CHI - BGA

Find cheap flights from Chicago to Bucaramanga

Search hundreds of travel sites at once for deals on flights to Bucaramanga

Round-trip
1 adult
Economy
0 bags
Sat 3/4
Sat 3/11

Let KAYAK do the searching

Save 22% or more

Search hundreds of travel sites at once for deals on flights to Bucaramanga

We’re completely free to use – no hidden charges or fees.

Filter by cabin class, free Wi-Fi and more

Bundle your flight + hotel and save

Good to know

Low season

May

High season

December

Cheapest flight

$156

Average price round-trip

$777

Good deal round-trip

$588

Good deal one-way

$309
Best time to beat the crowds with an average 43% drop in price.
Most popular time to fly with an average 38% increase in price.
Flight from Chicago to Bucaramanga Palo Negro
(avg. price over the last 2 weeks)
or less
or less

When to book flights from Chicago to Palo Negro

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight out of Chicago

  • Looking for a cheap flight? 25% of our users found flights on this route for $309 or less one-way and $588 or less round-trip.
  • High season is considered to be November, December and January. The cheapest month to fly is May.
  • Morning departure is around 30% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for booking flights from Chicago to Bucaramanga

Top 5 airlines serving Chicago to Bucaramanga Palo Negro

Scores according to KAYAK customer reviews
7.9
Copa AirlinesOverall score based on 12686 reviews
8.1Boarding
7.9Comfort
8.3Crew
7.4Entertainment
7.6Food
Airline reviews
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Read more about Copa Airlines
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Pros: "Service and comfort"
Cons: "Food"
Pros: "Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent."
Cons: "We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available."
Cons: "Had an issue with my passport and the manager at the check in counter was rude and not helpful."
Pros: "Great crew; efficient, kind and accessible."
Cons: "Entertainment system. Tiny screens and no options."
Pros: "Good"
Cons: "Good service"
Pros: "The food"
Cons: "Everything ok"
Cons: "The gluten free food, I was food poisoned with it! It was horrible! Use better airplanes, the movie was ok but the system is old."
Cons: "Copa check-in in Chicago was awful, and it wasn’t just for my family and me. The manger and several employees were rude and seemed clueless about what they were doing. I shouldn’t be surprised that none of our luggage arrived because of the unorganized check-in but it just added to the frustration."
Pros: "Good food (especially the Fruit platter we get when departing from Panama and the Guayaba juice that's available in all flights), very short layover, short flying time, allowed 2 checked bags plus a carry-on and a personal item."
Cons: "Web-checking still a little buggy (I'm not allowed to web checking when going to the USA, when departing from the USA and my destination address is in a different country I'm still forced to choose a US State to continue). Also Panama Tucumen Airport is awful, crowded, expensive and usually dirty."
Cons: "Food on COPA is terrible."
Pros: "so I can't really speak on experiences of flying but this was as great and easy experience. The staff was very accommodating and understanding. I am more than willing to fly with them again!"
Cons: "Nothing, everything was great!"
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Pros: "Change flight without notifying me"
Cons: "Change flight without notification"
Pros: "The seats were comfortable, they served a free snack and also a adult beverage"
Pros: "Very friendly service and very helpful even though there is a language difference, they were great in making me feel comfortable."
Pros: "puntual with great service"
Pros: "Nothing"
Cons: "Very old, uncomfortable airplane. Business class is a joke. Cabin temperature Was either too cold or too hot"
Pros: "Everything was great!"
Pros: "Good servoe"
Cons: "No WIFI connection movie selections"
Pros: "copa is punctual with the flights and offer a good service in the air."
Pros: "Service was excellent"
Pros: "Evrything fine!!!"
Cons: "No whell chair wait for me only this!!"
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Pros: "Drinks"
Cons: "No entertainment OR WIFI?!"
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "All. A lot better. Of. Any. USA are line"
Cons: "All"
Pros: "The crew was really nice"
Cons: "There weren’t good options on food, and even it’s a 5 hours flight there was not internet or screen on the chairs."
Pros: "Crew was courteous, and very polite."
Pros: "Food was ok"
Cons: "No WiFi, no outlets, no entertainment for international flights seems very outdated."
Pros: "Friendly service, food and drink included, and free luggage. Seats had limited leg room, but otherwise comfortable. Would select this airline again!"
Pros: "Seats didn't recline, entertainment was poor."
Pros: "Free food and Cocktails!! On time and quick boarding. My first flight with Copa Airlines, won't be my last!!"
Pros: "The food and service"
Cons: "Maybe more entertainment for a 5 hour flight"
Pros: "My trip went really smooth with no delays. They were able to switch my seat to be closer to my friends that were flying with me with no hassle at all. I was surprise that they provided food on the trip, I have been in different airlines that don’t provide anything except for a drink. I would for sure use Copa Airlines for future South American trips"
Cons: "Only thing I might of dislike is that they were using an older plane and the tv quality was not good"
Pros: "The crew and staff were wonderful and professional"
Pros: "Nothing. Even when it's the cheapest flight, th insignificant price difference vs. other airlines doesn't compensate the awful experience"
Cons: "The treatment of the crew was unrespectul. The food is extremely bad. The airplane and seats were uncomfortable."
Pros: "Duration of flight."
Cons: "Food"
Pros: "The food and flight crew were good. Both of my flights they served breakfast, just for reference."
Cons: "Checkin was poorly operated and the return flight had no inflight entertainment. I have never been on an international flight with no entertainment. There are certain expectations for flights that cost that much."
Pros: "Great crew, always on time,"
Cons: "Older plane with limited first class features (no foot rest and limited reclining), old entertainment system (no personalized entertainment screen per seat)."
Pros: "Service."
Cons: "nothing"
Pros: "Loved that I was able to take 2 suitcases with me... Happy about meals on flights and headphones! Captain kept us informed at all times about everything!"
Cons: "my table was dirty and I noticed right before my meal was served."
Pros: "nothing"
Cons: "custumer service"
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "plane was comfortable"
Cons: "Flight attendants weren't very polite."
Pros: "I love flying Copa! My friend and I had only a 40 minute layover on Tuesday morning from San Jose, CR to Panama City to Chicago. We were pretty worried about missing the flight in Panama City because that meant we missed our fight home. The crew was wonderful and changed our seats to the front of the plane so we wouldn't miss the flight. If he hadn't had done that, we 100% would have missed the flight .I will recommend Copa to everyone."
Pros: "They had a vegetarian pasta option and the crew is always friendly!!!!"
Cons: "We were an hour late arriving. Boarding was slow."
Pros: "Food and drinks."
Cons: "Bad entertainment selection and screen."
Pros: "Food, crew."
Cons: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."
Pros: "I LIKE THE MOVIES GOOD SERVICE"
Cons: "None"
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "All good"
Cons: "To drop the bag was very messy"
Cons: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Pros: "Fast check in, friendly staff, left earlier"
Cons: "Chairs (knees in back)"
Pros: "Yes the crew was great and my veggie meal was great as well"
Cons: "The flight was delayed, I guess was not the airline fault"
Pros: "Nothing"
Cons: "Be on time and if not, communicate and offer remedies. There was NONE."
Pros: "Everything is amazing"
Cons: "Everyone"
Cons: "Snack . Don’t have 0 snack in the plane"
Cons: "TV at each seat"
Cons: "Fo"
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Pros: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Cons: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"
Pros: "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Cons: "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Cons: "Everything was great. Maybe more modern movies if anything"
Cons: "You have to pay for everything"
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Pros: "Perfect flight arrived 20 min early !!"
Cons: "None all great"
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Cons: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Pros: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Cons: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."
Pros: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Cons: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."
Pros: "On time flight & very nice service."
Pros: "Cheap flight, decent service, clean and safe plane overall"
Cons: "Flight was delayed about an hour but no communication from the airline as to why"
Pros: "Nice crew. Comfort ok."
Cons: "They herre delade."
Pros: "I would fly Latam again, good service and I saved a lot of money"
Cons: "Would like a lil bit more legroom"
Pros: "Nothing."
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "The crew was awesome, very friendly and polite. The flight was smooth."
Cons: "I don't like that you have to pay for a cup of coffee. I understand that for a sandwich or a muffin, but a coffee... come on dude."
Pros: "Crew was very nice, attentive, helpful,friendly. Food was good not great. Business seats lay flat."
Cons: "Business seats, when laying flat, were not particularly comfortable. Rather hard. The only complaint."
Cons: "I received a confirmation email and flight information but was unable to check into my flight upon arrival and was not in their system for the flight. Very upsetting and unreliable."
Pros: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Cons: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Pros: "Service"
Cons: "The plane is ok but it is an old 767"
Cons: "When I check in, they don't find my booking information. And let me to find out the solution. It's so terrible airline."
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "My original flight was delayed and I was going to miss the connection, but LATAM rebooked me in different connecting flights back to the U.S., arriving a few hours later. They automatically took care of my rebooking my luggage, and it arrived just fine. Great proactive customer service!"
Cons: "Flight attendants not wiling to help!"
Pros: "Smooth flight landed a little ahead of schedule."
Cons: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Cons: "rhe seat was terribly unconfortable. Food very bad"
Cons: "Everything. We booked flights a half year in advance yet they forced a couple of us to upgrade to premium in order to get seats. They then separated one of the couples with premium seating without notice so some other couple could sit next to each other. Their website didn't allow us to use an electronic boarding pass. Its cumbersome and uninformative. Some of the attendants are incredibly rude."
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Cons: "Late flight and my suitcase still in Orlando."
Cons: "American Airline did not announce the change of gate in proper time. LATAM on the other hand was very good and smooth"
Cons: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Pros: "The ride was good, the view of the Andes was great"
Cons: "To my knowledge, the passengers were not told that the plane would be delayed for another 2 hours because they had to get a new plane - 30 mins after the flight was supposed to board. It was ridiculous, then it took 15 mins for us to be able to get out the plane after we landed in Santiago. Overall, boarding was very disorganized and ruined my general schedule after arrival into the country."
Cons: "El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea."
Pros: "The crew was amazing , the site is ok"
Cons: "I love Aeroméxico , thanks for de service and the food."
Pros: "Everything but the flight it self was ok."
Cons: "The weather"
Pros: "Seat OK, but full row. Social distancing OK."
Cons: "Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered."
Pros: "Comfortable seats; very pleasant flight crew and they even served snacks."
Cons: "Nothing comes to mind right now."
Pros: "Nothing exceptional, but it got me there smoothly and in one piece."
Cons: "I found the seats to be particularly uncomfortable but otherwise nothing was wrong."
Pros: "Seat was comfortable and the entertainment was good."
Cons: "Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful."
Pros: "El check in estuvo bien . Rápido y atento"
Cons: "I flight en clase premier. En general el avión hacia Chicago no es nuevo ni confortable. La comida horrible. El vuelo atrasó sin dar explicaciones. Nos hicieron llegar a la puerta a pesar de que sabían del atraso .El equipo nada amables"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The services and the comfort"
Cons: "Everything its good"
Cons: "I got there on time to board, but my mobile boarding pass will not scan. At which point I was asked to go back to the check in counter to have another one printed. Ended up missing the flight because of that. No refunds whatsoever. Apparently the boarding pass issue is common with Aeromexico at ORD"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Cons: "They over sold my flight did not let me board"
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Pros: "Excellent service a board also the crew very polite, educated and helpful all the time with the passengers"
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Pros: "Flight was faster than the schedule posted."
Cons: "I asked the lady at the counter if she could leave my ticket back open, since I was not sure about the date.... she openly suggested that buying a new ticket would be cheaper because there are many fees that will end up being more than the original ticket. I have asked before to leave my tickets open and then I know I have to pay 100usd plus diff in the rate.... I dont know why she didnt help."
Pros: "Well organized"
Cons: "People in the airline need to be a bit more frienly"
Pros: "service was good"
Cons: "There was no Wi-Fi even though there was signs in the plane of Wi-Fi availability"
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Cons: "There was plenty of overhead space on the plane when I boarded yet i was forced to check my bag at the gate. Delayed me by at least 15 mins."
Pros: "Friendly flight attendants, good service."
Cons: "Entertainment system didnt work on the way to Mexico."
Cons: "Was late 2 hours"
Pros: "From checking in and the flight attendants are extremely friendly."
Cons: "That we are going for such a small time!!"
Pros: "free meal and free alcoholic beverage!"
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Pros: "nothing"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "they want to charge you for every little thing they can, terrible service, poor communication skills (even in spanish) definitely will try to avoid flying again with this "airline". too bad I still have to fly back home with them"
Cons: "old plane, no amenities to make the flight pleasant."
Cons: "The poor profesionalism not having flys on timeline"
Pros: "Service was good"
Cons: "Choice of food...only non-vegetarian sandwich was offered."
Pros: "Easy, inexpensive flight from Chicago to Mexico City."
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Pros: "The flight was not packed and they serves lunch."
Pros: "Loved the selection of movies, seating was comfortable. Nice flight attendants."
Cons: "Delays"
Pros: "Friendly crew and smooth flight."
Cons: "Flight left over an hour late, very simple tasteless food with little choices of beer that was not cold."
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Pros: "Everything was ok"
Cons: "I pay $ 80 dollars for my 2 luggage I think your prices are ridiculous."
Pros: "Good!"
Pros: "Everything"
Cons: "That we got delayed because of weather but that isn't anyone's fault"
Pros: "The staff was very professional"
Cons: "The flight details by the Captain. Came on at the end of the flight"
Pros: "Delayed for over an hour and a half"
Pros: "The space on the seats was ok."
Cons: "Food was terrible and not enough on this flight."
Pros: "The crew was nice"
Cons: "It was over crowded, the person in front of me spilt their entire coffee on my bag and with everyone wearing masks no one can hear you. He didn’t apologize and it was a mess. When I went to get my luggage they just tossed it and then entire bag opened up. My luggage was not over stuffed nor was it even close to the weight limit. Everything flew out of the bag when it came down the carousel. There was also no option to upgrade or even pay for a first class ticket- looks like I’ll go back to flying American."
Cons: "Engine was super loud on takeoff - to the point where passengers were looking around worried that something wasn't right. Eventually it seemed to be switched off once we hit the clouds and we seemed to sort of coast quietly for a minute or so - also alarming to everyone judging by the non-verbal behavior that suddenly everyone was exhibiting. Then it came back on again but only at half the volume. Nothing was mentioned about it by the captain or crew so I spent the rest of the flight wondering if the engine was going to give out part way through the flight."
Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"
Pros: "Nothing!"
Cons: "Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience."
Cons: "Placed in middle seat with no options for isle or window due to my ticket. No problem with that if the people next to me were not so big. Young woman to my left by window was tall and broad and slept but took up all elbow and shoulder space. Guy to my right was very obese, sweaty so kept wiping his neck, head, and face with a cloth. Also had terrible body odor. I spent the entire flight in a narrow middle seat, hunching my shoulders due to lack of space. Both people taking up some of what little room I had."
Pros: "United Airlines Flight 202 Left on time. It was a Boeing 777 so it had a lot of room."
Cons: "The flight attendants seemed focused only on the small First Class section and rushed through everything in the Economy Class. They rushed through the "Food Service" and didn't want to answer questions about what is on their menu. The menu was removed from the magazines in our row. Fortunately, we brought our own snacks. The Economy CLass cabin had a terrible odor. It really smelled. Maybe they should clean the plane once in a while. United Airlines ALWAYS has issues with entertainment. You MUST download their App to your cell phone. Then, they allow you to connect to their entertainment system. If you don't, you cannot access WiFi without paying $26 for the flight ... the WiFi access is inconsistent and limiting and doesn't always work so the download doesn't always complete. This was a nine hour flight from Hell. I think I prefer Frontier Airlines. Although the airlines make you pay for everything now, at least you expect some attention and food options and a plane that doesn't smell. It was nauseating. Don't even ask me about the "Miles" that they keep screwing up ... RAY HANANIA"
Pros: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
Pros: "Nothing."
Cons: "I was exiting your airplane bathroom and my wife was entering when the flight attendant placed her arm in front of my wife and said, “I’m sorry but I’m working so that means I have dibs on this bathroom.” She then entered the bathroom and shut the door on my wife’s face. I was furious and speechless to witness such frank rude behavior and horrible customer service. I would like to think that United Airlines prides itself on better customer service than this. My wife and I have other choices when we fly and we will certainly think twice before we fly United Airlines again."
Pros: "My husband and i we want to seat next to each other"
Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
Cons: "The flight from Chicago to Moline was delayed over 3 hours due to an engine issue. We were delayed to board, then once we were boarded, we sat on a cold airplane for over 30 minutes in sub-zero temperatures in Chicago. Maintenance was called to start the engines externally but the starter machine wouldn't work. Finally, we were made to de-plane. We sat for over 30 minutes waiting on information. Never received meal vouchers. No snacks or water was given during the wait. The steward was very nice and helpful but the gate agent was horrible. She seemed "inconvenienced" when you went to ask her questions."
Cons: "The flight staff was rude, the wrong gas was put in the plane causing a delay, I missed my connection because of this where they wrote it was delayed because "it was snowing in Savannah" which was a blatant lie, but made it so they did not have to help me in any way since their delay was "weather" related. They could not get my to my destination until noon the next day which forced me to buy a new flight on Alaska air. My flight on Alaska was absolutely fantastic and I regret ever buying any United flight and will not in the future."
Cons: "Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections."
Pros: "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
Cons: "The airline was generous with luggage allowances."
Pros: "The crew The entertainment options The power options The drinks"
Cons: "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Pros: "The flight from Frankfurt to Chicago arrived late, had to collect bags and clear customs which delayed transfer, had to go from one end of the airport to the other on a train which operated very slow which delayed transfer, had to then clear TSA security checks which were very slow and again delayed transfer. Moving at the max speed we were capable of, we arrived at the opposite end of the airport too late to board and were left behind. United was not very sympathetic, although provided ticket for next morning flight. The entire experience was very disappointing following what was a decent tour of Italy."
Pros: "The only reason they have two stars instead of one is that the flight crew was good, and flight in general was ok. Also United service counter went above and beyond to help me with my situation, and I am grateful that they were able to rebook me on a new flight and check in my luggage without issues."
Cons: "There was no one at SAS service counter... I had to Google my flight number to find out that I actually had to check in with United since it was actually a United operated flight. Why was I not informed beforehand?? My itinerary said that this is SAS flight, how was I supposed to know that i was supposed to go to United?? Because there was no one at SAS counter, I had no one to ask, I ended up waiting for the counter to open for an hour. When I found out I had to go to United, it was already too late for me to check in so I ended up missing my flight. Thank god for the agent at United however, who helped me rebook my flight and check in my luggage."
Pros: "Economy Basic check-in was easier than I'd expected it to be, security was quick and seamless. Once on board the aircraft, the flight crew kept us informed about possible weather issues (e.g. turbulence), including the approximate time to expect it, how long it might last, and that it would probably preclude in-flight beverage service. Flight attendants offered to provide one-at-a-time beverage service to those "really in need of a drink." I thought that was pretty gracious under the circumstances, and was happy to see that passengers didn't take advantage of the option :-). Looks like United is doing its best to counteract its recent negative publicity. Well done!"
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "People were courteous as expected but as usual the 1st class took precedence. Big deal they pay extra for what, not to eat 1 ounce snack foods and cans of soda."
Cons: "The room and the food was horrible. Seems like every time I take a flight people get stuffed into planes like sardines. Also the food selection was nonexistent. There was not enough qty for each person on the flight and the food choices are subpar and very expensive. If u ask me with the exorbant cost of flight to include now the cost to bring luggage is horrible. What happened to the days when airlines actually cared for their customers. I guess those days are long gone. I have been in he military over 17 years and not once have I received a courtesy upgrade to 1st class and I have flew over the world. Guess it's all about the money. And have to pay for entertainment....go figure and why isn't there outlets on every seta in every row. Is that too much to ask!"
Pros: "Flight was short."
Cons: "I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating."
Pros: "The fact that we got there safely."
Cons: "Took them 90 minutes to fix a seat belt because they kept bringing the wrong part. They got it right the third try. The cabin crew sat in the back and chatted for an hour while we sat at gate. Not even a glass of water offered. Then we were diverted to Pittsburg because of weather and sat for an hour. Again no water offered. So on 5 plus hour flight crew went around once. The final straw was they blamed weather for the delay when in fact it was not being able to find the correct seat belt in due time."
Pros: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Pros: "Staff at airport and cabin crew were mostly nice. At airport, the ticket agent helped correct a mistake and was very helpful."
Cons: "There are TVs on the backs of chairs where they advertise that you can pay to watch shows or movies and play the safety video. That would be fine if you could just turn it off once that's done. But it was too hard to turn off, and after the safety video, they played three ads (you couldn't turn the ads off). At the end of the flight the tvs camenon again. It was also a night time flight - how can you sleep with the screen on. Also, the seat space seemed smaller than usual so the screen was in my face. I hated this flight."
Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"
Pros: "The crew was exceptionally friendly and helpful. Water and drinks were offered regularly. For those who had the app there was inflight entertainment. We paid for plus size seats and had enough leg room."
Cons: "I believe that on the long flights built in entertainment screens should be standard. Most people did not have the app and many spent 8.5 hours without anything to do. Food is not offered on this long flight unless you pay for it. You must walk to the very back of the plane where the food is in warmers. I got a hamburger and it was a bit dried out. Could have been worse...just hard to handle since tomato, lettuce and condiments were on the side. A larger person sat next to me and took use of the armrest between us which made me feel like I lost 4 inches of my personal space."
Pros: "Seat assignment"
Cons: "I'm not a pilot but I've flown enough to know what turbulence is. I was one of the first to board and asked the flight attendant if there was food for purchase or any type of snack as my blood sugar was so low. I was also in pain and needed to take my medication. It was a 40+ minute flight however when one is handicapped you are at the mercy of the person taking you to the gate it's not like you can stop and look for a place to eat. It wasn't until we were almost at the destination we received a plastic cup and offered a sip of water. I sat right in front of the flight attendant and she could see my discomfort yet didn't offer a bag of peanuts or a drink"
Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."
Pros: "Crew. Aircraft selection."
Pros: "Other then they got me there safe, I dont think there is anything I liked about this flight. Pilot did a decent job, there was lots of turbulance so nothing they could do about it and I made it safe."
Cons: "Plane from Chicago to Savannah was small. I was all the way in the seat not slouching and my knees were crammed in the set infront of me. The arm rests were digging into my thighs as well. Im used to not much leg room but this was a first for how crammed in I was into a seat, Im 6'3" & 270lbs. Ive probably been on 50 different planes over the years to give you some perspective of my experience flying when I say this was a first and a very uncomfortable plane. The plane to take us to Savannah arrived so late it pushed my flight back by like an 1.5 hours from what it was supposed to be."
Pros: "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
Cons: "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
Pros: "I loved how easy it was to book the flight."
Cons: "I cancelled my flight within 24hrs and received no refund because I booked through priceline. However, there was no restriction or clause listed on the ticket stating that I had to cancel through priceline also. It really should not matter who I cancelled through, if I canceled within 24hrs the refund should be given. Also, the debits from my account said United as well as priceline taking me to United's web page to make the purchase. So of course one would think cancelling through United's site is appropriate. I'm very disappointed in United and will consider all other options (Airlines) before booking with them again. PS - United customer gave me the run around for 3 days knowing that it was their policy and they were the company who's keeping my money. Absolutely ridiculous."
Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Cons: "I had a flight from Los Angeles to Cleveland with a stop in Chicago on December 29, 2016; however, both flights were delayed. I am contacting customer care for compensation due to a severe delay for the departure and arrival for my flight from Chicago to Cleveland (Flight 786). I also wanted to report a very disappointing experience with the representatives at 1-800-864-8331. I was supposed to arrive at Cleveland, OH (CLE) on December 29, 2016 by 7:30 PM. However, it was closer to 11:20 PM when we finally arrived. The flight was delayed over an hour for departure when they announced the plane was not even ready and present at the gate. Due to this delay, we were not able to land on Cleveland, OH (CLE) because of snow on the runway. We circled Cleveland for roughly 40 minutes and then got redirected to the Detroit. We would've avoided the snow if the flight departed on time since the snow did not hit Cleveland until the delayed flight was airborne. We then landed in Detroit and spent another hour and a half in Detroit. At this time, I called the representatives at United and requested a refund. The representative completely understood my situation and said I would be refunded the full amount to my original payment method. She also assured me that I did not need a case number and that other representatives would be able to look up this information through my confirmation number. This was not the case when I contacted United again to see the progress on the refund. They said there were no annotations and that they could not provide a refund. They advised me that the previous representative had lied to me. While the flight experience caused me to miss the rehearsal dinner and bachelor party for a close friend I served with in the Army and almost caused me to miss the wedding, I feel very cheated and trashed for being lied to by your employees regarding my refund and its validity. This experience has left a very bad taste regarding United Airline's integrity and values."
Cons: "My flight was delayed by an hour and a half. That's the amount of time I could have spent to drive home to Milwaukee. I stuck around because there was no indication of a flight cancellation. I would rather hop on a 15-30min flight than go through the hassle of renting a car. BUT the flight did get canceled, the next flight was completely booked and the next flight out after that was at NIGHT. I arrived in Chicago in the morning. The gate agent told us all to head to United customer service. There I received RUDE, poor excuse of a "service" only to be told they don't give refunds at the counter as we were told by the gate agent. So do that on your own time. THEN I had to buy my bus ticket and spend 1.5-2hrs on top of already waiting 1.5hrs for the flight that got canceled. HORRIBLE. Will never fly United again. Did i mention upon my arrival home I found out American was WIDE open seat wise to chicago?? And no one checked for me!"
Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Pros: "Arriving safely at home."
Cons: "Our gate was changed multiple times with absolutely terrible communication. The computer system had gone yet and everything seems extremely disorganized. There were even flyers getting on the plane to TX when they were traveling to other destinations because of the lack of communication and the crew not throughly checking. The seating was the smallest space in all of the other airlines I have flown. The crew was less than friendly and yelling down the aisle about buying snacks and other drinks although it was a late night flight and many people were sleeping. Overall, it was an uncomfortable and frustrating experience. Luckily the flight crew had a smooth flight and got us safely to San Antonio. Only positive about the experience with United. This was all taking place along with our flight being delayed with out the monitors at the airport being updated and no notification via text or the United app."
Cons: "The difference in entertainment options between different United flights is frustrating. Unlike some flights, which offer a bunch of free movies and shows you can watch on your phone or tablet, this flight offered a small selection of movies I could pay $8 for access to, which started at pre-determined times so you might pay for them and not even be able to catch the movie from the beginning. My original flight offered an outlet to charge my phone and a fairly large selection of free movies, so I watched 3 movies and the time went by quickly. My return flight did have an outlet, but I didn't want to pay for a bad selection of movies that I couldn't pause or start from the beginning, so it felt like a much longer flight."
Pros: "Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight."
Pros: "I like that we finally made it!! 130a.m."
Cons: "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"
Cons: "My boarding pass was not scanning which was holding up the line. A second person came over to approve me getting on the plane. That person made me check the size of my carry on bag, which had gotten bigger from some things I purchased in the airport but was just a touch too large for their sizer. She attempted to check the bag meaning I wouldn't have it until my final destination, which I was NOT ok with for two reasons. One was i had a 3 hour layover after this flight and needed work materials inside. The second was i was on a time crunch to get my ride at my final destination and was only traveling with carry on. She was very rude and insitant on it fitting inside the sizer as she stood over me with the tag to check my bag. I managed to take some things out that I moved into my backpack, which meant I had to awkwardly carry my blanket and travel pillow onto the plane. The most frustrating part was when I got on the plane, it was oversized top carryon bins, so the extra inch my bag grew would have been fine. Because of the time it took me to rearrange, i was the last one on the plane and all the bins had been filled with tiny second bags, but a few people on the plane had seen what happened and they rearranged a space for me. Also my video screen was broken and everyone else's worked. And there were two screaming babies around me the whole flight, but that is no one's fault."
Pros: "The flight itself and the crew were fine."
Cons: "The flight was delayed by weather but still on time for us to make our connection. But boarding was delayed. Finally, the gate agent announced that they were repairing an overhead bin door. This took approximately twice the announced estimated time. Even so, we arrived at the gate with enough time to make the connection, which was 4 gates away. Did the crew ask people to let those with close connections get out first? No. Did the crew or gate agent communicate to other gates that we had arrived? No. We got to our connecting gate 6 minutes before the scheduled departure. They had closed the door and would not board us. Two people from our plane made it to the connection, so they knew we were coming. But 5 of us who were seated a little further back arrived minutes later. We made it onto a later flight. We also adopted an elderly passenger in a wheelchair, who would have been left by himself at the next gate for 3 hours by United if we had not taken him with us. We all got on the next flight, but only with some work."
Cons: "Departure was delayed for five hours. Gate changes 4 different times to opposite sides of the terminal. Weren't told honest reason of the delay until two hours in. They boarded half of the plane and stopped when the pilots radioed in that there was a severe hydraulic fluid leak. Updates were supposed to happen every thirty minutes but more than three times they were longer than thirty minute intervals and at one point more than ninety minutes without an update. The representatives at the Chicago gate told us we were all set then the rest of the passengers boarded the plane. The pilot said they were waiting on maintenance paperwork to print off but then we waited an extra hour at the gate on board while we could still hear very loud tests of the hydraulic system. Once we finally left the gate and headed out on the runway for takeoff we stopped just before takeoff and the pilot said we were waiting on PAPERWORK AGAIN! This was another 30 minute delay and we finally took off. We were supposed to arrive home at 10:00pm and instead arrived at 3:00am..."
Pros: "Seating was very nice in Delta select, lots of leg room!!!"
Cons: "There were 3 flight attendants on this flight and two of the three were great. One however was the rudest woman I've ever met. Her favorite word was "no" and she talked down to everyone, including her fellow flight attendants. I really wish I had gotten her name but when I asked her, her response was, "why?" I was so fed yo with her I just said forget it and avoided her. I understand people have bad days but I have a feeling this was more of a personality issue. She acted better than everyone else. It really only takes one person to ruin the whole flight"
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Pros: "Punctuality"
Cons: "Food. It is a very long time and there no food enough"
Pros: "-Pounctuality"
Cons: "- Horrible food; - Very old airplane. The oldest I ever flew; - The entertainment system was horrible and not worked. We came the whole flight without having access to anything, neither the map of the flight."
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "Crew was very professional, plane was clean. Ride was smooth."
Cons: "I had overweight passenger next to me who tried his very best to keep his left arm away from me, but when he fell asleep I was squeezed. No fault of Spirit. It was too tight of a seat arraignment. When I went to get my seat from customer service there was a man with luggage that will fit the template for carry on, but the wheels did not allow his suitcase to fit the length. He had to pay for his luggage, I thought the representative should have not charge him. I bought my ticket last minute as it was business trip decided 2 days prior. I chose Spirit for the convenient schedule, never used them before. For the same amount of money a coworker of mine got very convenient flight with no charge for carry on with assigned seats with American. I thinkg the price was not competitive."
Pros: "Price"
Pros: "Damn cheap. Like 30$ for a flight to Atlanta from Chicago. I mean seriously! But of course pay for everything on the plane. To be expected and also can’t complain. Only reason for 4 stars is because I didn’t want to go to Atlanta. Had to because Of business. So, not a good representation really. Plane looked new. All guys as attendants which was a first. They were cool. And the baby next to me didn’t cry the entire trip which was a complete surprise. Just wish I didn’t get motion sicknesss so easily. Good flight though."
Cons: "I didn’t want to go home."
Pros: "Not much"
Cons: "My first time flying with Spirit and it started off bad to begin with. First learned that you can't carry on a bag without a $55 per leg fee adding 50% more to the trip. We decided to check one bag instead at a cost of $40 per leg but then Spirit considers over 40 Lbs overweight instead of 50 like other airlines so another $30 for overweight per leg for an extra $140 for the trip. Then soft drinks are $3 everything costs more. I will say the flight crew did a great job when there was a heart attack on our flight and they attended to him with great care. Then our flight back was cancelled due to the Hurricane but no other airline had to cancel that far out from the hurricane actually hitting. It seems Spirit couldn't get flights to Chicago with nothing to do with Atlanta. In fact we ended up driving all the way back to Atlanta only to see Delta and other airlines landing at the airport 11 hours later. Only Spirit wouldn't fly in more than a day before it effected the area. They did at least refund most of my money. I'll just never fly them again."
Pros: "It was a mistake to fly with Spirit!!!!! It was a nightmare in every aspect!!!! No, there was NOTHING that I like. I hated it. NEVER FLY SPIRIT AGAIN."
Cons: "They charged for EVERYTHING!!!! It's pathetic. The flight kept delaying. It was a chaos at the gate. Passengers were confused about which gate we were supposed to be at. My flight was about 3 h delay. Instead of serving us complimentary beverage due to delay, they charged us (even water.) They tried to charge for everything. Check in at a gate would cost $10! Who does that? Never heard that before in my life. A bag would cost over $60 if you check in at the gate. They charged for every single little thing. Disgusting!!!! I almost felt victimized flying their airline. (The seats were small.) I heard one passenger said "My first time flying Spirit. It will be my last time too." I said "Amen!" I WILL NEVER FLY SPIRIT AGAIN!!!! NEVER!!!!"
Cons: "I had 3 bags which could easily fit into the cabin space. One of the bags I had carried was the same bag which I had while boarding the flight from Boston to Chicago on 8th Jun 17. While in that trip I was not charged for the bag as the size & weight fitted into your norms. But I had to pay $195 for 3 bags,including the bag which I had while leaving Boston. The behavior of the staff manning the boarding gate was nasty. As I was not having a credit card with me, I chose to pay cash. But they refused to accept cash & told me that my flight will be cancelled and I won't be allowed to board the aircraft. I panicked & requested the passengers to take money from me and swipe their card. With great difficulty I found a passenger who obliged me. A fresh boarding pass was issued to all 4 of us. The bag which I had while taking the flight to Chicago on 8/6/17 fitted on the equipment which measures the sizes, but I was made to pay for it. Very horrible experience of flying a so called low fare airline."
Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."
Cons: "My flight was canceled with little notice, and the only option I was given by the airline was to try and find a seat on another flight back using their website. Well, nothing was available for several days, and I couldn't afford to miss that much work. Plus, Spirit's help line was totally unavailable. I ended up booking a last minute flight with Delta. Spirit later sent me a voucher for $50, but my ticket cost more than that, plus I had purchased extra baggage. That's still a loss of roughly $70. The voucher is also only good until July, and I have no flights planned any time in the near future where I could think about using it in time. You get what you pay for, and from now on I'll just be paying more for flights with airlines I can trust."
Pros: "The crew was very nice. It was a short flight so we didn't eat. I was ok in my seat but I'm average height of 5.5 ft. Glad you included the 1 free carry on otherwise there would b no incentive to use your airline at all."
Cons: "Cost for checked bags is high. When u add 2 checked bags both ways that is an extra $200. Be serious what are you saving with all your extra fees. This is passed on to the consumer. I'm not a frequent flyer with this airline but if u want my money u have to do more. The food is high too not much of a selection for restricted diets. I can't eat what I offer. The flight was a little rough on take off and landing. No leg room for a man 6.2 ft man husbands knees were against the seat in front off him. Switched seats going to MB but could not going to CHI not a good ride home for him."
Pros: "The staff on the plane were friendly."
Cons: "The flight was delayed, it took a very long time to board. Upon landing, we waited in our seat for over 30 minutes completed stationary after midnight. Water is not offered unless you pay, no TVs, no WiFi, chairs do not recline, and the chair "table" can barely hold your smart phone, a mini tablet is too large to balance. Upon check in, the agent demanded a paper boarding pass and when I showed him an email, he said, you must print. Now I understand there is a FEE to print, which was never explained. This is the only time I have been told to print a boarding pass, it's 2017. A carry on larger than a purse will cost nearly as much as the flight. Overall, I will not be flying Spirit again. I actually canceled my return flight just so I could have a better experience, WiFi, and perhaps a cup of water."
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Cons: "Having heard about how bad spirit airline is at rhe past i decided to give it a chance thinking how bad can they be... Well its even much worse then i even thought. I have booked a flight from L.A. to NYC with connection in Chicago. It srarted with a delay of 3 hours because they didnt even had a plane. They made me pay $50 for each bag. Ones we end up getting to Chicago the connection flight was delayed in 2.5 hours. Only after waiting anorher 2.5 hours they told us that our flight was cancelled. Beaides everything rhe service was awful. We went and talk to a manager who was also very rude and unprofessional. We asked for a refund and we will book anorher flight with another company.because ill never fly spirit ever again!!! The manager offer us $120 refund for both of us while our flights cost $480 plus $100 for bagages which they didnt want to give us a refund for that.we had to leave and talked to our bank for froud by spirit airlines. Save yourself and never book with spirit again !!!!!"
Pros: "Nothing--there is literally nothing to like about this airline. They display a cheaper fare than other airlines and call it their "Bare Fare" but you better not pack more than a small backpack otherwise you end up paying double the ticket price in services charges and baggage fees!"
Cons: "Spirit's endless amounts of extra hidden costs and ridiculous baggage fees meant that I ended up paying just as much for my airfare as I did to 1) check my bags, 2) print my boarding pass and 3) pay for the hidden services charges to do all of the above at the gate (instead of predicting exactly how many luggage/carry-on items and their exact weight over five months in advance of my trip, when I initially purchased my ticket online). You'll have to purchase water on the plane if you get thirsty. I would not be the least bit surprised if Spirit started charging a fee to use the bathroom on the plane! AVOID THIS AIRLINE if you need to check a bag, or if your carry-on is larger than a small backpack and/or purse! Plus, the interior of their new fleet has decreased space between rows so you have less legroom than ever (I'm 5'5" and 125 lbs--I had no room to move). And the final straw for me: I paid a premium price for a flight that left AFTER 9:00 AM. Less than 48 hours before departure, Spirit changed our flight to 6:05 AM; a time I had specifically filtered out of my options when searching for a flight! And no, there was absolutely no refund or apologies for the inconvenience."
Pros: "I feel like the seats are a bit more comfortable and also bigger than in other airlines planes."
Cons: "The crew members are all in all just terribly unfriendly. I had a question and went to the information desk. The gentleman there didn't bother to stop talking to the other crew member and they were obviously not talking about something really important that is job related. Then he answered my question and made sure that I understood how stupid he thought I was to ask this kind of question. I had big problems to understand him because he was speaking very fast and with a strong accent and my English is not that good either. The boarding process was good. I can't say anything else about the service because there is none in the plane."
Pros: "Nothing"
Cons: "Never even made it into our flight because it was being perpetually delayed and when I called to ask what was the latest it could be delayed to before being cancelled the customer service guy would not answer my question. Which it would have been helpful to know since we had to drive three hours to make it to the airport and had a car rental whose return was dependent on us being able to fly out. I understand flight delays and even cancellation especially in such a busy holiday season, what I didn't appreciate was the fact that they couldn't reschedule us on a flight for another three days! And they wouldn't pay for you to go on another airline's flight if they couldn't accommodate you on their own. Then they had the audacity to ask if we wanted to join their membership program....ummm no."
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Pros: "Non stop between Baltimore and Chicago was the only positive thing."
Cons: "When you do check in you realize that they charge $90 round trip for the second hand bag and $80 for the first checked luggage. I was happy thinking I got a great price, after that I realized I paid over $150 more per ticket than any other airline, the naked price slogan is a scam. None of the seats reclined in the whole airplane and they were very uncomfortable and looked very cheap. They don't even give you soda and chips, not even water, crew were nice but ticketing staff in Chicago was unpleasant. I will never fly spirit again, don't waste your money like I did."
Cons: "Mechanical issues. Initially, airline tried to fly with a fuel leak, until they learned the fuel leak was not within the plane manufacturer's tolerance for safety. They then made me wait 9 hours in the airport for them to bring another plane. It appears that they delayed flying in a new plane until after they tried to fix the fuel leak for approximately 2-3 hours. At the end of this ordeal, they provided only a $50 credit for their airline and a $7 voucher to buy a coffee in the airport. I will never fly this airline again."
Cons: "I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added."
Cons: "There is almost nothing that would make me use this airline again. My flight wasn't even cheap, so that definitely didn't make up for the fact that I paid $50 both ways for my carry on bag, and one $30 seat fee so that I could request a window seat on a cross-country red eye. Water is not free on the plane, and still there were no seat back pockets, so the water bottle I bought (and didn't want in my bag w/ important documents) rolled around on the floor all night. I'm a small woman, and there was barely space for me to fit in the seat. Uncomfortable, expensive."
Cons: "The flight is advertised as low priced, but at the cost of checking a small carry on for $50 each way. For $100 more for ticket we could've flown JetBlue with amenities like water and coffee and attentive professional flight attendants. The plane was extremely loud, and sounded as if the panels could be ripped right off during landing and takeoff. We shouldve just packed a backpack. I don't think I would ever fly this airline again because the overall feeling was that the equipment was rickety and unsafe. I guess Ive just become accustomed to professionalism and service on other airlines."
Pros: "At the time of purchase, I liked the price."
Cons: "1. They offer no way to reach a live customer service representative via phone. 2. They are the only airline I've used in the US that charges for carry on bags. This makes the cheap fair no longer the cheapest fair. 3. After running late and unable to check in online, or reach customer service, the people at the ticket counter would not ticket my flight 25 minutes before boarding and charged $100 to rebook the next day. 4. They offer no complementary drinks/snacks 5. Their seats are small, uncomfortable, and DO NOT RECLINE!"
Cons: "I understand that Spirit intentionally gives minimal additives and services but I feel they can be a lot more transparent about what they do and do not provide. I felt very uncomfortable on my trip back for the following reasons. 1. Tray table was half the size as a normal tray table. I was trying to do work on it with my small computer and it kept falling off and into my seat mates lap. 2. There was a flight attendant named Duron who made a few comments that made me feel very uncomfortable. I felt he was inappropriate. When collecting trash he walked by my aisle and commented to the person next to me (he was reading the New York Times), "Anything about Trump, or Kill-her-y, Killary, Hillary in there?" And laughed. I was shocked that someone, especially a professional at work would say something so volatile and frankly, violent. On his second round he again came by and asked if "Trump was in the paper and worth reading. Killary in there? You can guess who I am voting for." While people in the back row laughed and the man next to me nervously laughed. I felt very uncomfortable and felt he was inappropriate. I plan never to fly Spirit again after this experience. I hope that you can address this issue with your quality assurance team and to Duron. It can't continue. Thank you,"
Pros: "I like they're trying to disaggregate costs -- but this ends up feeling like punishment."
Cons: "There is a lengthly upsell process which is part of printing your boarding pass and checking luggage. - they charge of 'carry ons', so I paid for the shoulder bag for my computer along with two regular bags....both ways. (note this fee was nearly twice my ticket fee.) - When I arrived and the gate and staff said people make this mistake a lot, there was no way to get a refund other than a time limited credit. - Though this will change, they currently don't allow TSA Pre customers to use that status. They also dont have wifi, a huge business advantage. - When I arrived 30 minutes before the flight, they refused to issue a boarding pass, couldn't transfer me to a same day flight, or refund any portion of my unused tickets or prepaid checked bag fees. Note: I walked to the American Airline counter, bought a ticket, checked bags, and left 30 minutes later -- with more hospitable treatment and only slightlyl higher total cost. I like trying new business approaches -- but I've flown four of their flights and now have the resolution to avoid them at most any cost."
Cons: "I had to print out the ticket at a kiosk even though i checked in online and also the staff at the check in desk had terrible customer skills, did not smile and did not seem to want to help you. i was called ON my way to the airport (couple hours before departure) that my flight was canceled because of air traffic congestion and was told i could be switched to the next flight the next day which was not acceptable in my situation. I stood in a long line to get a refund and also the flight into Chicago via Spirit was unsettling especially because all staff over the intercom inside the airplane including the pilot did not have their lines memorized and kept stuttering because they messed up."
Pros: "The only thing that I can say that I liked was the plane seemed some what new, and clean."
Cons: "There is not one thing to like about spirit, we have now travel twice with them. The first time was not good but it's only fare to give them a second chance. It's false to think there cheap they charge for everything eavan to check u in if u do not do it on line. The staff that we came in contact where cheap like the airline. In fact the cabin manger on the flight home was so rude and controlling I thought he mite of been a dictator I strongly advise every body that flys with them to look carefully at what they charge and what they do before u book your flight."
Pros: "When I got to the gate to board, I had a young boy I was traveling with as part of a group, but was trying to make sure he didn't sit alone. The staff at the gate literally met to see how they could help me out and due to previous seat reservations could not get me seated right next to the boy but put him right behind me in a window seat, it was also the boys first time flying so he got to enjoy the view of take off. Also because I was placed so close, I was able to switch seats with another passenger and still ended up sitting next to him. I appreciate the effort by multiple staff to accommodate me, recognizing these types of needs and acknowledging them, despite the fact I had missed my opportunity previously , it is to me something I really appreciate and thank the staff for their courtesy."
Cons: "It gets very dry on the plane, and also I was dealing with allergies, I think it would be great if more frequent passes down the aisle took place, as I needed some tissue and water. This may also add sales for food and drink during flight, so I think it is definitely worth the effort, a friend ended up getting me tissue."
Pros: "Nothing.."
Cons: "The staff was unhelpful and rude. They gave me a ticket for the wrong city after I said twice "Portland MAINE" not Portland Oregon. Ended up getting the wrong one. This was after my original flight to Boston had been canceled after being delayed 3 times. I was supposed to leave Chicago for Boston at 2 pm. Didn't leave until 8:30pm. As usual I got to the airport two hours early so I spent 8 hours in the airport of the city I was trying to leave. Trying to get a new flight and eventually just got a refund for about half my original ticket and buying a new ticket on another airline. They were rude the whole time and unhelpful. But that's just airports. But the lady giving me the wrong ticket is ridiculous. This review is silly because eventually I got on a JetBlu flight anyway. I never ended up taking Spirit anyway. I still have my return flight booked so lets hope I make it back home on time..."
Pros: "N/A"
Cons: "On top of the long lines, the flight was cancelled without any explanation 20 minutes before boarding. We were forced to walk all the way back to the airport entrance, but weren't helped at the Spirit ticket counter. Instead, we were given a card with a phone number to call in order to try and book ourselves another flight. We weren't able to get a flight until the next day with a different airline. It was a very disappointing experience, which created a terrible start to our trip. We will never fly Spirit again due to the unprofessional manner in which we were inconvenienced."
Pros: "Nothing."
Cons: "I arrived at O'Hare and my flight was cancelled. I had to book another flight for the next day ($480+) and a hotel room for the night ($200+) ALL AT MY EXPENSE. The Spirit representatives said that someone from Spirit would contact me in a few days to reimburse me for the flight from O'Hare to NYC, but as of a week, no one has. I have very little faith that anyone ever will or that I will be reimbursed for the flight that was cancelled. I intend to report Spirit to the NYS Attorney General's Office. Everything was bad, since I had to spend close to $700 of my own money to get back home. VERY VERY BAD."
Pros: "Inexpensive Tickets"
Cons: "Gate was changed last minute, and nobody bothered to inform all of us who were waiting at the previous gate. I later discovered an email about the gate change, but the Spirit board and the gate signage hadn't changed, so I wasn't checking email. Everyone rushed down to the new gate, and had to walk outside to board. Seats on Spirit are pretty cramped and uncomfortable. They don't recline (at all), and they are thin, so you feel everything happening in the pouch behind your back. The most annoying aspect of the flight, however, was the unending sales pitch about their credit card that was made by the flight attendants as we made our descent. It was ridiculously loud, especially after a dark late night flight, and just kept going and going. I don't fault the staff, who are probably responsible for selling, but I do fault Spirit for forcing a captive audience to hear it ad nauseam. Overall, you kind of get what you pay for here, and I would still fly Spirit again IF they were considerably cheaper than the competition. BTW, remember that Spirit charges for carry on luggage. We shipped our via UPS, which was half as much, thanks in part to shipping via my workplace."
Pros: "Nothing"
Cons: "We were not assigned a seat and had to wait at the gate until everybody got in the plane and they gave us the last seats and were seated separately, although there were 2 seats available next to my friend i was traveling with, but we were told it was a full flight. The flight attendant told us we could switch after the seat belt sign came off, but after that we were told no and one of them was not very polite. Terrible. Hope not to fly with spirit airlines ever again!! I dont want to talk about the baggage also, those people only know how to be rude and don't explain anything!"
Pros: "Although late, arrived at our destination."
Cons: "Was the gate under construction? It was difficult to get off the plane, having to maneuver down the ramp, outside and up 2-flights of stairs. I did not hear anyone inform the passengers about the condition of the gate, nor was anything said about arriving late to get to connecting flight. I asked a flight attendant as I was getting off, only to be told the same plane was continuing on to MSP, but I had to deplane for cleaning. Once inside it was so crowded and no organization: it was shoulder to shoulder and people were squeezing in and out of the crowd to get to where they needed to be. Finally able to get back on the plane, going down 2-flights of steps to the tarmac to the ramp, etc. ugh; I've recently had back surgery and continue to have back pain. This was a painful transitional exercise that affected me immediately and for days afterward."
Pros: "Good price, very convenient schedule"
Cons: "Gate change announcements can't just be by email - I have a dumb phone. My daughter turns hers off to save the battery. Etc. The gate change for Spirit Airlines 655 ORD to PDX never appeared on their departure board, the previously scheduled gate, or the gate they moved to. Had I been hurrying from another flight or from long lines at security I would have missed my flight. If this is your first time flying with Spirit, read the rules carefully to pay for what you want and only what you want."
Pros: "Nothing!"
Cons: "I got into he line 70 minutes before my flight, which was considered a "late check in" and the line was so long I missed my flight! The next flight to my destination was 12 hours later, so I said I would have to purchase another ticket with a different carrier. The cashier informed me I would get refunded for the missed flight. Flash forward to my return flight, they canceled it! The cashier never noted that we even spoke, and it is procedure to cancel the rest of the booking if a customer doesn't get onto a flight. It was a complete nightmare. I had to purchase another ticket home and the kicker: no refund for either flight that I didnt even go on. You get what you pay for. Spend more and go with a larger carrier. I've always had good experiences with Southwest."
Cons: "We were travelling with a couple and FORCED to pay for seats so that we can sit together. . . what a crock. I can deal with many compromises for an inexpensive fare--but this was over the top. We were going to be asked to pay $30 to pick seats to sit together, decided to just upgrade the seats $60 to both sit up front in larger seats together, so the flight was comfortable. But being asked that was the straw that broke the camel's back--I don't think we'll be flying Spirit again--I'd rather just pay slightly more for the flight and know that I'll have an assigned seat--or can get a pair by boarding togeteher."
Pros: "The actual flight was OK--but I was bumped from my scheduled flight (along w 82 other people) when they substituted a smaller aircraft; & the flight they put me on was 12 hours later!!!! Nothing like wasting a precious vacation day in O'Hare airport to make you furious!"
Cons: "I hated the fact that I couldn't check in online the day before. I must have wasted two hours trying to remember my password for their stupid Frequent Flyer club--the only allowable way to check in-- and then (after finally getting a new password & getting into the system), being told they had no current reservation for me. What???? Then, after getting to the airport & finally checking in, I was bumped off the plane & rescheduled 12 hours later!!!! I hope never to fly on Evil Spirit Airlines again!"
Cons: "I had a connecting flight form San Jose to Chicago in Fort Lauderdale. Both Flights were Spirit. Had around 2 yrs to get from my flight from San Jose to the chocago flight. By the time i went thru customs (huge line) then thru security (another huge line) i got the the gate at 7:38 A. M. My flight was scheduled to leave at 7:42 A.M.. I understand that you do need to close your gates a little earlier, but i was not the only one that had the same itenerary and missed the flight. Its just hard to understand that you must have a record of who is missing on that flight and since you know they are at the airport (because we came in from San Jose on your flight) not to at least wait until 7:42 to close the gates. There was no one at the gate, the gate was closed as we watched the airplane sit there without moving for at least another 10 minutes. Its beyond logic and the only way i can explain that in my mind is that your record of competing with other airlines of being on time is more important to the airline than the customers themselves. Which is very sad. Then i stood in line for one and a half hours just so i can speak to someone on what my next step should be. Do you have any idea how stressful it is to miss your flight and then have to stay in line for another hour and a half in that stress? As i stood there and watched the couple in front of me being in distress and his girlfriend crying i realized how unfriendly Spirit Airlines is ti its cutomers. Then finally i get to the representitve to be told i can get a flight out at 6:15 P.M. That is 10 and half hours later. So i inquired, can we use another airline or even an alternative airport to resolve the long wait, of course i was told no without any explanation. So, i had my office search for a flight for me and they found one for 101.00 to Midway with Southwest Airlines leaving at 10:15 A.M., but since i was in a different terminal and would have to go thru security, i would not make it. Very frustrating to think since your air line is the one that propsed the itenerary for me, would not back me up when i missed the flight with no fault of mine. Afterall, Spirit sold me that Itenerary, they should have been aware that it can take longer than two hours to make it to the next flight. But, what really has me steaming is you could not even have more than one person to help at the counter for the people that missed their flight, because if you DID then i could have had time to book the Southwest flight. Due to your lack of concern about the customers in general my company nor I will ever use your services again. I know that probably doesnt break your heart, but me being in business now for well over 30 years,i can gaurantee you eventually if you do not change your practices, it will affect your bottom line. One last note. I overheard another frustrated customer asking if they will give him any food vouchers, and he was stared down for a few seconds and then a simple "no"."
Cons: "I flew in/out of two major cities and was reluctant to fly on Spirit, for good reason. Flight information was difficult to find at airport (Spirit rented a United gate and did not have any listed information on boards) and I relied entirely on my phone to follow flight delays and changes. When flight was cancelled there was no effort accomodate passengers on another airline, despite many flights available, and the next Spirit flight was two days later!!! Spirit offered refunds for that flight but the website did not work for two days and the wait was very long, over 20 minutes, on the phone. The baggage and seat fees add a significant amount to the cost of the ticket so that it is no longer less expensive than a more reliable airline. I will never fly Spirit again."
Pros: "A good male flight attendant whose name started with M."
Cons: "I arrived at the airport more than an hour and a half before the flight. The wait for check in was incredibly long. It appeared that there were 5 employees at the counter but only 3 were checking people in. The TSA line was also very long and when it appeared that I was going to miss the flight, I expressed my concern to a Spirit agent who referred me to TSA who referred me back to Spirit. We were told we'd be re-ticketed at the gate. Finally, a large group of passengers who were in the same situation just moved to the head of the TSA line explaining our situation and enduring hostility from some of the other passengers. The gate was far away and I'm not able to run. The plane was held for us but the experience was MISERABLE. Spirit needs to have adequate staff to check people in and needs to press TSA to do the same. I've never had this experience on any other airline and I travel a lot and have for decades"
Pros: "Timely departure and early arrival"
Cons: "Fees on fees on fees - the flight was not inexpensive enough to justify paying for a carry on. Arguably my fault for not researching the airline to know about the fees, but at no point during my flight purchase process was I notified about the way Spirit airlines functions (i.e. you should only fly if you plan to bring nothing). But fine, after I realized the joke was on me, the process of updating my baggage status was a nightmare. And THEN...I called to add my TSA pre-check status, which the customer service rep took "and added" over the phone only to find our at the airport that "Spirit airlines doesn't do TSA pre-check." Overall just a frustrating and stressful experience."
Pros: "I am happy that the gate attendant called out my name before closing the door!"
Cons: "Because my flight was booked through Kayak, I DID NOT know about the many fees until the night before. I should have been able to get all the information days/weeks earlier. I paid $50 extra for a $75 flight - which was extra bad for me because I chose to take a 6 hour greyhound from St Louis to Chicago, instead of flying directly from STL to NYC. So, for just a bit more, my 12 hour travel day would have been reduced to 3 hours. The airplane was dirty and I swear to God, there was duct tape on the engine casing."
Cons: "Spirit attendants at check-in misdirected me multiple times due to a glitched boarding pass that they would not explain to me. Then, when I got to security, they couldn't scan my pass because the toner level of the printer had been low and the code came out fuzzy. Then, at the gate, there were no attendants around, so I went looking for one. When I returned to the gate, the gate had closed, which resulted in my missing my flight. I missed a full day of my trip thanks to your poor service, and after calling customer service multiple times with absolutely no result, I will be taking my story to social media and never flying Spirit again."
Pros: "Best price (as long as you can live out of a back-pack or similarly small sized bag for the duration of your trip). I was only going away for 2 nights and so was able to do it. If I had to pay the luggage fees, this would NOT have been the best price."
Cons: "Seats are incredibly small and uncomfortable (I felt like the right side of my seat was just metal with the covering and zero seat cushion to it)! You are allowed one personal item about the size of a backpack or large purse, BUT you MAY NOT carry a personal item and your purse or a personal item and a laptop. So if you cant stand the tiny seating with no leg room (my limit is about 90 minutes) AND you can carry EVERYTHING you need in a backpack or large purse, this is the way to go. Don't think you will get a traditional carry-on bag onto this plane for free! Traditional carry-on bags are too large!"
Pros: "I liked that the price of the flight was inexpensive."
Cons: "The crew on the flight was extremely unprofessional, suggesting that we don't "hurt one another" when we are free to take other open seats. Also, the seriousness of the crew and the responsible feeling that I normally get from a flight crew was not there. The pilot was good. But the attendants were telling " jokes". An airplane is not a comedy club. I like to feel safe, and that the staff is capable in the event of an emergency. Also, the plane seemed dirty with advertisements inside the cabin for a specific hotel in Vegas. This gave the plane a very ghetto feeling."
Cons: "They charge you $40 to carry on both ways if you register and purchase ahead of time, consider that when you are doing your price compare. The website is so slow to pay for your baggage ahead of time its really painful. The bigger issue is that the seats are super hard and super small and don't adjust at all! I am an average size and normal weight person, this airline is for really young and fit people . My back still hurts. Then there was some 19 year old flight attendant that thought she was a comedienne on the way back at 6am in the morning weaving a really lame jokes into here schpellio... trust me no one wants to hear that stupid stuff at 6 in the morning on a Sunday. It made her whole instruction super long and really stupid. The only way I would take this airline again is if I could put everything in a small backpack and the flight was really short, otherwise pay 30% and go with a full service airline."
Cons: "Too many travelers try to carry bags on that are obviously much too large and heavy. The se then fill up the overhead bins and make the boarding slow, slow, slow! In addition, I had to explain to a passenger that my seat had been paid for with an extra fee and that individual was perturbed throughout the flight and would continually lean over me to peer out the window. Very annoying and impolite. These courtesies should be better explained to those who rush aboard and take whatever seat they can find and hold on to it despite the rules."
Pros: "Nothing."
Cons: "I found out my flight was delayed two hours but decided to go to the airport at the appropriate time anyway. It was just a girls weekend so I wasn't in any major rush to get there. As my shuttle is taking me to the airport, I look again to find that my flight has officially went from taking off at 9:14pm to taking off at 12:12pm. When I got to the airport, it was 7pm so I would have to wait for 5 hours. I went to the Spirit counter and asked what time my flight was leaving. The man at the counter says "9:15" so I responded with "okay great so there's no delay then??" He said "yeah there's just a short delay you won't even know" I showed him my phone and asked is 12:12am the time were supposed to leave? And he said "yes". Well, then I was fuming because this customer "support" person completely lied to me. Another quite rude lady said there was absolutely nothing they could do for me and shooed me away. I was also told it was because their technology wasn't reaching flight control. I went to my gate anyway and noticed that the spirit section was completely packed-I'm assuming this issue backed up many flights. After an hour of waiting, they announced that the delay may be even longer. I immediately left because at that point I wouldn't get into my destination until 4am which wasn't worth my short visit to where I was going. Later on in the night, I looked at my phone to see what happened-it ended up being cancelled!!!! What a joke! Bad customer service, bad fees, bad way of handling their flight situations!!! Never again."
Pros: "The cheap cost of the flight"
Cons: "I think Kayak should do a better job of providing information about the airlines they represent. While my flight was only 80 dollars, I ended up spending 100+ dollars extra to carry on my suit. This was my first time flying with Spirit, and if I knew that these extra charges would apply, I would have packed differently. As a student, I do not have any disposable income; I found it very misleading that the price to "fly" and the price to buy a ticket were very different. 80 dollar flight vs. additional 110 dollars to get from point A to point B."
Cons: "24 hours before the flight was going to take off someone at spirit airlines deleted my seat and gave it to someone else. They claimed to me that I called in and cancelled the seat myself. Now I was stuck buying a new flight two days later for 3 times the price. This is the worst flight experience and there is almost nothing to do to prove what happened to me. They say I was refunded but the money is still not in my bank account. I had to file a claim with chase bank to try to get my money back. I will never be flying spirit again and will tell everyone I meet to stay away from this shady airline."

Book cheap flights from Chicago to Bucaramanga

Recent round-trip flight deals

2/22Wed
2 stopsMultiple Airlines
19h 17mORD-BGA
3/3Fri
1 stopMultiple Airlines
9h 27mBGA-ORD
$487
2/22Wed
2 stopsMultiple Airlines
15h 01mORD-BGA
3/3Fri
3 stopsMultiple Airlines
32h 20mBGA-ORD
$511
3/22Wed
2 stopsMultiple Airlines
27h 52mORD-BGA
3/29Wed
1 stopMultiple Airlines
9h 12mBGA-ORD
$532
3/22Wed
1 stopSpirit Airlines
8h 12mORD-BGA
3/29Wed
1 stopSpirit Airlines
9h 12mBGA-ORD
$538
2/22Wed
2 stopsLATAM Airlines
22h 29mORD-BGA
3/3Fri
2 stopsLATAM Airlines
16h 16mBGA-ORD
$554
3/31Fri
2 stopsLATAM Airlines
32h 19mORD-BGA
4/10Mon
2 stopsLATAM Airlines
29h 18mBGA-ORD
$557
3/22Wed
2 stopsLATAM Airlines
27h 52mORD-BGA
3/29Wed
2 stopsLATAM Airlines
16h 10mBGA-ORD
$579
2/22Wed
1 stopSpirit Airlines
8h 07mORD-BGA
3/3Fri
1 stopSpirit Airlines
9h 27mBGA-ORD
$603
3/31Fri
1 stopMultiple Airlines
8h 12mORD-BGA
4/10Mon
2 stopsMultiple Airlines
41h 01mBGA-ORD
$616
3/31Fri
1 stopSpirit Airlines
8h 12mORD-BGA
4/10Mon
1 stopSpirit Airlines
19h 18mBGA-ORD
$646
2/16Thu
2 stopsLATAM Airlines
27h 15mORD-BGA
2/23Thu
2 stopsLATAM Airlines
29h 43mBGA-ORD
$680
6/29Thu
2 stopsLATAM Airlines
48h 20mORD-BGA
8/10Thu
2 stopsLATAM Airlines
28h 39mBGA-ORD
$689
3/10Fri
1 stopMultiple Airlines
8h 12mORD-BGA
3/19Sun
2 stopsMultiple Airlines
29h 00mBGA-ORD
$750
2/18Sat
2 stopsLATAM Airlines
38h 53mORD-BGA
3/4Sat
2 stopsLATAM Airlines
30h 27mBGA-ORD
$768
2/16Thu
2 stopsMultiple Airlines
23h 32mORD-BGA
2/23Thu
2 stopsMultiple Airlines
22h 55mBGA-ORD
$772
3/31Fri
2 stopsMultiple Airlines
10h 35mORD-BGA
4/10Mon
3 stopsMultiple Airlines
24h 31mBGA-ORD
$775
2/21Tue
2 stopsAeromexico
17h 10mORD-BGA
3/3Fri
2 stopsAeromexico
17h 31mBGA-ORD
$929
2/15Wed
2 stopsAeromexico
33h 54mORD-BGA
2/23Thu
2 stopsAeromexico
24h 55mBGA-ORD
$981
6/28Wed
2 stopsAeromexico
42h 10mORD-BGA
8/10Thu
2 stopsAeromexico
23h 30mBGA-ORD
$1,086
3/2Thu
2 stopsUnited Airlines
13h 00mORD-BGA
3/2Thu
2 stopsUnited Airlines
21h 41mBGA-ORD
$1,695

Search by stops

Search by airline

Search by price

Recent one-way flight deals

3/1Wed
1 stopSpirit Airlines
8h 07mORD-BGA
$156
2/28Tue
2 stopsMultiple Airlines
16h 25mORD-BGA
$164
2/28Tue
1 stopSpirit Airlines
19h 47mORD-BGA
$171
2/28Tue
2 stopsSpirit Airlines
22h 07mORD-BGA
$174
3/1Wed
2 stopsMultiple Airlines
37h 59mORD-BGA
$182
5/10Wed
1 stopSpirit Airlines
8h 12mORD-BGA
$192
3/4Sat
2 stopsMultiple Airlines
40h 25mORD-BGA
$201
3/1Wed
3 stopsMultiple Airlines
20h 16mORD-BGA
$207
3/5Sun
2 stopsMultiple Airlines
32h 43mORD-BGA
$211
2/28Tue
3 stopsMultiple Airlines
14h 19mORD-BGA
$223
2/28Tue
3 stopsMultiple Airlines
14h 21mORD-BGA
$228
3/5Sun
1 stopSpirit Airlines
27h 17mORD-BGA
$236
3/4Sat
3 stopsMultiple Airlines
36h 18mORD-BGA
$239
3/23Thu
2 stopsSpirit Airlines
23h 05mORD-BGA
$257
5/10Wed
2 stopsLATAM Airlines
21h 14mORD-BGA
$284
5/26Fri
2 stopsLATAM Airlines
29h 36mORD-BGA
$291
3/24Fri
2 stopsLATAM Airlines
43h 01mORD-BGA
$302
3/24Fri
2 stopsLATAM Airlines
38h 58mORD-BGA
$352
3/23Thu
1 stopCopa Airlines
10h 56mORD-BGA
$475
3/3Fri
2 stopsAeromexico
33h 24mORD-BGA
$515

Search by stops

Search by airline

Search by price

Flights to Bucaramanga

Destination:

Bucaramanga (BGA)Colombia

Return flight deals:

Bucaramanga - Chicago

Cabin classes:

$3,241
$530

Browse origins:

Browse destinations: