Recent Reviews
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8.6
The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff. I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members.
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7.0
I slept most of the flight.
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10.0
Great Staff. Beautiful plane Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault
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9.6
Crew was nice, good food, nice aircraft, good entertainment options. Late departure
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8.0
The food, crew, and entertainment were great. The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags.
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2.0
One of the orlando airport Imigration building was underwater. There was a broken pipe. They have to take us to the others Imigration building where we have to wait for suitecases together with 4 other flights. All that summed up to about 4 hours. Lost connection NO personal of Latam was there to help out. Had to buy another ticket.
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8.0
Priority boarding. No airline lounge.
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7.6
We arrived safely, there was no major problems and the crew was great. They changed my flight without previous notice to an earlier one, it was for around 20 min earlier but still they should send you a notice. Now they charge you for everything you eat, before they gave you a little snack. Also, there's traffic on both airports so that's something unpleasant too.
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3.6
no customer serve no help
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10.0
Flight on time, friendly staff, in flight entertainment, good food. Highly recommend this airline. No complaints everything was great.
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8.6
The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff. I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members.
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10.0
Great Staff. Beautiful plane Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault
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9.6
Crew was nice, good food, nice aircraft, good entertainment options. Late departure
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8.0
The food, crew, and entertainment were great. The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags.
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8.0
Priority boarding. No airline lounge.
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10.0
Flight on time, friendly staff, in flight entertainment, good food. Highly recommend this airline. No complaints everything was great.
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7.0
I slept most of the flight.
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7.6
We arrived safely, there was no major problems and the crew was great. They changed my flight without previous notice to an earlier one, it was for around 20 min earlier but still they should send you a notice. Now they charge you for everything you eat, before they gave you a little snack. Also, there's traffic on both airports so that's something unpleasant too.
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2.0
One of the orlando airport Imigration building was underwater. There was a broken pipe. They have to take us to the others Imigration building where we have to wait for suitecases together with 4 other flights. All that summed up to about 4 hours. Lost connection NO personal of Latam was there to help out. Had to buy another ticket.
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3.6
no customer serve no help
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