Pros: "Crew and flight itself was great"
Cons: "Temperature was too warm"
Pros: "Great prices, great schedules (tons of flights)."
Cons: "Free WiFi."
Cons: "Nothing boarded right onto the plane without any problems"
Pros: "Free checked bags are such a great perk. Complimentary beverages and snacks are nice."
Cons: "Crew was courteous but lacked that spark/ energy you generally get on a Southwest flight. Also, seating is extremely tight and uncomfortable. It’s bearable for a short flight but would be horrid for anything more than a couple of hours."
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Cons: "Very friendly and attentive flight attendants."
Pros: "We arrived 20 minutes ahead of schedule!"
Cons: "Everything was great!"
Cons: "Very late - kept pushing the departure and the final departure info quoted arrival a t 7:40pm but in fact we arrived at 8:09pm"
Pros: "Crew was excellent, seat was just a seat"
Pros: "Seats new plane."
Cons: "Delayed loading really badly managed little info on problem."
Cons: "Love Southwest, never had delays and the staff are very friendly"
Pros: "Not much on this flight"
Cons: "Delays delays delays"
Pros: "The crew"
Cons: "Too much turbulence"
Pros: "Very attentive and professional crew."
Cons: "The cabin was EXTREMELY cold!"
Cons: "No WiFi and no one notified us we were delayed."
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I forgot the guy's name buy one of the crew members was especially funny! Good snacks, comfy seats, solid entertainment."
Cons: "Had a 1.5 hour delay due to a mechanical issue."
Cons: "Even with the air vent open, it was a bit warm. Traveling with my dog, had to pick the case up so she could get some fresh air."
Pros: "Ample seat room. Not full flight. Attentive flight attendants."
Cons: "Cup of hot tea was very small."
Pros: "Flight was amazing!"
Pros: "From car rental to the gate in 20 minutes Every detail went well"
Pros: "I appreciate that the crew did their best to make everyone happy and comfortable. I also appreciated that since the flight was delayed the crew did their best to make sure the boarding process was quick and as painless as possible."
Cons: "The connection in St. Louis was tight and unfortunately the departure gate was on the other side of the terminal so the Austin passengers had to hustle to make sure to make the flight. I’m not sure why my KTN did not connect to the tickets and so I was not able to utilize the pre-check security, which is a bummer. I have my number on my SW account so I’m not sure why this time it did not connect automatically as it as done in the past."
Pros: "Once again, a Southwest flight crew made the discomfort of flying a little less onerous by being friendly and funny. People were actually laughing out loud. The seats are so small you’re packed in like sardines, the food offering is a lousy bag of pretzels. But the flight crew? They were truly pros."
Cons: "See above — it’s just misery to fly in tiny seats."
Pros: "Flight was on time, plane was clean, flight attendants were courteous and helpful, snacks were more ample than other airlines."
Cons: "flight was late, no drink service"
Pros: "Had an early morning flight, boarding started on time and was very quick and easy. I was able to get a good seat on the plane pretty easily. Also, deboarding was easy and efficient."
Cons: "The planes are always too cold."
Cons: "Flight delayed by over an hour with no communication to those waiting in terminal as to reason why as plane was at gate. Seems plane was over-fueled so they ended up asking 6 people to take another flight. Once it arrived to KC bags took longer than normal to be delivered."
Pros: "Didn't crash."
Cons: "In wheelchair and needed assistance boarding. In fact there were 3 of us and no assistance. They started boarding others and then that made it difficult to board. I felt neglected and in everyone's way. No food available on flight to purchase. Because of time difference, after landing and customs check, I was hungry but didn't think I had enough time to get anything. If I had known the plane was delayed, I would have gotten something to take on board. I arrived at Ontario Airport at 10 45pm which was 12:45pm by my stomachs time and I hadn't eaten anything since lunch."
Pros: "I like the boarding method a lot, everyone should do it that way. The staff is kind and polite overall. Their baggage policy is what brings me back every time."
Cons: "I wish they weren't so stingy with the soda drinks. I was feeling very thirsty and they give you a tiny cup. I tried to get up to get another drink only to get chastised back into my seat to anxiously wait for them to come around again."
