Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Very professional."
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Cons: "Crew could be on time for work so the flights aren’t delayed"
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "The crew was nice"
Cons: "The food"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Cons: "The plane was hot"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "That the planes flew and i met my connections and arrived home."
Cons: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "The food"
Cons: "No entertainment"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "The new Delta planes have great leg room for tall people even in coach."
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Tv s food drink seat size"
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Pros: "Not much"
Cons: "The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid"
Pros: "Yes, seats were very comfortable and crew members were extremely helpful"
Cons: "Everything was excellent."
Cons: "As far as I could tell my son, Damon Barksdale booked this flight through Just Fly. He was killed June 2 in a car accident. I canceled this flight about july 2zIt has been painful and emotionally frustrating to be reminded so many times about his final trip which was to China."
Pros: "The food was excellent for airline food. The crew were very nice."
Cons: "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
Pros: "Quick boarding, gracious crew"
Cons: "Entertainment limited to TVs overhead. Bland food. Tight seats"
Pros: "Comfortable seating, everything clean, good entertainment"
Cons: "Stewardess was VERY rude and unpleasant"
Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Pros: "Crew was courteous enough, and plane was quite new."
Cons: "Provision of at least toothbrush,etc like other airlines for long flights."
Pros: "Food, crew, boarding experience, to wit."
Cons: "Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though."
Pros: "None. My first and last flight with China Southern Airlines."
Cons: "The flight was delayed for 2 hours and nobody from to Los Angeles has already left us. They said it was due to bad weather, but from what I saw there was only a little rain when we arrived. I think their using it as an excuse to justify their poor service."
Pros: "Crew was fine - nice enough."
Cons: "Oh my! So much body odor(!) on the airplane. It isn’t CHina Southern Air’s fault, but the plane smelled to high heaven - it was a terrible 2.5 hours. I’ll avoid this airline going forward due to the $150 luggage fees and smelly cabin."
Pros: "See above."
Cons: "Again, the checkin process with China Southern felt like an interrogation process. During the flight, the guy behind me was like a loud squirrel. Storing things in the seat pouch, talk8ng loudly, and continually moving around. The seats are thin and spacing is limited so it was annoying. I'd spend a little more and go with a better competitor the next time, skipping the transit through china if possible."
Pros: "I guess it's positive that it took off relatively on time."
Cons: "Flight crew let the woman seated next to me shove 2 bags down by her feet, one of which she straddled between her knees during takeoff/landing. Not one of them told her it was a safety violation and asked her to put her back in a bin."
Pros: "The staff spoke English very well at ICN, which was a nice change compared to China, where I live and work. They listened and understood my concerns, especially about having little time between flights, not knowing what to do next, and needed their assistance with getting my luggage forwarded."
Cons: "Usually I love ICN airport. I was not aware there was another terminal, kilometres away by shuttle bus, that I needed to use between flights. If not for the extremely helpful information booth staff at station E, who arranged to have my luggage forwarded to my final definition, barely in time when the flights were purchased separately, I would have missed my flight trying to get my luggage then check it again, in addition to all the other steps. This time, I found the various steps in the procedure unpredictable. The signage is great but I didn't know what I was to do next."
Pros: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
Cons: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
Pros: "The flight attendants were amazing! I love how everything was included in your ticket!!! American Airline will make their grandmother pay for toilet paper!!!! I really love how the carts in the airport to push your luggage around were free. in America there's $6. I had a 12-hour layover in China, I just want to say thank you so much for putting me in a hotel and giving me transportation! that would never happen in America thank you so much! Thank you so much! I hope it stays the same way forever !"
Cons: "EVERYTHING! Would love to use you guys again!"
Pros: "not much"
Cons: "were told that flight was full, many rows actually empty could not check in online"
Cons: "of course they didn’t transfer our meal requests to the new flight. all the staff were grumpy."
Pros: "I let the crew know that I was a Vegetarian, so they were more than helpful in providing me with options."
Pros: "Transfer was handed well between domestic and international terminals, but not a moment to spare. Cabin crew was attentive and highly professional. The announcements were handled well. Will fly them again!"
Cons: "In Guangzhou there was just enough time to transfer between flights. If there had been a delay, I would have easily missed the connection. The connections at Guangzhou involve multiple gyrations of shuttles between terminals and immigrations, etc. There was an opportunity to upgrade the cabin while boarding, but was not well announced or implemented. I would have welcomed the chance to upgrade."
Pros: "The flight was long but its was in a good area to sit in"
Cons: "Lack of entertainment"
Pros: "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
Pros: "One of the better airlines in China. Amazing staff, Bilingual."
Cons: "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. The food is laughably bad."
Cons: "The position of the name is different from the name in recceipt and email cause problem"
Pros: "Food & entertainment"
Cons: "Babies crying the entire trip. There should be a special place for families with three young children under the age of 4."
Cons: "I missed my flight due to certain inevitable reason and kayak or China southern both didn't wanna help me in such case."
Pros: "Great crew and excellent entertainment onboard."
Cons: "The flights was delayed."
Cons: "No one spoke English and too many delays. I missed my flight and stayed in hotel until next flight 14hts later"
Pros: "Staff and seats in business class"
Cons: "No gate at start and delay to gate at end. I think the airline contracts the cheapest gate slot possible at jfk"
Cons: "DELAYED FOR 7 HOURS"
Pros: "Really great service."
Cons: "Old plane."
Pros: "The food is great"
Pros: "The flight to Amsterdam to China"
Cons: "They didn't attend much"
Cons: "40 minute boarding delay with little to no info. Then had to wait another 40 minutes for luggage pickup."
Pros: "Punctual departure and arrival. Cabin crew was very attentive. Plenty of movie and entertainment choices."
Cons: "Limited food options - only pork in my section. No soap in bathroom. Limited leg room."
Pros: "Not a big fan of most of the Chinese airlines, but CZ is really quite decent. They are usually on time and things tend to work out. No complaints on this flight."
Cons: "Food, English skills of the crew, unruly behavior of some of the passengers not controlled by the crew. Nothing that was unexpected"
Pros: "The comfort"
Cons: "Food choices were terrible"
Pros: "The business class cabin felt very much like business class on a regular U.S. carrier (although maybe lacking slightly in design). The lay flat seat was comfortable and the bedding was fine. The flight attendants tried hard and were very nice."
Cons: "The service was always just a bit off like they had no organization. My partner was served a little nut plate, no such thing for me. They got my entree wrong for dinner and entirely skipped me for dinner on the return flight (of course they were very nice and apologetic when I mentioned it). They served one of us cheese but passed the other one by. Not a big deal, but everything just seemed a bit disorganized. The mobile device thing was odd--- they kept telling me to turn off my kindle at odd times and no cell phone can be used even in airplane mode. The food was mixed--- some things were ok but other things were off, not due to taste but things like luke warm soup and stale bread."
Pros: "The crew was GREAT! Helpful and nice!"
Cons: "If there was a way to request seats I couldn't find it... I was stuck by a window and unable to get up as much as I would like."
Pros: "* lots of leg room even in the economy seats * only 2 seats in the section beside the windows is excellent"
Cons: "* flight attendants a bit cold and business-like * no black "English" tea with milk and sugar * terrible choice of movies - English language movies were rubbish!"
Cons: "Had two segments to the flight, your email for the booking only listed China Southern Air booking number for second leg of flight"
Cons: "smooth trip! no hassles"
Pros: "The food were very nice. The flight attendance were very friendly and helpful. I enjoyed the whole flight."
Cons: "The restroom was dirty and smelly."
Pros: "Over all expérience was excellent keep up the good work. Lové the dressing attire very professional. Crew was helpful in locating seat."
Cons: "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"
Pros: "Relatively comfortable for a 14 hour flight; even got some sleep."
Cons: "Slight delay at LAX, but this is probably the fault of LAX flight control."
Cons: "Flight staff essentially refused to answer questions, particularly in english, aboutique how long we might be delayed, whether there would be another flight, where we should wait or go for more information. I and other passengers were ignited multiple times and even had conversations abruptly ended when the staff turned away after 2 or 3 questions to which we received incomplete and evasive responses."
Pros: "It was great overall."
Cons: "Small space inbeteren seats."