Daily cleaning, installation of cabin HEPA filters on flights from Chicago to Tokyo Haneda
|February||Best time to beat the crowds with an average 21% drop in price.|
|June||Most popular time to fly with an average 28% increase in price.|
Average price round-trip
|$1,016||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines, Japan Airlines and United Airlines have all waived their change and cancellation fees on flights from Chicago to Tokyo Haneda. Confirm policies on booking site.
Japan will allow the entry of foreign nationals who need to move to Japan to study, work or join their family, subject to necessary visa requirements. Foreign nationals visiting for short-term business purposes are also permitted to enter, provided that they have a visa. However, the number of people permitted to enter Japan under these rules will be restricted, with priority given to those moving to Japan.
Starting November 1, all foreign nationals with the status of residence with a valid re-entry permit, are not required to obtain “the Letter of Confirmation of Submitting Required Documentation for Re-entry into Japan” or “Receipt for Request of Re-entry” when re-entering Japan from countries designated as an area subject to denial of permission to enter Japan.
Japan has restricted the entry of travelers who have been in or transited through Afghanistan, Albania, Algeria, Andorra, Antigua and Barbuda, Argentina, Armenia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Cameroon, Canada, Cape Verde, Central Africa, Chile, Comoros, Democratic Republic of the Congo, Colombia, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Rep., Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini (Swaziland), Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Montenegro, Morocco, Myanmar, Namibia, Nepal, Netherlands, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Congo, Romania, Russia, Rwanda, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, St. Kitts and Nevis, St. Vincent and the Grenadines, Sudan, Suriname, Sweden, Switzerland, Tajikistan, Trinidad and Tobago, Tunisia, Turkey, Ukraine, UAE, UK, Uruguay, USA, Uzbekistan, Vatican City, Venezuela, Zambia and Zimbabwe in the past 14 days.
Residents of Japan with “Permanent Resident”, “Spouse or Child of Japanese National”, “Spouse or Child of Permanent Resident” or “Long Term Resident” status who departed Japan with Re-entry Permission by April 2, 2020 may still re-enter the country, even if they have been in one of the above countries. Starting from 1 September, these travelers will also need to apply to their nearest Japanese Embassy or Consulate to receive a “Re-entry Confirmation Letter”, and may need to provide a PCR test result on arrival. Check the Japanese government’s advice on this process on the Ministry of Foreign Affairs website.
Nationals of China with passports issued in Hubei Province or Zhejiang Province may not enter the country unless they can prove that they haven’t been in those provinces in the past 14 days.
Travelers who were on the cruise ship ‘Westerdam’ may not enter the country unless they’re nationals of Japan.
Nationals of Japan, their spouses and children who can present proof, travelers with Special Permanent Residence Permits with re-entry permits from a regional immigration officer, and US military personnel may still enter the country.
Travelers and airline crew who have been in any of the countries listed so far in the past 14 days must submit a quarantine questionnaire and undergo a PCR test upon arrival.
Special rules apply to airline crew members entering Japan. Crew members must submit quarantine questionnaires and “Plan of Stay in Japan” declarations. Crews should adhere to the instructions provided in the quarantine document “Notice: For Crews boarding vehicles from areas subject to strengthened quarantine.” Airlines should arrange chartered vehicles (as opposed to public transportation) to transport crews between the airport and their hotel, and ensure that crews comply with the other rules during their stay in Japan.
Visa exemption for travelers from many countries has been suspended, and visas from certain countries have been invalidated. For more info, check here.
All arrivals must present a negative COVID-19 PCR test result issued within 72 hours of their flight departure time.
Residents of Japan with re-entry permit must have a medical certificate with a negative Coronavirus (COVID-19) test result. The certificate must be in English and the test must have been taken at most 72 hours before departure and the sample collection method must be 'nasopharyngeal swab' or 'saliva'. Check the Japanese government’s advice on this process on the Ministry of Foreign Affairs website.
