Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 6% drop in price.|
|March||Most popular time to fly with an average 10% increase in price.|
Average price round-trip
|$406||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Gate attendant was a superstar."
Cons: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."
Pros: "my borden pass had no gate no"
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Cons: "There was a delay on the departure"
Pros: "Seats were roomy and comfortable."
Pros: "The seat is uncomfortable"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "Friendly crew"
Pros: "Everything was just fine!"
Cons: "The only issue is that my entertainment screen kept in malfunctioning which was a bit tiring throughout the flight n"
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Pros: "Super-friendly, easy-to-understand crew"
Cons: "Too short of a flight for WiFi or snacks"
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Pros: "Crew was friendly"
Cons: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Cons: "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
Pros: "There is not much to like when you over charge for seats and have staff who don’t accomodate for family to sit together or someone with a disability who needs to use the restroom often to sit on an aisle seat."
Cons: "Staff has horrible attitude. Price for seats and luggage is ridiculous."
Pros: "Quick boarding and on time! Speedy and efficient"
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Pros: "arrival to the destination"
Cons: "booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE"
Pros: "Went smoothly as it should."
Cons: "Entertainment system didn't function well but that could have been more an airbus issue."
Pros: "Friendly staff"
Cons: "Issues with times changing for departure"
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "Friendly staff."
Cons: "Typically claustrophobic conditions. No in-flight entertainment."
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Pros: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Cons: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Cons: "It was a little hot in the plane at during start and touchdown"
Cons: "I'm petite 5 ft 2. 120 pounds but felt Not enough leg room too cramped. Otherwise was good on time and good choices of movies and food"
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Pros: "Arrived very early"
Cons: "Old plane and the movie app kept cutting out"
Cons: "see review headline above"
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Pros: "All of the new release films were available for free which was fantastic and made the flight go so smoothly and quickly. Breakfast was really tasty. I liked the small snacks given with breakfast."
Cons: "The dinner was bland."
Pros: "The trip was very comfortable. It a a 787 plane and had all the bells and whistles and comfort. The food was excellent, I was pleasantly surprised by the quality and quantity of food. I travelled on BA to LHR and the food was very mediocre."
Cons: "The service was okay, nothing exceptional. I think AA could do more from a service perspective similar to Middle Eastern airliners."
Pros: "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
Cons: "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
Pros: "Flight attendant, Billy, on flight to Chicago encouraged everyone to help each other figure out how to manage close connection times due to a long delay leaving Charlottesville. He then arranged for folks with short times to move forward. We would never have made our connection without him. Gate agents also kept the door open for us as we dashed to our connecting flight and hustled us on board. Amazingly the ground crew also got our luggage transferred in the short 10 minutes we had. Thank you American!"
Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
Pros: "Everything went well. No problems."
Pros: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "The pre recorded safety instructions. Very friendly crew, they really worked hard the entire flight."
Cons: "Small seats really put my back into a bind. All I wanted to do was sleep and I couldn't because of the pain. It took forever to board the aircraft on top of being delayed over an hour."
Cons: "Flight cancelled"
Pros: "It was fine. I was comfortable and I slept throat most of it."
Pros: "The crew was nice"
Cons: "It was over crowded, the person in front of me spilt their entire coffee on my bag and with everyone wearing masks no one can hear you. He didn’t apologize and it was a mess. When I went to get my luggage they just tossed it and then entire bag opened up. My luggage was not over stuffed nor was it even close to the weight limit. Everything flew out of the bag when it came down the carousel. There was also no option to upgrade or even pay for a first class ticket- looks like I’ll go back to flying American."
Cons: "Could have slept in for another couple of hours!!:"
Cons: "Delays, bumpy ride, narrow seats, no drinks."
Pros: "The crew was very nice"
Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"
Cons: "Pilot was late"
Cons: "Seats are not very big."
Pros: "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
Cons: "Nobody was checking tickets for checked bags we deboarded."
Pros: "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
Cons: "Good price for money paid."
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Cons: "I was seated next to an obese man who was racist and homophobic, and when I asked the flight attendant if I could move to the empty seat next to me because he was taking up a chunk of my seat, I was told “no” because I am not a united mileage plus member. not so nice! If i pay for an aisle seat I expect to be able to “sit” in the whole seat (and not to mention free from hatred)"
Pros: "United Airlines team and the plaine were brilliant."
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Pros: "The staff was excellent. United has improved their customer service."
Cons: "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
Pros: "Plane wasn't full - but the seats were crammed close to the row in front. No food was served, and the menu selections were over priced."
Pros: "The flight was fast, quiet, and had a friendly crew"
Cons: "We were delayed almost an hour because there was no crew. But, who needs to leave on time when the pilot floors it and gets you there almost on time?"
Pros: "My seat and space was good. The plane boarded on time and left on time."
Cons: "The stewardess Susan Schultz was rude at the end of the flight."
Pros: "Nothing I like on that flight. Food was ok but cared little for when you make unscheduled stops due to pilot not following us regulations. Get stranded in DC over night no compensation for hotel just a horrible experience !"
Cons: "Everything that went on on that flight ... Except the food being ok Stewardesses tried their best."
Pros: "Friendly staff"
Cons: "All good"
Cons: "Wait in Houston. Delayed flights. Not united fault"
Pros: "Easy to board an deplane, as the plane is about the size of my bath tub."
Cons: "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
Pros: "The plane was newer and reasonably clean looking."
Cons: "I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long."
Cons: "Delays, delays, delays. Total of 4 hours delayed."
Cons: "UNITED employees are always rude"
Pros: "The people on the flight with me"
Cons: "Landing poor route and way to much turbelance worst flight I've ever been on. As well as I was almost late for my other flight because the pilot took forever to get to the gate"
Pros: "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
Cons: "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Pros: "Even though this was a smaller plane, the seats were roomier"
Pros: "Courteous attendant. Light snack provided were enjoyable."
Pros: "the fact that I could pay for more comfort with an upgrade"
Cons: "When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac"
Cons: "Didn't get in until 3am"
Cons: "Flight takeoff 1 1/2 hrs late. Rough flight due to turbulence."
Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."
Cons: "Due to the delay of the flight from Palm Springs to Denver, our layover was much longer in Denver, and the flight to Louisville was delayed numerous times."
Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"
Cons: "No entertainment provided"
Pros: "It was a great flight"
Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."
Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"
Pros: "Good flight"
Cons: "It was delayed"
Pros: "Good legroom. I was at an exit row. Crew was cheerful. Plane seemed pretty new and clean."
Cons: "Delayed departure. And had to sit on tarmac on arrival in Minneapolis waiting for other plane to leave our gate."
Pros: "Short flight, really appreciated the cups of water that were offered."
Pros: "Boarding was ok"
Cons: "I was one of the last to broad the aircraft and found that my seat was given to another customer. I was asked by the flight attendant if I could seat all the way in the back by the restrooms. I was not happy with this at all but could live with it. Once we landed I waited on my bags at baggage claim. Found that my luggage had been damaged."
Pros: "very smooth flight very helpful crew, gate checked bag, ahead of schedule."
Pros: "United made arrangements for me because of the flight delays"
Cons: "The first flight was delayed 4 hours so United got me a taxi to Dulles to catch my next flight. It worked but then that flight was delayed one hour."
Pros: "We didn't crash"
Cons: "Pretty much everything else."
Airlines flying from Charlottesville to Kentucky have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights