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Cons: "Therer were four different planes listed leaving at my gate at one time. I was eventually moved two times to different gates. Outbound flight delayed almost an hour and the terminal was extremely overcrowded. Return flight was delayed almost four hours. No notifications made of delay prior to arriva"

Cons: "THE TWO SCREAMING KIDS THAT SAT BEHIND AND ACROSS FROM ME. THE MOTHER DID NOTHING ABOUT IT AND THE FATHER DID LESS. WHY CAN'T THESE RUG RATS FLY ON A FRIGGIN' PLANE WITH JUST SCREAMING KIDS? JUST A SUGGESTION FOR YOU SUGGESTION BOX. OTHER THAN THAT, THE FLIGHT WAS FINE."

Cons: "My entertainment system was not working, flight was delayed for 1 hour"

Cons: "Where do I start: our 7:00am flight never made it out of Charleston and we missed our 2:15 connecting flight to Martinique. After paying $300 worth of rebooking fees and an additional $150 on a hotel room we finally flew to JFK and made it to Martinique where we enjoyed a 2 day vacation. So unfortunate, this extremely delayed flight by JetBlue cost us a lot of money, time, etc."

Pros: "Flight departed and arrived on time, Jetblue staff were very friendly and nice plane was clean!"

Pros: "Boarding at Cartagena was perfect, crew very friendly, courteous and fast. Crew on board was mostly good, one particularly friendly and helpful. We took off on time and arrived in FLL early."
Cons: "On board the seat recline and TV buttons were all broken. Seat was very uncomfortable. A lot of advertising on the TV that couldn't be changed and also by the crew before disembarking. Some crew members seemed to not want to be there."

Pros: "Flight was good and service above average"

Cons: "They information re the baggage was incorrect"

Pros: "Flight was very smooth even though we flew through some tubalence - very good pilot."
Cons: "Flight was delayed twice. The boarding took a long time and we ran into overtime. The boarding staff members seem to have no urgency in boarding customers on an already delayed flight. Very mediocre."

Pros: "On time and great food and service"

Cons: "We had mechanical problems prior to take off. Our flight was delayed for a couple of hours. Once inside the aircraft, we were kept there for an additional 2 1/2 hours before take off. We landed in Fort Lauderdale 5 hours later than the scheduled time. We got home at 5:00 AM. Unexeptable!!!!!!"

Pros: "Amazing !"
Cons: "No complains !"

Cons: "The delay and the fact that I had to pay extra for an under pound suitcase."

Cons: "Flight was cancelled with no explanation why"

Pros: "Not Much. Worst airline I have ever flown on."
Cons: "Food was a bag of chips. No in flight movies. Flight was delayed several hours."

Pros: "Very good!"

Pros: "One crew member who was patient enough to take care of me"
Cons: "Little entertainment and 5 hours delayed, plus the Colombian officers were so dump to select me for a revision of my hand luggages just before I'm birding my flight...the had 5 hours to do that and they do it minutes before I board, wrong timing, that's stupid!!"

Pros: "TV SYSTEMS were not working"
Cons: "Emergency row was very spacious"

Cons: "My flight got delayed 4 times"

Pros: "Everything was fantastic!!"

Pros: "The leg room and stretch out was good. Seat was comfy The crew was very attentive and supportive. Pilot was informative"
Cons: "Some of the snacks could be more healthy There was a take off delay (mechanical) which was only explained when solved"

Pros: "Most flight attendants were friendly. Food and entertainment were great."
Cons: "One of the male flight attendants was rude to me as I was politely trying to get to the bathroom. Flight was delayed and there was no reason given to us."

Pros: "On time departure and early arrival. Roomy seats."

Pros: "more leg space liked loading from the back to the front of the plane."
Cons: "late departure."

Pros: "The customer service was great. They compensated me for the delay. The seats were spacious."
Cons: "A 6 hour flight delay. Luckily me for my connecting flight wasn't until the following afternoon. Had it been earlier I would have been extremely upset because it could have derailed my entire travel plans."

Pros: "Free wifi!"

Pros: "The flight itself was too bumpy and scary"

Pros: "Everything was perfect I will recommend people to use JetBlue"
Cons: "Nothing"

Pros: "great everything. on time. easy check in. great service."

