Horrible scam. Make you pay extra for more leg room then switch your seat as you’re boarding to a regular seat. Never fly American!
Pros: "The pilot kept us well informed after boarding of delays, etc."
Cons: "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
Pros: "Great customer service"
Cons: "Nothing that I can address everything was good"
Pros: "The crew was very pleasant and the flight was comfortable."
Cons: "Decaf tea"
Cons: "Delayed flight. Seat didn't recline."
Pros: "The service"
Cons: "The food"
Cons: "Let me cancel the flight for credit"
Cons: "The service very poor, from London to Barcelona, they do not offer water only items to sell. I asked for tap water and they forgot. I had to get up from my seat to get it because they forgot"
Cons: "Flight was delayed for no apparent reason."
Cons: "no food at all"
Pros: "Super-friendly, easy-to-understand crew"
Cons: "Too short of a flight for WiFi or snacks"
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Cons: "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Cons: "The connecting flight from Raleigh to Philly was cancelled so we missed the flight to Manchester. We booked , through Kayak, with British Air and paid extra for premium economy and the actual carrier, American, doesn’t know how to process a refund and no such seats are available on our rebooked flight 24 hours later so it has been frustrating."
Pros: "We didn’t crash, so that’s a plus."
Cons: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
Pros: "on time flight, excellent crew"
Pros: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Pros: "I am traveling with a friend and our request to seat together was hornored. The crew was fantastic but the seats were cramped. The entertainment was mediocre. I was happy to hear of charging stations, alas, i wasn’t sitting in one of those seats with that option."
Cons: "The crew and the service."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Cons: "It was a little hot in the plane at during start and touchdown"
Cons: "Just never enough leg room❗️"
Pros: "We boarded quickly, the crew were friendly, the movies were great, we were on time leaving and arriving."
Cons: "The only complaint, it was hot on the aircraft when boarding."
Pros: "TV screen is pretty big and nice with lots of moview choices"
Cons: "1.Should provide some tooth brushes and toothpaste and others like sleeper for long flight especial long evening flight. 2.Provide real premium class with better food and seat3. Airplane looks old 4. Landing is very bad"
Pros: "Arrived very early"
Pros: "crew was nice"
Cons: "old planes, no entertainment on transcontinental flight. Terrible food, and options"
Pros: "We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names."
Cons: "When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes."
Pros: "Quick and smooth flight."
Pros: "Excellent entertainment options"
Pros: "Newly refurbished plane"
Cons: "Ran out of red wine"
Pros: "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
Cons: "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
Pros: "The flight was very comfortable and quick"
Cons: "Just after take off my television froze and my husband television lost sound, I asked one of the crew members if he could fix the issue, he responded by saying all he has to do is go reset it, but I didn't see him for the duration of the flight nor was the problem solved"
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Pros: "Overall, 3 stars. We were late to board, about a half hour. One of the flight attendants seemed to be drunk, really not joking about this. For comfort, it was a typical plane, not much room. There was NO MEALS on the plane.. it was a three hour flight. The airport we flew out of also didn't have restaurants once you went through security. There was free entertainment but since we were out of the US, we couldn't access it we entered the US"
Pros: "Flight attendant, Billy, on flight to Chicago encouraged everyone to help each other figure out how to manage close connection times due to a long delay leaving Charlottesville. He then arranged for folks with short times to move forward. We would never have made our connection without him. Gate agents also kept the door open for us as we dashed to our connecting flight and hustled us on board. Amazingly the ground crew also got our luggage transferred in the short 10 minutes we had. Thank you American!"
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
Pros: "The service was good and I love that there is a cracked bag included."
Cons: "The flight was delayed...if it was mechanical, no worries but there was another plane at our gate which make me think that mechanical was just an excuse."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Pros: "Having arrival and departing gates close in proximity were helpful. The color coded terminals was easy to determine where to go."
Pros: "Wonderful stewardess."
Cons: "Seat would not recline..."
Cons: "Poor customer service"
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Cons: "Boarding staff forced groups 3 and 4 to check their carry on even though there was still plenty of overhead space."
Cons: "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
Cons: "Could have slept in for another couple of hours!!:"
Cons: "Not sitting for an hour on the runway with no A/C."
Pros: "The ability to watch TV shows on the flight"
Cons: "Closed captioning on the TV shows. More passenger room."
Pros: "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
Pros: "The seat was very comfortable"
Cons: "Wasn't expecting to have to run all the entertainment through my mobile device. I'd that's what you're gonna do, we're should get free wi-fi"
Pros: "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
Cons: "Nobody was checking tickets for checked bags we deboarded."
Pros: "Even though the flight was delayed the captain and crew made great effort to get everyone on and off as fast as possible. Crew was very nice."
Cons: "Flight was delayed due to weather but there wasn’t much anyone can change about that ."
Cons: "The delayed flights and neck pillows."
Pros: "Nothing. Plane was late."
Cons: "Everything. Rude crew. Not allowed to use restroom."
Pros: "The staff was excellent. United has improved their customer service."
Cons: "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
Pros: "The aircraft was spacious and well appointed. The crew MEL to LAX were very friendly and offered food and beverages at regular intervals, and walked the aisles regularly in case the passengers needed anything..."
Cons: "On the LAX to MEL return flight, the crew were very unfriendly and only did the bare minimum, and basically just asked 'chicken or fish" and "what beverage do you want", then almost threw the food and drinks at the passengers. The obviously don't enjoy their job very much."
Pros: "A list we were given a nother. Day to travel"
Pros: "Friendly staff"
Pros: "Easy to board an deplane, as the plane is about the size of my bath tub."
Cons: "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
Pros: "Quick flight. Great to have a female pilot. The savory snack mix was nothing great but was a good free snack on a two hour flight. Charging outlets on the seats! No screens on chairs but I didn't buy Wi-Fi anyway. Overall I enjoy flying with United"
Cons: "No real cons. The savory snack mix was nothing great but it was a good free snack on a two hour flight. No screens on the chairs but I didn't buy Wi-Fi anyway."
Cons: "I paid for the entertainment and I had no sound. Flight attendant handed me a very full glass of orange juice from an awkward angle that I had to reach over my seat and back cussing me to spill a few drops on the passenger next to me. She wasn't thrilled and the attendant just walked off. I was really awkwardly embarrassed."
Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"
Cons: "Why does the airport have so many flights coming in at the same time that you can't deplane as soon as you touch the ground? Feels like someone doesn't know what they are doing! Very frustrating! I was late to my event due to this!"
Pros: "The flight attendants were nice, couldn't been nicer."
Cons: "They over booked the flight again and wanted 4 people to volunteer to take a layer flight."
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "The flight was rerouted due to the blizzard, but the staff made it very pleasant and easy to make it to my destination on time."
Pros: "Great pilot. Smoothest landing ever"
Cons: "No snacks :("
Pros: "Flight from Calgary to Chicago was excellent!"
Cons: "It was awful. Flight was delayed for 3 hours because united couldn't get a pilot here who was even coming from a warm weather destination so weather shouldn't have been a problem. Poor planning. There was another flight I tried to get on but they couldn't seem to locate their flight attendants and it was delayed about 6 hours."
Cons: "The fact that my wife and I were not able to check in at kiosk is a technology problem, and then we waited in line forever as United tried to deal with other large group of problem customers. Because if their bad service we missed cutoff, even though I had already checked In and we had no checked bags. We We were forced to pay for hotel our of our pocket, get another rental car, and change itinerary to have to go through Denver to get back to Chicago and arrive a full day later, causing havoc with work schedule and coverage for kids. Thumbs down United! I used to be 1K with you, this Is why I don't fly this airline often."
Pros: "Good time of day flight"
Cons: "Very cramped small plane"
Pros: "Good flight"
Pros: "Before boarding the attention was very good"
Cons: "After boarding the seats were broken, there was no entertainment and the food was next to nothing"
Pros: "They still offer drinks. It was a short flight, so all the bad things didn't have to be endured for as long."
Cons: "Every time I fly United, I realize they shrank the seat size, again. Oh, and the flight attendant spilled my drink on me. Only said, "sorry, buddy" and then got me a couple of napkins... Was friendly other than that, though. O.o"
Pros: "Short flight, really appreciated the cups of water that were offered."
Pros: "Crew professional"
Cons: "Unhappy that my luggage didn't make it"
Pros: "It was fine for the most part. No frills, quick flight."
Cons: "With a tight connection, they should really at least sell snack boxes on these quick flights. By the time we arrived in ROC, all the restaurants were closed. Hungry humans."
Pros: "Very friendly staff, very accommodating, even to some not so flexible passengers."
Cons: "The plane is so small. There were several men that could not even stand up and one poor guy beside me that was absolutely wedged into his seat."
Pros: "Missed a whole day with grandchildren"
Cons: "I got stuck with a 2 hours delay flying into Dallas and then another 2 hours delay flying back to Newark. Worst experience ever with United Airlines. Couldn't even get a complimentary of any sort and missed 2 events which was very disappointing."
Pros: "The flight attendants gave a full can of soda vice pouring into one single cup."
Cons: "Plane late leaving Chicago due to no pilot."
Pros: "United made arrangements for me because of the flight delays"
Cons: "The first flight was delayed 4 hours so United got me a taxi to Dulles to catch my next flight. It worked but then that flight was delayed one hour."
Pros: "The flight was an hour late due to bad weather delaying the plane's arrival. The great news is the boarding process was quick and efficient. Once seated the pilot announced that the weather delaying the arrival would help 'push' us for our flight. Only a half hour late after an hour delay departing."