Travelers transiting through Tokyo (NRT) must transit on the same calendar day.
There are currently 26 active cases of COVID-19 diagnosed in JP and 6 deaths as of Dec 2 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 18h 05m, covering a distance of 6305 miles.
There are 26 (nonstop) flights between Chicago and Tokyo Haneda per week, averaging 3 per day.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($398) and Air Canada ($472), and the lowest round-trip tickets have been found on Multiple Airlines ($692) and China Eastern ($704).
ANA flies 7 times weekly (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday), United Airlines flies 7 times weekly (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday), American Airlines flies 6 times weekly (Tuesday, Thursday, Saturday).
For Chicago to Tokyo Haneda, Saturday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Tokyo Haneda back to Chicago, the best deals are generally found on Wednesday, with Monday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Chicago to Tokyo Haneda.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo Haneda from Chicago is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Tokyo Haneda with an airline and back to Chicago with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo Haneda from Chicago up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Seat super comfy"
Cons: "All okay"
Pros: "The crew amazing. Food was great"
Cons: "If the flight was on time."
Pros: "JAL operates with incredible efficiency."
Pros: "Boarding very efficient."
Pros: "We were seated together as a family even though we were not able to reserved any seat"
Cons: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."
Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."
Pros: "Felt welcomed"
Cons: "Just felt a little cramped but not to bad"
Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "Rebooked me because I went to wrong airport — thanks"
Cons: "The business meal was just okay this time. Not as good as before."
Pros: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Cons: "Not applicable"
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Cons: "No AC"
Pros: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Pros: "Boarding and crew"
Cons: "Lost luggage"
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "Comfortable flight, polite crew, good selection of movies"
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Cons: "I wish all the seats were like first class. We were in economy class"
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Pros: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Cons: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Cons: "Free Wi-Fi would be nice"
Cons: "Some turbulence awoke us midway through the overnight flight."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "fine food, the pilot handled a typhoon like a pro"
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Pros: "Politeness of staff, cleanliness, promptness and efficiency."
Pros: "Wonderful crew..nice plane and comfortable seats!"
Cons: "No inseat power or usb on the monitor"
Pros: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Cons: "Windows were dimmed most of the flight."
Pros: "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
Pros: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Cons: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Pros: "Very polite and fast service, international Languages"
Cons: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Pros: "Everything! JAL ground crew, airline crew, their service is excellent. The interior of the airplane looked nice."
Cons: "It could use more games for children"
Pros: "Everything about the flight was good."
Pros: "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
Pros: "Crew, food, entertainment"
Cons: "More movies to choose from. Food."
Pros: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Pros: "Seats are comfy"
Cons: "Food is the worst out of many other airlines"
Pros: "The crew was friendly and the food was excellent."
Cons: "Cannot think of anything"
Cons: "More leg room"
Cons: "Airline on strike. So no flight"
Cons: "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
Cons: "A better selection of movies and a bit more legroom."
Pros: "Awesome crew and great service"
Pros: "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
Cons: "Look above"
Pros: "On time flight times"
Cons: "Have better movie selection."
Pros: "Great friendly flight attendants."
Cons: "Nothing I can think of."
Pros: "The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time."
Cons: "No complaints."
Pros: "I like everything five stars rating."
Pros: "Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful."
Pros: "Economy very comfortable. Flight attendants gracious and accomodating. Lots of entertainment options. I dreaded this long flight but it could not have been more pleasant. Even the food was good! We were offered drinks about once an hour which I really appreciate."
Pros: "Leg space was adequate---not cramped. Friendly crew members."
Cons: "Would have liked more choices for movies/TV."
Pros: "Courteous crew ever, food was good, service was excellent. On time departure."
Pros: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
Pros: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Cons: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
Pros: "On time, great crew"
Pros: "Comfortable seats in economy, pretty decent entertainment, our flight from Chixago landed in Taipei at 4am. Getting through immigration and customs a breeze."
Cons: "Made us check our hand luggage in even though it fit in sizer because it was 3 lbs too heavy. Food and wine mediocre in economy. Not enough liquid served on cabin staff pass through or at dinner. Had to keep asking."
Pros: "Newer interior and entertainment as it appeared."
Cons: "Service not as attentative compare to other airlines."
Pros: "Everything was Hello Kitty. I didn’t expect that but I loved it"
Pros: "I liked their services the most. All staff and crew were very courteous."
Pros: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Cons: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Pros: "Lots of helpful staff who spoke English."
Pros: "Well trained crew. very attentive and polite. Comfortable seats and I find the Airline food is very good and fresh. The cost of the flight was very reasonable, compared to the other airlines. EVA Flight attendants are gorgeous and carry out their tasks very professionally and with a smile to all."
Cons: "Only issue was that I felt the entertainment needed to be more updated and with more selections within each category. Still I found the entertainment was okay and appreciated on such a long flight"
Pros: "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
Pros: "Got upgraded to premium economy. The convenience pack they give you was very nice. Cabin crew was great!"
Cons: "The food did not agree with me but that was the only bad thing."
Pros: "Consistently good service. Really love this airline."
Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
Cons: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."
Pros: "Nice facility and good food"
Cons: "Some crew members seemed tired and did everything minimally"
Pros: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
Pros: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Cons: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."
Pros: "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
Cons: "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
Pros: "People very friendly and the flights were on time"
Pros: "I like the food. And also the great crew! very nice and always smiling."
Pros: "Food and smooth boarding"
Cons: "Entertainment - movies and shows were lacking"
Pros: "Legroom i believe is better than other economy seats. Boarding and disembarkation was fast and orderly. Staff were very helpful. Restrooms were kept clean during the long flight."
Cons: "Few movie/TV selections"
Pros: "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
Pros: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Cons: "There is nothing to dislike about the airline or employees"
Pros: "I like the staff."
Cons: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."
Pros: "Truly nothing I didn't like... amazingly courteous the flight attendants flight was amazing!"
Pros: "Great employees and great airline."
Cons: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
Cons: "No employees to check me in so I missed flight. Checked in on app 20 hours prior but was unchecked in 1 hour before flight."
Cons: "My tv was broken, so the charger didn't work. For a 14 hour that was awful."
Pros: "I liked nothing about my flight."
Cons: "It was extremely hot on a 10-hour flight. Crew was not friendly, almost rude. Seat space was VERY tight."
Pros: "Turkish airlines always delivers and economy feels like business with the hot towels and good food!"
Cons: "Quite a full flight and no extra accommodation for families."
Cons: "Mi sa furat din bagajj !!!!!!!!"
Pros: "Food and movie selections."
Cons: "More options on TV seroes"
Pros: "Constant service, food, entertainment."
Cons: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Pros: "Best flight crews and food I know of"
Cons: "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
Pros: "The service was impeccable!"
Pros: "Crew service was amazing. 2 meals on the long trip, 1 meal on the short flight. Very satisfied"
Pros: "Food was great. Crew was awesome. Quick boarding."
Cons: "It was very hot on the plane for the majority of the flight."
Pros: "The food and service were great."
Cons: "Seats were a bit tight"
Pros: "crew was very very nice!"
Cons: "not enough leg room"
Pros: "The steward went out of his way to accommodate my special dietary request"
Pros: "Love this airline. Great service. Great people. Food and service good"
Pros: "food was excellent"
Cons: "Istanbul Airport could not tell me the gate of my connecting flight in a timely manner."
Pros: "There was a lot to choose entertainment wise."
Cons: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Pros: "Crew were excellent making everyone comfortable in a long flight."
Cons: "Nothing arrived on time even though it departed late"
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Pros: "I like everything regarding the airline."
Cons: "The airport was attacked by a terrorist and hour after I left to Skopje. I know the airline has nothing to do with it but they should pressure the airport to have more safety for the passengers or find an airport in another country that is safer like Macedonia or Bulgary. Just as a temporary thing while things become safer in Turkey. In other words, only stop in Turkey for people who is flying to that country. Connecting flights should stop somewhere else."
Pros: "Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free."
Cons: "More legroom would be nice. Boarding was a bit delayed for no visible reason."
Pros: "Every thing was perfect and the service too"
Cons: "The only problem is I didn't one of my luggage on time after 3 days I was upset and made"
Pros: "* Two suitcases * Vegetarian-Indian food was amazing! * You get a little pack with socks, slippers, tooth brush, eye cover. It is great!"
Cons: "Not enough leg room. When pushing the chair back, the cushion moves forward. Not the best for 6 feet and up people"
Pros: "Everything was perfect"
Pros: "Thats awesome"
Cons: "All personel it was good."
Cons: "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
Pros: "The service, food, and in flight entertainment were great. The leg room in coach was on par with other major carriers that I have flown transatlantic. The layover in Istanbul was pleasant (go to Staarbucks for free wifi). And I saved $500 over the price of other flights. I'd definitely take Turkish Airlines again, and maybe even arrange for a longer layover to be able to see Istanbul."
Pros: "First of all, the food is fantastic is you are not a meat and potatos (or big mac) kind of person. My original flight left late due to a hold up in security in Chicago. Turkish Air was very responsive and easy to work with when I missed my connector in Istanbul. Friendly crew. Clean jet. Will definitely use them agian."
Cons: "The seat was hard for a long trip"
Pros: "I have traveled a lot during my life. The flight crew on this flight was the best I have ever seen."
Pros: "The food, the crew, the beverages, the entertainment and the level of cleanliness were all excellent. On time departure on both segments."
Cons: "The Boeing 777 had the new, smaller seats. No control of overhead airflow among other things. Wish they still had the old Airbus A330's and 340''s."
Pros: "Everything! Voted best airlines in Europe for a reason!"
Cons: "Nothing! Everything was great"
Pros: "Nothing whatsoever."
Cons: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pros: "I liked everything, from check in to the end of my trip!"
Cons: "Nothing to dislike!"
Pros: "excellent services provided by the crew members, nice food, great entertainment (up to date),"
Pros: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
Cons: "Coach seats provide minimal leg room, and even less when seats are reclined."
Pros: "The service was very respectful and friendly."
Cons: "My volume didn't work at the seat I was sitting at"
Pros: "The food and staff were terrific"
Cons: "It was more cramped than other long haul flights, and the temperature changed from hot to cold throughout the flight with no working air"
Pros: "Friendly crew and clean aircraft."
Cons: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Cons: "My seat did not recline and was broken. I was not happy about this as it was a 10 hour flight, and could not get comfortable"
Pros: "New, clean, and outstanding seat layout gives lots of room. Flew a 777. Crew was very friendly and efficient. This is more roomy than any U.S. or British 747 I used to fly. The person in front of me fully reclined their seat and it had no impact on my comfort. I am 6 feet tall and this was great."
Pros: "Good service and good food"
Cons: "Small seating for such a long flight, but overall not bad"
Pros: "Great service"
Pros: "Everything went very well. The food was fantastic. Just too warm on the plane."
Pros: "Wonderful flight with spacious seats."
Pros: "When it's on time, this is a convenient flight to Addis."
Cons: "All information was incorrect. Passengers were told to go to gate very early and then were uninformed about late departure. We stood in a line for more than an hour because of this incorrect information. Additionally, the passengers were forced to stand in cold, windy rain because bus shuttle service and boarding was inefficient. Business class ticket holders were afforded no advantage while checking in either."
Pros: "Not a lot of options as far as the entertainment was concerned. The food was really good and the staff really courteous. However the seats were very uncomfortable."
Cons: "No leg space Not a lot of TV shows"
Pros: "Literally everything else. I was actually unsure if i had gotten bumped up to business class or the standards they have for seating, food, and everything was just really high"
Cons: "When I arrived at my final destination, Barcelona. Turkish did not have my luggage. I was convinced that they had lost it or somebody stole it. A day later they texted me and told me that they had my luggage and delivered it. I would have loved to gotten it without delay but I did get my luggage back so that's super nice!"
Pros: "Comfortable seats, nice crew...i forgot to reserve my vegetariano meal, but the crew provided for me.."
Pros: "Very good service, food, equipment and timeliness"
Pros: "Everything was amazing. The crew was great! The customer service was even better!"
Cons: "I was tired and fell asleep instead of watching more movies :)"
Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Pros: "Just ok"
Cons: "Can't understand why it was delayed"
Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Pros: "There is Nothing that like"
Cons: "If you allowed me to get in this flight everything would've been fine.?"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "Todo excelente!!!gracias!!!"
Pros: "Bags were waiting on Carousel"
Cons: "Slightly delayed due to incoming flight delayed"
Cons: "The delayed at the gate looking for passengers, could have been avoided by doing cross checks at the counter. The snacks need to change. For someone who flies every week like me, the cookies and cheeze it’s get old. Some variety will be awesome."
Cons: "Healthier snacks instead of just candy and cookies... an apple for example would be great."
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Pros: "It is a short trip from Atlanta to Augusta."
Cons: "No complaints...too short of a trip to complain about anything!"
Cons: "Flight was horrible"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I didn’t"
Cons: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Delta is always great to fly on, but this was not the best.."
Cons: "We had delays EVERYWHERE. What is usually a 40 minute flight from Birmingham to Atlanta took an hour & 25 minutes. Once I landed, I had to connect allll the way on the other side of the airport. Once in air, things were fine, just hot. However, due to weather, we had to fly for an additional 45 minutes in the sky. The crew was as nice as they could be in that situation just overall a frustrating."
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "It was short and fast."
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "Friendly, efficient"
Cons: "Too many turbulences !!!"
Pros: "On time flight arrival"
Cons: "Baggage Claim was very disorganized. They indicated bags were to be picked up at a carousel that was under construction. When we went to the service desk, they directed us to another carousel which was incorrect. There was no announcement made and there was a delay in updating the baggage claim board."
Pros: "I was not able to change seats..."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "I'm sure it was an excellent flight. I don't know though because Delta didn't manage to get me on it."
Cons: "Wifi didn't work (network wouldn't show up)."
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Cons: "The flight was delayed an hour and a half."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Cons: "I'm not sure what to say about Delta and their maintenance program. On a three part trip, Delta cancelled two of the flights giving maintenance as the reason. So it appears they are flying planes until they breakdown. Besides making me not trust the flight worthiness, the cancelations turned my 8 and a half hour trip into a 25 hour trip forcing me to spend the night in the MEX airport."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Cons: "Delayed flight, mechanical"
Cons: "I thought I stated this before about the flight (5), Treatment (5) all the rest (5), but Atlanta Airport does not support disabled people using scooters to get from one plane to another. With more people using these, only a matter of time until a reporter males this an ISSUE. Meanwhile I will make every effort NOT to use ATLANTA HARTSFIELD. This includes my wife, also using a scooter."
Cons: "Boarding was a mess"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Quick and Easy"
Cons: "It would be nice to over drinks at least. I know its a short flight but coffee would have been nice."
Pros: "Fast boarding, crew, entertainment."
Cons: "Not enough lavatories, space is crazy small and the time should be changes. Arriving at 8am after spending half day awake is crazy. Unless you sleep the entire flight wI think no food no restroom."
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "Extremely miserable"
Cons: "Lots of delays and surprise cancelations"
Pros: "My postponed flight was fine and flight attendants great."
