In the days of wireless earbuds, I feel the flight should have headphones if there is TV provided 🤷🏽♀️
On time, friendly attentive staff, even a personal Christmas card from crew. And our luggage arrived! Only bummer was 30 minute plus delay for luggage to be unloaded
Stop talking about masks constantly.
Flight was canceled by Delta at the last minute.
Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font.
Pros: "Early, clean and comfortable"
Cons: "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
Cons: "Old plane with no video screens or room. Boo!"
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "Almost 3 hours of delayed"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Cons: "Food really bad on both segments."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Pros: "Delta in flight entertainment is great."
Cons: "Always delayed."
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Pros: "The crew members were so kind and friendly. I actually did feel more at ease and made my journey more enjoyable. Specifically, was were traveling with guitars and they gave us no hesitation to board early in order to Stowe our instruments safely. They were very pleasant during serving and with requests. The offerings of movies and TV were excellent and extensive."
Cons: "The meal really wasnt very good. But the snacks and beverages we're quite good. Not sure if it is related but the check in/luggage drop process was quite slow."
Pros: "On time boarding, quick, friendly staff, extremely helpful"
Cons: "Gate should be bigger to seat all passengers patiently waiting. Was a mess of people sitting all over the floor"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Cons: "Flight delayed, nearly missed connecting flight"
Pros: "Crew was nice, the snack was pretty good. Good air conditioning."
Cons: "Didn’t turn off overhead light. It’s usually off most of the flight."
Pros: "It was on time"
Cons: "Minimum everything"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Nothing quite as nice as first class. Ravioli for dinner was tasty. The browned butter gelato is amazing. That's why I only fly Delta and I fly every week. While other airlines decline, Delta shines. Thanks to the awesome crew."
Pros: "The crew was very friendly and had great humor."
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Everything went well"
Cons: "I was late from first flight"
Efficient, friendly crew! No food unless for purchase or entertainment. But I didn’t care about those. Friendly staff! Personable
Pros: "I got to where I wanted to go"
Cons: "I reached out to your customer support already about this, but haven't heard back. The departure time (for both legs of my trip) that was confirmed with my purchase from Kayak was incorrect and caused a major inconvenience. I'd very much like to receive a response. My email addres"
Cons: "Should have had better back up plan to get flight out even with weather issues. Should have had better communication as to status."
Pros: "The plane was timely and clean."
Cons: "It’s suggested to arrive 2hours before your flight, however the check in desk wouldn’t allow anyone to check in and take luggage until 1 hour before the flight began boarding. Keep in mind we still needed to get through security. Was a little annoying but not to awful. The worst part was the seating"
Pros: "Not much"
Cons: "The hostesses were rude, the soap on the plane was empty and they would not refill it."
Pros: "Nothing e"
Cons: "I canceled this flight as well as another return flight from Frontier within 24 hours and was still charged $99 per flight for cancellations. I will never bother with Frontier again and was warned not to before hand."
Cons: "Took way to long to departure after we boarded"
Cons: "Was unable to make it"
Cons: "Flight Very late , when departure already at night Uncomfortable seats $45 for a bag and I have drop it off myself after pay"
Pros: "Cheaper prices. Safe flight in a steel tube. Because Frontier charges for food, the stewards/stewardesses were very quiet about it and let the passengers sleep."
Cons: "Food costs extra. the fact that I didn't get notice beforehand about purchasing my bag space before getting to the front counter and paying there. So it was more expensive. Boo! The fact that baggage costs money. The fact that you get yelled at over the airline PA that if you can no longer place your carry on in the overhead bins unless you paid for it, and that your bags must now go underneath the seat in front of you, when leg space is already tight. And, no, I am not overweight by a long shot."
Cons: "I had to pay for a Diet Coke"
Cons: "Had to wait 45 minutes for the rental car. I paid for it before I left."
Pros: "Friendly attendants on-time,"
Cons: "I dislike paying for carry on and checked bag."
Pros: "Boarding was fasr"
Cons: "Unfriendly staff, will never fly with frontier again"
Cons: "if flight was delayed should at least provide complementary soft drinks..."
Pros: "direct flight"
Cons: "nickel and dime for everything. ridiculous fees for checked bags AND carry ons. really! therefore, advertised prices were false advertising. seating is absurdly cramped (A310). Seats and seat backs are wafer thin to pack in an extra row or two, thus making them uncomfortable."
Cons: "The flight was delayed and it was a long process to get everyone boarded. It seemed very random and not organized."
Pros: "Terrible airline. Will never fly with them again. Do yourself a favor and pay the extra money for literally any other airline."
Cons: "Don't be fooled by these low prices on flights. You have to pay for every little thing....each and every bag (carry on or checked), any drink or snack other than water, etc."
Pros: "Direct from DIA to DCA, great schedule."
Cons: "New plastic seats with little to no cushion, un-reclinable seats, no headrests, no healthy food choices."
Pros: "So smooth and very short. Was on my way in no time"
Cons: "It wasn't anything I did not like about my flight except for the rude lady when I went to check in my baggage ask questions and she was very rude and did not get a answer"
Pros: "I am thankful to have received an email update."
Cons: "The 7.5 hr layover was not what i payed for."
Pros: "I liked the fact that you could use the app to check in and the crew was nice and flights weren't bad."
Cons: "I didn't like that you couldn't check in until 2hrs before with out on line or the app. It was difficult with 5 people coordinating that. I also didn't like the fact that baggage fees were so high. About 10 dollars higher both ways for baggage compared to united, American and Alaska. The first flight was smooth and great. Flight back had a rough landing although Idk why because the weather was nice."
Cons: "The seats are incredibly uncomfortable, the planes were noisy in a terrifying way and I didn't even get a complimentary snack! I heard other people complaining and swearing they would never fly Frontier again. I was pressed for cash and am grateful for a cheap flight, but next time I'm flying I will spend more for comfort with another airline if I can."
Pros: "It was quick to get on the plane."
Cons: "I am very concerned with the staff of Frontier as how they could let not one, but two passengers on their flight who are CLEARLY past the legal limit of being intoxicated. I had two passengers, mother and daughter, who were in front, and beside me who were stumbling while walking to their seats, had slurred speech, and absolutely reeked of alcohol. I had made a point to one of the flight attendants about it, they did not do anything more than shrug it off, and then not only did I point that out, they went ahead and served them more alcohol 20 minutes later into the flight! More specifically two Coors and two small bottles of Vodka for the woman sitting next to me, and a Coors for the woman in front. They were causing me discomfort by making their drunken jokes, but the woman next to me made no due regard to personal space (which I get the airline at that point cannot control). However, the woman to my side had been alot less touchy-feely prior to receiving more alcohol. Not to mention I had paid the extra money for the assigned seats, which were added on to our total charges, but suddenly disappeared when I received my itinerary online. I will never book through this agency, or fly Frontier again."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Pros: "The price"
Cons: "Limited ground crew(they need help) horribly uncomfortable seats for a late flight. Only 1 flight a day to NYC"
Pros: "I paid for a two-star flight"
Cons: "I got a two-star flight"
Pros: "very efficient"
Cons: "seats wouldn't recline"
Pros: "Flight on time"
Cons: "Luggage was not on flight."
Cons: "They lost my luggage"
Pros: "It [the flight] did exactly what it is supposed to do; got me from A to B. No issues. No problems. Landed ahead of schedule even though another flight was delayed ahead of us. Simple flight."
Cons: "Not so much a dislike, but these flights aren't for needy people who don't know how to pack or fly. Frontier is best for quick trips when you don't need a lot of luggage, in flight snacks or entertainment."
Pros: "All went smooth overall."
Cons: "Have to pay for a snack."
Cons: "The gates were not on my boarding pass, and I didn't enjoy hunting them down. When one of my flights landed, we circled the airport for 25 minutes looking for a place to let off the passengers."
Cons: "An hour sitting in the plane before takeoff"
Pros: "Price. Breezed through security! Quiet:)"
Cons: "New seats don't recline and hard to sleep in."
Pros: "All crew members were friendly and helpful. The staff at the check-in counter were also very friendly."
Cons: "Seats are very crowded and uncomfortable in general seating. I upgraded on return flight to exit row which was much better, however to do so each way would make flight pretty comparable in price to other airlines that offer more comfort and amenities."
Pros: "The initial price."
Cons: "This my first time flying frontier and hopefully my last. What a disaster of an airline."
Cons: "Didn't have to pay for carry on from LAX to DEN and then get told I need to pay $60 for it from DEN to BZN. Called customer support, got put on hold 3 times and got nowhere. NEVER AGAIN WILL I FLY FRONTIER. Not consistent with rules and I was never told or aware of the $60 carry on charge or I would have checked my bag for $25 in the beginning."
Pros: "Everyone was extremely friendly and helpful!!!"
Cons: "Well atleast coffee supost to be free on the bord"
Pros: "The flight attendants were great and very very funny. It's always nice to be loosened up before, during and after a flight."
Cons: "Flight leaving Sioux Falls was delayed, cutting into the time needed to make my connecting flight to Orange County (SNA). No reason given for delay, weather was good, all the west from Sioux Falls to Orange County."
Pros: "I knew about the extra cost for baggage so that was fine. If I didn't that might have been an issue, but after flying Spirit, Frontier is in another ball park. If there is ever a choice between Frontier and Spirit, I will always choose Frontier."