Cons: "Almost never used to have a delayed SWA flight. Now it is commonplace. Gate attendants rarely say anything of explanation or apology, as if you will always just be there. Not necessarily so."
Cons: "This flight was missed due to the delay, not leaving until 8:35."
Cons: "There was nothing to dislike!"
Pros: "the boarding agent was hilarious"
Pros: "Southwest is now my favorite airline. They have the best crew ever and they got the process of boarding downpack."
Pros: "Boarding and exiting went fine. Other than a rude passenger, the flight attendants were very courteous, even to her."
Cons: "Cramped seating flight was just about sold out"
Pros: "Well organized. Pleasant crew."
Cons: "No issues"
Cons: "The trip was fine"
Pros: "It was on time and the service was good"
Cons: "I just abhor the fact that you have to que up for seats. yuck.. I only fly Southwest as a last resort."
Pros: "It was really quick and easy."
Cons: "We had to finish our drinks early due to potential turbulence."
Cons: "Checked bag came back ripped"
Pros: "Delayed by 2.5 hours - every 30 minutes or so we got an update saying it'd be another 30 minutes"
Pros: "I got home"
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "Professional crew, even when the obviously drunk woman and her husband in front of us made a stink about 'water service only' on the 23-minute flight."
Cons: "Very crowded flight. The plan sat with no circulating air on the tarmac for 40 minutes waiting to take off. Apologetic pilot kept us in the loop, though."
Pros: "free snacks, comfortable seat, friendly crew."
Cons: "limited channels on free tv there used to be more when they had a different partner. I did watch ESPN for the first time on a flight. The stream was a little choppy on my device"
Audio jack barely functioned
In boarding the supervisor was offering passengers vouchers because weight restrictions. I couldn't take the morning flight because of the time wasn't suitable for me. I asked the supervisor to put me on a later flight out of JFK so I could leave now and catch that flight. She showed reluctance to do so. Clearly not the service delta wants to provide in this environment with delays.
Delta does a great job. But im now looking for more direct flights in the future. My time is more valuable. I was in the airport/on a plane for 9 hours!
Timely boarding announcements, fairly roomy seating, and prompt snack delivery. Seats in the waiting area could have USB charging ports on both sides. Minor issue; I charged my phone on the flight.
Seats were surprisingly comfortable and sufficiently roomy. Flight attendants were helpful and courteous. Flight departed on time and arrived a little early. My wife and I both agreed this may have been the best flight we've ever had: a direct flight from Kansas City to Atlanta to visit my son and his family. Convenient, relatively inexpensive, and overall a great experience!
Pros: "Helpful and attentive crew"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Pros: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Cons: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Cons: "Never made it because of my originating flight"
Cons: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Efficient and friendly"
Pros: "The movies kept my daughter busy."
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Made the best of a overcrowded messy airport"
Pros: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Cons: "Delays. Ways late."
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Flights were on time..."
Cons: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "I liked the leg room and assigned seating."
Cons: "More information on drinks during the flight and the charges for backpacks."
Pros: "The seats were surprisingly comfortable and the flight crew was nice."
Cons: "Boarding was awful and the ground crew was extremely unprofessional but nice. The plane was filthy. It hasn’t been cleaned from the previous flight."
Cons: "Flight was delayed for over 5 hours. Either a crew or plane issue. We were told was a maintenance issue. I assumed that was airline responsibility to have done before flight. Very early am flight on Sunday. Meal vouchers offered but was asleep. Finally later boarded the plane. Sat on tarmac for long time. Finally captain announced that we would have to deplane because of maintenance issues. Got off plane. Sat in terminal. Went to get meal voucher hadn’t gotten earlier because I was asleep. The apparent supervisor at gate was awfully rude when I asked. She said that the vouchers were all already destroyed and they would not print another. Later rebounded and flight got home for a flight time of 1hour. Missed breakfast at hotel to get to airport on time for early flight only to have all this happen that should have been preventable. It was probably one of the worst flight experiences I have ever had. Difficult to describe on this forum adequately. I will NEVER fly Frontier airlines again and I will encourage all that I know to avoid this airline. I was charged to bring a carryon on board. I did not check a bag but would’ve been charged there too. There is a charge to pick a seat. Charge for any snack or drink on board. Horrible airline with terrible customer service. I will protest with my airline dollar and patronize its competition. I encourage you to do the same."
