Traveler reviews
Overall rating
6.6
Good
Based on 286 reviews
Boarding
6.9
Comfort
6.7
Crew
7.4
Entertainment
6.4
Food
5.7
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Find cheap flights on LATAM Airlines
Round-trip
Economy
LATAM Airlines information
| IATA Code | LA |
|---|---|
| Routes | 75 |
| Top route | Santiago Arturo Merino Benitez to Sao Paulo Guarulhos Intl |
| Airports served | 34 |
| Top airport | Santiago Arturo Merino Benitez |
Recent reviews
Traveler rating
711
349
262
296
3
Find reviews that mention:
flight attendants
flight was cancelled
long flight
smooth flight
connecting flight
crew was great
food was good
good entertainment
latam
great service
hour delay
customer service
leg room
el vuelo
lost my luggage
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2.0
flight was canceled and there was no Latam staff to help us upon arrival in MCO, i had to pay $350 for hotel room in MCO, due to flt was changed to 11:00 nest morning.
review from
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6.0
Boarding was a mess, had group 1 but they boarded in a very different way than US
review from
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8.0
My daughter left her phone in the seat pocket on the flight from Lima to Cusco. We reported it upon reaching our hotel, by the phone was never retrieved. We were disappointed that it was not collected by the cleaning crew. Overall, the flight was nice and the disembarking pleasant.
review from
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8.0
Flight was good and the snack (toasted ham and cheese) was OK. The entertainment selection was great. Would have liked a canned softdrink as a choice.
review from
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2.0
Flight was delayed
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2.0
Late in boarding g for the second time
review from
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4.0
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
review from
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6.0
Asked for a little more water and was told by flight attendant that I’d have to get it myself from the back of the airplane. Not cool. Not good attitude either. Disappointing.
review from
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2.0
We were charged to check bags
review from
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2.0
NO ONE AND NOTHING gave me a notification or anything that I couldn’t fly to peru if my passport was within 6 months of expiring so I couldn’t even go. It’s ridiculous and I don’t think airlines should be allowing purchasing without having some system to check your passport information.
review from
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10.0
I hope there's more room for our legs in Flights longer than 6 hours but I guess that has a cost. The food was excellent and crew very helpful.
review from
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10.0
Latam was very accommodating the crew out of Peru was super helpful and kind
review from
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4.0
An old plane, with entertainment wifi failures, cold sandwich.
review from
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2.0
Very disappointed. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen from our checked bags. A 12 hour travel turned to more than 30 hours! Do not recommend LATAM to anybody else.
review from
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2.0
Nothing. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen. A 12 hour travel turned to more than 30 hours and when I get to my destination our things are missing. I do not recommend LATAM to anybody else
review from
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8.0
There was no entertainment and the cabin data did not work. Food for a 7 hour international flight was half of a ham & cheese sandwich. That is correct, not even one sandwich...
review from
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10.0
It was a simple trip. There was no food, The seats and leg room, etc are standard. The people were very friendly and helpful. Nothing exceptional nor concerning.
review from
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8.0
Only breakfast items both had pork which I can’t eat :(
review from
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2.0
Delta did a horrible job, two of my flights were canceled
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10.0
All experience was good
review from
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8.0
Good could be better. Leg space too
review from
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8.0
I didn't enjoy the fact the the terminal was changed and then the gate. Also, the attitude of the lady at the gate. I asked her to confirm if that was the final gate and she ignored me initially and was rude when she finally answered by pointing out the screen. I told her that I read the screen but was JUST asking for confirmation. Also, when we landed at Seattle everybody jumped up and crowded the aisle because the crew didn't instruct us to remain seated until their row was called. It was a mess. I enjoy that process from LATAM. Thank you.
review from
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10.0
Please add the previous comment here. It wasn't for Trujillo to Lima but for Lima to LAX. For Trujillo to Lima, when boarding, the lady tried to call by groups but she needs to be a bit more firm. It was all great until group 2, when som people asked her questions and others used thr opportunity to passed through. Maybe a narrow lane or something to stop people from walking by. She did great, it was the impatient passengers. Thank you!
review from
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10.0
I TRULY liked the boarding process by groups. Even though people kept trying to board when it wasn't their turn, Latam personnel did an AMAZING job forcing them to respect the process. PLEASE keep it up! Same when arriving at destination. Only let people to disembark by rows. It's much more organized and fast. Thank you LATAM for implementing these two processes. I Loved them.
review from
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10.0
Boarding and crew were excellent Space too small Tv didn’t work at all Food not ok
review from
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6.0
The lady at the boarding to assign us seats was rude and non caring .
review from
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4.0
Seats are small and cramped . No back support . Terrible .
review from
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10.0
On time
review from
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2.0
Train the employees better
review from
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2.0
Food selection was poor, no internet, boarding was very chaotic and disorganized.
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LATAM Airlines FAQs
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Flight status
LATAM Airlines route map
Top airports served by LATAM Airlines
- Santiago Arturo Merino Benitez Airport (SCL)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Miami Airport (MIA)
- Bogotá El Dorado Airport (BOG)
- Lima J Chavez Intl Airport (LIM)
- Auckland Intl Airport (AKL)
- Buenos Aires Ministro Pistarini Airport (EZE)
- New York John F Kennedy Intl Airport (JFK)
- Madrid Barajas Airport (MAD)
- Mexico City Benito Juarez Airport (MEX)
- Punta Arenas Pres Ibanez Airport (PUQ)
- Sydney Kingsford Smith Airport (SYD)
- Buenos Aires Jorge Newbery Airport (AEP)
- Paris Charles de Gaulle Airport (CDG)
- Rio de Janeiro–Galeão Intl Airport (GIG)
LATAM Airlines contact information
- LA IATA Code
- +1 866 435 95 26 Call
- latam.com Visit
Overview of LATAM Airlines
The Chilean carrier LATAM Airlines is one of the most prevalent throughout Latin America and manages its operations from a primary base in Santiago. A significant reason that it has such a strong presence in the region is due to the fact that it has secondary hubs in Colombia (Bogotá), Peru (Lima), Ecuador (Guayaquil and Quito) and Argentina (Buenos Aires). Flights are available to more than 20 countries across Latin America, North America, Europe, Oceania and the Caribbean.
You can choose between Economy, Premium Economy and Premium Business on your LATAM Airlines flight. The Premium Economy section provides greater legroom as well as increased privacy, with a maximum of 12 passengers in the separated section of the cabin. A full reclining seat that stretches in length to 6 ft 4 in is available in Premium Business, along with gourmet food designed by chefs and some of the finest varieties from Latin American wineries.
It is part of the greater LATAM Airlines Group, which manages a host of subsidiaries that include targeted airlines in Argentina, Brazil, Colombia, Ecuador, Paraguay and Peru. LATAM Airlines joined the oneworld alliance in 1999 and partners alongside global giants American Airlines, British Airways, Cathay Pacific, Iberia and Qatar Airways. Customers are able to purchase round-the-world tickets as a result of the alliance.
A mix of both Airbus and Boeing aircraft are chosen to fill out the fleet, with a preference for narrow-body jets that are designed to carry between 150 and 250 passengers. Airbus A320 models are most commonly flown for short-to-medium distance routes within Latin America, while the Boeing 787 Dreamliner is chosen for transcontinental flights.
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.