Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$766||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Cons: "Flight was a little long!"
Pros: "Food is delicious"
Cons: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Cons: "Heating and serving food in plastic containers."
Pros: "Amazing aircraft! Amazing crew!"
Pros: "Absolutely professional!"
Cons: "Nothing all perfect"
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Cons: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Cons: "Seat comfort was not very good.. and food was bad"
Cons: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Pros: "The facilitated transfer in Doha within twenty minutes"
Cons: "The repetition of vegetarian food menu"
Pros: "Too tired after almost 24 hours traveling. No complaints."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "Good service and smooth flight"
Cons: "One hour delay and no entertainment in the airplane and small plane"
Pros: "The check-in for my first flight was great in Philadelphia."
Cons: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Pros: "Entertainment system good,"
Cons: "Boarding was late, seating very cramped."
Pros: "Qatar airways is the best company"
Pros: "Crew was very friendly"
Pros: "Entertainment is very good"
Cons: "boarding hall was very small, food was below average for Qatar Airways"
Pros: "The plane was virtually empty and the service was good."
Cons: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."
Pros: "Excellent flight attendant service. Some of the best airline food in the world."
Pros: "The food"
Pros: "The leg space the reclining chair the personal tv the head rest The food"
Pros: "Flight duration was short"
Cons: "Nothing in particular"
Cons: "Food and service and crew"
Pros: "Good movies, comfortable seats"
Cons: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Pros: "QA is really a five starts company , and I enjoy the trip always with qatar airways"
Pros: "Helpful crew"
Cons: "Food quality and quantity Cramped seating"
Cons: "Organization of the boarding"
Pros: "Crew courtesy, exceptional service"
Cons: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Cons: "Should use 380 craft"
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "Service. Kindness"
Cons: "Lack of internet access is not acceptable during long flights."
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pros: "Timely response on the phone."
Cons: "Timely response on the phone."
Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."
Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pros: "The food and service was great"
Cons: "The bathroom could be cleaner :)"
Cons: "No upgrades. Worst flight."
Pros: "Truly give star service for business class"
Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Pros: "Alinda, the stewardess."
Cons: "Too long journey."
Pros: "Friendly crew"
Cons: "Food and price of ticket"
Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Pros: "Attentive service ready to appease any request very clean toilets"
Cons: "Type of aircraft Films Selections in particular World Group not changed much since April"
Cons: "Leg room"
Pros: "Crew was wonderful. Food and drinks was good."
Cons: "More movies in Russian language, or with English subtitles"
Pros: "Crew was very professional and efficient! Flight was fairly on time"
Cons: "Selection of movies was not the best I've experienced"
Pros: "Everything about the flight was perfect."
Cons: "Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!"
Pros: "The flight attendants were wonderful."
Cons: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Pros: "Not much"
Cons: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Pros: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Pros: "The crew is attentive and friendly The seats are flat-lay"
Cons: "The food is mediocre at best Seats are narrow"
Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Pros: "Friendly staff!!!"
Cons: "All good!!"
Pros: "Decent food."
Cons: "No onboard entertainment."
Pros: "Service was excellent. Late night flight was kept dark so we could rest - wonderful dinner menu, surprising for plane food."
Cons: "Flight was delayed so there was a bit of a chaos boarding but it has nothing to do with the service itself."
Pros: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Cons: "Pretty good. Great crew."
Pros: "Good service on plane seats weren't bad."
Cons: "Entertainment system kept not working. Terrible baggage wait in Orlando. Over 30 minutes after I cleared customs Flight was late over 30 minutes"
Cons: "the flight info was off"
Pros: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Cons: "Lufthansa is a big name must do something for that"
Pros: "Munich airport is great."
Cons: "Flight was delayed. Mess in JFK airport"
Cons: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."
Pros: "Every thing except food. Could be better"
Pros: "Excellent crew and service on board."
Cons: "Airport boarding staff have room to improve in customer care."
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Cons: "Problem, flight was from Munich to Moscow, got onto flight from Munich to Ankara, boarding staff didn't notice, still not in Moscow."