Pros: "Nothing"
Cons: "Angela, not having room for my carry on under my seat even though it's a book bag that always fits otherwise. Also, Angela. Angela sucks"

Pros: "Smooth flying of the plane. Customer service"

Cons: "Flight was delayed more than 6 hours and we missed the connection. The only alternative offered was the same flight 2 days later. To avoid similar risk we went to FLL on the delayed flight, but we were responsible for transportation and hotel for 2 days! Understandable that they can't control the weather, but no excuse for forcing us to stay or paying extra."

Pros: "Love jet blue. Everyone is extremely nice, professional, attentive and helpful. Best leg room, comfortable seats."
Cons: "Delayed!"

Cons: "Did not have anywhere for me to hang my suit like on other jets. had to fold and use overhead bin which caused m y suit to wrinkle"

Cons: "International fly without food, what a shame!!"

Pros: "Flight attendant and crew were pleasant"
Cons: "N/A"

Pros: "Nothing"

Pros: "nothing"
Cons: "You cancelled my flight and left me stranded. Extended my day and caused me a lot of aggravation. I will never fly Jet Blue again. You did this for your convenience as the flight was not full."

Pros: "Smooth flight"

Pros: "Seating was spacious in 4A, and I am a larger than average person. Loved the Terra Chips for a snack! Generously gave me the whole can of Coke Zero, where some airlines dole drinks out in half can servings. Left and arrived on time."
Cons: "There was some entertainment at Ft Lauderdale Airport when we arrived. The person who knew how to drive the bridge between aircraft and terminal was not there. Someone pitched in and rammed the aircraft around 4 times, trying to make a good connection."

Pros: "Excellent professional crew"
Cons: "Very limited soft drink options"

Cons: "Tsa precheck line was long and then the"

Pros: "Everything"

Pros: "I like the fact that you had the option between movies n seeing the ruth path we were traveling."
Cons: "I didn't like the fact that I didn't get a cook meal worst the fact that the flight delayed for such a long time. We should be more prepared for the fare we paid. I also didn't like the fact after paying that fair you still have to pay for the checked on bag. I believe we sould have at least get one bag checked on and then pay for any additional bags checking on."

Cons: "I was in row 4 and overhead storage was full before I boarded so I had to gate check my bag. This was unfortunate."

Pros: "Service and friendly staff"

Pros: "Seat was ok"
Cons: "Flight delayed, airport waiting room congested, I had to pay 200 extra to find seats together, flight location on monitor not working"

Pros: "Boarding was on time and done without problems."
Cons: "Space is very limited, me and my partner seats were appart."

Pros: "The best flight ever, the crew, the attention, the flight, everithing great! Even the snacks!"
Cons: "Nothing"

Pros: "Crew was extremely friendly, service was great, and dinner was awesome"

Cons: "Seat wasn't comfortable"

Pros: "Nothing remarkable"
Cons: "Delta was ordinary"

Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."

Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"

Cons: "uncomfortable seats, thin seat cushions"

Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."

Cons: "Better seats"

Cons: "No in flight entertainment"

Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."

Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."

Pros: "I was surprised by the amount of snacks and drinks on such a short flight."

Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."

Pros: "Excellent"

Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"

Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."

Cons: "Plane was late numerous times. Boarding was painful"

Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."

Cons: "3 hours delay"

Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."

Pros: "Movies"
Cons: "Everything else"

Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."

Pros: "Incredible service, great entertainment options, comfy seats"

Cons: "2 1.5 hour delays for things that Delta messed up"

Pros: "The flight attendant, Winsom, was fantastic."

Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"

Pros: "Entertainment"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."

Cons: "Entertainment Poor. Not to many movie for 14 hours trip"

Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"

Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"

Pros: "We were early, I had free Wifi, I love Delta!"

Pros: "We didn’t order food"

Pros: "We didn’t order food and there was no online entertainment"

Pros: "What a city.. Unique for hell sure..."
Cons: "Nothing"

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."

Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."

Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."

Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."

Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."

Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."

Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."

Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."

Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."

Cons: "small aisles and space in the seats. me and my wife were seated"

Pros: "I didn't like anything because the fly leat 3 hours"

Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"

Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"

Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."

Pros: "Everyone was quick"
Cons: "Small seats"

Pros: "Todo bien"
Cons: "Todo"

Pros: "Finally taking off"
Cons: "Being stuck on the runway"

Pros: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."

Cons: "Beverage service 10 minutes before landing. The cabin crew waited quite some time before starting service which meant they finished late"

Cons: "No space! Glad I was sitting next to family! Seats were tight...no leg room...long flight!"

Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."

Pros: "I liked that you could watch TV and movies from your personal device without a charge."
Cons: "That the flight was delayed."

Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."

Pros: "The attendants helped you with all your needs. They were professional and fluent in the languages necessary to help the passengers. Very impressed"
Cons: "Good was good. Snacks and beverages were awesome."

Pros: "From start to finish everything went smoothly. Love the spacing of the seats too. Flight attendants were very attentive."
Cons: "The volume over the speakers were very low. Couldn't hear what the captain was saying, whenever he spoke."

Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."

Pros: "The boarding process was easy and the seats were extra comfortable"
Cons: "Nothing"

Cons: "We bought 3 seats on Business class. My seat did not have the TV working. After flying for 2 hours the flight attendant gave me a portable TV, after asking multiple times. The food was totally horrible. The catering company that American Airlines uses needs to be replaced immediately. Flying TAP, Emirates, Latam, British Airlines , their catering company is very good. Flight attendants were sarcastic and rude. The service was equivalent if you fly coach class."

Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"

Pros: "I fell asleep and missed dinner. When I woke up one of the stuff came up to me and asked me if I would like to eat something and went especially for me and got me the the dinner portion. Although we had a delay I was informed promptly and the staff apologized for my inconvenience. The airline took responsibility and did not blame the delay on other factors. Thanks for being honest"

Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"

Cons: "HORRIBLE experience. I had a flight delay that forced me to reschedule to a flight the following morning and caused me to pay for an overnight at a hotel; none of the staff seemed to care whatsoever about their customers' travel plans or experience, giving us little to no information up to the point of canceling our flight, and doing even less to accommodate when plans were foiled. I honestly am waiting for a refund at this point. Terrible trip with American Airlines."

Pros: "Nothing"
Cons: "Super old planes, couldn't control a/c or had a tv."

Pros: "Great choices of movies and the system was good"
Cons: "the food was awful and the crew seemed stressed out and not flexible at all."

Pros: "The only good part was that I had no one sitting next to me"
Cons: "We had a 8 hour delay in Lima and the customer service was terrible. I did not know what was going on for hours on end and they keep giving all the passengers the loop around. I work in the hospitality industry and this isn't the way to treat your paying customers"

Pros: "Nice flight attendants!!"
Cons: "We boarded an hour late with no explanation then left even later because we were so far back on the run way. Also the last checking me in was not the kindest! Nor was the man who scanned my ticket to go on the plane."

Pros: "Seat"

Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."

Pros: "Arrived early and flight wasn't packed."

Pros: "The inflight crew was outstanding!"

Pros: "Puntuality in both fly's"

Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."

Pros: "Exit row seating."

Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"

Pros: "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
Cons: "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."

Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."

Pros: "We flew directly from Madrid to Miami with IBERIA"

Pros: "Business class comfort was a huge difference! The seat, space entertainment was great."
Cons: "Food not great. Priority line not separate for boarding. If you don't board right away when first called, you get stuck behind everyone else boarding. Those that have higher boarding numbers stand around blocking the line and no announcement ever made to remain away from line."

Pros: "Right on time."
Cons: "The aircondition was extremely cold. I was freezing"

Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."

Pros: "Premium space"

Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."

Pros: "Handicap boarded with sufficient extra time"
Cons: "Not enough room."

Pros: "Enterteiment was Very good. Plane New."
Cons: "Attendants did not give me coffee. Just yougurt. Nobody offered. But esse offered to Others."

Pros: "Fomos atendidos pelo JIM ao fazer o check in e despachar as malas e adoramos o atendimento. Muito simpático e gentil."

Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."

Cons: "Person on my seat on previous flight puked and it had not been cleaned up. Puke in the seat tray and on the floor. My personal bag had pile all over it. Yuck."

Pros: "I liked the smoothness of the flight"

Pros: "Crew cordiality"
Cons: "Comfort of the seats, could not recline"

Pros: "Friendly staff at the gate, also the crew as goodl"
Cons: "Don't need 2.5 hours delay to start my vacation. We finally checked in at our hotel at 01:00am....."

Pros: "Checking in with kiosk was easy. Boarding went quickly. Seats had adequate space."
Cons: "Older plane than the one going down. No seat back entertainment. Typical mini bag of pretzels and a drink."

Pros: "The flight was smooth and uneventful."
Cons: "The crew did not seem to be in the best mood."

Pros: "Low cost"
Cons: "The vonfort of chair is bad and the entertainiment do not work"

Cons: "Mechanical issues caused delay, unavoidable. Crew was friendly and kept us updated."

Pros: "The crew, was friendly and attentive to any and all needs."
Cons: "The flight was supposed to arrive in Newark at 4:30. But it did not leave Charleston until 6:15 PM! This is not the 1st time this has happened with United. It seems that they are always some kind if “weather” delay with United flights arriving and departing Newark. Also, they are constantly cancelling flights to/from there. I would suggest looking at a different airline, perhaps one that cares more about the passengers iteneraries than the number of passengers."

Pros: "Prescreening"
Cons: "Nothing"

Pros: "Great crew & very accommodating"

Pros: "The crew was very nice and helpful. They comped everyone the direct tv access as an apology for the delay, but I'd rather be comped wifi."
Cons: "It ended up being a 5 hour delay. I would have been fine with it if they had told us up front that it was 5 hours, but instead it's 2 hours, then after an hour passes they tack on another hour and so on. It would be nice just to know it'll be a long wait, so we can leave and come back or reschedule our flight for the next day."

Cons: "Third time a flight has been delayed and then cancelled. United has horrible customer service, rude and inexperienced. It will be a very very last resort before I ever book with them. Three strikes you're out"

Pros: "Not much gave united a chance may not travel again"
Cons: "Very hot flight attendants were not friendly checking in o"

Pros: "Easy boarding and on time . Pleasant staff. 0verall good flight"

Pros: "Nothing"
Cons: "Everything"

Cons: "Had to wait 5 hours because my flight was canceled with mechanical issues to the plane."

Pros: "Service was good"
Cons: "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."

Pros: "That it got me from point a to b"
Cons: "Plane was very old and rickity. Crew was short. Boarded plane late and of understaffing. Overall pretty terrible."

Pros: "Being able to leave on my desired day."
Cons: "This would have been my first time on this airline ans I was excited going into it with ano open mind. However as I was getting ready to head to the airport, my flight was canceled and they rebooked for another flight that would leave the next day with a 3 to 4 hour layover. I was frustrated with the flight selected and therected seemed to be no effort into suiting me with an equivalent flight in which I purchased, which was a direct flight. I spoke to a reap that found a flight on another airline, but it still was not a direct flight in which I requested. For this being my first impression I was not impressed!"

Pros: "Staff was courteous, and explained situation clearly."
Cons: "After booking my flight two months prior and checking in 12 hours earlier, I was not allowed to board the plane because United had overbooked. Thus forcing me to fly to Charlotte then Newark at a 5 hour delay. There was also no drink for those in my row during a two hour flight from Charlotte to Newark."

Cons: "Significant delays, minimal information."

Pros: "I was in economy + which had good leg room"
Cons: "Overhead bins for economy + are placed elsewhere. Preselected meal not available and was delayed in serving the alternative for 20 mins. Entertainment options include TV shows with 1 episode to pad the numbers"

Pros: "Lots of offers of water; great entertainment package; decent leg room and storage for items; fast deplaning; on time; also because the flight wasn't full they blocked off the seats around the bathrooms making it easier for people to stretch, chat and walk through that area--it seemed like the smart thing that crews might overlook but made a big difference for people with kids and those who wanted to stretch."
Cons: "maybe it's because I was behind the wing but I didn't hear a single word they said over the loudspeaker."

Pros: "Good."

Pros: "The crew was very pleasant. Boarding was very organized and quick. The lady that checked us in was very pleasant to everyone. Joked around to make you feel more excited to board the plane."
Cons: "The seats were tiny. Not much comfort in that. There wasn't any food or drinks offered. We hit turbolance the entire time (not your crews fault)."

Pros: "Quick flight"
Cons: "No videos to watch; had to supply own due to short flight."

Cons: "Plane broke had to deplane... Missed flight due to shorter layover than expected"

Pros: "Never again with United small seat dirty bathroom only 2 restroom for 300 ppl"
Cons: "Nothing"

Pros: "Ride was good. Attendants were good. Other passengers were cooperative and compliant."
Cons: "This plane, as most others nowadays, was cramped for space."

Cons: "Everything"

Cons: "Food"

Cons: "Flight was bumpy all the way to Newark , didn't like that"

Pros: "Nothing This was the worst flight I had in all the years I am flying with United"

Pros: "We had a good flight on a beautiful day. Smooth ride no weather or atmosphere issues. Thank God. Stewardess was very polite."
Cons: "Wheel chairs were not provided in time. We had to wait till airline emptied and still wait. Cause of lack of assistance for wheel chair transporters. Some had connecting flights, pray they made it there. The ones that came to pick us up one two persons for eight people could not do the job. So we were taken off air craft n put out in lobby, to wait for all to be off the aircraft and then transport, one at a time to baggage claim area. Transporters and stewardess did a very gd job. Just the lack of help. Air conditioner on plane was off, so even ten minutes of smell bathrm, is just too much when air conditioning is off. I got very congested and had to use the inhaler, after a couple of sneezes due to environmental allergies. On top of that, cleaning people got on to clean w chemicals, only to affect me some more. Now I stuffed up, feel horrible, nite was bad with asthma n allergies that could have been avoided."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Can't tell something out of the ordinary. Friendly crew."
Cons: "Uncomfortable all the way, remind me planes from the 90`s"

Pros: "Fast flight, on-time"
Cons: "Old plane, uncomfortable seats, really dirty looking bathroom"

Pros: "Nothing"
Cons: "Everything"

Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."

Pros: "Boarding was organized and easy. The crew was great"
Cons: "Everyone is so crammed together in economy that even just a few hour flight was really uncomfortable for everyone in our row and we were all average sized people. I am 6ft tall 180lbs and had the aisle seat but still found zero comfort in the seat and leg room. The gentleman next to me was even smaller than me and he struggled too"

Pros: "Courteous and friendly employees..helpful"
Cons: "Nothing"

Pros: "We had a delay and everyone was very helpful!!"

Pros: "I had a great flight"
Cons: "The normal when you land and getting off flight"

Pros: "Flights were on time..."

Pros: "Hated it. No personnel for guidance or help. The One employee there was rude and non communicative Changed carousels without notification. My luggage ended up in another section of baggage and I had to walk in search occur helped by some foreign travelers from a different United flight."
Cons: "Baggage retrieval. Confusing. Rude employee. Unhelpful. My husband circled the airport 4 times while I hunted down my bag and found it in a different location. It was a horrible experience."

Pros: "Polite crew"
Cons: "Stinky plane"

Cons: "They should offer free movies and this silly bags of nuts; can someone be more creative?"

Cons: "A caramel waffle is definitely better than salted pretzel sticks but the airline should at least offer chips or cookies."

Pros: "everyone was quick, efficient, and customer oriented. seats were comfortable and the snacks were nice."

Pros: "Flight attendant was wonderful."
Cons: "Confused. 1st received a msg delayed 1.5 hrs so was prepared for that. Then received msg an hour before delayed 15 min. Rushed to airport and it was still delayed 1.5 hrs. The plane was small but flight was ok."

Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."

Pros: "Arrived a bit early."
Cons: "Constant changing of gates, lengthy layover and turbulent flight."

Pros: "For the first time we were upgraded to first class our boarding group to number 1 everything was great"

Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."

Cons: "Delay n missed my 2nd flight Then a 50 min flight was canceled"

Pros: "I liked that I slept the whole way."
Cons: "That united barely serves any snacks, need something besides that wafer that won't even make a dent in hunger."

Pros: "On time, efficient, & friendly staff"
Cons: "You get what you pay for... just sayin’"

Pros: "Quick trip and excellent pilot as it was quite turbulant"

Pros: "Nothing"
Cons: "3 hour delay with no explanation about the reason by anybody. People at the boateing station treated us like if they were doung us a favor. They made us unlock our luggage and didnt allow us to lock it before checking it."

