Daily cleaning, installation of cabin HEPA filters on flights from Charleston to Veracruz-Llave
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Scores according to KAYAK customer reviews
Cons: "Mechanical issues caused delay, unavoidable. Crew was friendly and kept us updated."
Pros: "The Chicago airport is a nice airport to stay in when you're waiting for a new plane! Also the flight attendants did a very good job!!"
Cons: "The crew did a very good job of getting us on and off the plane and getting us on a new plane even though it was annoying and inconvenient!"
Pros: "The crew was great"
Cons: "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Plane broke. Gate change. Sat on the tarmac for a half hour to take off."
Pros: "The crew, was friendly and attentive to any and all needs."
Cons: "The flight was supposed to arrive in Newark at 4:30. But it did not leave Charleston until 6:15 PM! This is not the 1st time this has happened with United. It seems that they are always some kind if “weather” delay with United flights arriving and departing Newark. Also, they are constantly cancelling flights to/from there. I would suggest looking at a different airline, perhaps one that cares more about the passengers iteneraries than the number of passengers."
Cons: "I really hate that the major airline companies are charging for every little thing now. I shouldn't have to pay extra for entertainment & an outlet on a 2+ hour flight."
Cons: "95% of my united flights are delayed. Today, they overbooked and asked for a volunteer. I did so and was offered a $1,500 compensation. Instead of 8:00, I would arrive at 11:00. I was very excited and patiently waited for the plane to board, so I coulD receive my new flight info. The flight is inevitably delayed, as it always is with this airline: I would have ended up missing my connection, so it seemed to work out well. However, they’re about to close the doors when the agent says “it’s not overbooked anymore” she gave me the option to so either get on that flight and wing it on my layover to find another flight, or go to Newark. But I needed to make a decision at that moment. The agent revoked the $1,500 because it was no longer overbooked and her demeanor immediately changed from The kind, accommodating agent she was when she needed me to give up my seat. She became short and rude. I got the last available seat because I was the last to board and was forced to check my bag because there was no more room. All because I was willing to change my travel plans. I get to my layover, and the earliest flight I could get would land at midnight with an additional layover. Oh! And the first class seat I was supposed to have on my second leg was not available. All of this was while I was seriously ill— throwing up, just wanting to be home. Honestly, I’ve never liked United. I constantly get over it, because it’s often the less expensive option. At this point, I am so sick of how they treat their customers, and their inability to depart on time. Last time I let them put me through this again."
Pros: "Prompt boarding, no delays,smooth flight. Overall a very good experience."
Pros: "Food was great and unexpected"
Pros: "There was nothing to like"
Cons: "The worst company ever!!!!!"
Pros: "Not much"
Cons: "My flight from Las Vegas to San Fran was scheduled for 0756. Everyone boarded the aircraft the we were pushed on to the tarmac and sat for 1 hr. Normally this wouldn't be a huge issue, but I had a connecting international flight which I missed boarding for. Consequently, I had to spend the night in San Fran which was not compensated by the airline, and I was forced to miss a business rendezvous I had arranged."
Cons: "Plane sucks. Too small and poor seats. Better snack selection."
Cons: "Sit are wayyyyyyyyyyyyyyyyyyyyyyyyyyy to uncomfortable"
Pros: "Great crew & very accommodating"
Pros: "Most of it"
Cons: "Purchase of snack! I only received a cracker and a soda!! Also, the movies were not free!! Really!!!!"
Pros: "On time and organized crew"
Cons: "Wifi access"
Pros: "The crew was very nice and helpful. They comped everyone the direct tv access as an apology for the delay, but I'd rather be comped wifi."
Cons: "It ended up being a 5 hour delay. I would have been fine with it if they had told us up front that it was 5 hours, but instead it's 2 hours, then after an hour passes they tack on another hour and so on. It would be nice just to know it'll be a long wait, so we can leave and come back or reschedule our flight for the next day."
Cons: "Cramped space."
Pros: "On time."
Cons: "Flight attendants brought a few people drinks and then disappeared leaving the rest of us thirsty"
Cons: "Third time a flight has been delayed and then cancelled. United has horrible customer service, rude and inexperienced. It will be a very very last resort before I ever book with them. Three strikes you're out"
Pros: "Timely take-off. Info from flight deck good in the beginning."
Cons: "However reporting of weather delay and the info about fuel stock on the aircraft could have been beter managed."
Pros: "Flight was on time"
Cons: "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
Cons: "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
Pros: "I arrived and my flight was delayed until after 9:30pm and my connecting flight left at 10."
Cons: "Unreliable. Could not get me to my destination in a timely manner. Trip cancelled."
Pros: "The comfort the pleasantness of the staff the on time departure and arrival"
Cons: "More room. The plane was not full but we still were shoved in middle seat with no room for normal shoulders without over lapping. The seating areas are not comfortable. They put three seats where there is only room for two."
Pros: "Not much gave united a chance may not travel again"
Cons: "Very hot flight attendants were not friendly checking in o"
Pros: "Easy boarding and on time . Pleasant staff. 0verall good flight"
Pros: "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
Cons: "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
Cons: "Had to wait 5 hours because my flight was canceled with mechanical issues to the plane."
Pros: "Service was good"
Cons: "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."
Pros: "Length of flight."
Cons: "We were kept in the airport for hours on end without being informed our flight was cancelled. Something was wrong with the plane and then by the time it was fixed the crew had times out. We were given no information, the delays just kept increasing and increasing. We had to fly out the following morning which made things very inconvenient for getting rides from the airport and getting to work on time."
Pros: "The flight crew stayed calm and polite as people were frustrated with the boarding process and a few other errors. The communication was clear and consistent about our delay due to the rain and when we would be landing as well."
Cons: "The two gates were boarding separate aircrafts and the lines because a cluster of confused and irritated people. It was hard to board with all the confusion as our gate kept changing where to line up with our groups and eventually we were able to board. Some of the flight crew was a little snappy when the seatbelt light was on for a long time and people had to use the restroom."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."
Cons: "Barely enough room to hoist your baggage in the overhead bins"
Pros: "The crew was pleasant and polite."
Cons: "No leg room, only ranch snack mix."
Pros: "That it got me from point a to b"
Cons: "Plane was very old and rickity. Crew was short. Boarded plane late and of understaffing. Overall pretty terrible."
Pros: "The flight from Charleston was uneventful"
Cons: "There was no problems flying from Charleston to Dulles"
Pros: "Being able to leave on my desired day."
Cons: "This would have been my first time on this airline ans I was excited going into it with ano open mind. However as I was getting ready to head to the airport, my flight was canceled and they rebooked for another flight that would leave the next day with a 3 to 4 hour layover. I was frustrated with the flight selected and therected seemed to be no effort into suiting me with an equivalent flight in which I purchased, which was a direct flight. I spoke to a reap that found a flight on another airline, but it still was not a direct flight in which I requested. For this being my first impression I was not impressed!"
Pros: "Friendly and efficient"
Cons: "No wifi on small plane"
Pros: "Staff was courteous, and explained situation clearly."
Cons: "After booking my flight two months prior and checking in 12 hours earlier, I was not allowed to board the plane because United had overbooked. Thus forcing me to fly to Charlotte then Newark at a 5 hour delay. There was also no drink for those in my row during a two hour flight from Charlotte to Newark."
Cons: "Significant delays, minimal information."
Pros: "There were open seats!"
Cons: "Delayed a little because of weather. No big deal."
Airlines flying from Charleston to Veracruz-Llave have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Charleston to Veracruz-Llave
Masks required on board, masks provided on flights from Charleston to Veracruz-Llave
Social distancing seating
Middle seats unavailable to book on flights from Charleston to Veracruz-Llave
Testing for antibodies, testing for symptoms for flights from Charleston to Veracruz-Llave
Waiving of change fees. Search flexible flights from Charleston to Veracruz-Llave