Daily cleaning, installation of cabin HEPA filters
Trinidad and Tobago has closed its airports. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "Had flight delay affecting my connecting flight."
Pros: "We eventually left."
Pros: "The seating is cramped as has become customary."
Cons: "Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills."
Cons: "Everything was cancelled or delayed, missed connection are very common."
Cons: "Flight was canceled"
Cons: "Thank you"
Pros: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Cons: "I needed a little back support pillow..."
Pros: "not atg all"
Cons: "I paid for a preferred seat and the passenger seated next to me was so large that he could not buckle his seatbelt and totally squished me into the window. I called the stewarddess over and I was haphazardly moved to an aisle seat next to a smaller passenger. I was then bumped into repeatedly by"
Pros: "Service and meals."
Cons: "Middle seat."
Cons: "Business class crew was extremely rude and unfriendly."
Pros: "On time."
Cons: "No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned."
Pros: "The helpful gate agents getting the assisted on board. The crew was friendly."
Cons: "The seats have no leg room. the person in front of me laid their seat back and I could not get out to use the restroom. The screen where my husband sat did not work."
Cons: "Great flight on time no issues"
Cons: "Flights had to be changed due to a delay on first flight that would make it impossible to take the connecting flight. My route and airlines were completely changed, which caused a big delay in original arrival time. In addition to that, my luggage did not make it and I'm still waiting to find out where my suitcases are. Very disappointed."
Cons: "Delay was too long - thanks. The weather was cleared but still delay for no reason."
Cons: "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
Cons: "Legroom was a bit cramped for a tall person"
Cons: "Seats are too narrow"
Pros: "Flight was delayed slightly, but pilot made up most of the time in the air. Everyone was polite and flight was totally uneventful."
Cons: "Seat headrest was weird. Made flight slightly uncomfortable."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Cons: "Check in process was an overbooked disaster Plane was very old Staff at gate and onboard were very rude"
Cons: "Too tight."
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Late taking off. Almost missed my connection"
Pros: "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
Cons: "No interactions with the crew this time. Boarding is okay."
Pros: "3:00 flight to Boston left at 2:59 and only took 42 minutes"
Cons: "Gate not ready so we had to wait 15 minutes on tarmac"
Pros: "Flight was on time."
Cons: "Awful, dirty, tiny plane with no amenities."
Cons: "it was cancelled "mechanical" sure heard that one before"
Cons: "We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience."
Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Pros: "Everyone was so helpful. The flight was very quiet and peaceful."
Pros: "Customer service excellence The flight attendants were very attentive"
Pros: "power for charging phone etc. good movies"
Cons: "$12 minimum WiFi cost to check email one time."
Pros: "Boarding was structured as usual"
Cons: "The flight was delayed by more than an hour. No reason was given. There seemed to be an issue with the maintenance log, which I overheard I arrived late to Piarco"
Pros: "smooth disembarking"
Cons: "30 mins delay"
Pros: "The new Dreamliner was amazing. However my great experience was also directly a result of the unfilled nature of the plane. This gave so much room to the passengers, food service was fast and plentiful, and crew was in a good mood."
Cons: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."
Cons: "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."
Cons: "Not once but twice we boarded, sat on the plane for an hour and then were asked to deplane due to mechanical issues. It's understandable for one plane to have problems, but absurd to have issues again with the second plane. After all this, our flight was delayed until the early hours of the morning, leaving many passengers to sleep in the airport. It was uncomfortable, disappointing, frustrating, and the crew seemed very unsympathetic."
Pros: "Everything was great"
Cons: "No food, no good entertainment"
Pros: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Cons: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Pros: "It took off on time and life was good."
Pros: "Flights were on time. Airport was clean."
Pros: "Very nice crew. Full meal"
Pros: "New plane"
Cons: "more room Im 5'5 and I felt like I was 6ft tall that how tiny the sits are...."
Pros: "The crew was great. Not some of the gate agents."
Cons: "Re-routing us better not to miss the flight."
Pros: "Absolutely nothing."
Pros: "Excelente atención, salida y llegada a tiempo y buenas opciones de comidas y servicios"
Cons: "Todo estuvo bien"
Cons: "The airline should have reviewed who was delayed on their connection and wait at least 5-10 minutes to accommodate me for a delayed connection. We ended up at the gate for the final leg of my flight and the door closed 30 seconds prior. Very poor internal communications and lack of customer care."
Pros: "Boarding fast"
Cons: "Bus took forever"
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "Boarding went very well. Seats were good."
Cons: "We missed our next flight due to being called back to the gate for some cargo issues. Because we missed that flight we had to wait 3 hours for the next one which caused us to miss our bus reservation and ended up costing us about five extra hours in time. Staff was not very attentive."
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Cons: "My flight was delayed 5hrs and added multiple connecting flights that I didn’t need. I had a 6am flight and didn’t get to my destination until 11pm."
Pros: "Flight left on time, landed early and the staff were excellent."
Cons: "The entertainment options were limited with no TVs provided and wifi only for portion of flight, and the seats did recline very much."
Pros: "Flight left on time, landed early and the staff were excellent."
Cons: "The entertainment options were limited having to purchase wifi, and the seats did recline very much."
Pros: "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
Cons: "No frills. It wasn't needed but gotta think of something to put here."
Pros: "Excellent flight crew was awesome"
Pros: "The crew was very nice."
Cons: "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."
Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Cons: "They delayed the flight 4 hrs knowing there was issues with the plan and lingered us on what's going on. The staff prepared to leave and come back while we wait thinking we was going to be on time smh, no real snack and no t.v. unless you pay to watch it"
Pros: "- Call of apology next morning to say my luggage was found and would come in that night"
Cons: "- My luggage did not make the connection into POS - No United staff meeting flight in PoS to take my report of lost luggage"
Pros: "The only positive to this flight was that after sitting on hold with United's customer service, it took less than 10 minutes for them to grant me a refund."
Cons: "I ended up backing out of this flight and booking out of a different airport and with a different airline bc apparently this flight with United has been seriously delayed (4+ hours) multiple times before. We were told that the flight was cancelled for the 2 days prior."
Pros: "The safe did a great job"
Cons: "2 hr late can't make to next flight lost one day"
Pros: "Only good thing was the crew. They were good natured even though a roundtrio flight if six hours took 25 because of delay after delay"
Cons: "Too many delays"
Cons: "Sitting on runway for almost an hour bc of ground stop in San Francisco"
Pros: "Staff were friendly"
Cons: "The staff were very nice but should have told us about the delays which added up to over 5 hrs. And they lost our luggage. This Newark to Albany flight is known for beinh incredibly unreliable."
Pros: "The flight crew and gate personnel were courteous and professional., as were theTSA workers."
Cons: "Seating was crowded and uncomfortable. My seat wouldn't recline."
Pros: "I was pleased with the nonstop option from Chattanooga to Chicago."
Cons: "I have a bag that I have travelled with as a very on for years and I know that it fits in the overhead compartments of this size plane, but on both outbound and inbound I was made to gate check. Upon boarding there was plenty of room in the bins. The waiting at the end of each flight made the gateway crowded and replanting inefficient. Either have all bags checked upon check in with stricter guidelines or put overhead items into a lottery system."
Pros: "Free drinks. Soft ones of course, but not something you can count on anymore. And very pleasant accommodating staff. Also very on time."
Cons: "No room for bags"
Cons: "It was a 5 hour flight with no food or entertainment. Who does that?"
Pros: "It was a particularly stormy, windy night with lightning delaying our flight, however, once we were granted permission to fly, the pilots managed a safe flight with little turbulence once away from the storm."
Cons: "The seats, were the nightmare! If you're 5'8" or taller, don't plan to cross your legs for the flight duration!"
Cons: "The flight got delayed and we were told it was "basically cancelled" so we got on a different flight out for the morning but were told we couldn't get a hotel voucher because we volunteered to get off the flight. Very disappointed, will never fly united again. The flight ended up getting cancelled 5 minutes after we "volunteered" to get a different flight too. Luckily we were able to get onto a different airline who helped us out. United dropped the ball big time."
Pros: "Everything was perfect - the pretzel packs looked like they were from 2007 and stale but I don't care about that. The pilots landing there and back were like we landed on clouds - not a single bump or jolt. The flights left on time and arrived early. The staff at gate and plane were so helpful and happy and knew how to do their jobs and not opposed to doing it with a smile. I have flown over the world and these two flights on united were the best."
Cons: "The important things were perfect - the pretzels were stale but who really cares about pretzels! The pilot is the most important and they were great!"
Pros: "The sub zero weather of South Bend left me and many others at the Airport without any choice but to await the delay to Chicago. Luckily, a fellow traveler offered me a ride to Chicago. Once arrived at O'Hare, the folks at the United counter made every effort to place back on track for my original ETA to SFO!"
Pros: "Air traffic control stopped all flights to Chicago, so my itinerary got changed and ended up taking American Airlines."
Cons: "Because it didn't go anywhere."
Pros: "See above."
Cons: "I had a death I my family you charge me $300 dollars to change my ticket you put me in a middle seat that was not reclining"
Cons: "I missed my flight to San Diego from a connecting flight by a few minutes. Now I have to sit in the airport for over three hours waiting for my next flight.. not to mention it's my bday. Thanks United."
Pros: "Departed on time and arrived early."
Cons: "Direct TV out most of the flight"
Pros: "I like the staff they were very nice."
Cons: "It was to cold on the plane and did give blankets but it help a little"
Pros: "Absolutely no delay. Great assistance provided by flight attendants to ensure that everyone quickly secured their hand luggage."
Cons: "No issues to complain about"
Cons: "Need water offered free"
Pros: "From Chicago to Atlanta my flight was great! It was much more spacious and just an overall enjoyable trip."
Cons: "My flight from Atlanta to Chicago was limited in space, uncomfortable, and overall not the best."
Pros: "The crews everyone was caring, respectful, and professional. I don't see anything to improve, they are that good, including the pilots!"
Cons: "I can't think of anything really."
Pros: "The crew was awe some. Comfy flight."
Cons: "Lack of general snacks, prices for actual food, entertainment was submitted par."
Pros: "I like the attention inside the airplane"
Cons: "I didnt like the.attention outside the airplane. Imissed my.flight.due to the short spaces.between conections and the long lines in migration. This happens to me.every.time i take Washington conection"
Pros: "The crew, friendly."
Cons: "We left about 15-20 mins late. Full flight, no room to stretch. The form was given almost at the end of the flight with not enough time to fill it out. No pens were offered."
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "Friendly staff, great steward! Rico. Super nice and patient with demanding people."
Cons: "Genie: Phenomenal cosmic powers! [shrinks down inside the lamp] (plane) Genie: Itty bitty living space!"
Cons: "There's a real problem on theses flights that are somehow multiply sponsored by different airlines. The ticket you sold me indicated Lufthansa, and my check in reminder the day before was for them. But they didn't know me from Adam. It finally emerged that the flight was actually run by United --and at Heathrow I had to hurry over from the Lufthansa to the United counter to check in --almost was late for my flight! Not nice. Could you please iron this issue out more clearly in the future."
Airlines flying from Chattanooga to Trinidad have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights