Got us (but not our bags) to Seattle. Wanted ro charge for water--are you kidding me??
Abysmally awful customer service--way beyond rude and not at all helpful.
excellent, efficient, clean, professional
partnering with American Airlines is a crime and an offense.
You charged me for coffe after flying all night
The flight was cancelled, it was very difficult for me to do all rearrangements.
Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight.
Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get.
Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business
Same point - the point was full and I’ve already clarified that .
Flight left 6 hours late with only vague explanations. Simply, "we had to get our equipment in the right places." Attempts to standby on 3 other flights were fruitless and UA airport staff gave no direction or recommendations other than "were sorry."
Left a little early
Smaller seats, no video or music options on a almost four hour flight. Why United why?
The service as soon as I walked in the first airport until I walked out the last one was excellent for this trip
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