Cons: "I missed my original flight because there were no staff at BWI airport counter or secret Air Canada office 55 minutes from flight time. Flight was delayed 35 minutes, but no way I could check a bag or get to gate."
Cons: "Departure was late, causing me to have to run to the next gate"
Cons: "We were walking towards our seats near the end of the aircraft when this flight attendant stopped us from loading our hand luggage in the overhead bins. She made us stuff them under the seats in front of us. There was space im the overhead bin, but there was a bunch of stuff that belonged to the cabin crew. Rude."
Cons: "See above."
Pros: "Long wait for ticketing and at customs during transfer"
Pros: "One kind guy at air Canada in Toronto who was very helpful considering the lack of help from every one else. Arrived at 2 in morning exhausted."
Cons: "Attitude of staff"
Pros: "Air Canada is my favorite airline to fly. The employees are always helpful, from checking in to the flight crew."
Cons: "I only wish Economy had more leg room."
Pros: "I liked that we got a lot of food, and the movies were very good. Groups for boarding made sense and we boarded quickly"
Cons: "it was late and despite being 4.5 hours there were no free snacks or food. Only one toilet which we could never use bc of constant turbulence."
Cons: "No personal tv on an international flight. The tickets were pretty expensive, I would have expected a personal tv instead of having to use my cell phone- especially with spotty wifi. Chairs weren't very comfortable and the food was so so."
Cons: "Food was terrible, plane was freezing"
Pros: "The crew was attentive."
Cons: "The head phone slot did not work. Then the TVs went out which did not matter because I could not listen to them anyway."
Pros: "When I had to reschedule they were very nice about making sure that I had the information I needed and they gave me great seats on the way to London."
Cons: "My flight was Delayed and I had to reschedule that was unfortunate."
Pros: "Really enoyed the personal entertainment system. 12 hours is a long flight and the entertainment really helped pass the time away. It was fun seeing the flight status on the monitor and watching movies. We were fed very well. I believe we had 3 meals and a snack. Attendants came by to see if we needed more to drink too."
Cons: "It was a huge plane with about 500 people on board. Not a lot of space for getting up an walking much. Not a lot of space between seat rows. I guess that's just the way things are. Had a huge issue with checked baggage [see below] but don't know which airline was at fault although the AIr Canada employee who checked our baggage in Washington, DC said we wouldn't see our bags again until we arrived at Hirochima, our final destination."
Pros: "The beef and rice meal was really delicious and there were some good movies available for viewing. I enjoyed the cup noodles given during the flight."
Cons: "The USB port only worked for a few seconds at a time so my mobile phone would not charge in either my screen nor my neighbor's screen. Luckily I had my laptop to plug my phone into. During lift off I found someone's used headphones and a candy wrapper along with my neighbor's magazine's in my seat pocket."
Pros: "Great Pilots The pilots were great! The weather was not optimal, but they did a great job of making us as comfortable as possible."
Cons: "Better Quality Food Needed The salted plate served was sub-standard. Also, it was full of salt and poses health risk for many people. In the past, better food was served including a pot pie. Also, the staff should be more aware of the wines to be served. And there is not enough attention paid to service in the executive cabin as the attendant runs back and forth between both cabins."
Pros: "Staff was friendly"
Cons: "Uncomfortable seating"
Pros: "The crew was very friendly."
Cons: "The plane boarded early and the food was not good. The pasta was over cooked and essentially a mash."
Pros: "Nothing to like about this airline. Horrible people especially in toronto, really unhelpful, extremely rude."
Cons: "Air line decided they didn't want me to take my connecting flight. Removed my luggage without consulting with me. Offered me a disgusting hotel. Forced me to pay out of pocket for food, taxis, transfers and my own hotel choice. Staff were so rude. No explanation to why they removed my bags. I made it in plenty of time for my connecting flight but airline had just decided. No staff member was interested in answering my questions or helping. They all just wanted to sod off home. they just didn't care."
Pros: "Despite weather travel delayed I was taken care of very well. Comfortable seats. More leg room. Friendly, calm crew."
Cons: "We were not given the option to change our flight out from Chicago when we knew we wouldn't make the connection in Montreal due to weather."
Pros: "The plane was new and pretty clean"
Cons: "Food was horrible. Crew was useless. No organization."
Pros: "Crew attitude and faster flight than original plan"
Cons: "Movies and food"
Pros: "Excellent entertainment system."
Cons: "Left almost an hour late."
Pros: "The crew is very good. Food was good. It is a short flight but I think it was good."
Pros: "The plane was delayed and I had a short layover so I was maybe not going to make it to my next flight so they transferred me to another airline and was upgraded to first class for free!"
Cons: "I disliked that my flight was originally at 4 pm and the one that I was changed to didn't leave until 8 pm"
Pros: "The food was very good, and the alcohol was free even the second time around which i liked"
Pros: "Crew was moderately attentive"
Cons: "Boarding at the Toronto airport was an absolute mess. One of the "gentlemen" scanning tickets was moderately rude to people waiting to board. Which I mean, I get it, it's a rough job, but dude. I don't wanna be here any more than you do. Stow the attitude and scan the ticket. The food was eh, but that's all airline food. There isn't much space between seats so you're bumping elbows most of the ride, and during a 13 hour flight, that gets old real quick."
Pros: "Very friendly staff."
Cons: "Left late so missed connection. Was put up in a mediocre hotel."
Cons: "Deplaning and entering the terminal was delayed substantially."
Pros: "Very friendly crew. Smooth flight."
Cons: "No entertainment. Great person sat next to me."
Pros: "How quick it waz"
Cons: "How close the seats were"
Pros: "Friendly crew. Very smooth flight. Easy to navigate terminal."
Pros: "I liked the way they handled the rain delay. Although inconvenient, they were transparent with the process"
Cons: "The lack of certainty whether we were removed or stilling our connecting flight to delay."
Pros: "Good fight and crew was very good."
Pros: "The crew was good!"
Cons: "I wished that there were opportunities given for beverages. I also would have liked more explanations on how to connect to the entertainment."
Pros: "Overall not a bad flight. Comfortable enough, good movie options. Food tasted could, but did not agree with my body."
Pros: "The crew was friendly, there was entertainment available via the display on the back of the seat."
Cons: "The touchscreen display wasn't working properly, making it difficult to control things like volume. I would have preferred a display with physical buttons that took a bit more time than the weirdly synced touch screen"
Pros: "Everything but the seats. The food was alright but better than most airlines. No issues with my luggage at all."
Cons: "The seats are quote awful if you are tall, like myself. I'm 6'3" and 4 hours into my 13 hour flight, I was regretting my decision not to pay the extra $100 for a seat with more leg room. My back hurt for 2-3 days after the flight, and I got up to move around every 3 hours or so."
Pros: "I had upgraded to economy plus for my trip from Toronto and asked for an aisle seat. The plane was full so I was asked to wait till I was called. When they called me back they gave me a free upgrade to first class. I am a gold status United passenger so that may have had something to do with it but I thoroughly enjoyed myself. The crew was wonderful, the food was excellent and the entertainment was terrific. I totally appreciated the ability to sleep over the 13 hour trip in the bed provided. I have not had such a lovely experience in many years. I thank Air Canada for their generosity and kindness to me. Sincerely, Doryth Deisley"
Pros: "The crew was amazing. I have never been able to hold a conversation with a flight attendant before, but the staff was friendly and kind. I also love the entertainment, like the games. They had some decent games and it was fun to compete with other people on the plane."
Cons: "I didn't like the food too much, though. The quality was unpalatable: wilted salad, mystery meat sandwich, and cold eggs. Blegh. Also, I felt very cramped in economy. I rode other airlines that give slightly more leg room and on a 14 hour flight a little goes a long way. This one was just uncomfortable."
