LATAM Airlines (LA) - Read Reviews & Book Flights

IATA Code	LA
Routes	133
Top Route	Santiago Arturo Merino Benitez to Antofagasta Cerro Moreno
Airports Served	48
Top Airport	Santiago Arturo Merino Benitez

Recent Reviews

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lost my luggage

business class

leg room

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el vuelo

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good entertainment

great service

horrible seats

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flight cancelled

2.0

Cons: The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense.

Reviewed Feb 2019

review from
4.0

Pros: Nothing in particular

Cons: Organization, information and communication

Reviewed Feb 2019

review from
10.0

Pros: The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else.

Reviewed Feb 2019

review from
5.3

Cons: Yes the boarding it was terrible

Reviewed Feb 2019

review from
10.0

Pros: Food

Cons: Better pillows

Reviewed Feb 2019

review from
10.0

Pros: Make you feel at home with the chilean way of beeing

Cons: The rates

Reviewed Feb 2019

review from
6.8

Pros: On time

Cons: Food

Reviewed Feb 2019

review from
6.0

Pros: Left on time.

Cons: Inform people of the fee of about $50 that needs to be paid to enter the island!

Reviewed Feb 2019

review from
5.0

Pros: The snack was ok.

Cons: The flight was delayed for over one hour and a half and nobody could tell us why

Reviewed Feb 2019

review from
6.3

Pros: The crew really was amazing and very kind

Cons: The boarding was too slow and it delayed the departure

Reviewed Feb 2019

review from
2.0

Pros: latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now

Cons: less ignorant/greedy management

Reviewed Jan 2019

review from
2.0

Pros: I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam

Cons: customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life

Reviewed Jan 2019

review from
10.0

Pros: All confortable

Cons: Turn down the light

Reviewed Jan 2019

review from
7.6

Pros: The crew was excellent very very nice . The seats are ok .

Cons: Food is very

Reviewed Jan 2019

review from
10.0

Pros: The people were very kind and very respectful.

Cons: Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!

Reviewed Jan 2019

review from
10.0

Pros: They were very kind!

Cons: Probably the space we need more room, so we could stretch our legs and be more comfy!

Reviewed Jan 2019

review from
10.0

Cons: It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage.

Reviewed Jan 2019

review from
4.3

Carry on bag required checkin and $30

Pros: The flight attendants were nice

Cons: The gate people were indifferent, bordering on rude. A bag which I’ve used for hundreds of flights as a carry on “weighed too much” and suddenly required checkin with a charge despite it being a carry on for the first leg. No one could explain to me the difference of the weight in the overhead versus the belly of the plane. I will NEVER fly LATAM again and will make sure that I spend a lot more than $30 for all of my future travels in their region. Too bad that their rules are designed to steal from the customer. I won’t be fooled again.

Reviewed Jan 2019

review from
8.3

Pros: Crew quite nice

Cons: The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!

Reviewed Jan 2019

review from
2.0

Cons: Awful service. Terrible food. The seats are so uncomfortable and the service rude.

Reviewed Jan 2019

review from
5.6

Cons: Too tight, no entertaintment

Reviewed Jan 2019

review from
5.0

Cons: No choice in food and very little provided. Half a sandwich with stale bread for breakfast

Reviewed Jan 2019

review from
10.0

Pros: easy enough...

Reviewed Jan 2019

review from
10.0

Ice takeoff and landing

Pros: Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?

Reviewed Jan 2019

review from
10.0

Pros: Service is better . Has improve a lot

Reviewed Jan 2019

review from
6.0

Pros: On board entertainment

Reviewed Jan 2019

review from
6.0

Cons: Lack of food!! LATAM you are doing it wrong

Reviewed Jan 2019

review from
10.0

Excellent service!

Pros: The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!

Cons: I like everything. No complain!

Reviewed Jan 2019

review from
10.0

Lovely people

Pros: I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!

Reviewed Jan 2019

review from
10.0

Pros: excellent in alla aspects

Reviewed Jan 2019

review from
3.6

Late and forced to check bags

Cons: Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late

Reviewed Jan 2019

review from
3.3

Tarifas extra. Comida desastrosa

Pros: El vuelo salió a tiempo

Cons: Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto.

Reviewed Jan 2019

review from
10.0

Pros: On time

Cons: Nothing

Reviewed Jan 2019

review from
2.0

Shockingly horrible

Cons: They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon.

Reviewed Jan 2019

review from
6.0

Cons: No food or drink. No entertainment

Reviewed Dec 2018

review from
6.6

Great crew and safe flight

Pros: Great crew and competent pilots! We arrived safe and on time - always a big plus

Cons: Seats, as in so many planes, were cramped and small for larger people.

Reviewed Dec 2018

review from
10.0

Happy with Latam

Pros: Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good.

Reviewed Dec 2018

review from
10.0

Pros: Boarding was easy.

Cons: Nothing

Reviewed Dec 2018

review from
6.3

Wow good and bad

Pros: Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent.

Reviewed Dec 2018

review from
2.0

Had to cancel whole flight

Cons: Disaster started at noon of the day of flight. Got notification flight delayed by 2 hours. That means I miss my coonection. Options for changes meant getting to destination 24 hours a later or with extra stop. I managed to buy a much better direct flight same day from different airline. And cheaper. I was so lucky. Getting refund for this disaster itinerary. But it worked out in the end.

Reviewed Dec 2018

review from
9.6

Very good experience too!!!

Pros: I liked almost all!!!

Cons: The sandwich (cool meal)... The may improve it...

Reviewed Dec 2018

review from
6.0

Pros: You made it possible to change my flight to one earlier

Cons: The food

Reviewed Dec 2018

review from
7.0

It was better when the airline was the old LAN instead ot LATAM

Pros: Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok.

Cons: Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late.

Reviewed Dec 2018

review from
7.0

Good, smooth flight.

Pros: Good service and food. Though food tray was small. not very many choices. Pleasant crew.

Cons: The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy....

Reviewed Dec 2018

review from
5.0

Airport crew very slow

Pros: Low prices

Cons: Boarding process to chaotic and slow

Reviewed Dec 2018

review from
2.0

Lost luggage and they don’t care

Pros: Nothing

Cons: They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company.

Reviewed Dec 2018

review from
2.0

Did not go

Pros: Nothing

Cons: I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was.

Reviewed Dec 2018

review from
8.6

Pros: Said Paulo airport was chaos but flight was great

Reviewed Dec 2018

review from
8.6

Cons: No entertainment. The airplane seems to be an older model.

Reviewed Dec 2018

review from
2.3

LATAM8045 MVD/GRU operated by LATAM Brazil

Pros: Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available

Reviewed Dec 2018

review from
8.6

Boarding with backpacks was horrible

Pros: The LATAM getting our boarding pass, going through the LATAM boarding area, getting on the LATAM plane we were stopped no less than 4 times by this airlines. The women were rude to us. Many people had presents for the holidays that were much bigger than our packs.

Reviewed Dec 2018

review from
10.0

Every thing OK

Pros: The crew was very kínd!

Reviewed Dec 2018

review from
10.0

Amazing!!!

Pros: Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!

Cons: It was great!

Reviewed Dec 2018

review from
9.6

Cons: Everything was great. Maybe more modern movies if anything

Reviewed Dec 2018

review from
10.0

Pros: Great airline. New Boeing 787. Very courteous crew. Nice business cabin with reclining seats and seatback IFE. Light meal served with some very good Chilean wine. As they are part of One World I used the very spacious Iberia lounge which also made the whole trip extremely comfortable

Cons: No negatives

Reviewed Dec 2018

review from
10.0

Pros: Flight

Cons: U have to pay for everythings

Reviewed Nov 2018

review from
7.3

Cons: Person behind my seat was kiking! Luggage took for ever to be deliver.

Reviewed Nov 2018

review from
6.4

Great Airline - Some Bumps that didn't have a huge impact

Pros: The seats are comfortable, the attention of the crew is great.

Cons: 1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again.

Reviewed Nov 2018

review from
7.6

long flight

Pros: food and flight attendants

Cons: not enough room for legs in latam and japan airlines...I know is just economy class but still for such a long flight it should be a bit more comfortable

Reviewed Nov 2018

review from
5.6

Middle seats

Pros: On time

Cons: Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways.

Reviewed Nov 2018

review from

10.0

Pros: The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else.

Reviewed Feb 2019

review from
10.0

Pros: Food

Cons: Better pillows

Reviewed Feb 2019

review from
10.0

Pros: Make you feel at home with the chilean way of beeing

Cons: The rates

Reviewed Feb 2019

review from
10.0

Pros: All confortable

Cons: Turn down the light

Reviewed Jan 2019

review from
10.0

Pros: The people were very kind and very respectful.

Cons: Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!

Reviewed Jan 2019

review from
10.0

Pros: They were very kind!

Cons: Probably the space we need more room, so we could stretch our legs and be more comfy!

Reviewed Jan 2019

review from
10.0

Cons: It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage.

Reviewed Jan 2019

review from
10.0

Pros: easy enough...

Reviewed Jan 2019

review from
10.0

Ice takeoff and landing

Pros: Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?

Reviewed Jan 2019

review from
10.0

Pros: Service is better . Has improve a lot

Reviewed Jan 2019

review from
10.0

Excellent service!

Pros: The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!

Cons: I like everything. No complain!

Reviewed Jan 2019

review from
10.0

Lovely people

Pros: I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!

Reviewed Jan 2019

review from
10.0

Pros: excellent in alla aspects

Reviewed Jan 2019

review from
10.0

Pros: On time

Cons: Nothing

Reviewed Jan 2019

review from
10.0

Happy with Latam

Pros: Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good.

Reviewed Dec 2018

review from
10.0

Pros: Boarding was easy.

Cons: Nothing

Reviewed Dec 2018

review from
9.6

Very good experience too!!!

Pros: I liked almost all!!!

Cons: The sandwich (cool meal)... The may improve it...

Reviewed Dec 2018

review from
8.6

Pros: Said Paulo airport was chaos but flight was great

Reviewed Dec 2018

review from
8.6

Cons: No entertainment. The airplane seems to be an older model.

Reviewed Dec 2018

review from
8.6

Boarding with backpacks was horrible

Pros: The LATAM getting our boarding pass, going through the LATAM boarding area, getting on the LATAM plane we were stopped no less than 4 times by this airlines. The women were rude to us. Many people had presents for the holidays that were much bigger than our packs.

Reviewed Dec 2018

review from
10.0

Every thing OK

Pros: The crew was very kínd!

Reviewed Dec 2018

review from
10.0

Amazing!!!

Pros: Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!

Cons: It was great!

Reviewed Dec 2018

review from
9.6

Cons: Everything was great. Maybe more modern movies if anything

Reviewed Dec 2018

review from
10.0

Pros: Great airline. New Boeing 787. Very courteous crew. Nice business cabin with reclining seats and seatback IFE. Light meal served with some very good Chilean wine. As they are part of One World I used the very spacious Iberia lounge which also made the whole trip extremely comfortable

Cons: No negatives

Reviewed Dec 2018

review from
10.0

Pros: Flight

Cons: U have to pay for everythings

Reviewed Nov 2018

review from

6.8

Pros: On time

Cons: Food

Reviewed Feb 2019

review from
7.6

Pros: The crew was excellent very very nice . The seats are ok .

Cons: Food is very

Reviewed Jan 2019

review from
8.3

Pros: Crew quite nice

Cons: The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!

Reviewed Jan 2019

review from
6.6

Great crew and safe flight

Pros: Great crew and competent pilots! We arrived safe and on time - always a big plus

Cons: Seats, as in so many planes, were cramped and small for larger people.

Reviewed Dec 2018

review from
7.0

It was better when the airline was the old LAN instead ot LATAM

Pros: Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok.

Cons: Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late.

Reviewed Dec 2018

review from
7.0

Good, smooth flight.

Pros: Good service and food. Though food tray was small. not very many choices. Pleasant crew.

Cons: The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy....

Reviewed Dec 2018

review from
7.3

Cons: Person behind my seat was kiking! Luggage took for ever to be deliver.

Reviewed Nov 2018

review from
7.6

long flight

Pros: food and flight attendants

Cons: not enough room for legs in latam and japan airlines...I know is just economy class but still for such a long flight it should be a bit more comfortable

Reviewed Nov 2018

review from

2.0

Cons: The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense.

Reviewed Feb 2019

review from
4.0

Pros: Nothing in particular

Cons: Organization, information and communication

Reviewed Feb 2019

review from
5.3

Cons: Yes the boarding it was terrible

Reviewed Feb 2019

review from
6.0

Pros: Left on time.

Cons: Inform people of the fee of about $50 that needs to be paid to enter the island!

Reviewed Feb 2019

review from
5.0

Pros: The snack was ok.

Cons: The flight was delayed for over one hour and a half and nobody could tell us why

Reviewed Feb 2019

review from
6.3

Pros: The crew really was amazing and very kind

Cons: The boarding was too slow and it delayed the departure

Reviewed Feb 2019

review from
2.0

Pros: latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now

Cons: less ignorant/greedy management

Reviewed Jan 2019

review from
2.0

Pros: I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam

Cons: customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life

Reviewed Jan 2019

review from
4.3

Carry on bag required checkin and $30

Pros: The flight attendants were nice

Cons: The gate people were indifferent, bordering on rude. A bag which I’ve used for hundreds of flights as a carry on “weighed too much” and suddenly required checkin with a charge despite it being a carry on for the first leg. No one could explain to me the difference of the weight in the overhead versus the belly of the plane. I will NEVER fly LATAM again and will make sure that I spend a lot more than $30 for all of my future travels in their region. Too bad that their rules are designed to steal from the customer. I won’t be fooled again.

Reviewed Jan 2019

review from
2.0

Cons: Awful service. Terrible food. The seats are so uncomfortable and the service rude.

Reviewed Jan 2019

review from
5.6

Cons: Too tight, no entertaintment

Reviewed Jan 2019

review from
5.0

Cons: No choice in food and very little provided. Half a sandwich with stale bread for breakfast

Reviewed Jan 2019

review from
6.0

Pros: On board entertainment

Reviewed Jan 2019

review from
6.0

Cons: Lack of food!! LATAM you are doing it wrong

Reviewed Jan 2019

review from
3.6

Late and forced to check bags

Cons: Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late

Reviewed Jan 2019

review from
3.3

Tarifas extra. Comida desastrosa

Pros: El vuelo salió a tiempo

Cons: Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto.

Reviewed Jan 2019

review from
2.0

Shockingly horrible

Cons: They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon.

Reviewed Jan 2019

review from
6.0

Cons: No food or drink. No entertainment

Reviewed Dec 2018

review from
6.3

Wow good and bad

Pros: Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent.

Reviewed Dec 2018

review from
2.0

Had to cancel whole flight

Cons: Disaster started at noon of the day of flight. Got notification flight delayed by 2 hours. That means I miss my coonection. Options for changes meant getting to destination 24 hours a later or with extra stop. I managed to buy a much better direct flight same day from different airline. And cheaper. I was so lucky. Getting refund for this disaster itinerary. But it worked out in the end.

Reviewed Dec 2018

review from
6.0

Pros: You made it possible to change my flight to one earlier

Cons: The food

Reviewed Dec 2018

review from
5.0

Airport crew very slow

Pros: Low prices

Cons: Boarding process to chaotic and slow

Reviewed Dec 2018

review from
2.0

Lost luggage and they don’t care

Pros: Nothing

Cons: They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company.

Reviewed Dec 2018

review from
2.0

Did not go

Pros: Nothing

Cons: I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was.

Reviewed Dec 2018

review from
2.3

LATAM8045 MVD/GRU operated by LATAM Brazil

Pros: Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available

Reviewed Dec 2018

review from
6.4

Great Airline - Some Bumps that didn't have a huge impact

Pros: The seats are comfortable, the attention of the crew is great.

Cons: 1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again.

Reviewed Nov 2018

review from
5.6

Middle seats

Pros: On time

Cons: Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways.

Reviewed Nov 2018

review from

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