Cons: "Medical emergency once on board, delayed the departure from Denver. While no fault of the airlline, as a passenger onboard, waiting in the back of the plane. Some type f overhead announcement being made would have alleviated any undue conversations between passengers, wonderment of departure delay."
Pros: "Had to de ice and still landed in time"
Pros: "Quick and convienent flight."
Cons: "The speed"
Pros: "Always on time, frontiers gates are always closest to terminal."
Cons: "Comfort of seats but for a short flight it's fine."
Cons: "We arrived at DIA 1.5 hrs early only to find frontier lines wrapped around the entire lobby and 100 deep on the curbside check in. We finally got to the baggage counter 4 minutes after the 45 min cutoff and were told that they could not put us on the plane. The cause? SIX check in attendances failed to show up to work in retaliation for Frontier's recent outsourcing of jobs and the fact that their "Discount Den" specials, which have flights out of Denver on Sundays as low as $3.50 were taxing the staff, so they essentially boycotted. All flights back to MCI out of ALL airlines were full so we and our small children had to rent an expensive suburban and drive all night to get to work on Monday after a 12 day vacation. Absolutely the WORST travel experience we have ever had."
Pros: "simple. no frills."
Pros: "Same as above"
Cons: "Same as above, but smoother landing"
Pros: "The price was exceptional."
Pros: "flight attendants attitude was great & front desk helped me find my gate since there was a change also great service"
Pros: "I did not like the fact that I had to pay for a seat on the plane for I thought that was already in the payment when I purchased the flight and I never knew I had to pay for a carry on bag for I have flown with frontier once before, I guess time comes about a change. Oh yeah, there was no SNACKS, no peanuts or crackers provided, just water etc."
Cons: "The flight was good and the landing was smooth"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Pros: "All OK."
Cons: "Could not recline my seat."
Cons: "I purchased the "perks" upgrade and then when I tried to put my jacket in the overhead storage the attendant told me I couldn't do that and that I had to hold it for the flight... never mind the overhead storage wasn't full. That's what an additional $58 gets you. Then the pilot didn't want to fly the plane because the soap dispenser wasn't functional in the forward lavatory. Seriously! We sat on the plane 35 minutes while he waited for an out of order decal for the lavatory door. Dumbest flight crew I ever encountered. I'm going back to United."
Pros: "Friendly staff. Safe flight. 2nd time ever flying and flew with frontier both times."
Cons: "The flight was cancelled due to bad weather. The flight was rescheduled for two days later. The weather was great but it was also cancelled. There wasn't even an attempt by the staff to fix the problem. They were only willing to give a refund. If there isn't a flight then don't advertise it."
Pros: "There was nothing I cared for and they nickeled and dimed you on everything."
Cons: "The seats are crammed - with very little leg room. It costs 30.00 to transport your luggage one way and I will never fly Frontier again - not a pleasant experience."
Cons: "The plane looked old (chipped paint, outdated upholstery). Seats did not recline. Had to pay for all baggage, carry-ons and drinks/food: this greatly increased the price of what we originally thought was a good deal on our flight."
Cons: "Flight late, instead of 8am was 11am"
Cons: "Paying for carry on- 12 hour delay- no straight answers -only flight to destination per day. Had to book nearby hotel then cancel when we found out it was going to depart (after waiting11 hours).does not work w/ other airlines"
Pros: "Crew and pilots were excellent - good communication to passengers."
Cons: "Having to pay extra for carry-on luggage. Having to pay extra for non-alcoholic beverages. Boarding at the gate completely stopped with zero explanation from the gate employees."
Cons: "Having to pay for carry on-your SEAT which was uncomfortable-pay for nuts or pretzels?"
Pros: "Price. Short lines."
Cons: "Website was only partially operable when accessed from a link in an email when trying to "buy a bag" and check in. Had to access site directly, then it worked. However, I spent a frustrating 45 minutes when trying to buy a bag and check in when I used the link. Also had trouble using the Frongier app. Could not check in using it."
Pros: "Really nothing was favorable. I will avoid Frontier at all cost now. I travel once per quarter for business and yearly for vacations. There are plenty of other carriers that I can take."
