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Cons: "Should enforce limits on carry on items which causes boarding delays and inconveniences. Some people with large personal items and backpacks and carry on take multiple storage spaces in overhead bins."

Pros: "Entertainment was good. Ground attendant at LAX was helpful and understanding at least..."
Cons: "Everything else. For starters, I purchased a ticket from LAX to Kiev with a 2 hour stop in Toronto. AIR CANADA never informed me I'll need an eTA and I had to do it under pressure of missing my flight at the airport. Connection was awful as well. My luggage never arrived to Kiev...."

Pros: "The crew was really nice especially since it was a full flight."
Cons: "The boarding calls weren’t clear so many people kept boarding during the wrong zone. The entertainment was good, but the interface was really old."

Cons: "Check-in was bad. Too few staff for too many people."

Cons: "2,5 hours delayed. Econ seats are tiny with zero legroom."

Pros: "Fair space"
Cons: "Head steward with an attitude"

Cons: "Compared to other airlines Air Canada is just so bad. Crew are always slow. The flight never boards on time or leaves on time. I don’t think I’ve ever been on an Air Canada flight that leaves on time. It’s incredibly frustrating. The staff were rude and cold on this flight and very very slow. I usually don’t write reviews like this but honestly can’t find anything good to say about this last flight. It was just bad."

Cons: "Boarding at LAX was a bit difficult as sound system in that area of the terminal was muddy."

Pros: "Ease of flying right from and to home"

Pros: "Windows"
Cons: "Mostly everything"

Cons: "Plane delayed 1 hour and a half. No compensation."

Cons: "Zone 5 boarding even after I had pre checked in online."

Pros: "The crew was lovely!"
Cons: "Please feed people on international flights! Don't charge passengers for crappy samdwiches. Please figure out how to make the online check in work, I was sent an email telling me to do it and the websites did not work, even though I tried several times from different devices. Please fix that!"

Cons: "No one smiles"

Pros: "from LA to Toronto, between the seats was roomy"
Cons: "to LA, between the seats was very narrow"

Pros: "That they give you ear phones"
Cons: "Delay 1 hour"

Pros: "good services ."

Cons: "evry thimg on time"

Pros: "movies"
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."

Cons: "No TV"

Cons: "Arrived 1 hr 15 min late."

Cons: "Baggage hasn't arrived after 45 minutes"

Cons: "Your worst nightmare. Lost my luggage and 24 hours can't even tell me where it is. Complete incompetence."

Cons: "The landing"

Pros: "We had requested special meals and they showed up fine on the reservation page o. AirCanad's web site. Then they changed the itinerary (again) with a minor improvement after we had upgraded to Business class. Somehow Air Canada deleted the special meals. Not just lost with the change but actively deleted according their rep. So no meals."

Cons: "Good flight.. but.. (1) GTAA Ground support on luggage is totally inadequate for this aircraft.. a 30 min wait after the long walk from the landing gate and clearing customs. (2) the new flight tracker program is idiotic with unrelated place names flying all over the screen with no clear sense of where we are."

Pros: "We were already delayed by alot"

Pros: "Absolutely nothing."
Cons: "1. Boarding arrangement was very poor. 2. No zone number on our boarding passes. Although we were seated in seats 22,23, we were automatically pushed to zone 5 and forced to board last. 3. My wife and I were assigned two middle seats in two separate rows. 4. We were forced to check in our cabin baggage saying that there was lack of overhead space, but when we boarded among last passengers, there were a number of empty overhead bins. We could easily have saved 45 minutes in Toronto airport without having to wait for our bags."

Cons: "Losing my bag, someone took it by mistake, but all turned out well."

Pros: "Grear"

Cons: "I paid to upgrade seating and on other airlines you get priority boarding and can store your bag in the overhead bin. Not the case with air canada...not great customer experience compared to delta or united."

Cons: "Lavatories didn't flash properly. No tap water"

Pros: "Your service was good."
Cons: "The outcome was not. They would not allow me to board the plane b/c I didn't have a valid passport. I grew up in Canada & over the years have crossed the border in both directions & never needed a passport. Could you be more diligent in letting people know this."