Cons: "The flight was canceled!"

Pros: "Easy plane to deal with"
Cons: "Warm on the runway, while waiting in the plane to take off"

Pros: "Small plane quick easy boarding"
Cons: "No food no tv"

Pros: "Crew hands out cups of ice to passengers since the plane is so hot."
Cons: "Silver does not care much for comfort or customer experience. Be prepared for your plane to be the same temperature as it is outside. The air isn't turned on until the plane takes off and it doesn't cool down the entire flight."

Cons: "Late. Late. Late. LATE."

Pros: "They were nice but plane was hot"
Cons: "Very Little A/C"

Pros: "The kind, saint of a Silver Airways gate worker who spent quite literally 3 full hours dealing with the botched planning of United and Silver Airways. After being turned away multiple times and waiting on hold for what seemed like an eternity she finally was able to get me rescheduled for a flight on American Airlines the following Morning."
Cons: "Weather was terrible in Florida, so as expected there were some delays. Sitting in Key West airport I watched Delta and American Airlines depart flight after flight while we, the suckers who booked through United and Silver Airways, sat for 5 hours. The gate worker in Key West and two United Airlines call center workers were completely useless in helping me reschedule the flights that I was going to miss (even with a 5 hour layover at my next stop). The airline blames the entire thing on weather, yet no other airlines were suffering from 5+ hour delays. It's my opinion that early on in the day Silver Airways mismanaged the movement of their aircraft which exacerbated the delays experience by thousands of passengers."

Pros: "I got to fll safely"
Cons: "Everything else about the flight very poor. Will never fly sliver airways again."

Cons: "There was no gate agent available to answer questions and flight was delayed without any announcements or updates until after original takeoff time. Lots of confused passengers."

Cons: "actually it is robbery to charge $ 30. 00 EACH way to be able to have a change of clothes !"

Pros: "Plane left on time and arrived on time. No delays."
Cons: "Had to wait on trolley for another flight to deplane. Added 30 minutes onto our trip."

Cons: "I'm sick of flights being delayed"

Pros: "The flight was on time and we got from A to B."
Cons: "Flight attendant grabbed my shoulder bag (small tote type) from me and shoved it into an overhead compartment while I was trying to find bandages in it to replace the dressing on a wound on my hand from a swimming accident. She insisted that this small bag, which I had retrieved from under the seat when I saw the condition of my hand, was too big to fit there. She was a large woman with very short bleached hair. No name. . . . I had to try to avoid further injury while de-planing and handling luggage and wasn't able to replace the bandage until I reached the arrivals area, after Immigration & Customs at Ft. Lauderdale. For any level of service Silver fares are ridiculously expensive, working out at almost $1.00/ mile flown for this journey - comparable to a $4400 economy fare from FLL to London!"

Cons: "I was charged a total of 140.00 dollars so that our bags could fly with us. If the airline needs the money it should be included in the ticket price when I purchased it. You can be sure I will never fly Silver again and I will everyone I know that is thinking about flying Silver don"t."

Pros: "Flight crew was very nice and apologetic for all the possible hassle we had."
Cons: "Boarding staff at the gate were rude, told customers they'd have to remove passengers from a flight they paid for to accommodate pilots that needed to reach a destination. Shows a lack of concern for the customer."

Cons: "Plane stayed really warm and not all of the vents worked properly."

Pros: "We were almost on time"
Cons: "Landed on time but had to wait 20 before we could deplane. Had to wait for our luggage"

Pros: "The flight was fine. Food and entertainment is not applicable because the flight was only 35 minutes"
Cons: "They did not put the luggage on the baggage carousel after landing, but left it sitting who-knows-where -- underneath the airport, or outside the terminal -- and didn't want to look for it without an argument"

Pros: "Great crew and service. No food or entertainment due to it being a short flight."

Pros: "It was awful we still havnt made it there. We're stuck in ft lauderdale"
Cons: "They never get you where your supposed to go!"

Pros: "Silver Airways got us to our destination on time and no fuss. We hadn't flown with them so had no expectations but it was all fine. It was a short flight."

