Find Cheap Flights from Chicago to Shanghai Pu Dong (CHI - PVG)

The flight destination is Beijing but we need re checkin at Shenzhen and the worst is we need to pickup bag and rechecked baggage

I've travelled extensively and ok many different airlines and Hainan is by far the worst. Not good communicating prior to the flight especially about delays. The food was in edible. Seats where uncomfortable and on each flight here was something broken on my seat. No entertainment on flights between Bangkok and Beijing. The crew was So unfriendly and wouldn't help at all when we asked them for help when one of our travel companions was ill.

Good guidance

There's no boarding zone?

Fan tasting service by the crew members from the point of check in. Very attentive to all details.

Nothing

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

The ease of boarding and the seats were comfortable...

Could not understand announcements not loud enough. Beverage selection VERY POOR... no sugar free options and not cold!

Nice empty flight lots of space to sit. Pillows were nicr and friendly staff

No vegetarian food and I'm a vegetarian, long time to go with only eating half of the meal. Also, very dehydrated need more wafer :)

They knew we were on our way to the connection. They told us to run, we did. We were not aloud on the plane. Caused 10 hours of flight delays and cancelled flights because they could not wait 2 minutes.... Horrible experience.

I was informed today that one of my checked bags was picked up by another customer who eventually realized it was not her bag. She brought it back to the airport and refused to turn over the bag until the airport compensated her. (How this happened I have no idea because I stood right by the entrance of the baggage claim and never saw the bag come out). The customer refused to return the bag until the police became involved at which point she agreed to write a note confirmed she did not steal anything. The bag then needs to be sent to me in 2 days and I'll have to verify myself that indeed nothing was taken from the bag. I'm very concerned how this individual came to be in possession of my bag considering, again, I stood right at the entrance of the baggage claim conveyor belt from the time it started to when it ended. As a result, this experience really made me feel frustrated and violated.

Very old aircraft, in seat power in business class through sigaret lighter adapters. No lay flat seats in n business and entertainment was not working for full 14 hours of the flight. Hard to believe AA flies something this old and bad on such a long, competative route. Next time I'll be sure to avoid AA going to Shanghai.

Finally upgraded planes on this route. Dreamliner was very comfortable.

Hour and a half delay for a scratch on a cargo door. Glad safety is a top priority but it must have been more this just a scratch.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The service and food was good. The attendants were very considerant.

There was no enforcement of the boarding line. Those who formed a single line where instructed had to wait as 2/3 of the passengers made a mad dash to push their way to the front. Video screen, power outlet, and window shade did not work properly in my seat on this brand new Dreamliner. Very disappointing. Especially for a 14 hour flight. The bathroom was filthy and needed to be hosed down, and there was no soap or paper towels left by halfway through the trip.

Service, food, and comfort were excellent. Crew was attentive and friendly. I ordered the Asian food choices and they were quite good to this Westerner.

Some of the equipment did not function (one chair did not function and one set of headphones did not function). Boarding was disorganized. Bathrooms had no soap. Limited entertainment.

Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!

All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.

The crew is very friendly and accommodating. Food was decent.

Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.

Very friendly cabin staff. Fluent in English

My special vegetarian food was not offered but the staff did their best to substitute my missing meal with what they had.

none

all China Eastern staffs have no idea on the bus shuttle to Hangzhou, which is bought part of the China Eastern itinerary.

The food was surprisingly good, as was the roominess of the seats. The pilot did an excellent job of handling turbulence and the descension and landing were so smooth that we didn't even notice the flight was over.

Didn't like that we were stuck on the runway for 2 hours but I don't think that's the airline's fault. The flight attendants did their job but it wasn't anything to rave about... Nobody seemed cheerful about working that plane. The eating trays were a little low and the entertainment was a bit difficult to navigate, the intercom was also difficult to hear and understand most times.

The seats are tiny. If you drio something, you can't reach down to pick it up. The food was burnt. The app isn't downloadable in China. The overall experience makes me not want to ever fly United again.

Connecting flights in China need more of a layover I missed my connecting flight not happy it was a disaster going through immigration takes forever in Shanghai ..

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

First of all, there was a little more than one hour delay. Then the stewardess seemed to be angry, like if she didn't want to do her jod, or like if passengers were lower than her. I don't know, but her attitude was not good at all, maybe because I'm not Chinese. It was not only me, but I noticed that other passengers who were not Asian received the sAmerican treatment. Once we arrived at Shanghai's airport we had to wait more than an hour to get out of the plane. I was supposed to take the next flight two hours after I landed, but it was a delay of two hours once again. There was no storm, no nothing that could casual such delays neither in Chicago nor in Shanghai. The people who was supposed to pick me up at 1 am in Bangkok had to wait until almost 4 am that we were able to get out of the plane, take our luggage, and get to the door.

If you want people to keep using your airline, please, put more attention on those who work for you. Teach them to be kind and polite. I we have delays, at least we expect good service, or at least not a bad one. And PLEASE, try to be on time. I mean, o understand when there are weather problems, but when there are not, please, do a major effort...

Really good service Very kind New plane Very clean

Food want great I recommend bringing a few snacks and it apples

Got there on time with bags

Headline AND noone knew or was clear on whether i needed to transfer bag myself to Juneyao airline in Shanghai. Was told by 800 number no but turned out yes. Friend thought yes and arrived in Chaing Mai and bag still in China!

Getting from A to B safely. Some of the crew were extremely helpful and sweet.

The poor guy next to me had a TV screen that was not functioning properly. He could only watch Lion King because the top right part of his screen would not register his touch. 15 hours with no entertainment.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

The entertainment options were fair and the system worked without interruption.

Sub par service, food, and experience. The connecting flight in Shanghai required a second check in. The staff were rude and refused to check me in after standing in line for over an hour. Filling a complaint with the airline. Reluctant to fly the return trip. Will probably never fly China Eastern or any other Chinese airline again.

Delayed for 90 minutes because of some not well explained reason.