The crew and the food were excellent. The plane was kept quite clean.
More meal choice. There was only pork, beef and shrimp. I could not eat any of it and they had no alternatives
Crew were not engaging. Only engaged if requested. Food taste was mediocre
My seat had many issues. First the chair was broken where reclining was difficult. My usb plug was also broken so charging was impossible.
The flight from Hong Kong to Hyderabad didn’t have any power points to charge my mobile. Given we are no longer allowed to use power banks, giving customers the ability to charge even on short flights is critical part of the overall experience.
when i ask for help all the crew members had a look like why are you calling me? very terse and rude.
Good service and food. However, we paid over $400 for aisle seats for my disabled husband and me, and we were given window and middle seats. This was dangerous for our health condition on such a long flight. We needed to stand up and walk around frequently, but we were stuck in our seats. Please give us a refund of our seat payment since you chose not to honor our request.
See previous answers. Also food options limited, entertainment difficult to use and did not work properly, lay flat bed is quite big but very hard and uncomfortable
Very bad Instead 22 hour it take me more that 35 hour to arrive from Los Angeles to Phuket and they changed my flight in Hong Kong to Shanghai china and in order to get my bag I was forced to vet china visa entrry
There could have been more options on the entertainment section Nothing was available for non English speaking passengers
Poor seats. Not helpful crew. The food was awful.overall very very bad experience. Traveled with the family of 5
did not get a notification about seat selection ahead of time. We didn't end up sitting together.
I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
Wow very impressed by the quality and attentiveness of service of China Southern. Lived the blankets! Will definitely fly with them again. Despite language barriers, a few attendants know enough English to understand our rudimentary Mandarin and respond to basic questions. Although they don’t explain the beverage and meal service on the website or ticketing documents, they offered regular beverage cart and snacks during the beginning hours and end hours of the long, transoceanic flight. A full meal at the beginning and end of the flight as well, and a midflight small sandwich (dinner roll sized) but we weren’t hungry and didn’t try that one. The expectation is that every sleeps during the middle of the flight. We were on a “redeye” departure from LAX with a morning arrival in China, so I don’t know if this service pattern is the same for other flights. The domestic flight we took from Guangzhou to Harbin offered conventional refreshments and meals like a US flight service. Note that they didn’t offer diet sodas. If you like to stay hydrated, I recommend bringing plenty of your own. It is served in small cups like any other drink. You can ask for a bottle but they’re tiny - about 6 ounces.
China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!
The connection between LA and Atlanta was too much stress
Terrible boarding experience,,food is very poor that I I . Never going book this airline again.
The crew were kind, patient and responsive. The service was excellent, even though we travelled the cheapest economy class. We arrived at our destination 40 min early, which for a 15+ hour flight is a great bonus. The boarding seemed a bit "loose", but got us boarded on time, and the plane was off exactly @ 0:30 hrs.
Originally I booked this flight in Business Class seats, but few weeks prior to departure they downgraded our ticket to Premium Economy class because they change the type of airplane but refused to compensate any difference in pricing. That is totally unfair practice to treat a business class costumer. The food on the flight is just OK and so is the service. The boarding is a mad house, you have no idea which line is for economy or sky priority class, unless you go to the front of the line to find out.
All good except with the new restrictions on using auxiliary power banks during the flight, business class really should have power access.
Ground crew Tried to charge us 1200 RMB -about $160 for Carry on when checking in Wuhan, they say the suitcase is too large, but it’s the standard samsonite carry out suitcase purchased at Costco and we had no issue when we travelled to China just a month ago, same airline. They Wuhan ground crew even threatened that when we layover in Xiamen, they will charge even more. Very unprofessional and caused a lot of stress. The airline really needs to investigate it.
Never got to go because of i correct information while attempting to check in
They gave incorrect visa information causing me to purchase another flight. Only to find out later there was something that could be done to work around it.
I recently flew with Xiamen Airlines and was thoroughly disappointed with the experience. To start, the seats were incredibly uncomfortable. They were cramped with minimal legroom, making it nearly impossible to find a comfortable position during the flight. This was exacerbated by the poor seat padding, which left me with a sore back and neck by the end of the journey. The food provided was another major letdown. The meals were bland and unappetizing, and it was clear that little effort was put into the quality or presentation. Even the snacks were subpar, and there were limited options for those with dietary restrictions. The airport transfer experience was terrible. The airline’s ground staff were unhelpful and disorganized, leading to long waits and confusion. This was especially frustrating when I was already tired from the uncomfortable flight. The process was poorly managed, making the entire experience stressful and inconvenient. Lastly, the in-flight entertainment was mediocre at best. The selection of movies and TV shows was outdated, and the screens were small and low-quality. The system also experienced frequent glitches, making it difficult to enjoy even the limited options available. Overall, my experience with Xiamen Airlines was far from satisfactory. From the uncomfortable seats and bad food to the terrible airport transfer experience and mediocre entertainment, I would not recommend flying with them.
The Jakarta flight was better.. We got off the plane fast. LAX to Xiamen was a slow exit. It took half and hour to disembark.
I was not allowed to board the plane if I did not buy a forward ticket after Indonesia. They said the Indonesian government would fine the airline. This was bullshit. In Jakarta immigration did not ask for this at all. I'm trying to refund the ticket. I was put in a middle seat and I asked to be put in an side seat. They wanted $45. I said NO. Later I was put in an side sest for free. On the second plane they put me in a middle seat and when I complained. They put me in the back with three empty seats. I was able to sleep. The food was okay and I got extra portions when asked. The lack of WIFI at Xiamen airport was a pain, but that's because of the Chinese government banning foreign browsers. Xiamen gets 3 out of 5. The cost was $503: LAX to Jakarta. A bargain, but you get what you pay for.
Free meals on all flights in economy. The 737´s don’t have screens so it’s a bummer. But the selection on 787´s is wide
The plane was small and a little stuffy inside the plane.
