Pros: "Great customer service"
Cons: "The seats are really small. Even for people not considered tall."
Cons: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Pros: "friendly crew"
Cons: "more leg room"
Pros: "Good was decent. Didn’t need to schlep big bag of snacks."
Cons: "Turbulence lasted way too long. Probably out of their control but I wondered if they could have changed altitudes."
Pros: "Movies, organized boarding"
Cons: "Crew unhelpful arrogant"
Pros: "First time experience with Iberia. Very comfortable, friendly & good service."
Pros: "Left on time, arrived 40 min early."
Cons: "The food was the worst on an international flight (out of more than 30)"
Cons: "Maybe include vegan options for food?"
Pros: "The crew members were all very kind!"
Cons: "Unfortunately, the wifi was not working the entire 8-hour flight."
Pros: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."
Cons: "One of the shows I started watching on had one episode. Handmade tail?"
Cons: "crew... food was awful..."
Cons: "In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!"
Pros: "Friendly staff and decent entertainment options."
Cons: "Uncomfortable seats and not enough leg room."
Cons: "Lack of legroom on such a long flight"
Cons: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Pros: "Food was good, comfortable, nice happy workers, etc."
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Pros: "The entertainment system with movies was great, with plenty of choices and good sound. The crew was very good. Legroom on the seats was good. They kept the temperature in the plane just right. We could board first because we had a 5-year-old child."
Cons: "Flight was delayed an hour leaving Chicago, and arrived an hour late in Madrid. The screen was not updated in Chicago to let us know what was going on. It's a mass of people at the gate, with very little systematic lining up. One luggage piece did not come out on the carousel in Madrid. We had to wait 1.5 hr at the airport to confirm that they would send it to our Madrid hotel. Hopefully it will come. The food was mediocre. Pasta for dinner with little to no meat. Not even fruit. They are clearly saving money on the food."
Pros: "Our flight to Bologna via Madrid on Iberia Airlines was wonderful from take off to landing! Friendly, courteous staff. Good food and entertainment."
Pros: "My flight went smooth and on time. I think we were early. The service is impeccable. Most in-flight meals are pretty crummy if you get one at all. The flight I took wasn't packed somthere was plenty of room. Even if it was there was still a fair amount of space. The entertainment was way better than the ole " everyone get to watch the same thing. Wi-Fi, new releases, even some classic 80's. if you get bored on this flight you really don't deserve to fly internationally."
Cons: "I"lol have to fly them again and find some fault. They worked on my flight and my Mother flew with Iberia and had the same good impression."
Pros: "I am of average height -6 feet- and my knees were touching the seat in front of me. Not comfortable but not too bad either."
Cons: "Boarding was extremely chaotic."
Pros: "the boarding with 2 kids was super easy."
Cons: "we were not able to get a seat by the bulk head and so could no take advantage of the basinet."
Cons: "The crew is so rough, never smiling, and speaking very poor English. Well, it was Iberia, and they are famous for that. When the Spanish company will address the fact that customer service should be their top priority is still to be seen."
Pros: "The codeshare system with American is so far from seamless! The messed up the seat assignment that I paid for and tried to make me feel like it was my fault! It was a huge hassle to change."
Cons: "Take off was delayed for six hours and Iberia's representative in Madrid told me me missing my train to Valencia is not their problem and Iberia will not reimburse me for the train nor the Iberia flight I had to take to get to Valencia. I've been an Iberia's customer for many years. Horrible customer service and poor airline service. Shame"
Pros: "The plane, food and entertainment were satisfactory."
Cons: "Outbound flight TO Paris was cancelled."
Pros: "We were given opportunity to upgrade to business. Totally worth it"
Cons: "Food was just ok"
Cons: "There was very little leg room - far less than a standard flight. Granted, I'm tall but be warned if you are flying British Airlines and it really is Iberia"
Pros: "Perfectly orchestrated flight with excellent customer service. The rhythm of the crew members was fun to watch."
Pros: "movie and tv show selection was great. Helped bide the time"
Cons: "A little cramped for my legs."
Pros: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Cons: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."
Cons: "It was cancelled and stranded me in Chicago.I will never use Iberia again."
Pros: "Excellent pilot in challenging weather. His calf and reassuring demeanor was fantastic"
Cons: "No food choices on a 4 hour dinner hour flight Antiquated entertainment system $5 for earphones?"
Cons: "Left late, rude crew, very uncomfortable experience"
Pros: "Alcohol allowed for free. Friendly people"
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Pros: "The in flight entertainment and personal touch screen were great. The captain seemed to do well with abating most turbulence."
Cons: "The cabin crew weren't all that friendly and were super stingy about giving out water during the flight. The legroom was very limited compared to my last trans-Atlantic flight."
Pros: "Crew was nice"
Cons: "Checking was a mess : Could only check in for the first flight, checkin for the second time was available 24h before the second flight, and when I finally was able to check in, it failed. so I had to check in at the desk in Paris. I also was not sure if I had to checkin at the AA desk or Iberia desk : ended up being AA, but you all should be clear about this and say it on your confirmation email for multi company flights. My ticket said Iberia but the flight was handled by AA. Food was awful and no personal screen in the plane, but that's not your fault."
Cons: "I have to say with all sincerity that my pre travel experience was horrible. Two day before my flight I got an email saying my flight had changed. Over the next 2 days I spend 7 hours on the phone with Vamaya, Iberia and Finnair and no one could seem to help me. The story always changed and I was given crazy false information. I was even told my flight was changed to 8pm on departure date when it actually was leaving at 4:40 pm. I am glad I got to the airport early. I had to to deal with all my problems. In 30 years of travel I have never had an experience so frustration. I would love to speak to someone at Kayak."
Cons: "Flight was canceled, no option given to rebook over the phone or at another desk. I waited 6 hours in the airport to get my flight rebooked for the following day. Cancelations happen but there was no plan in place, to manage such a situation. We were offered no compensation except free chips 5 hours into the wait. I've never had a worse experience with an airline."
Pros: "No delayed flights"
Cons: "This was American Airlines, not Iberia. Flight was supposed to leave at 9:45 pm but was delayed to 10:30 pm. At around 10:45 the flight was delayed again. At around 11 we were told that our pilots were too tired to fly and two other pilots might fly us but we wouldn't know untill 12:30 am. At 12:45 am we were told the back up pilots refused the trip. American Airlines has no back up plan for this apparently and the flight was cancelled till 9:30 am the next day. It was 2:00 am before I received a hotel voucher. Overall terrible experience."
Pros: "Flight was on time"
Cons: "Spain bases crew were just not very friendly! They need to smile mire and be more"
Pros: "It is always a pleasure to fly in this Iberia company"
Cons: "No problems"
Pros: "People at the airport were yelling and rude. They did not know hope to direct people to their connections and customs."
Cons: "Crew sensitivity to customer needs was horrible. One person said one thing and another said another thing to go. People confused what to follow wit multiple directions."
Pros: "Timing, personnel and plain"
Pros: "Good selection of movies"
Cons: "Hot on the plane unbearably hot"