Pros: "Yes, I like it"
Cons: "We could not book for large group, so we have to separate"

Pros: "Modern plane, space, good service"
Cons: "The pasta was not good and the piece of sugary bread for breakfast was also not good."

Cons: "Flight and hospitality"

Pros: "Great!"
Cons: "Breat"

Cons: "Child behind me kicking seat entire time!!!"

Pros: "The in-flight entertainment was satisfactory."
Cons: "-They wanted to check my bag at the gate, so I let them, and they lost it, for two and a half days, all the while being rather smug to me about it, saying things like "what do you want me to do about it." -On a 6 hour international flight starting at 9:45AM and landing at 6PM they did not offer us even a pretzel or peanut. This flight definitely spans lunch hours, but they insist you pay for even the smallest snack. -Customer service has been repeatedly short with me (I have had other incidents with lost luggage). They act like whatever happened could not have been avoided, and that you should know your place as a traveller. The idea of the customer being right is totally lost on them. CONCLUSION: they simply don't care. This airline was a monopoly for years, and it shows in their daily operations. They are ineffective, and entitled, and I will go far out of my way not to deal with them again."

Pros: "service staff were nice"
Cons: "didn't like that bags cost USD25 extra. USD10 should be the cost."

Pros: "It was good!"

Cons: "If you have a stop in Canada - you must have Canadian visa! Which does not make any sense and no one warned me about that."

Pros: "I got a larger than normal seat,"
Cons: "The idiots lost my luggage, and it took two full days and about 20 phone calls to get it back."

Cons: "the egg sandwich had a really bad sauce on it."

Pros: "Never flown "air canada", was a bit apprehensive. But I was very much happy & pleasantly surprised!"

Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."

Cons: "It was late arriving in from TO. We had to pre board due to a handicapped companion and there was no time to settle with all the rest of the passengers shoving to get on due to the lateness. The majority of the flight was through turbulence. No one helped with placing bags for the handicapped in the overhead. They did not call for the wheelchair at arrival nor was there an attendant att arrival to push the chair up the ramp."

Cons: "No movies"

Cons: "The seats in this plane are very uncomfortable the worst I've ever sat in!"

Pros: "Nothing"
Cons: "Worst airline"

Pros: "Crew is wonderful .they do everything in business class to make you feel comfortable"
Cons: "I will never fly China Eastern again. EVER !! I need to add an extra day or two onto our flight. We purchased business class flights so they are not cheap. In order for us to make a change they want $1700 each person, a total of $3400 to take the same flight two days later. The fee is the highest I have ever hear for the same flight class .. I will never ever use China Eastern again, they are taking advantage..I could actually buy a return ticket on another airline for cheaper than they want for a flight change."

Pros: "Cheap and fast"
Cons: "Crews are not as friendly as they should."

Cons: "My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating."

Pros: "nothing. flight was delayed. i have connecting flight but then the plane left i had to stay in a hotel."
Cons: "it could be better if my connecting flight waited for me"

Cons: "The food was uninspiring, to say the least."

Pros: "I loved how quickly the process went with boarding and take off. i really enjoyed the meals they provided and the movie selection. The ride was smooth and everyone was extremely friendly"
Cons: "The seats were a little cramped, but I worked around that"

Pros: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Cons: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."

Pros: "The combination of service, quality of the flight and the outstanding price were really a hit."
Cons: "All in all, we were very happy."

Pros: "Nothing"
Cons: "Customer service"

Pros: "crews were amazing"
Cons: "Food"

Pros: "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
Cons: "I don’t have anything bad to say. The service was really good."

Pros: "I got the seat all the way in the back i prefer those because it sits 2 and you are only sitting next to one person. Tv had more than 2 dozen movies options and several games to choose from. They provided a pillow and blanket along with headphones for tv. Crew was very friendly."
Cons: "Food, but its airplane food and can not except to much unless your sitting first class."

Pros: "Food"
Cons: "No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE"

Pros: "The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route."
Cons: "Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing."

Pros: "left on time and arrived on time pretty good seat crew is very nice"
Cons: "food is mediocre. plane does not dock at the terminal in Shanghai. I have to walk down the stairs to get to a bus. That's difficult for me because I have some carryon bags and my sense of balance is not very good."

Pros: "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
Cons: "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"

Pros: "The dinner and lunch service was weird as missing components of the both services came when we were finished eating .. Breakfast was much better"

Pros: "Love the plane, crew, service. Free movies, games and other entertainment."
Cons: "I would like more vegetarian options for food. There wasn’t a lot to eat if you don’t eat seafood or meat."

Cons: "I’m a short person and can usually tolerate smaller spaces but the space this time is way too small. Overhead bins were full very quickly."

Pros: "Nothing"
Cons: "Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap."

Pros: "Service..on time .."

Pros: "Staff on the plane."
Cons: "China Air failed to transit my Baggage from Shanghai to Tokyo. Stuck withouth clothing!"

Pros: "MU588 goes a north pole route, which appears to be less turbulent than (the previous) MU587 which goes north Pacific route. Because of that it takes also slightly shorter than Mu587 (about 15-30 mins). Overall speaking the service is decent and quality though taking a long haul flight is never an enjoying experience for me."
Cons: "In the economic cabin the space is not large enough, in a long haul flight, this might cause tiredness. One thing I don't like is (not just this flight, but in almost all china eastern flights), that the captain typically does not speak. All the announcements are either pre-recorded or made by flight attendants."

Pros: "Not sure"
Cons: "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."

Cons: "This was terrible.. Coming home, they would not let me on the plane from Bangkok to San Francisco.. No reason given.. Was there in plenty of time, the agent was a jerk and would not let me board.. I had to buy another ticket.. On Philippine Airlines. I will never book with you again unless you all make it up to me.. This was terrible ."

Pros: "good boarding good crew good seat in business class left on time and arrived on time"
Cons: "food was mediocre"

Pros: "Business class service very good. Seating very comfortable for a long flight."

Pros: "a little tricky to do, but you can reserve seats before your flight with the ticket number given to you beginning with “781” on china eastern’s website."
Cons: "in flight food mediocre. boarding process in JFK is a big cluster. can be difficult to find space for luggage in overhead compartment if you arrive late."

Pros: "Staff very friendly"
Cons: "Choice of food. Very limited for business class. Movie selection very limited also."

Pros: "Liked my window seat"
Cons: "The crew is very rude. They snatch headphones from the seat. If you aren’t Asian they won’t help you."

Pros: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Cons: "Mediocre food. Inscrutable website."

Pros: "Nothing"
Cons: "Worst experience ever. 11 hour delay at JFK. No information given by staff at JFK. Missed connection in Shaghai. Took business class but was not admitted to Air France lounge."

Pros: "Fairly cheap tickets but u get what you pay for. I slept 7 hours then watched 3 movies which helped the fact I had a middle seat. Entertainment system was pretty good and had usb charger."
Cons: "Food on China Eastern is sub-par and they did not serve coffee the entire flight. As usual with all Chinese airlines you have to keep your phone off the entire flight. They would not let me select an isle seat online or at the gate, they said none were available, I’m 6’2”. Right behind me in my assigned seat there was an empty isle seat. If you ever have to call customer service at China Eastern may god be with you, because they will not be."

Pros: "Flight was pleasant"
Cons: "Checked in customer service were not helpful."

Pros: "Price was great - the aircraft was new"
Cons: "food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly"

Pros: "Movies are updated"
Cons: "Wifi doesn't work. Rude crew, doesn't have manners. Lack movies. no choices since they run out."

Pros: "Fast-tracked us through Shanghai airport with a personal handler for a tight connection. He knew all the back routes and which border agent could put us first in line. No problem even though connection was boarding as we were disembarking arrival flight. Lounge at JFK superb."
Cons: "No control over air con vents at seat. Plane uncomfortably stuffy for us...asked to turn down temp and they did for awhile."

Pros: "Comfort it is ok."
Cons: "Nothing to comment."

Cons: "Need to cater to US clients and offer better food"

Pros: "?"
Cons: "Need better communication and welcoming."

Pros: "The food was good, the attendants were friendly and there was a lot of free movies for my 17 hour flight. I would definitely recommend this airline to friends and family."
Cons: "I didn't like how uncomfortable the seats were and the little bit of space we were given. However, I still really enjoyed flying with this airline and would recommend it."

Pros: "Service on their 777 JFK-PVG is great. CE has an outstanding crew. I just don't understand why other carriers charge 20-70% more for the same business class."
Cons: "Some flights out of PVG require you to board the plane from the tarmac using stairs. Uncomfortable during in climate weather. OK a bit picky."

Pros: "Nothing. Absolutely nothing."
Cons: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."

Cons: "It was just delayed without any announcement."

Cons: "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."

Pros: "excellent biz class seats great aircraft good flight"
Cons: "unprofessional service courteous flight attendants but in general service was poor un organized and inconsistent...china eastern needs better in flight service training compared to other airlines"

Pros: "The leg room in economy seating is good."
Cons: "Poor customer interaction while boarding. Delay wasn't explained and members of the airline were condescending and dismissive. Very poor attitudes towards customers."

Pros: "Staff was friendly."
Cons: "The leg room was tight."

Pros: "nice crew goodteam"
Cons: "ticket cost"

Pros: "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
Cons: "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."

Pros: "The crew was amazing - so helpful and so accommodating"

Pros: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."

Pros: "Flawless flight, comfortable seating for me."
Cons: "Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines."

Cons: "If my flight was not 2hrs delayed, could catch up the transfer flight instead of late for the transfer and have to wait for the 2nd day flight and still stocked in Beijing Airport now"

Cons: "I'm very gtateful"

Pros: "No"
Cons: "No"

Pros: "Crew was great again."
Cons: "I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work."

Pros: "I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want."
Cons: "Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain."

Cons: "Big delay in PEK"

Pros: "Nothing"
Cons: "Late No wifi internet said there was Late Had to run through airport to catch connection Bags didnt arrive Now have to wear sweaty clothes (after running for a day or two) Food sucked"

Cons: "The food is not so tasty."

Cons: "They added 10 hours to my scheduled layover and would not give me lounge access for the inconvenience."

Cons: "Waiting to book seats till arriving at airport because it was 3 party booking. Didn’t want to pay more to pick seats because that’s why we booked with you to save money. Was on a 15hr flight not with my husband. Did not start out vacation out on the foot."

Pros: "Plane was clean"
Cons: "Crew walked around with only water no juice. There was no fruit or refreshments for such a long flight as on other airlines. The two meals had very little meat in them very mediocre Seats very narrow."

Cons: "Plain delayed and connection missed. Should not sell tickets with short overlays."

Pros: "Everything. I love Air China. Great service. Delicious Noodles."

Pros: "Nothing"
Cons: "Can you believe only two meals for 14hours trip ??"

Pros: "I was able to sleep most of the flight"
Cons: "The people next to me were annoying and smelled awful."

Pros: "nothing"
Cons: "very irresponsible! & no English"

Pros: "nothing"
Cons: "cancelled last minute, rescheduled for the next flight three days later"

Cons: "Nobody was even at the counter? Only a sign saying the flight was cancelled. Worst experience at the airport I've ever had."

Pros: "The whole experience was unsatisfactory"
Cons: "They were changing my seat around. They lost my luggage. Still not found yet and has all the Christmas gifts I was bringing to my girl friend and her family. My clothes and medicines as well."

Cons: "No vegetarian option, crew spoke little to no English, board was a mess, delayed an hour on tarmac after boarding late, only 4 agents at JFK to check in several hundred people."

Pros: "We got to move to the front of economy which gave us more legroom which we needed."
Cons: "They changed planes on us and we lost our upgraded “premium economy” seats."

Pros: "Some of my friends had bad experience with Air. China. I was a bit worry about delays and lost luggages. It came out to be quite good. It was only delayed by half an hour and I was able to retrieve all my luggages. The food is also quite good."
Cons: "For the long flight, I was not able to use the touch screen for any entertainment. I think it was broken. The seat is not as comfortable as I thought. They need to upgrade the entertainment touch screen and seat cushions."

Pros: "The crew was pleasant and helpful, meals were adequate with drinks and snacks available between meals."
Cons: "The interior of the plane could use a facelift, the seats were well worn and stained. The movie selection was limited with more than half the choices in Chinese with subtitles too small to read on the tiny seat back screen. Also the headphone jack did not fit properly so I had to constantly hold it in place. Bathrooms were not well maintained."

Cons: "My complaint is against FlightNetwork.com AND Air China for failing to respect the agreement made when my ticket was purchased and the money had been withdrawn. I would like Kayak to be cautious about working with flightnetwork.com because they took my money but did not honor my ticket or register it with Air China. While waiting to speak with an agent at flightnetwork.com, the Air China manager told me he had plans and would not wait for me to help solve the issue. I was left alone at the counter and forced to buy an entirely new ticket from a different carrier last minute. I do not recommend using Air China from NY JFK or the flightnework.com service connected to Kayak."

Pros: "Great flight and entertainment throughout."
Cons: "Everything w this flight was satisfactory. No negatives to mention."

Pros: "Crew efficient"
Cons: "No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible."

Pros: "Offered an emergency exit seat to make me comfortable. Great crew very polite and helpful Great pilot great landing"
Cons: "14 hour flights are rough on anyone but they made it bareable"

Pros: "Service was nice and quick. Plane wasn’t too crowded."
Cons: "It was abnormally cold on the plane, which made relaxing difficult."

Pros: "Flight was delayed, check in was not as orderly... but customer service to accommodate re booking on connection flight was great. Overall the airline is great in being accommodating."
Cons: "Chinese passengers needs more training in travel etiquette and listening to crew members. As a fellow chinese myself, it is really sad to witness the uncouth behavior of chinese travelers."

Pros: "It was nice."
Cons: "Delayed a little bit."

Pros: "Nothing!"
Cons: "I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!"

Pros: "Overall ok. Plane was an older model."
Cons: "No wifi for long trips. Very important to me."

Cons: "The seats were very close together so when the person in front of you reclined back, it was very uncomfortable."

Pros: "Flight crew was nice. Seats comfortable. Flight left on time."
Cons: "Food and entertainment need improvement."

Pros: "Staff was friendly and helpful. They were very accommodating and even found me a vegetarian meal even tho my request hadn't gone through. On time and on point."
Cons: "No negatives to report at all!"

Pros: "Worst flight ever. Delayed 2 hours on the front end. Food was horrible. Plane was freezing. Service awful. No information on the delays."

Pros: "Mr. Zhang helped me a lot. Thanks!"

Cons: "delay for 4 hours from JFK to peking, then we missed connecting flight. We can't find our luggage and services is horrible."

Pros: "Everything was good on and everything we wanted was up to date on the business class."
Cons: "On the last short flight there was business class seats but we were at the very back of the plane."

Cons: "Seat is small and uncomfortable No entertainment on flight Landing late Food test not good poor customer service"

Pros: "Nothing"
Cons: "We missed our connecting in the Beijing airport both times. Even though our flights were delayed by several hours, the AirChina staff seemed unprepared to help us about we sat in the Beijing airport for multiple hours before going to Phuket and again on the way home when going back to NYC. They refused to give us meal vouchers and were generally unapologetic."

Pros: "Nothing"
Cons: "They informed me 3 days in advance via email that my connecting flight is cancelled. No rebooking to other carrier, no hotel. They expected me to wait 24 hours in Beijing airport! Worst: had to try 4 times to call them till someone picked up, 3 times I gave up after 30 minutes (roaming). Very unfriendly handling of case."

Pros: "Polite and customer oriented flight crew."
Cons: "Food could be better in terms of content/ ingredients. Entertainment choices for non-Chinese oriented movipes/songs were too few."

Pros: "Cabin crew was excellent, Business Class seat was comfortable and roomy, though you had to crawl over the aisle seat occupant to leave the window seat. Was a 747-800 - we sat in the upper deck."
Cons: "Audio did not work on my entertainment system"

Cons: "Plane was not climate controlled well."

Cons: "Flight landed late, middle of airport when it's raining, and we had to take the steps down and squeeze into a tiny bus...which also only fit half the flight, so a lot of people got stuck waiting in the rain for a bus after they got off."