Pros: "It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food."
Pros: "I am very happy with my flights. I would recommend to friends and family. :) Thank you"
Cons: "crew was not friendly"
Pros: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine,"
Cons: "economy: The chairs were ok but I've had better ones."
Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Cons: "There is not entertainment and seats not that comfortable"
Pros: "They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions."
Cons: "There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life."
Cons: "It wasn't Lufthansa"
Cons: "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."
Pros: "The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly"
Cons: "Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that."
Cons: "Last minute gate change in Munich was a bit hectic, as it was a tight connection."
Pros: "Nice crew and dinner."
Cons: "Luggage didn't make the flight."
Cons: "Had to pay to check in one nag"
Pros: "on time."
Cons: "was too congested"
Pros: "a service"
Pros: "The airline staff for Lufthansa were kind, courteous, and respectful! As mentioned, haven't flown in 30 years, let alone, never overseas, and I couldn't have had a better experience; especially being in economy seating! Would fly with Lufthansa again in a second, and recommended them to friends on Facebook!!"
Cons: "No complaints!"
Cons: "food, entertainment"
Cons: "It turned around and we were stuck in Frankfurt for the night."
Cons: "The seat that I paid for was taken from me by Lufthansa without explanation or a refund."
Pros: "Everything was good , on time and without problems."
Cons: "No entertaiment"
Cons: "Μy flight experience was good overall. My husband was in the same flight from Munich to Sevilla. His luggage never arrived to Sevilla. We are still trying to locate it. We fly frequently and this is the first time we had our luggage lost. Eleni"
Pros: "I slept the entire flight, so no real observations or comments"
Pros: "The crew members are super friendly and caring."
Pros: "Easy and quick boarding."
Cons: "Seat space was tight"
Pros: "I did not"
Cons: "Food needs improvement, crew was a bit rude"
Cons: "Mostly good."
Pros: "Good crew; no more or less better seating than other airlines we have used to the UK."
Pros: "Over all good means.........., All well nothing to my dislike"
Cons: "Nothing to dislike"
Pros: "We were able to pre-board with our toddler."
Cons: "The heat was on for the entire flight, it was miserable. The worst flight I’ve ever taken."
Cons: "the seat"
Cons: "So out flight from Heathrow to Frankfurt arrived late at the Heathrow airport and, reportedly in a hurry to let us take off, they chose to inconvenience us further by not loading all our luggage. They said on the plane that, if we are missing our luggage, it will come in on the next flight. I don’t understand the logic of the decision to not load our luggage to try to save us time."
Pros: "Crew was friendly"
Cons: "We had a 30 minute delay for technical reasons leaving JFK and then spent 60 minutes taxiing/waiting to takeoff. During the flight the pilot made up about 15minutes but then a Heathrow circled for 20 minutes this caused us to miss our connecting fight what are it worse is that BAnever todos we had issued our flight even though they knew but the time we landed that we could no take it through security in time . It wa very confusing trying to figure out that we had to reschedule and where and how to do it."
Cons: "The entertainment system kept bugging out on me and would not work correctly."
Pros: "When I left my wallet behind in my seat, it was returned quickly with everything intact. This was most likely due to quick action by the Bulgarian security personnel, but whoever did it, I am very grateful!"
Cons: "The cart delivering drinks was not capable of providing a simple glass of ordinary water. I waited 20-30 minutes for a small plastic glass to arrive. The effort to sell their expensive bottled water instead was obvious. Not very customer friendly."
Cons: "Nothing. The flight was quick and boarding was easy"
Pros: "The orderly manner in boarding & customer service"
Cons: "Everything was great"
Pros: "Nothing in particular."
Cons: "Can BA not serve a proper lunch and more than one round of drinks??? It totally ruins an otherwise OK flight experience."
Cons: "I did nit get on time to the flight to Tel Aviv"
Pros: "Our flight was changed to Iberia from Madrid to NY"
Cons: "air condition from above and from everywhere, it was too cold for me."
