Because an earlier flight had been canceled, the listed flight was not possible and had to be rescheduled. All of our flights were booked through Delta but we were not notified of the cancelation until we tried to retrieve our boarding passes.
Pros: "Flight was 3 hours late. That matters more than anything else"
Cons: "Delta/LGA could observe that we will always have rain/fog and plan accordingly"
Pros: "Very spacious."
Cons: "Not having a bunch of crying babies."
Pros: "Had a great professional crew even the pilot walked through the plane to answer questions"
Cons: "Nothing delta returns to the top"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "The crew was amazing and seats were comfortable"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Cons: "Flight cancelled with no reasonable alternative. Ended up driving."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "Our itinerary was canceled"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "There is no room. The snacks were fine, but the main meal was disgusting."
Pros: "The food and the treatment"
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "I didn't realize there was a 20 hour transit time in Portland. Delta wanted $330 to change the tickets. I could buy a new Delta ticket for $179. Bought a new Alaska Air ticket for $107"
Cons: "Trying to get an answer to this problem"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "It was actually a Delta Airlines flight. In business class. Service was good."
Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "Could not get seats assigned until day check of check in. We did get seat together. Asked clerk said no booked . Seat did not recline. Saw crew had one row for themselves."
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "The crew and pilot were absolutely amazing."
Cons: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."
Pros: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Cons: "They cancelled the flight 30 mins before the flight"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "Very nice, comfortable plane, everything went smoothly in spite of our little airport being overrun with eclipse tourists."
Cons: "We paid extra to be able to pick our seat ahead of time but when we got there we were told that in the first leg of our trip the flight was oversold and therefore we didn't have seat assignments anymore. The delta folks blamed Kayak. We did get seat together, but not the ones I had previously chosen. Also there was no beverage service on this flight."
Pros: "Nothing more than expected."
Cons: "Food could be improved."
Pros: "Excellent crew and comfortable flight"
Pros: "The meal on Air France (a code share with Delta) was excellent."
Cons: "Very bad seat in the exit row. It was very narrow and hardlly reclined at all. there was no place to put your things because there was no seat in front of it. Legroom was very good."
Pros: "Short eas6 trio"
Cons: "Lack if parking at airport"
Pros: "Food was Ok and the stees heled Out"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
I liked this airline. They seemed to be very efficient
Thank you for your good service
Mejor que latam y avianca
Pros: "Service and comfort"
Pros: "Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent."
Cons: "We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available."
Cons: "Que respeten los horarios de vuelos."
Pros: "Crew was very nice and helpful. No complaints or issues."
Cons: "The only thing I didn’t like was the Panama City airport. Nothing wrong with the airliner."
Pros: "Great crew; efficient, kind and accessible."
Cons: "Entertainment system. Tiny screens and no options."
Cons: "Good service"
Cons: "The gluten free food, I was food poisoned with it! It was horrible! Use better airplanes, the movie was ok but the system is old."
Pros: "Good food (especially the Fruit platter we get when departing from Panama and the Guayaba juice that's available in all flights), very short layover, short flying time, allowed 2 checked bags plus a carry-on and a personal item."
Cons: "Web-checking still a little buggy (I'm not allowed to web checking when going to the USA, when departing from the USA and my destination address is in a different country I'm still forced to choose a US State to continue). Also Panama Tucumen Airport is awful, crowded, expensive and usually dirty."
Pros: "so I can't really speak on experiences of flying but this was as great and easy experience. The staff was very accommodating and understanding. I am more than willing to fly with them again!"
Cons: "Nothing, everything was great!"
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Pros: "Crew on copa was wonderful!"
Cons: "So hot in the plane as we sat on the plane waiting to go I was actually getting sick!"
Cons: "Did not receive any service"
Pros: "The flight was only an hour and a half yet we weee given a hot meal, a snack, and complimentary (alcoholic) beverages. Boarding was organized and timely, the crew was friendly. Couldn’t have asked for more. Smoothest flight experience I’ve had in a while."
Pros: "Nice wide seat."
Cons: "Seats didn’t recline much at all. Food only so so."
Pros: "First time on this airline. Friendly crew and good entertainment for a long flight."
Pros: "puntual with great service"
Pros: "Excellent and friendly service, comfortable flight, efficient check in, baggage delivered in less than 15 minutes after landing"
Cons: "Everything was good. I don't have any suggestions for improvements."
Pros: "Good servoe"
Cons: "No WIFI connection movie selections"
Pros: "I slept through the entire trip."
Pros: "Service was excellent"
Pros: "Evrything fine!!!"
Cons: "No whell chair wait for me only this!!"
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Cons: "No entertainment OR WIFI?!"
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "Love the fast flight"
Pros: "The crew was really nice"
Cons: "There weren’t good options on food, and even it’s a 5 hours flight there was not internet or screen on the chairs."
Pros: "Crew was courteous, and very polite."
Pros: "Food was ok"
Cons: "No WiFi, no outlets, no entertainment for international flights seems very outdated."
Pros: "Friendly service, food and drink included, and free luggage. Seats had limited leg room, but otherwise comfortable. Would select this airline again!"
Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."
Pros: "The food and service"
Cons: "Maybe more entertainment for a 5 hour flight"
Pros: "The crew and staff were wonderful and professional"
Pros: "Nothing. Even when it's the cheapest flight, th insignificant price difference vs. other airlines doesn't compensate the awful experience"
Cons: "The treatment of the crew was unrespectul. The food is extremely bad. The airplane and seats were uncomfortable."
Pros: "Duration of flight."
Pros: "The food and flight crew were good. Both of my flights they served breakfast, just for reference."
Cons: "Checkin was poorly operated and the return flight had no inflight entertainment. I have never been on an international flight with no entertainment. There are certain expectations for flights that cost that much."
Pros: "Great crew, always on time,"
Cons: "Older plane with limited first class features (no foot rest and limited reclining), old entertainment system (no personalized entertainment screen per seat)."
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "plane was comfortable"
Cons: "Flight attendants weren't very polite."
Pros: "They had a vegetarian pasta option and the crew is always friendly!!!!"
Cons: "We were an hour late arriving. Boarding was slow."
Pros: "Food and drinks."
Cons: "Bad entertainment selection and screen."
Cons: "No announcements when boarding. The speaker system was not used once"
Pros: "Great food, great crew assistant"
Cons: "Nothing at all."
The flight didn't exist. The Service customer sucks. They didn't solution the problem and hang up the call.
I didn't enjoy the fact the the terminal was changed and then the gate. Also, the attitude of the lady at the gate. I asked her to confirm if that was the final gate and she ignored me initially and was rude when she finally answered by pointing out the screen. I told her that I read the screen but was JUST asking for confirmation. Also, when we landed at Seattle everybody jumped up and crowded the aisle because the crew didn't instruct us to remain seated until their row was called. It was a mess. I enjoy that process from LATAM. Thank you.
Seria muy bueno que primero bajaran los pasajeros con conecxiones ….se hace muy dificil ir de un lado a otro y las lineas son largas. De uruguay a Montevideo nos hicieron en chile pasar revisacion de bolsos a los que teniamos conecxiones y habia 1 sola fila?????Habia mucha gente que se dirigia hacia diferentes paises y estaba enojada.Ojala algun dia cambien los asientos x lo menos cuando son viajes de 8 horas muy apretados y incomodos, no todos tenemos dinero para viajar en Primera Clase
This flight did not happen because Kayak and LATAM systems did not effectively communicate and I could not board the flight on the first leg of my trip.
No checked baggage included.
Pros: "The customer service"
Pros: "professional service from employees..."
Cons: "A snack / water :)"
Pros: "seat was comfortable"
Cons: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Pros: "All good"
Cons: "To drop the bag was very messy"
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Pros: "the crew was good!"
Cons: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "el vuelo de lima a quito fue terrible. Me gustó la puntualidad"
Cons: "Todo, la comodidad del asiento, la cordialidad de los asistentes de tripulación, no hubo comida, no puedes escoger tu asiento y no es una aerolínea low cost, no hay entretenimiento en los aviones"
Pros: "Efficient processes"
Cons: "More diverse snacks"
Pros: "The worst flight in my life"
Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Pros: "Nice hosts. Good seats. Delicious food. Smooth flight."
Pros: "Crew good, disembarking slow."
Cons: "A drink and/or snack."
Pros: "all except the food"
Cons: "the food"
Pros: "Price was reasonable as well as ease of booking"
Cons: "Fix their flipping seating algorithm so you that family members are seated together. I will only use Latam again as the very last resort."
Cons: "All the flight"
Pros: "Organized well"
Cons: "Seat crowded too much"
Pros: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."
Cons: "U have to pay for everythings"
Pros: "On time"
Cons: "Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways."
Cons: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Pros: "Entertainment and extra seats everywhere"
Cons: "The same. It was the same plain"
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"
Pros: "the whole experience. the food was great , attendants were top notch friendly and super helpful"
Cons: "Food too sweet (waffles and yogurt ) diaper changer is too small and tight like for new borns only"
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "Nice flight, nice plane. Food needs improvement"
Cons: "Ridiculous long time standing for boarding. This needs to be improved."
Pros: "Everything except for the middle seat"
Cons: "The middle seat"
Pros: "I got to my destination safely and on time"
Pros: "I LOVE that LATAM does not book its flights solid: I love that they leave some empty seats and breathing room-- it makes all the difference in the world. I love that the bathrooms have full length mirrors, hand towelettes, and are well maintained. Most of all, I love how compassionate,patient, and accomodating the flight attendants are."
Cons: "I would have liked for there to be more vegetarian choices-- healthier foods, more veggies, more fruits, rice, less meat. It would be nice to have real milk or cream instead of powder for the coffee; and honey instead of sugar."
Cons: "Comida, al llegar a mi ya no habían opciones."
Pros: "First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted."
Pros: "Very friendly staff. Specially crew leader Sandra"
Pros: "New plane .confort. Reliable company.good prices."
Cons: "Need to check size and weight of the carry on luggage at the register counter in the airport and not before boarding. Create confusion, lost of time. Boarding process is messy. Indications given to board by group number but it is not enforced and it is a real mess .food does not compare well with other companies.lunch is acceptable but snack(sandwich)and light supper are really awfull.entertainment system not a big choice of moovies"
Pros: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Cons: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "Crew was nice, seats wear decently comfortable, bathroom was clean"
Cons: "Boarding took longer than usual and was late to take off"
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Cons: "Did not make this flight"
Pros: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Cons: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "Delayed flight. Seat didn't recline."
Pros: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "I missed my flight to San Diego because the airline was late to Dallas"
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Cons: "Waiting for 30 minutes a Dublin to dock."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such."
Cons: "We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that."
Pros: "The lady at the counter before we boarded switched our seats for us so our tickets could be together."
Cons: "The seats we had were exit seats right next to the bathroom and it was a night time flight. So 8 hours overnight of constant commotion and people walking by. The flight attendants were blatantly rude and would sit right in front of us and openly talk badly about the passengers. One of the flight attendants walked by and literally just grabbed my drink out of my hand and took it. There was only one flight attendant who was actually pleasant and polite to everyone and her name was Kate. The other flight attendants were just rude and abrasive to everyone and basically would mock people who did not speak English as their primary language. We were both treated okay but I was truly appalled with the way they spoke to some of the other passengers."
Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Cons: "Unnecessary delay in the flight."
Pros: "The available movies and games in personal screen"
Cons: "Seat selection"
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "New equipment. Film choices, crew, complementary beverages"
Pros: "Flight was on time."
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Cons: "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "On time departures. Friendly crew."
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
Cons: "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"
Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Pros: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Cons: "The seat felt like a wooden block was strapped to my back."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "Crew was very professional, plane was clean. Ride was smooth."
Cons: "I had overweight passenger next to me who tried his very best to keep his left arm away from me, but when he fell asleep I was squeezed. No fault of Spirit. It was too tight of a seat arraignment. When I went to get my seat from customer service there was a man with luggage that will fit the template for carry on, but the wheels did not allow his suitcase to fit the length. He had to pay for his luggage, I thought the representative should have not charge him. I bought my ticket last minute as it was business trip decided 2 days prior. I chose Spirit for the convenient schedule, never used them before. For the same amount of money a coworker of mine got very convenient flight with no charge for carry on with assigned seats with American. I thinkg the price was not competitive."
Pros: "Damn cheap. Like 30$ for a flight to Atlanta from Chicago. I mean seriously! But of course pay for everything on the plane. To be expected and also can’t complain. Only reason for 4 stars is because I didn’t want to go to Atlanta. Had to because Of business. So, not a good representation really. Plane looked new. All guys as attendants which was a first. They were cool. And the baby next to me didn’t cry the entire trip which was a complete surprise. Just wish I didn’t get motion sicknesss so easily. Good flight though."
Cons: "I didn’t want to go home."
Pros: "Not much"
Cons: "My first time flying with Spirit and it started off bad to begin with. First learned that you can't carry on a bag without a $55 per leg fee adding 50% more to the trip. We decided to check one bag instead at a cost of $40 per leg but then Spirit considers over 40 Lbs overweight instead of 50 like other airlines so another $30 for overweight per leg for an extra $140 for the trip. Then soft drinks are $3 everything costs more. I will say the flight crew did a great job when there was a heart attack on our flight and they attended to him with great care. Then our flight back was cancelled due to the Hurricane but no other airline had to cancel that far out from the hurricane actually hitting. It seems Spirit couldn't get flights to Chicago with nothing to do with Atlanta. In fact we ended up driving all the way back to Atlanta only to see Delta and other airlines landing at the airport 11 hours later. Only Spirit wouldn't fly in more than a day before it effected the area. They did at least refund most of my money. I'll just never fly them again."
Pros: "It was a mistake to fly with Spirit!!!!! It was a nightmare in every aspect!!!! No, there was NOTHING that I like. I hated it. NEVER FLY SPIRIT AGAIN."
Cons: "They charged for EVERYTHING!!!! It's pathetic. The flight kept delaying. It was a chaos at the gate. Passengers were confused about which gate we were supposed to be at. My flight was about 3 h delay. Instead of serving us complimentary beverage due to delay, they charged us (even water.) They tried to charge for everything. Check in at a gate would cost $10! Who does that? Never heard that before in my life. A bag would cost over $60 if you check in at the gate. They charged for every single little thing. Disgusting!!!! I almost felt victimized flying their airline. (The seats were small.) I heard one passenger said "My first time flying Spirit. It will be my last time too." I said "Amen!" I WILL NEVER FLY SPIRIT AGAIN!!!! NEVER!!!!"
Cons: "I had 3 bags which could easily fit into the cabin space. One of the bags I had carried was the same bag which I had while boarding the flight from Boston to Chicago on 8th Jun 17. While in that trip I was not charged for the bag as the size & weight fitted into your norms. But I had to pay $195 for 3 bags,including the bag which I had while leaving Boston. The behavior of the staff manning the boarding gate was nasty. As I was not having a credit card with me, I chose to pay cash. But they refused to accept cash & told me that my flight will be cancelled and I won't be allowed to board the aircraft. I panicked & requested the passengers to take money from me and swipe their card. With great difficulty I found a passenger who obliged me. A fresh boarding pass was issued to all 4 of us. The bag which I had while taking the flight to Chicago on 8/6/17 fitted on the equipment which measures the sizes, but I was made to pay for it. Very horrible experience of flying a so called low fare airline."
Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."
Cons: "My flight was canceled with little notice, and the only option I was given by the airline was to try and find a seat on another flight back using their website. Well, nothing was available for several days, and I couldn't afford to miss that much work. Plus, Spirit's help line was totally unavailable. I ended up booking a last minute flight with Delta. Spirit later sent me a voucher for $50, but my ticket cost more than that, plus I had purchased extra baggage. That's still a loss of roughly $70. The voucher is also only good until July, and I have no flights planned any time in the near future where I could think about using it in time. You get what you pay for, and from now on I'll just be paying more for flights with airlines I can trust."
Pros: "The crew was very nice. It was a short flight so we didn't eat. I was ok in my seat but I'm average height of 5.5 ft. Glad you included the 1 free carry on otherwise there would b no incentive to use your airline at all."
Cons: "Cost for checked bags is high. When u add 2 checked bags both ways that is an extra $200. Be serious what are you saving with all your extra fees. This is passed on to the consumer. I'm not a frequent flyer with this airline but if u want my money u have to do more. The food is high too not much of a selection for restricted diets. I can't eat what I offer. The flight was a little rough on take off and landing. No leg room for a man 6.2 ft man husbands knees were against the seat in front off him. Switched seats going to MB but could not going to CHI not a good ride home for him."
Pros: "The staff on the plane were friendly."
Cons: "The flight was delayed, it took a very long time to board. Upon landing, we waited in our seat for over 30 minutes completed stationary after midnight. Water is not offered unless you pay, no TVs, no WiFi, chairs do not recline, and the chair "table" can barely hold your smart phone, a mini tablet is too large to balance. Upon check in, the agent demanded a paper boarding pass and when I showed him an email, he said, you must print. Now I understand there is a FEE to print, which was never explained. This is the only time I have been told to print a boarding pass, it's 2017. A carry on larger than a purse will cost nearly as much as the flight. Overall, I will not be flying Spirit again. I actually canceled my return flight just so I could have a better experience, WiFi, and perhaps a cup of water."
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Cons: "Having heard about how bad spirit airline is at rhe past i decided to give it a chance thinking how bad can they be... Well its even much worse then i even thought. I have booked a flight from L.A. to NYC with connection in Chicago. It srarted with a delay of 3 hours because they didnt even had a plane. They made me pay $50 for each bag. Ones we end up getting to Chicago the connection flight was delayed in 2.5 hours. Only after waiting anorher 2.5 hours they told us that our flight was cancelled. Beaides everything rhe service was awful. We went and talk to a manager who was also very rude and unprofessional. We asked for a refund and we will book anorher flight with another company.because ill never fly spirit ever again!!! The manager offer us $120 refund for both of us while our flights cost $480 plus $100 for bagages which they didnt want to give us a refund for that.we had to leave and talked to our bank for froud by spirit airlines. Save yourself and never book with spirit again !!!!!"
Pros: "Nothing--there is literally nothing to like about this airline. They display a cheaper fare than other airlines and call it their "Bare Fare" but you better not pack more than a small backpack otherwise you end up paying double the ticket price in services charges and baggage fees!"
Cons: "Spirit's endless amounts of extra hidden costs and ridiculous baggage fees meant that I ended up paying just as much for my airfare as I did to 1) check my bags, 2) print my boarding pass and 3) pay for the hidden services charges to do all of the above at the gate (instead of predicting exactly how many luggage/carry-on items and their exact weight over five months in advance of my trip, when I initially purchased my ticket online). You'll have to purchase water on the plane if you get thirsty. I would not be the least bit surprised if Spirit started charging a fee to use the bathroom on the plane! AVOID THIS AIRLINE if you need to check a bag, or if your carry-on is larger than a small backpack and/or purse! Plus, the interior of their new fleet has decreased space between rows so you have less legroom than ever (I'm 5'5" and 125 lbs--I had no room to move). And the final straw for me: I paid a premium price for a flight that left AFTER 9:00 AM. Less than 48 hours before departure, Spirit changed our flight to 6:05 AM; a time I had specifically filtered out of my options when searching for a flight! And no, there was absolutely no refund or apologies for the inconvenience."
Pros: "I feel like the seats are a bit more comfortable and also bigger than in other airlines planes."
Cons: "The crew members are all in all just terribly unfriendly. I had a question and went to the information desk. The gentleman there didn't bother to stop talking to the other crew member and they were obviously not talking about something really important that is job related. Then he answered my question and made sure that I understood how stupid he thought I was to ask this kind of question. I had big problems to understand him because he was speaking very fast and with a strong accent and my English is not that good either. The boarding process was good. I can't say anything else about the service because there is none in the plane."
Cons: "Never even made it into our flight because it was being perpetually delayed and when I called to ask what was the latest it could be delayed to before being cancelled the customer service guy would not answer my question. Which it would have been helpful to know since we had to drive three hours to make it to the airport and had a car rental whose return was dependent on us being able to fly out. I understand flight delays and even cancellation especially in such a busy holiday season, what I didn't appreciate was the fact that they couldn't reschedule us on a flight for another three days! And they wouldn't pay for you to go on another airline's flight if they couldn't accommodate you on their own. Then they had the audacity to ask if we wanted to join their membership program....ummm no."
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Pros: "Non stop between Baltimore and Chicago was the only positive thing."
Cons: "When you do check in you realize that they charge $90 round trip for the second hand bag and $80 for the first checked luggage. I was happy thinking I got a great price, after that I realized I paid over $150 more per ticket than any other airline, the naked price slogan is a scam. None of the seats reclined in the whole airplane and they were very uncomfortable and looked very cheap. They don't even give you soda and chips, not even water, crew were nice but ticketing staff in Chicago was unpleasant. I will never fly spirit again, don't waste your money like I did."
Cons: "Mechanical issues. Initially, airline tried to fly with a fuel leak, until they learned the fuel leak was not within the plane manufacturer's tolerance for safety. They then made me wait 9 hours in the airport for them to bring another plane. It appears that they delayed flying in a new plane until after they tried to fix the fuel leak for approximately 2-3 hours. At the end of this ordeal, they provided only a $50 credit for their airline and a $7 voucher to buy a coffee in the airport. I will never fly this airline again."
Cons: "I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added."
Cons: "There is almost nothing that would make me use this airline again. My flight wasn't even cheap, so that definitely didn't make up for the fact that I paid $50 both ways for my carry on bag, and one $30 seat fee so that I could request a window seat on a cross-country red eye. Water is not free on the plane, and still there were no seat back pockets, so the water bottle I bought (and didn't want in my bag w/ important documents) rolled around on the floor all night. I'm a small woman, and there was barely space for me to fit in the seat. Uncomfortable, expensive."
Cons: "The flight is advertised as low priced, but at the cost of checking a small carry on for $50 each way. For $100 more for ticket we could've flown JetBlue with amenities like water and coffee and attentive professional flight attendants. The plane was extremely loud, and sounded as if the panels could be ripped right off during landing and takeoff. We shouldve just packed a backpack. I don't think I would ever fly this airline again because the overall feeling was that the equipment was rickety and unsafe. I guess Ive just become accustomed to professionalism and service on other airlines."
Pros: "At the time of purchase, I liked the price."
Cons: "1. They offer no way to reach a live customer service representative via phone. 2. They are the only airline I've used in the US that charges for carry on bags. This makes the cheap fair no longer the cheapest fair. 3. After running late and unable to check in online, or reach customer service, the people at the ticket counter would not ticket my flight 25 minutes before boarding and charged $100 to rebook the next day. 4. They offer no complementary drinks/snacks 5. Their seats are small, uncomfortable, and DO NOT RECLINE!"
Cons: "I understand that Spirit intentionally gives minimal additives and services but I feel they can be a lot more transparent about what they do and do not provide. I felt very uncomfortable on my trip back for the following reasons. 1. Tray table was half the size as a normal tray table. I was trying to do work on it with my small computer and it kept falling off and into my seat mates lap. 2. There was a flight attendant named Duron who made a few comments that made me feel very uncomfortable. I felt he was inappropriate. When collecting trash he walked by my aisle and commented to the person next to me (he was reading the New York Times), "Anything about Trump, or Kill-her-y, Killary, Hillary in there?" And laughed. I was shocked that someone, especially a professional at work would say something so volatile and frankly, violent. On his second round he again came by and asked if "Trump was in the paper and worth reading. Killary in there? You can guess who I am voting for." While people in the back row laughed and the man next to me nervously laughed. I felt very uncomfortable and felt he was inappropriate. I plan never to fly Spirit again after this experience. I hope that you can address this issue with your quality assurance team and to Duron. It can't continue. Thank you,"
Pros: "I like they're trying to disaggregate costs -- but this ends up feeling like punishment."
Cons: "There is a lengthly upsell process which is part of printing your boarding pass and checking luggage. - they charge of 'carry ons', so I paid for the shoulder bag for my computer along with two regular bags....both ways. (note this fee was nearly twice my ticket fee.) - When I arrived and the gate and staff said people make this mistake a lot, there was no way to get a refund other than a time limited credit. - Though this will change, they currently don't allow TSA Pre customers to use that status. They also dont have wifi, a huge business advantage. - When I arrived 30 minutes before the flight, they refused to issue a boarding pass, couldn't transfer me to a same day flight, or refund any portion of my unused tickets or prepaid checked bag fees. Note: I walked to the American Airline counter, bought a ticket, checked bags, and left 30 minutes later -- with more hospitable treatment and only slightlyl higher total cost. I like trying new business approaches -- but I've flown four of their flights and now have the resolution to avoid them at most any cost."
Cons: "I had to print out the ticket at a kiosk even though i checked in online and also the staff at the check in desk had terrible customer skills, did not smile and did not seem to want to help you. i was called ON my way to the airport (couple hours before departure) that my flight was canceled because of air traffic congestion and was told i could be switched to the next flight the next day which was not acceptable in my situation. I stood in a long line to get a refund and also the flight into Chicago via Spirit was unsettling especially because all staff over the intercom inside the airplane including the pilot did not have their lines memorized and kept stuttering because they messed up."
Pros: "The only thing that I can say that I liked was the plane seemed some what new, and clean."
Cons: "There is not one thing to like about spirit, we have now travel twice with them. The first time was not good but it's only fare to give them a second chance. It's false to think there cheap they charge for everything eavan to check u in if u do not do it on line. The staff that we came in contact where cheap like the airline. In fact the cabin manger on the flight home was so rude and controlling I thought he mite of been a dictator I strongly advise every body that flys with them to look carefully at what they charge and what they do before u book your flight."
Pros: "When I got to the gate to board, I had a young boy I was traveling with as part of a group, but was trying to make sure he didn't sit alone. The staff at the gate literally met to see how they could help me out and due to previous seat reservations could not get me seated right next to the boy but put him right behind me in a window seat, it was also the boys first time flying so he got to enjoy the view of take off. Also because I was placed so close, I was able to switch seats with another passenger and still ended up sitting next to him. I appreciate the effort by multiple staff to accommodate me, recognizing these types of needs and acknowledging them, despite the fact I had missed my opportunity previously , it is to me something I really appreciate and thank the staff for their courtesy."
Cons: "It gets very dry on the plane, and also I was dealing with allergies, I think it would be great if more frequent passes down the aisle took place, as I needed some tissue and water. This may also add sales for food and drink during flight, so I think it is definitely worth the effort, a friend ended up getting me tissue."
Cons: "The staff was unhelpful and rude. They gave me a ticket for the wrong city after I said twice "Portland MAINE" not Portland Oregon. Ended up getting the wrong one. This was after my original flight to Boston had been canceled after being delayed 3 times. I was supposed to leave Chicago for Boston at 2 pm. Didn't leave until 8:30pm. As usual I got to the airport two hours early so I spent 8 hours in the airport of the city I was trying to leave. Trying to get a new flight and eventually just got a refund for about half my original ticket and buying a new ticket on another airline. They were rude the whole time and unhelpful. But that's just airports. But the lady giving me the wrong ticket is ridiculous. This review is silly because eventually I got on a JetBlu flight anyway. I never ended up taking Spirit anyway. I still have my return flight booked so lets hope I make it back home on time..."
Cons: "On top of the long lines, the flight was cancelled without any explanation 20 minutes before boarding. We were forced to walk all the way back to the airport entrance, but weren't helped at the Spirit ticket counter. Instead, we were given a card with a phone number to call in order to try and book ourselves another flight. We weren't able to get a flight until the next day with a different airline. It was a very disappointing experience, which created a terrible start to our trip. We will never fly Spirit again due to the unprofessional manner in which we were inconvenienced."
Cons: "I arrived at O'Hare and my flight was cancelled. I had to book another flight for the next day ($480+) and a hotel room for the night ($200+) ALL AT MY EXPENSE. The Spirit representatives said that someone from Spirit would contact me in a few days to reimburse me for the flight from O'Hare to NYC, but as of a week, no one has. I have very little faith that anyone ever will or that I will be reimbursed for the flight that was cancelled. I intend to report Spirit to the NYS Attorney General's Office. Everything was bad, since I had to spend close to $700 of my own money to get back home. VERY VERY BAD."
Pros: "Inexpensive Tickets"
Cons: "Gate was changed last minute, and nobody bothered to inform all of us who were waiting at the previous gate. I later discovered an email about the gate change, but the Spirit board and the gate signage hadn't changed, so I wasn't checking email. Everyone rushed down to the new gate, and had to walk outside to board. Seats on Spirit are pretty cramped and uncomfortable. They don't recline (at all), and they are thin, so you feel everything happening in the pouch behind your back. The most annoying aspect of the flight, however, was the unending sales pitch about their credit card that was made by the flight attendants as we made our descent. It was ridiculously loud, especially after a dark late night flight, and just kept going and going. I don't fault the staff, who are probably responsible for selling, but I do fault Spirit for forcing a captive audience to hear it ad nauseam. Overall, you kind of get what you pay for here, and I would still fly Spirit again IF they were considerably cheaper than the competition. BTW, remember that Spirit charges for carry on luggage. We shipped our via UPS, which was half as much, thanks in part to shipping via my workplace."
Cons: "We were not assigned a seat and had to wait at the gate until everybody got in the plane and they gave us the last seats and were seated separately, although there were 2 seats available next to my friend i was traveling with, but we were told it was a full flight. The flight attendant told us we could switch after the seat belt sign came off, but after that we were told no and one of them was not very polite. Terrible. Hope not to fly with spirit airlines ever again!! I dont want to talk about the baggage also, those people only know how to be rude and don't explain anything!"
Pros: "Although late, arrived at our destination."
Cons: "Was the gate under construction? It was difficult to get off the plane, having to maneuver down the ramp, outside and up 2-flights of stairs. I did not hear anyone inform the passengers about the condition of the gate, nor was anything said about arriving late to get to connecting flight. I asked a flight attendant as I was getting off, only to be told the same plane was continuing on to MSP, but I had to deplane for cleaning. Once inside it was so crowded and no organization: it was shoulder to shoulder and people were squeezing in and out of the crowd to get to where they needed to be. Finally able to get back on the plane, going down 2-flights of steps to the tarmac to the ramp, etc. ugh; I've recently had back surgery and continue to have back pain. This was a painful transitional exercise that affected me immediately and for days afterward."
Pros: "Good price, very convenient schedule"
Cons: "Gate change announcements can't just be by email - I have a dumb phone. My daughter turns hers off to save the battery. Etc. The gate change for Spirit Airlines 655 ORD to PDX never appeared on their departure board, the previously scheduled gate, or the gate they moved to. Had I been hurrying from another flight or from long lines at security I would have missed my flight. If this is your first time flying with Spirit, read the rules carefully to pay for what you want and only what you want."
Cons: "I got into he line 70 minutes before my flight, which was considered a "late check in" and the line was so long I missed my flight! The next flight to my destination was 12 hours later, so I said I would have to purchase another ticket with a different carrier. The cashier informed me I would get refunded for the missed flight. Flash forward to my return flight, they canceled it! The cashier never noted that we even spoke, and it is procedure to cancel the rest of the booking if a customer doesn't get onto a flight. It was a complete nightmare. I had to purchase another ticket home and the kicker: no refund for either flight that I didnt even go on. You get what you pay for. Spend more and go with a larger carrier. I've always had good experiences with Southwest."
Cons: "We were travelling with a couple and FORCED to pay for seats so that we can sit together. . . what a crock. I can deal with many compromises for an inexpensive fare--but this was over the top. We were going to be asked to pay $30 to pick seats to sit together, decided to just upgrade the seats $60 to both sit up front in larger seats together, so the flight was comfortable. But being asked that was the straw that broke the camel's back--I don't think we'll be flying Spirit again--I'd rather just pay slightly more for the flight and know that I'll have an assigned seat--or can get a pair by boarding togeteher."
Pros: "The actual flight was OK--but I was bumped from my scheduled flight (along w 82 other people) when they substituted a smaller aircraft; & the flight they put me on was 12 hours later!!!! Nothing like wasting a precious vacation day in O'Hare airport to make you furious!"
Cons: "I hated the fact that I couldn't check in online the day before. I must have wasted two hours trying to remember my password for their stupid Frequent Flyer club--the only allowable way to check in-- and then (after finally getting a new password & getting into the system), being told they had no current reservation for me. What???? Then, after getting to the airport & finally checking in, I was bumped off the plane & rescheduled 12 hours later!!!! I hope never to fly on Evil Spirit Airlines again!"
Cons: "I had a connecting flight form San Jose to Chicago in Fort Lauderdale. Both Flights were Spirit. Had around 2 yrs to get from my flight from San Jose to the chocago flight. By the time i went thru customs (huge line) then thru security (another huge line) i got the the gate at 7:38 A. M. My flight was scheduled to leave at 7:42 A.M.. I understand that you do need to close your gates a little earlier, but i was not the only one that had the same itenerary and missed the flight. Its just hard to understand that you must have a record of who is missing on that flight and since you know they are at the airport (because we came in from San Jose on your flight) not to at least wait until 7:42 to close the gates. There was no one at the gate, the gate was closed as we watched the airplane sit there without moving for at least another 10 minutes. Its beyond logic and the only way i can explain that in my mind is that your record of competing with other airlines of being on time is more important to the airline than the customers themselves. Which is very sad. Then i stood in line for one and a half hours just so i can speak to someone on what my next step should be. Do you have any idea how stressful it is to miss your flight and then have to stay in line for another hour and a half in that stress? As i stood there and watched the couple in front of me being in distress and his girlfriend crying i realized how unfriendly Spirit Airlines is ti its cutomers. Then finally i get to the representitve to be told i can get a flight out at 6:15 P.M. That is 10 and half hours later. So i inquired, can we use another airline or even an alternative airport to resolve the long wait, of course i was told no without any explanation. So, i had my office search for a flight for me and they found one for 101.00 to Midway with Southwest Airlines leaving at 10:15 A.M., but since i was in a different terminal and would have to go thru security, i would not make it. Very frustrating to think since your air line is the one that propsed the itenerary for me, would not back me up when i missed the flight with no fault of mine. Afterall, Spirit sold me that Itenerary, they should have been aware that it can take longer than two hours to make it to the next flight. But, what really has me steaming is you could not even have more than one person to help at the counter for the people that missed their flight, because if you DID then i could have had time to book the Southwest flight. Due to your lack of concern about the customers in general my company nor I will ever use your services again. I know that probably doesnt break your heart, but me being in business now for well over 30 years,i can gaurantee you eventually if you do not change your practices, it will affect your bottom line. One last note. I overheard another frustrated customer asking if they will give him any food vouchers, and he was stared down for a few seconds and then a simple "no"."
Cons: "I flew in/out of two major cities and was reluctant to fly on Spirit, for good reason. Flight information was difficult to find at airport (Spirit rented a United gate and did not have any listed information on boards) and I relied entirely on my phone to follow flight delays and changes. When flight was cancelled there was no effort accomodate passengers on another airline, despite many flights available, and the next Spirit flight was two days later!!! Spirit offered refunds for that flight but the website did not work for two days and the wait was very long, over 20 minutes, on the phone. The baggage and seat fees add a significant amount to the cost of the ticket so that it is no longer less expensive than a more reliable airline. I will never fly Spirit again."
Pros: "A good male flight attendant whose name started with M."
Cons: "I arrived at the airport more than an hour and a half before the flight. The wait for check in was incredibly long. It appeared that there were 5 employees at the counter but only 3 were checking people in. The TSA line was also very long and when it appeared that I was going to miss the flight, I expressed my concern to a Spirit agent who referred me to TSA who referred me back to Spirit. We were told we'd be re-ticketed at the gate. Finally, a large group of passengers who were in the same situation just moved to the head of the TSA line explaining our situation and enduring hostility from some of the other passengers. The gate was far away and I'm not able to run. The plane was held for us but the experience was MISERABLE. Spirit needs to have adequate staff to check people in and needs to press TSA to do the same. I've never had this experience on any other airline and I travel a lot and have for decades"
Pros: "Timely departure and early arrival"
Cons: "Fees on fees on fees - the flight was not inexpensive enough to justify paying for a carry on. Arguably my fault for not researching the airline to know about the fees, but at no point during my flight purchase process was I notified about the way Spirit airlines functions (i.e. you should only fly if you plan to bring nothing). But fine, after I realized the joke was on me, the process of updating my baggage status was a nightmare. And THEN...I called to add my TSA pre-check status, which the customer service rep took "and added" over the phone only to find our at the airport that "Spirit airlines doesn't do TSA pre-check." Overall just a frustrating and stressful experience."
Pros: "I am happy that the gate attendant called out my name before closing the door!"
Cons: "Because my flight was booked through Kayak, I DID NOT know about the many fees until the night before. I should have been able to get all the information days/weeks earlier. I paid $50 extra for a $75 flight - which was extra bad for me because I chose to take a 6 hour greyhound from St Louis to Chicago, instead of flying directly from STL to NYC. So, for just a bit more, my 12 hour travel day would have been reduced to 3 hours. The airplane was dirty and I swear to God, there was duct tape on the engine casing."
Cons: "Spirit attendants at check-in misdirected me multiple times due to a glitched boarding pass that they would not explain to me. Then, when I got to security, they couldn't scan my pass because the toner level of the printer had been low and the code came out fuzzy. Then, at the gate, there were no attendants around, so I went looking for one. When I returned to the gate, the gate had closed, which resulted in my missing my flight. I missed a full day of my trip thanks to your poor service, and after calling customer service multiple times with absolutely no result, I will be taking my story to social media and never flying Spirit again."
Pros: "Best price (as long as you can live out of a back-pack or similarly small sized bag for the duration of your trip). I was only going away for 2 nights and so was able to do it. If I had to pay the luggage fees, this would NOT have been the best price."
Cons: "Seats are incredibly small and uncomfortable (I felt like the right side of my seat was just metal with the covering and zero seat cushion to it)! You are allowed one personal item about the size of a backpack or large purse, BUT you MAY NOT carry a personal item and your purse or a personal item and a laptop. So if you cant stand the tiny seating with no leg room (my limit is about 90 minutes) AND you can carry EVERYTHING you need in a backpack or large purse, this is the way to go. Don't think you will get a traditional carry-on bag onto this plane for free! Traditional carry-on bags are too large!"
Pros: "I liked that the price of the flight was inexpensive."
Cons: "The crew on the flight was extremely unprofessional, suggesting that we don't "hurt one another" when we are free to take other open seats. Also, the seriousness of the crew and the responsible feeling that I normally get from a flight crew was not there. The pilot was good. But the attendants were telling " jokes". An airplane is not a comedy club. I like to feel safe, and that the staff is capable in the event of an emergency. Also, the plane seemed dirty with advertisements inside the cabin for a specific hotel in Vegas. This gave the plane a very ghetto feeling."
Cons: "They charge you $40 to carry on both ways if you register and purchase ahead of time, consider that when you are doing your price compare. The website is so slow to pay for your baggage ahead of time its really painful. The bigger issue is that the seats are super hard and super small and don't adjust at all! I am an average size and normal weight person, this airline is for really young and fit people . My back still hurts. Then there was some 19 year old flight attendant that thought she was a comedienne on the way back at 6am in the morning weaving a really lame jokes into here schpellio... trust me no one wants to hear that stupid stuff at 6 in the morning on a Sunday. It made her whole instruction super long and really stupid. The only way I would take this airline again is if I could put everything in a small backpack and the flight was really short, otherwise pay 30% and go with a full service airline."
Cons: "Too many travelers try to carry bags on that are obviously much too large and heavy. The se then fill up the overhead bins and make the boarding slow, slow, slow! In addition, I had to explain to a passenger that my seat had been paid for with an extra fee and that individual was perturbed throughout the flight and would continually lean over me to peer out the window. Very annoying and impolite. These courtesies should be better explained to those who rush aboard and take whatever seat they can find and hold on to it despite the rules."
Cons: "I found out my flight was delayed two hours but decided to go to the airport at the appropriate time anyway. It was just a girls weekend so I wasn't in any major rush to get there. As my shuttle is taking me to the airport, I look again to find that my flight has officially went from taking off at 9:14pm to taking off at 12:12pm. When I got to the airport, it was 7pm so I would have to wait for 5 hours. I went to the Spirit counter and asked what time my flight was leaving. The man at the counter says "9:15" so I responded with "okay great so there's no delay then??" He said "yeah there's just a short delay you won't even know" I showed him my phone and asked is 12:12am the time were supposed to leave? And he said "yes". Well, then I was fuming because this customer "support" person completely lied to me. Another quite rude lady said there was absolutely nothing they could do for me and shooed me away. I was also told it was because their technology wasn't reaching flight control. I went to my gate anyway and noticed that the spirit section was completely packed-I'm assuming this issue backed up many flights. After an hour of waiting, they announced that the delay may be even longer. I immediately left because at that point I wouldn't get into my destination until 4am which wasn't worth my short visit to where I was going. Later on in the night, I looked at my phone to see what happened-it ended up being cancelled!!!! What a joke! Bad customer service, bad fees, bad way of handling their flight situations!!! Never again."
Pros: "The cheap cost of the flight"
Cons: "I think Kayak should do a better job of providing information about the airlines they represent. While my flight was only 80 dollars, I ended up spending 100+ dollars extra to carry on my suit. This was my first time flying with Spirit, and if I knew that these extra charges would apply, I would have packed differently. As a student, I do not have any disposable income; I found it very misleading that the price to "fly" and the price to buy a ticket were very different. 80 dollar flight vs. additional 110 dollars to get from point A to point B."
Cons: "24 hours before the flight was going to take off someone at spirit airlines deleted my seat and gave it to someone else. They claimed to me that I called in and cancelled the seat myself. Now I was stuck buying a new flight two days later for 3 times the price. This is the worst flight experience and there is almost nothing to do to prove what happened to me. They say I was refunded but the money is still not in my bank account. I had to file a claim with chase bank to try to get my money back. I will never be flying spirit again and will tell everyone I meet to stay away from this shady airline."