Pros: "Excellent sleeper seat in business class. Good food. Good service. On time departure and on time arrival."
Cons: "no suggestions"
Pros: "I thought the seat were better and were very uncomfortable!"
Pros: "Crew excellent."
Cons: "Seats super small."
Pros: "The plane departed on time, smooth landing"
Cons: "Should offered more meal selections besides pork and beef"
Pros: "Crew was courteous enough, and plane was quite new."
Cons: "Provision of at least toothbrush,etc like other airlines for long flights."
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Pros: "The 737-800 was comfortable for the 3-hour flight."
Pros: "I really liked the layout of the seats in Economy. Very comfortable. Didn’t seem like a huge crowded section, and very good service and movie selection. Also bathrooms were very clean. Food service also very good!"
Pros: "The flight itself was excellent !"
Cons: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
Cons: "my middle name was incorrect and neither the airline nor the booking company Justfly could correct my name. They couldnt help me to ensure i could still make it to Kathmandu. Only option I had was cancel."
Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
Pros: "For such a classy airline, they have terrible coffee and tea"
Pros: "China Southern is just a good solid team their people are nice and the planes are clean and proper."
Cons: "i don't think they gave us breakfast, which would have been nice, given that upon arrival there's a tough visa ordeal to go through."
Pros: "The food & The Staff."
Cons: "That my flight was delayed for 5 hours and my luggage went missing."
Pros: "Very professional and friendly staff. Prompt response to call button"
Cons: "Same as nearly every airline....;why not board from the rear. it would be so much more efficient.."
Pros: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Cons: "Food , tv, many hours of waiting for boarding"
Pros: "The entertainment was good, food was great, crew was friendly, and the travelers were actually really awesome, quiet, disciplined. Loved the flight."
Cons: "I had booked the free hotel for when you have more than 8 hours on the layover. I got to the airport to find that because I didn’t have a US passport, I couldn’t take advantage of the hotel, although my wife who is American, could have chosen to. So we stayed for 9 hours in the airport, and then boarded another 10 hour flight to NZ. It would have been useful to know the limitations, and maybe even get some kind of voucher for food or a lounge from the airline since they could have told me about the passport restrictions."
Pros: "Amazon A380 flight, great service by the flight attendants."
Cons: "Unable to check in online."
Pros: "Service was good"
Cons: "Food wasn’t great but not bad"
Cons: "They left one of my bags in China. I need it"
Cons: "They didn’t have Wi-Fi on board"
Pros: "Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble."
Cons: "Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful."
Pros: "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
Cons: "Minimal choice of breakfast - no artificial sweetener"
Cons: "I will never fly with China Southern again- ever. They wouldn't Re-book me on the flight the following day when they wouldn't let me on the flight due to my gate agent not checking me in. Terrible terrible terrible service."
Pros: "The service, food, and comfort are amazing. Their entertainment selection (movies) were larger than most other international flights I've been on. I was really impressed."
Pros: "Food was delicious!"
Cons: "DELAYED FOR 7 HOURS"
Cons: "Their website is very bad and I couldn't reserve a seat and couldn't select meal type. At the ticket counter they didn't ask for anything just issued the tickets. The food was bad."
Pros: "Good wine"
Cons: "No sparkling water, no good meet"
Pros: "It was an inexpensive flight. Flight attendants were nice enough. Each seat had pillow, blanket, and headphones for personal screen. Drink cart came by several times and there were two meals served. Boarding was fairly quick as was deboarding. No problems with baggage. Early landing."
Cons: "Seats aren't very spacious; not much leg room and doesn't recline much. Luckily I'm a petite person, but I can imagine if I was of average height or taller/heavier I'd be uncomfortable. Food is mediocre. Airline food isnt great in general but I've had better on an airline. Flight had a delayed departure."
Cons: "Below average food and absolutely no in-flight entertainment. Flight delayed over an hour....essentially impossible to get wifi at CAN airport and when you do it's so slow so as to be useless anyway. World-class airport or airline? Not even close...."
Pros: "The plane was quite late arriving into our departure airport due to the often challenging weather in both Chongqing (mist and fog) and Guangzhou. However, we made up about half of the lost time. It's a short flight at just 1h 45m so not much to expect or complain about; worked out fine."
Pros: "The international flight from New York to Guangzhou need more leg room even the upgraded economy was tight with stiff non moving arm rest for a couple wo seat together"
Pros: "Crew was great"
Cons: "no power in economy"
Pros: "The crew was excellent."
Cons: "Food and entertainment were less than fair."
Cons: "Food is very bad. At dinner they only have one choice when coming to my row. Told us they are running out choice."
Pros: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
Cons: "China Southern cancelled the flight, and automatically rescheduled this flight to 4 days later - unacceptable. It took a lot of time to cancel it, and I am still waiting for a refund. (You're welcome for the three month free loan.)"
Pros: "Stewardesses we're extremely courteous & responsive. I was impressed with online streaming system. I was blown away by the free transfer to a layover hotel in downtown Wuhan - we were shuttled like first class. Many of were prepared to sleep at the airport for 8 hrs so this was very thoughtful!"
Cons: "Planes did not pull up to the gate - sometimes shuttle times were exceedly long. Meal quality inconsistent - meals from Wuhan to Bangkok were not appetizing at all!"
Cons: "We did not realise we could not change out flights. We had to buy four one way tickets from Rome to Sydney rash back home because my father in law was severely ill. On the tickets, it doesn't state it can not be amended. They should have more details of changing flights conditions on the tickets."
Pros: "Nothing there to like"
Cons: "Didn't like anything"
Pros: "At least it was a short flight."
Cons: "I thought the plane was going to come apart on take off and landing. And Flight was full of load obnoxious Chinese people"
Cons: "They kept one of our luggages back in China... 'Security' reasons. They took my shells I picked from the beach. Who does that???!"
Pros: "Over all expérience was excellent keep up the good work. Lové the dressing attire very professional. Crew was helpful in locating seat."
Pros: "It was a really smooth flight and comfortable. the flight attendants were very nice."
Cons: "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
Cons: "There was no communication as to when the flight would leave so we were delayed without knowing if we would leave or not. The staff was not helpful and when asked a question decided to answer with a yes or no instead of explanations. Worst trip, worst staff I've encountered to date."