Cons: "5 hours delay, and at 2 of them we were on board. Terrible food. We asked to walk outside, by foot, in the snow to the aircraft. Terrible flight."
Pros: "Sitting in exist row with leg room"
Cons: "Seats are small, not enough elbow space. Movie selection was bad."
Pros: "the crew, watching movies on the flight"
Cons: "all the sick people around us, small spaces, food, arriving late due to airports (not the flight itself!)"
Pros: "Not much to say about this. Really the experience was not so good and I think the only good thing to say is that their planes still work."
Cons: "First they they over sold the flight and as we had our previous flight delayed they didn't allow us to cross the gates as they said we couldn't make it on time rather than telling us the truth. The staff didn't do anything to help us to catch the flight and insisted in putting us on the next flight. Thankfully I noticed that the flight was delayed and I crossed the gates despite that the staff didn't want us to do it. Once in the plane, the flight entertainment was poor, didn't work and staff said it was too busy to help us out in putting our stuff on the overhead compartment or even giving us the beer we wanted despite having our choice In front of us."
Pros: "Nothing to like"
Cons: "11 hours wait time!!!! No lounge entrance No food!"
Pros: "Flights were on time"
Cons: "I was offended to have to pay for a coke. 2lbs. PLease. Then I was told loudly my credit card was denied. Amazing. An hour later that same card was approved to arrange professional driver to take my family to our hotel. THat same attendant offended yet another passenger who mistakenly put her carryon in a cubby where the medical kit is stored. THe passenger created "a dangerous situation". Please"
Pros: "The seats"
Cons: "One crew member did not care for us at all. Did not bring the water and coffy we asked."
Cons: "Nothing was on time, zero service, non existent customer service"
Cons: "The flight left 2 hours late. The seats were cramped."
Pros: "This flight did not get me to my Austin flight"
Pros: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Cons: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Pros: "Everything was smooth. crew was courteous. Flight was plesant"
Cons: "British air sold seats on american but couldnt - or wouldnt- allow us to Book our seats ahead and together. We had to wait til boarding day and airport checkin. Shame on them. If theyre going to make money code sharing, then they better deliver!! Then the american flight's ent'mt didnt work nor reading lights. Hopefully you had a fully charged smart phone!"
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Cons: "Having to take a bus to get to the aeroplane"
Cons: "I didn't like the food, I couldn't eat."
Cons: "Very uncomfortable seat for a business class"
Pros: "Liked club class seats!"
Cons: "If BA wants to do business in USA, perhaps they might consider that many international travelers use Global Entry and TSA precheck services. It's not nice showing up and taking your shoes off and fumbling through your carry on to consolidate liquids without being forewarned!"
Pros: "Generally I like the staff at BA and they are mostly on time"
Cons: "video unavailable for half for the flight"
Pros: "It went by quickly"
Cons: "Food was ok"
Pros: "Everything on the flight was fine the crew was great and the seats had a comfortable amount of legroom."
Cons: "I was shocked to learn that my ticket did not include any check in baggage allowance. Plus the charge of £60 per bags for our travel party of three was just rude. I was also disappointed to Learn that BA would not honor my One World Saphire status in anyway and give me a free checkin."
Cons: "British Airways pilots are horrible. Every time I fly with them it feels like I'm a part of a spoof reality show where they let special needs kids land the plane. Secondly, I exchanged my round trip ticket because their flight time changed and some genius cancelled my return trip and it took me 1.5 hours to figure it out. That also caused me to walk around BWI twice from American Airlines to British Airways. Lastly, NO PRECHECK!? Dumb. Flight attendants were great...everyone else is bad."
Cons: "On time and good staff"
Cons: "Old, hot, electronics not working well. Needed resets and seat changes"
Pros: "Great airplane - huge Airbus with excellent entertainment center for each seat. My kids loved the fact the plane had two levels - even though we didn't see the upstairs first class."
Cons: "It was a little cold but we should have asked the flight attendants to warm up the cabin some."
Pros: "The new A380 seats are absolutely awful."
Cons: "The try tables are small and already falling apart. The seats fell like they're already 20 years old, yet it's a new aircraft."
Pros: "Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good."
Cons: "Greater weight allowance for carry-on luggage."
Pros: "Quick flight"
Cons: "Bad delay, long security line there"
Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"
Pros: "Crew very friendly"
Cons: "The process for getting ready to board was a little chaotic"
Pros: "Crew was very good. Seats were spacious. Plenty of entertainment."
Cons: "More frequent snacks."
Pros: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Cons: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."
Cons: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Pros: "The crew was good. The plane was clean. The snacks provided were good."
Cons: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."
Pros: "The overall experience was great"
Cons: "It was indeed a good experience"
Pros: "Nothing went wrong so it is good enough for me"
Pros: "I would def use this airline again."
Cons: "The only issue was they’re weren’t any outlets to charge your phone or laptop"
Pros: "Flight crew were nice plane arrived safely"
Cons: "They nickel and dime you. I paid for extra leg room and then on way over made me pay to check bag (which was supposed to be free) and way back switched planes so never got extra room and had to pay for bag as well and now have to fight for my money back. I don’t like the feeling of having to always pay. If you want people to not carry on so much stop charging (especially on international flights) to check bags."
Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"
Pros: "Cancelled flight. Charged for bags even though we prepaid for them."
Cons: "Schedule wrong, missed next flight"
Pros: "Plane newish"
Cons: "No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment"
Pros: "The staff were somewhat helpful, and fairly friendly"
Cons: "The seats for a 5-hour flight couldn’t recline. The plane was freezing, there was no entertainment on the flight, and the seating wasn’t evenly distributed. There were many economy rows with only one person, then rows right next to that full with three people. The food wasn’t good either."
Pros: "Left on time, arrived on time."
Pros: "Nice staff"
Cons: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"
Cons: "Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier."
Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Cons: "for some strange reason luggage was not included on this trip (our return leg). we had to pay for luggage at the airport."
Pros: "Anything I liked feels inconsequential compared to the bad."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Pros: "The crew did a great job."
Cons: "The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags."
Pros: "Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow"
Pros: "Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient."
Cons: "The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work."
Cons: "There is only one unusual thing - the flight attendant was poking me to ask if I wanted food as I was clearly asleep and did not want to be bothered. There were still 90 minutes left till landing. Awkward and unnecessary and why in the world would she do that? Let people rest, please. :-)"
Pros: "Boarding was 3:35hrs late. I landed from Boston around 9 am and left around 12:35. The layover was longer than scheduled. I was not pleased."
Pros: "One of the best flights my husband and I have had in awhile. Comfortable, especially for a 6 hr flight. Good movies, crew very nice, food okay."
Cons: "Overall it was a good flight - no complaints!"
Pros: "Not much"
Cons: "no service. No drinks even in 1st class. No food. No snacks. No nothing."
Pros: "It was all ok"
Cons: "I took 3 TAP flights while in Europe, and they were always late!"
Pros: "Excellent service on board and at the ground... Very convenient United conection in the US :)"
Cons: "Second half of flight was very rough"
Cons: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."
Pros: "Nothing. Staff unhelpful and unorganized."
Cons: "They seem super unorganized. You wait on a line to check-in, then another one to board and then another one to actually sit down. I've enevet been on an airline that has such long waits."
Pros: "The seats were comfortable, but could use a bit more padding for a long flight. The food was decent, and there was a good assortment of movies, music and TV shows."
Cons: "The crew seemed unhappy to be there."
Pros: "Good price. Fast, friendly crew."
Cons: "Incredibly tiny seats."
Pros: "Lots of leg room, seats recline nicely, the flight was not full so there was room to move. AC power under the seats, plus an USB charger in every seat"
Cons: "The seats, just were not comfortable enough for that long of a flight."
Pros: "Great flying as always. Best leg room anywhere."
Cons: "On flight food."
Pros: "The flight was mostly ok minus squeezing in seats. Crew was delightful. Delay lowered my rating."
Cons: "Severe delay. Almost missed connection."
Cons: "The seats were not comfortable. It hurt my back."
Pros: "Good planes! Entertainment is modern, food good, service great. Boarding fast, planeson time. Special thanks to TAP taking off from Boston on 12/29/16 with snow and even heavy snowing. I was lucky did hey stuck in Boston. The only weird part was that i was not able to pick seats without a fee even 24 hours prior flight."
Pros: "seats were fine. the entertainment system was working."
Cons: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Pros: "Easy checking and boarding process"
Pros: "They did beautiful jap thank you so much for your service ."
Cons: "Less meat in the food, please. I somehow missed the opportunity to request a vegetarian meal, but many other airlines offer at least one vegetarian entree option (e.g., pasta)."
Pros: "Food, Service, Entertainment console, TAP red blankets (and pillows)"
Cons: "Leg room"
Pros: "Service, staff, food, airplanes."
Cons: "Space between seats is too small. Very uncomfortable trip."
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Pros: "Flight was comfortable."
Cons: "Having some luggage crew at Dulles. We waited a long time on the tarmac to get our carryon bags. We had a short time to catch a connecting international flight. We had to run the length of D & C terminals to get to our connecting flight."
Pros: "Fantastic service and very poloce staff."
Cons: "Getting a partner airline, cancelled flight, missed intercontinental connecting flight, missing an important occasion, missing an entire day of vacation, no willingness to find more suitable outcomes."
Pros: "A bit more leg and knee room."
Cons: "Small plane"
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Pros: "The crew was very nice...the entertainment choices are very good...I appreciate the Mileage Plus Card perk of Preferred Boarding in Group 2...smaller plane with 2 seats allowed good leg room and my wife and I to sit together alone."
Cons: "You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix???"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Crew was friendly, flight arrived early after leaving late, more leg room than expected"
Cons: "Seats were very, very thin."
Pros: "Overall flight was Okay. United has been my favorite airline since 1971. "Fly The Friendly Skies of United""
Cons: "Very tight seating My wife said it seamed as though the lavitory hadn't been cleaned in a month. I didn't use it though."
Pros: "Everything went smooth."
Cons: "After we boarded the plane, we had to wait 2 hours inside the plane before take off. Then, once we landed, our baggage claim location never showed up on the computer screen until 1 hour after landing. Overall, not a good experience. Probably will not fly airline for a while."
Pros: "Best flight attendants!"
Pros: "While waiting for the flight the agent kept us informed of the status by use of a speaker - said plane just landed and once passengers get off they will get us on board - he also took control and told people that wanted to be first in line to get on board to step aside and clear the way for passengers to get off the plane - pilot let us know we would land around 25 minutes early in Chicago so we were informed - then he explained why we had to sit and wait for a gate at O'hara"
Cons: "I didn't like that I couldn't take my rolling luggage with me cause it was a small plane and there wasn't the overhead room - then I had to wait afterwards around 15 minutes to get my luggage but the price for the flight was low and they were organized in how it was handled -"
Pros: "The flight was snooze and the flight staff were friendly!"
Cons: "We received a notification 2 hours before our Friday flight that it was cancelled, rescheduled for 24 hours later with no help in finding alternate options. All United employees were rude and non helpful. We were forced to switch airlines to Delta, and I will never fly United again. Very disappointing, we got into Chicago Friday night at 12PM CST, 1AM"
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Cons: "I got to the airport 40 minutes early. The flight was out at 6:20, I was there by 5:40. They did not let me print out a boarding pass. I could see the gate from the security line and the security line was EMPTY. There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! The ladies at United were straight up RUDE too. When I told the lady at the counter my name she rolled her eyes."
Pros: "Friendly crew."
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"
Pros: "Arrived early"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Pros: "She was very understanding to my 37 minute layover in Denver and upgraded me to seat row 11 from seat row 31 to make sure I could get off the plane quicker. Very much appreciated and why I always fly United with my MilagePlus card. I had been on vacation for a week and had to be at work the next day."
Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Cons: "Very nice friendly service, keep up the good work."
Pros: "Flights were on time..."
Pros: "everyone was quick, efficient, and customer oriented. seats were comfortable and the snacks were nice."
Pros: "Fast boarding, I time flight"
Cons: "Tight seating"
Cons: "Complimentary wifi was on the fritz"
Cons: "I flew to Charlotte, NC last week from Houston with my husband for a funeral. The flight there went smoothly and we used the United app to check in and get our boarding passes. When it came time to check in for our flight home my husband was able to get his boarding pass, but they said mine was unavailable. Obviously concerned I called United. After being on hold for over an hour I was able to speak to a representative. I was told that I hadn't show up for my flight to Charlotte... so they had canceled the returning flight. Not only was I on that flight my boarding pass was scanned twice (one at security and once during boarding). The representative then told me to go to the airport the next day and "try" to explain what happened. I don't know if this was some sort of glitch in the system, but I was very concerned and upset that someone could be on a flight with no record of them being on the plane... and that I was having to spend 2 hours trying to figure out if I could go home after a very stressful day... during a time when I should have been with my family. The next day I had to show up the the airport extra early while the representative there tried to figure out how to reactivate my ticket. Overall, an awful experience... I don't think I will be flying with United again anytime soon."
Pros: "Everything, service, timing. Great job"
Pros: "Everything was fine. I have a small suggestion , why don't you have direct flights from charlotte to tampa or Tampa to Charlotte for bit cheaper fares?"
Pros: "Crew was fantastic, went above and beyond to ensure my comfort and satisfaction with every aspect of my flight."
Cons: "My vehicle keys were removed from my checked luggage requiring to pay extensively to have a locksmith come to the airport the next day to create new keys. I slept in the parking lot due to the fact the locksmith could only open the doors and could not cut new electronic keys until morning. I am extremely enraged over this incident. I know the keys were contained in this article due to the fact that the Keychain was left on top, without keys. I could not imagine why someone would remove these keys from my Keychain that holds only those keys. I would like to hear your openion on the matter. Thanks, Alexander Kruse"
Pros: "They Canceled My and did not refund my money Never will use United Ever Again Scum Buckets"
Cons: "Give me my money back"
Pros: "Great flight from Washington to GrandRapids! We flew into GRR on a evening where there was a winter storm advisory and had a smooth trip all the way. United had a very good pilot and crew that evening."
Pros: "This was my first flight ever and my fears never arrived due to the kindness and care given me on the the first flight and the second. Thank you for keeping this grandmother safe on her first venture in air travel."
Pros: "The flight itself was fine. Service was good and everything went well once on the flight."
Cons: "The flight was delayed over 3 hours."
Cons: "A lot of turbulence. Very shakey."
Pros: "they lost my luggage"
Pros: "Crew was responsive"
Cons: "I didn't like the extra 2 hour lay over in Ethiopia."
Pros: "The first leg of our trip started late and we were parked on the tarmac waiting for a departure gate. Once we were allowed to depart we had the desk at that gate radio ahead. After sprinting to the connecting flight they stated they had already stopped boarding even though we were five minutes earlier then departure time. We had to take another flight in the morning ended up costing a days worth of time and a lot of extra expense."
Pros: "Able to book me on a nonstop with American Airlines...which was NOT ridiculously understaffed. Flying Americsn next time! And the lost baggage claim guys for American in Cleveland are the best!!!!!!!"
Cons: "The flight was delayed so I would've missed my connecting flight. They didn't switch my bag so it was lost. United never gave out luggage ID stickers in Charlotte....seriously."
Pros: "Although it was a new airliner to United, it had noticeable more legroom than the Airbus aircraft that other airlines use. Luggage room for your carryon was ok, though not near as convenient as the Boeing's."
Airlines flying from North Carolina to Moscow Domodedovo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights