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CSX - MSP

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Changsha (CSX)
Minneapolis St Paul
Fri 9/17
Fri 9/24
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Top airline flying Changsha Huanghua Intl to Minneapolis St Paul

Scores according to KAYAK customer reviews

7.1
Air Canada
Overall score based on 24,835 reviews
7.3
Boarding
7.0
Comfort
7.7
Crew
6.9
Entertainment
6.5
Food
Airline reviews

Pros: "Kind, friendly staff, boarded on time"
Cons: "Nothing"

Pros: "The staff was positive, the plane had a movie to watch (although quite a dated system), but there was only drinks given so not much to write home about there."

Pros: "The staff was kind and courteous. Food was ok and they gave us snacks"
Cons: "The seats on the air rouge plane’s were tiny. I’m 5’2 and I was ok because my seat-mate was also small, but if you’re tall or wide, these flights will be uncomfortable. Note: this was an international flight(8hrs). Small seats and no in-flight movie. There was a flight delay due to weather (40 mins) on the way home. I get it. On the way to our destination there was a 4 hour delay due to a problem at the airport. Though frustrating, probably not air canada’s Fault."

Pros: "Surprise.....on time , have luggage, fabulous crew, large aircraft."
Cons: "That this has not been MY past experience."

Cons: "4 hours delay to YYZ from MSP, 2 hours delayed to MSP from YYZ."

Pros: "the asian guy steward was the best he made my 12 year old happy by providing the pizza and food that she ordered perfect its just the professional way he serve it was exceptional a kind word"

Pros: "Arriving safely. Very smooth landing."
Cons: "The same issue regarding no bottled water. Very turbulent flight. My bag and contents were damaged and Air Canada agent is stating that it is NOT covered!!!!!!!!"

Pros: "The seat comfort was wonderful. And the food was great."

Pros: "Easy boarding."
Cons: "Video screen loose and no volume control, so Oud I couldn't watch. No food-na more applicable. Seats uncomfortable and tight."

Pros: "nothing"
Cons: "weather grounded non stop flight... required my finding a hotel for overnight... loss of MSP hotel, and two days rental car, too... costly and not reimbursable because "act of nature"... earliest way to MSP they said was via Nashville w/long layover... then connecting to Delta upon arrival in MSP, checked bag didn't arrive... it was filled w/medical equipment and AC couldn't tell us where it was... Delta bent over backwards to assist... AC was non-commital and not helpful at all... waited for incoming flights at the airport MSP for 8 hours... no bag... finally, Delta gave us vouchers for dinner and put us in a hotel... when it as really Air Canada's fault... etc, etc..."

Pros: "I enjoyed the crew, the food and the entertainment. The crew did give us peanuts for our extra 5 hours on the plane."
Cons: "We were 3 hours late for departure and took 2 extra hours in the air because of re-routing. The seats were abnormally stiff and went back so little that it was extremely hard to fall asleep during the 18 hours we were on board. The crew was unwillng to let us bring our instruments on board and thus, they cracked from the air pressure during the flight."

Pros: "Flights attendants were very attentive and helpful on flight."
Cons: "Entertainment system was quite outdated and not user friendly, but it was nice to have it offered."

Cons: "I was on AC A333 from YYZ to MUC. The audio system for my seat didn't work and made for a long flight. Lucky I had downloaded some movies from Nextflix to my mobile device. The only thing I was able to use is the flight tracker on my seat screen."

Cons: "Fact that when my flt was delayed it was too late notice and then when it got cancelled no communication. Poor customer service. ."

Cons: "Felt like a budget flight. We've flown air Canada in the past and this flight seemed like their low end fleet"

Pros: "No complaints"

Pros: "The plane was nice and spacious. A CA agent stationed by customs helped about five of us get to the front of the line, so we'd make our next flight."
Cons: "1. After playing 20 questions at the check-in kiosk, it was unable to print our documents. 2. So we played 20 questions again and the second machine failed to check us in. 3. The flight was delayed about an hour (due to weather, not your fault), so our connection was tight. We alerted the agent at the gate (along with several others). She didn't help at all. She just told us to go to the gate. Well, we had to go through customs, so that wasn't helpful. What we were asking is if she could alert the gate agents at the next flight that we were running as fast as we could. 4. So five of us get to the next gate as they're paging us that the doors are closing. 5. Our bags didn't make the flight, which wasn't unexpected, but it was worrisome when the agent at our final destination told us she couldn't tell where they were."

Pros: "Entertainment options were plentiful -- from TV to movies, podcasts, audio books and games. Boarding was easy and there were plenty of bathrooms aboard. Very, very smooth landing in Vancouver. Easily the best I've ever experienced."
Cons: "Leg room was average for these types of flights. Wasn't a huge fan of the food served; at least one meal was Korean fare."

Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."

Cons: "Not on time. I missed my connecting flight"

Pros: "Staff was really friendly, the flight attendant was even wearing a little witch hat for Halloween, which I really liked. Due to an underbooked flight, we had free choice of seat, because I originally was booked on an aisle seat, I could change to a window seat, that was nice. Since it was a small machine from Toronto to Minneapolis (a little more than 1,5h flight), there was no entertainment system, besides the nice view out of the window. And who likes to start a movie during such a short flight, to not be able to finish it? They also ask you to hand in your carry-on before you enter the plane, because there is not enough space for it inside, which I liked, no wiggeling along the aisle with a little trolley, I just fetched it outside the plane after we landed."
Cons: "Unfortunately, Air Canada didn't serve gluten-free snacks on any of my flights yet (I had good gluten free food though). This is not meant as a negative review, because as an allergic you're usually prepared. It's more a suggestion for gluten-free snacks, peanuts or m&m's work as well as most gummy bears or chocolates :)"

Cons: "The huge line up going through customs"

Pros: "they food I did purchase was pretty good."
Cons: "no snack at all, was all food for purchase. The inflight entertainment was nothing if you didn't have their Air Canada App."

Pros: "We got home but later then expected."
Cons: "Coming home late. Going thru customs took too long. No one to help with directions at Toronto Airport"

Pros: "- On time performance - Friendly crew - Comfortable flights"
Cons: "The gate facility at the Toronto airport was worse than a bus terminal. It was over-crowded and chaotic. Again, we boarded through the tarmac and not through a walkway."

Cons: "Though not in your control, we had a two hour late start. The gate area was crowded with too little seating. It was so far from the main airport area that refreshments were hard to get. The airline did give some snacks but nothing very substantial. Our 8:30 something flight didn't get off until after 10."

Cons: "The boarding gate for small aircraft is very far away from the terminal. There was not enough seating for all those waiting for flights"

Pros: "Efficient boarding."
Cons: "Strong stink coming from bathroom. We were seated toward he back (maybe 2-3 rows from the restroom and it was strong smelling at times."

Pros: "The plane flew in air and got us where we wanted to go but not on time"
Cons: "Everything else Breakfast a slice of banana bread !!! Nonchalant staff Getting water was trouble"

Cons: "The flight attendants were overwhelmingly rude and unhelpful."

Cons: "Delayed baggage took 3 days to get to my home. Flight attendant had assured me that the bag (sports equipment) made the connection which it hadn't."

Pros: "The boarding was painless. We could board early since we were in Zone 1."
Cons: "Not enough space for overhead luggage. The crew looked overworked and stressed. Had to ask the stewardess 3 times for the same order. The seats weren't really an upgrade, it was just a Window and Aisle seat with a table in between. The service was not any better than economy. The Upgrade didn't feel like an upgrade. We will definitely think twice before booking with Air Canada."

Pros: "Able to check carry on before boarding."
Cons: "The flight was delayed an hour and the lounge was not large enough to accommodate all of the passengers in Toronto."

Pros: "Nothing"
Cons: "Delayed 3 hours !"

Cons: "Overly crowded in the are awaiting for flight. It was not organized well and you could tell staff was getting on edge from customers asking about boarding. The departure times should be spread out to avoid this."

Pros: "Nothing at all actually"
Cons: "Old tiny plane, delayed two hours because of what seemed like sheer stupidity. I mean we had to wait an extra 30 mins on top of the regular delay time because they loaded the bags wrong. I had already been traveling over 24 hours due to the time zone differences and this last flight was just intolerable. Certainly it could have been worse, but this was just terrible already."

Pros: "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
Cons: "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."

Pros: "Customer care hotline service over the phone was great! They took care of all my problems and was very nice."
Cons: "Customer service at the airport needs to improve tremendously!"

Pros: "Good flight."

Pros: "It was short, thank goodness since our flight was delayed twice."
Cons: "The small claustrophobic feel of the plane. Every time the steward pushed the cart up,the aisle he bumped into me and was kind of rude."

Pros: "Staff are wonderful."
Cons: "Not comfortable compared to other airlines."

Cons: "Seating is too tight"

Pros: "Weather was nice so it was not due to weather. We had to stay in Toronto overnight."

Pros: "Got me to minneapolis"
Cons: "Boarded via small rickety stairs. Flight delayed over an hour."

Pros: "There was no food or entertainment, so nothing to ratr"

Cons: "Left very late, bumpy ride and bathroom was broken."

Cons: "Boarding at terminal was crowded. 4 flights leaving at same time made process difficult."

Pros: "price was good, considering to china it's 13-1/2 hours"
Cons: "seems like the seats are narrower and tighter (fore & aft) then before"

Pros: "Seats were comfortable. Flight was smooth. Food was decent."
Cons: "Flight attendants were unfriendly and rude."

Read more about Air Canada
COVID-19 information

Safety measures for airlines flying from Changsha to Minneapolis

Airlines flying from Changsha to Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Changsha to Minneapolis

Mandatory masks

Masks required on board, masks provided on flights from Changsha to Minneapolis

Social distancing seating

Middle seats unavailable to book on flights from Changsha to Minneapolis

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Changsha to Minneapolis

Book cheap flights from Changsha to Minneapolis

Recent round-trip flight deals

3/2
Wed
2 stops
Air Canada
37h 16m
CSX - MSP
3/5
Sat
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Air Canada
39h 40m
MSP - CSX
3/2
Wed
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Air Canada
24h 46m
CSX - MSP
3/5
Sat
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Air Canada
25h 50m
MSP - CSX

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