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(Round-trip)
Airports
Origin
San Francisco
$552
only
$552
New York
$444
only
$444
San Diego
$717
only
$717
Los Angeles
$472
only
$472
Newark
$671
only
$671
Dallas
$705
only
$705
Destination
Tokyo
$444
only
$444
Fri, Apr 20
JFK
HND
30h 35m
Mon, Jun 18
HND
JFK
26h 35m
Trip: 60 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
NGO
Excellent 8.3

clean plane, good crew, good food.

The smaller plane on this flight was being pushed around by the hough winds.

PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

PVG
DEL
Excellent 8.0

Timely departure/arrival, comfortable flight, helpful crew

Food menu selection

CTU
KWL
Excellent 10.0

Airline personnel very helpful. Plane was clean.

Finding China Eastern in very large terminal. Almost no signs in English.

PVG
CRK
Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

Tue, Apr 17
LAX
HND
18h 00m
Tue, May 1
HND
LAX
20h 05m
Trip: 15 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
IAD
PEK
Excellent 10.0

Level of Service

LAX
PEK
Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

PEK
BKK
Excellent 10.0

Level of Service

PEK
JFK
Okay 5.6

The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

Sun, May 13
SFO
HND
31h 40m
Sun, Jun 10
HND
SFO
33h 45m
Trip: 29 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1667 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.6
Food
7.0
MNL
KUL
Excellent 10.0

On Time. Courteous crew, great service

Comfortable seats, good food, decent wines, inexpensive tickets

MNL
LAX
Good 6.0

The flight crew and seats

The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent

MNL
NRT
Excellent 10.0

Service was even better on the second leg of the trip and the leg room and seat were very comfortable.

More new release movies would have been good.

SGN
MNL
Excellent 9.3

The service was excellent - warm, friendly and helpful

Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )

MNL
LAX
Mediocre 2.0

The staff was friendly.

The airplane was over booked, there was not enough food for everyone, the food was stale and expired, the bathrooms exuded a stench to which you had to endure throughout the entore flight, there was not enough crew so requesting things took very long and we had turbulence for 90% of the flight, on a flight that was 11 hours long.

Thu, Mar 1
LAX
HND
12h 00m
Tue, Mar 6
HND
LAX
10h 05m
Trip: 6 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 6 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
LAX
HND
Excellent 9.6

Food was good, entertainment was plentiful. One of the best flights I've ever been on.

Not a big deal, but I needed to borrow a pen and the flight staff hardly had any.

ORD
NRT
Excellent 10.0

JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight.

N/A

LAX
HND
Excellent 10.0

Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff.

None

LAX
HND
Excellent 8.6

Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this.

They made me pay for a seat that they gave to other people for free. Really messed up.

NRT
KOA
Excellent 10.0

I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!

Sun, Mar 11
EWR
HND
30h 59m
Tue, Mar 13
HND
EWR
26h 50m
Trip: 2 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 54636 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
LHR
IAH
Good 7.6

The movies, the crew, the flight itself.

The food was horrible. Also, all of my ticket information said Brussels Airlines but there's no such thing. It made it very confusing because on my departure I was looking for Brussels, but it was actually United I needed to look for.

SEA
IAH
Okay 4.3

The final leg on a Delta flight was very pleasant.

My final destination had a total of two flights a day available on United. The first leg I originally booked was pushed back and back and back b/c of weather. I was stuck at the Houston airport for 12 hrs after agreeing to take another one-stop flight, making it a total of three flights taking more than 24 hrs. I then had to cry to even get food vouchers. Where would I sleep? On the flor in the Houston airport, the most inhospitable airport I’ve ever been in. They have a hotel *in* the airport, but because it was “weather” causing the delay they refused to put me up. There was a woman whose birthday it was and she was trying to get to her husband having surgery the next day and a double amputee all in the same boat. It was absolutely a nightmare. I got maybe 1 hour sleep the whole night despite trying for 5-6. Never again will I fly United unless under duress or some emergency.

DUB
EWR
Good 7.6

Great selection of movies; on time departure and arrival much appreciated.

Food was poor

ORD
FRA
Excellent 8.6

Actually managed to sleep!

SFO
CDG
Excellent 8.6

You’re entertainment options far exceed your competitors. The food (vegetarian) was excellent.

Mon, Apr 16
LAX
HND
11h 39m
Thu, Apr 19
HND
LAX
9h 41m
Trip: 4 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 3 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
BOS
LGA
Mediocre 2.0

We were in the plane for 3 hours before we could depart. No one offered us a drink or snack.

BJX
LAX
Excellent 8.0

I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful.

They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that.

CUN
ATL
Good 7.0

Staff was friendly. Flight was smooth.

Media kept freezing. They had to reboot the system several times.

DEN
JFK
Good 6.3

Comfortable seats. Good entertainment

Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time.

ATL
TGU
Mediocre 2.0

The service was horribly they dilate my flight 24 hours and I lose my flight yesterday because from Washington to Atlanta the flight was late and from Atlanta to Tegucigalpa leave early

Fri, Apr 27
DFW
HND
36h 43m
Wed, May 2
HND
DFW
28h 17m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Apr 30
SAN
HND
35h 55m
Sun, Jun 3
HND
SAN
33h 10m
Trip: 35 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21523 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
ICN
YYZ
Excellent 9.6

This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy.

Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off.

YYC
YYZ
Good 7.0

Able to Get later flight since original flight cancelled.

flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight

YYZ
BOS
Excellent 9.0

The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers.

I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives.

YYC
YYZ
Good 7.5

ground crew were friendly

OGG
YYC
Good 6.0

Rouge is terrible compares to regular Air Canada.

Tue, Mar 6
SAN
HND
14h 15m
Tue, Mar 27
HND
SAN
14h 59m
Trip: 21 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 3172 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.1
Entertainment
8.4
Food
8.4
NRT
ORD
Excellent 10.0

The crew are so courteous and helpful.

KUL
NRT
Excellent 8.0

Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system.

Limited entertainment options for kids.

BKK
HND
Okay 4.6

The seat was nice

Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol.

NRT
HNL
Excellent 8.0

Flight attendant didn't mention so well about drink service.

LAX
NRT
Excellent 9.3

I loved that the interior was completely darkened for about seven of the 12 hours of flight time.

I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep.

Wed, May 2
LAX
HND
28h 15m
Tue, May 29
HND
LAX
32h 15m
Trip: 28 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
DEL
Excellent 8.0

Nice crew

Old plane , a bit beat up

HRB
PEK
Excellent 10.0

As always, I was impressed by the high level of professionalism.

PVG
YYZ
Excellent 9.3

The staff Food and drinks Smooth flight

Checking in

PVG
CRK
Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

Sun, May 6
LAX
HND
28h 15m
Mon, May 28
HND
LAX
32h 15m
Trip: 23 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
CTU
KWL
Excellent 10.0

Airline personnel very helpful. Plane was clean.

Finding China Eastern in very large terminal. Almost no signs in English.

PVG
KMG
Okay 5.6

We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.

PVG
CRK
Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

PVG
DEL
Excellent 8.0

Nice crew

Old plane , a bit beat up

BKK
PVG
Excellent 9.0

The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean .

The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport.

Mon, Aug 20
LAX
HND
18h 50m
Fri, Aug 31
HND
LAX
38h 20m
Trip: 12 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

LAX
PEK
Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

DEL
PEK
Good 7.3

overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.

food selection for vegetarians better movie selection; english in TV documentaries.

IAD
PEK
Excellent 10.0

Level of Service

PEK
IAD
Excellent 10.0

Level of Service and the food.

Sun, Aug 19
LAX
HND
32h 10m
Wed, Aug 29
HND
LAX
20h 25m
Trip: 11 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1667 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.6
Food
7.0
HND
MNL
Good 6.0

take off and landing was smooth.I am particularly nervous about take-off and landing.Its my second time to fly with PAL.So I was surprised it was smooth.But after maybe 2 hours in the air,flying became shaky.I got worried.I got headache bcoz of nervousness.

MNL
LAX
Good 6.0

The flight crew and seats

The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent

DVO
MNL
Excellent 9.3

Thw flight was on time.

None so far.

MNL
LAX
Good 6.6

Crew was excellent

You had to download an app to watch the movies. With 4 hours left of my flight, I saw that some people had PAL issued iPads. This would have been helpful to know at the beginning of my flight.

MNL
SFO
Excellent 9.0

Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth

Un-organized boarding with late gate change

Tue, May 1
LAX
HND
28h 15m
Mon, May 14
HND
LAX
17h 25m
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
CTU
KWL
Excellent 10.0

Airline personnel very helpful. Plane was clean.

Finding China Eastern in very large terminal. Almost no signs in English.

PVG
NGO
Excellent 8.3

clean plane, good crew, good food.

The smaller plane on this flight was being pushed around by the hough winds.

HRB
PEK
Excellent 10.0

As always, I was impressed by the high level of professionalism.

PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

Mon, Aug 27
LAX
HND
30h 10m
Fri, Aug 31
HND
LAX
32h 20m
Trip: 5 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
LAX
PEK
Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

PEK
CKG
Mediocre 2.0

I had to stay at Beijing for overnight and took a flight the next day.

PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

PEK
IAH
Excellent 8.0

Crews were polite and helpful

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

Mon, Aug 20
LAX
HND
33h 10m
Sun, Sep 2
HND
LAX
34h 15m
Trip: 14 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1667 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.6
Food
7.0
HNL
MNL
Okay 4.0

The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!

One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage.

SGN
MNL
Excellent 9.3

The service was excellent - warm, friendly and helpful

Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )

HKG
MNL
Okay 5.2

Ontime

No inflight entertainment. Very little leg space

MNL
LAX
Good 6.0

The flight crew and seats

The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent

DVO
MNL
Excellent 9.3

Thw flight was on time.

None so far.

Mon, Apr 30
LAX
HND
28h 15m
Wed, May 16
HND
LAX
25h 20m
Trip: 17 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
CRK
Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

HRB
PEK
Excellent 10.0

As always, I was impressed by the high level of professionalism.

PVG
DEL
Excellent 8.0

Nice crew

Old plane , a bit beat up

PVG
KMG
Okay 5.6

We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

Tue, Apr 3
SFO
HND
34h 35m
Thu, Apr 19
HND
SFO
21h 00m
Trip: 17 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
LAX
PEK
Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

PEK
FRA
Excellent 10.0

Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

PEK
JFK
Okay 5.6

The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

PEK
IAH
Excellent 8.0

Crews were polite and helpful

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

Wed, Feb 28
LAX
HND
12h 00m
Thu, Mar 15
HND
LAX
10h 05m
Trip: 15 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 6 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
SIN
NRT
Excellent 10.0

Food

ORD
NRT
Excellent 10.0

JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight.

N/A

LAX
HND
Excellent 8.6

The flight went well and the 3 meals were interesting. The staff was professional.

It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved.

MNL
NRT
Excellent 10.0

Nice leg room and excellent head phones nice crews

LAX
HND
Excellent 9.6

Food was good, entertainment was plentiful. One of the best flights I've ever been on.

Not a big deal, but I needed to borrow a pen and the flight staff hardly had any.

Wed, Aug 29
SFO
HND
21h 05m
Mon, Sep 10
HND
SFO
20h 55m
Trip: 13 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1667 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.6
Food
7.0
HND
MNL
Good 6.0

take off and landing was smooth.I am particularly nervous about take-off and landing.Its my second time to fly with PAL.So I was surprised it was smooth.But after maybe 2 hours in the air,flying became shaky.I got worried.I got headache bcoz of nervousness.

DVO
MNL
Excellent 9.3

Thw flight was on time.

None so far.

MNL
KUL
Excellent 10.0

On Time. Courteous crew, great service

Comfortable seats, good food, decent wines, inexpensive tickets

MNL
LAX
Good 6.0

The flight crew and seats

The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent

MNL
LAX
Good 6.6

Crew was excellent

You had to download an app to watch the movies. With 4 hours left of my flight, I saw that some people had PAL issued iPads. This would have been helpful to know at the beginning of my flight.

United States to Tokyo Haneda Flight Information

Flights Arrive in Tokyo Haneda
Flights Depart from United States
Flight Price $444
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