip was cancelled because I was not able to take the first plane."

Pros: "Like the 777-200. Not bad seating for coach."
Cons: "Delay and boarding in Germany we had to ride a bus out to the plane"

Pros: "Smooth and quick"

Pros: "The service from flight attendants very goood. Even the chicken dinner was as good as many restaurants serve with tastey sauce and cooked just right with nice tossed salad and even apple pie desert. We got served free beverage 3 times on 9 hour flight from Paris to Dallas. The entertainment options were amazing: So many new movies or video games or e-reader were added plus with individual screen in front of each seat! They will be my first choice. New seats also had extra padding and were more comfortable! Wow1"
Cons: "A little more leg room would be nice."

Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."

Pros: "Not much! The flight was smooth and without event."
Cons: "Originally, I was scheduled to take a JAL flight from NRT to DFW, but for some reason, American Airlines switched the service to their own aircraft and crew. If I would have known that beforehand, I would not have purchased my ticket through AA.com. During my original online booking, the screen said JAL service from NRT to DFW. Just about everything was bad about my American Airlines flight. I travel to and from America several times a year from Asia. Each time I travel, I swear I will never fly an American based airline for the trans-Pacific portion of my flight. My latest experience with American Airlines only reinforces that resolution. The in-cabin crew is (and I'm being nice) pathetic! They are veteran flight attendants and they look and act like they could care less about the customers on the flight. Frankly, I'm just downright disgusted with the service and personalities of the American crew's attitude. They act like they are old and tired, uninterested in quality service, and that we (the passengers) are an imposition upon their life. For example, mid-flight, I walk to the back of the airplane for something to drink, instead of assisting me they point to a "station" at the Emergency Exit door stocked with random drinks and snacks. While they are chit-chatting, looking at their smartphones and reading newspapers, books, and Kindle-type devices. That has never happened on an Asian-based airline flight. Another example, in-flight food service, the cabin crew members are waking people up to serve food and, instead of being gentle and cordial, they are rude and impatient. My 2 row mates were both Asian, and because of being awakened and the ambient noise in the aircraft, they could not hear what the flight attendant was asking. So, with a tone of impatience and disrespect, the flight attendant virtually shouted at them their choices for the meal. Whatever happened to the "customer is always right" or the "customer is king"? My renewed resolution: I will no longer fly American-based (because Delta is even worse) airlines to and from Asia. If needed, I will pay the higher fees and fares to fly anyone of a number of Asian-based carriers. It is worth it for the 24 hours it takes me to cross the Pacific. I am sick and tired of the begrudged and entitled attitude of the archaic cabin crews of American-based airlines."

Pros: "I will only book a flight on a 777. The wifi and movies are a great perk!!!"
Cons: "N/A"

Cons: "Older A321 plane, WIFI horrible and no seat back entertainment as on newer A321s"

Pros: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Cons: "Wish they offered water, but since it was short it made sense."

Cons: "Will never fly American again"

Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."

Pros: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Cons: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"

Cons: "Holding pattern over Dallas for 45 minutes."

Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."

Pros: "The seating was good."
Cons: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."

Cons: "Would be nice to have some sort of entertainment for a 3 hr flight"

Pros: "Ease of check in"

Pros: "The flight was right on time. Also, in first class it seemed to me we had more legroom than on similar Delta flights."

Pros: "Window seats very cramped. Shoulder literally resting on bulkhead. Otherwise crew, pilot, and service were good."
Cons: "Seat very close to side bulkhead.."

Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."

Cons: "Delays, attitudes, and fees"

Cons: "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"

Pros: "Friendly flight crew."
Cons: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."

Pros: "Flight much better organized, seat more comfortable"

Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."

Pros: "Flight attendants were awesome, aircraft was clean and seats were great."

Pros: "Better than united. Customer service is awesome"

Cons: "Took off 30 mins late because of work form not being signed off???"

Cons: "Kept me waiting till 930PM and cancelled the 2nd flight as well. Ruined my entire trip as I was flying in from abroad to attend a wedding. No indication of refund. I had to rent a car and drive to Tulsa in the middle of the night to attend the functions. The on site staff could not provide any relevant information and kept telling us to go online or call 800 number. Very disappointing and loss of my had earned money. How can I get a refund?"

Pros: "Most attendants were excellent. Kind and polite. Flights on time and arrivals were early."