Pros: "Exceptional ground staff particularly the gentleman who checked me-in in ORD and the German speaking lady in YYZ (gate agent). Also the gate agent in FRA. last but not least, the Very friendly crews on all 3 segments"
Cons: "The food was a bit blend and not worth the calories."
Cons: "No vegetarian options were available for dinner or snack. Crew was extremely rude when I inquired about it, and I was not promoted to select a vegetarian option when I purchased my ticket. The breakfast was vegetarian friendly, but it was too disgusting to actually eat."
Cons: "Food wasn't great kids meals looked better"
Cons: "Leaving late due to an electronics issue started the ball rolling for near disaster upon arrival. Warning - unless you have more than 2 hrs on the ground at Haneda, do not takes connecting flight. You have to go thru immigration, get your checked bags, customs, and beat a 45 minute cut off by the airline in order for them to recheck your bags at your arrival terminal. We missed it, had to load onto the airport shuttle bus, unload at the domestic terminal - all without any instructions given by any anyone! WAY to much stress! Friends followed us one week later. Due to a late arrival in Haneda of over an hour, they were rerouted to a different airport costing a hotel stay, the shipping of their bags, and a bus ride the next morning. In all, it cost them over $450!!!"
Pros: "The passengers on this flight were terrific. Also the new plane was very comfortable."
Cons: "After a delayed departure from JFK we had to RUN to make our connection in Toronto. I'm traveling with my wife for our honeymoon and yet we couldn't get a seat together (we'd called customer service the week before who informed the crew). The boarding experience was rushed by airport staff and the flight crew were overly abrupt with passengers on board (bathroom requests by a mom with an infant to water requests by multiple passengers)."
Pros: "The entertainment provided was pretty high-tech and there were many options for movies. The seats on the plane were comfortable."
Cons: "I particularly did not like getting kicked off of our flight because it was oversold. We missed an entire day in Japan because we could not get a flight until the next day. Likely, we will never visit Japan again so the petty "compensation" we were provided meant nothing. No amount of money can compensate for the time we missed out on in a once in a lifetime experience. All because some rich corporate airline can squeeze out as much money as possible for each flight. They don't care about the people, or the passengers, or their experiences, they only care about money. Ridiculous."
Cons: "I had arranged a domestic flight within Japan that would depart from Haneda about 2.5 hours after the Air Canada was scheduled to land there. BUT unfortunately the Air Canada flight departure was delayed for about that much time in Toronto due to mechanical issues. We were promised that Air Canada staff would be on hand in Tokyo to help those of us who would miss our connections. HOWEVER after getting to Tokyo (about the time my domestic flight was taking off) going through immigration and customs and then waiting in line to talk to Air Canada staff, they told me that since my connecting flight (an ANA flight to Miyazaki) had been booked by my son through the Skymark website, they were going to do absolutely nothing at all to help me--no help with arranging an alternative flight, no help finding a hotel room--nothing, absolutely nothing. They left me high and dry in a bad situation."
Cons: "Ticketed for Air Canada, but it was a code share flight with United Airlines. The check in at United took over 15 minutes because my reservation was not recognized by the United online system. Luckily a United agent was able to work through my paperwork and get me checked in, with luggage, via Ottawa to London, Heathrow. However, at the boarding gate for my flight to Ottawa, my boarding pass was deemed invalid and it took another 15 minutes to issue a new boarding pass - with seating at the back of the bus. Was a frustrating/annoying process. Luckily I encountered two capable United employees who worked to resolve the issues."
Airlines flying from Chicago to Tokyo Haneda have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chicago to Tokyo Haneda
Masks required on board, masks provided on flights from Chicago to Tokyo Haneda
Social distancing seating
Middle seats unavailable to book on flights from Chicago to Tokyo Haneda
Testing for antibodies, testing for symptoms for flights from Chicago to Tokyo Haneda
Waiving of change fees. Search flexible flights from Chicago to Tokyo Haneda