Pros: "it got me there"
Cons: "overcharged for checked baggage (30% increase from 3 weeks ago)"

Pros: "Flight was good crews were good"
Cons: "I could not check in from my phone"

Pros: "Chamaing crew , beautiful young lady's"
Cons: "Great overall flight"

Pros: "All was super efficient allowing me to make a connecting flight after clearing customs. North Eleuthera employees are always wonderfully friendly & helpful!"

Pros: "Nice staff. On time."

Pros: "amazing airline; left ahead of schedule and so easy. love the smaller plane"
Cons: "nothing"

Pros: "Flights was ok but was 30 minutes late."
Cons: "When I got to Fort Lauderdale no luggage was there . I ask silver airlines and they said everything was uoaded from the plane. Then they called Key West and my luggage was never loaded. I was at the airport at 9:00am and my flight left at 12:45pm approximately. How can you not load my luggage. I finally got my luggage at 1:10am on Sunday ."

Pros: "The team seemed experienced and friendly"
Cons: "- The plane skidded on the landing strip and suddenly halted (scared passengers slightly) - The flight was only 41 mins but at least a mint could have been handed out to show more hospitality. - Departure ran 1 hour late. We weren't notified until take original take off fime."

Pros: "Basic no frills flight, from point A to point B. Did it efficiently."

Pros: "In the wake of the Fort Lauderdale shooting, I felt the crew was professional and all attempts to reschedule flights was successful and effortless."

Pros: "Nothing"
Cons: "Everything. Late departure is normal for them because their schedule seems to be totally unrealistic and their incoming flights are always late arriving, hence delaying the onward flight. the baggage handling was a joke. On the one hand you could say they were very quick in delivering the checked bags to the carousel but on the other hand they were totally incompetent because the moment the bags arrive they apparently cart them off to their office and lock them up while their employees go off to do other things. In the time it took us to walk from the gate to baggage claim our baggage had been carted off to the office and we had to wait over an hour for the next Silver arrival to find an employee who could open the office and deliver our bags. Additionally there was never any information about the flight on the screens in arrivals and we had to ask a lady at the FLL information desk for help."

Pros: "The price was good and flight was quick"
Cons: "In the back, the plane smelled like the toilet had overflown."

Pros: "The woman at check-in to get my boarding pass at TPA was nice. Our flight attendant was very nice as well."
Cons: "There was no real sign pointing towards were my gate was. Additionally the flight was boarding late and no announcements were made. Also, I didn't know the airplane was that small. The workers at the gate seemed very uninterested in being there as well and had a very "whatever" attitude. We had a lot turbulence but that's something you can't control."

Pros: "Nothing"
Cons: "Nothing"

Cons: "Do not walk, RUN from this airline. They are awful."

Pros: "Easy to get off and on. Friendly crew"
Cons: "Cramped seating. No hookups on some flights and $$ on others"

Pros: "Staff was pleasant."
Cons: "No snack during flight."

Cons: "The flight was delay for almost for more than two hours and never the counter personnel inform us from the beginning why. The flight supposed to leave Tampa at 10:45 and we leave at 1:20pm."

Pros: "Good means good--not that I was in any way dissatisfied. Flight was very short so not much could possibly have been done better."
Cons: "One minor point--I was told to be at the airport 2 hours before the flight which seemed a bit much given the size of the airport and the plane. Observation showed that one hour would have been plenty."

Cons: "1 hr late even though FlightAware reported it ontime."

Cons: "Poor service during bad weather. I ended up at an airport different than my reservation. And because my connecting flight was with Southwest and not one of your "partners" I had to pay $500 to change my flight. I will never use Silver again"

Cons: "Seats are cramped and plane is way too hot."

Pros: "Not having to use them again"
Cons: "Constant flight delays"

Pros: "Very hard working gate crew to handle the delay"
Cons: "Poor preparation for flights by crew, maintenance, grnd crews. Late find of maint issue in tampa to fll flight causing delay. Late fll to tpa flight, first flight of day . really!!!!"

Pros: "Flight attendant was nice."
Cons: "I could have rented a car and driven to Ft. Lauderdale from Orlando faster! Looked into it but realized I had a non-refundable ticket. Got to Ft. Lauderdale 2 and 1/2 hours later. Rent a car, it will be a lot faster!!!!!"

Cons: "Old prop plane but OK for short distance"