Cons: "Being "nickeled and dimed" and in consistency. I paid for a carry on in Denver and was told that I did not need to pay. So on my return flight I was told I had to pay for a carry on or else I would not be allowed to board. The message as presented by Frontier staff was very hostile and confrontational."
Cons: "We sat on the tarmack for 1.5 hours once we arrived at our destination. I was also surprised at how expensive it was for carry-on and checked luggage. I don't know if I'll fly frontier again."
Pros: "Inexpensive flight. Text messages about the delay were really helpful. App was perfect and easy to use. I loved that I could check in on the app."
Cons: "A nearby passenger went to the bar during the three hour delay and was drunk by the time he arrived on the plane. He then drank more during the flight. Not a ton to be done about that, but it made my flight experience a little more difficult. I was surprised you had to pay for a soda and snack, but I am okay with that overall. I think you should get a free carry-on bag though, or at least one that is cheaper than $35. Lines to check baggage were long and ill-attended. Would rather have been able to take a carry-on and skip checking a bag at all."
Pros: "Ditto above"
Cons: "New seats"
Cons: "Seats are super uncomfortable they dont recline at all!! , A drink cost 2 dollars you have to pay 45 each way for a Carrry on!! Next time ill pay a little extra and atleast get to have a carry on reclining seats and a complementary drink ! it ends up costing the same but atleast ill be somewhat comfortable ! Never again will i fly Frontier its not worth it"
Pros: "- cheap flight"
Cons: "- having to pay for carry-on bag - having to pay for soda/juice and snacks on the flight (not having a complimentary option) - seats didn't recline"
Cons: "9 hour delay, uncomfortable seat/didn't recline. Crew was unhelpful and didn't give us straight info about delay. Sat on plane 3 hrs then had to get off. Reboarded 2 hrs later and still had to sit back on plane for 2 more hours before take off. Terrible experience."
Pros: "Easy boarding and direct flight with smooth landing and take off."
Pros: "Safe takeoff and landing."
Cons: "Sour puss steward. Money suckers airline that charges too much for a carry on bag and charges you for an in flight soda."
Pros: "cheap ticket, short flight"
Cons: "luggage, carry on policies, cheap seats and feel"
Pros: "The flight"
Cons: "The 7 hours delay .....my travel delay was very frustrating ...not sure if I would fly Frontier a second time."
Pros: "I liked my fellow passengers."
Cons: "Flight was delayed. Flight, if it reached destination on time or early, usually waited on the tarmac for a gate assignment which ultimately delayed the arrival time. Flight crew was rude. Extra fees that were charged for seat assignments and checked or carry on bags were not clearly indicated at the time of ticket purchase and this felt like cheating to me. I will endeavor to never fly Frontier as I do not agree with their business practices."
Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."
Pros: "Crew was great."
Cons: "Cramped seating was really uncomfortable. Charging for seat assignment and carry on bags was not clear at the te I booked. Not a nice surprise. I will avoid Frontier in the future."
Cons: "When I arrived at the Frontier desk and checked in I let them know that I was disabled and was not able to make the walk to the departure gate. They did nothing to assist me and finally after 40 minutes an airport employee that witnessed this borrowed a wheelchair from Delta and got me to my flight. I was embarrassed and shamed by this airline. Andrew Darden"
Pros: "Direct flight."
Cons: "When I went to check in for my super cheap flight suddenly I had to pay to pick a seat! I've come to expect to pay to check a bag but this was such a lie to pay for the flight and then have to pay to have a seat. Did I buy a standing room only?"
Pros: "I had seats to myself!"
Cons: "Didn't like how u have to pay for refreshments alcohol I understand but like soda and all"
Pros: "Boarding was easy. On time departure and on time arrival."
Cons: "Short flight so no food or entertainment. Initially crew said would be coming with cart with complimentary beverages and then they said they weren't but you could buy items."
Cons: "It was a terrible experience in my life. A Frontier female worker who was working at O'Hare international airport between 4pm and 5pm was really rude. There was a problem in my barcode so I asked how I could solve the problem. When I first went there, she said "no" and she started to ignore me by not answering. I almost missed the flight. And when I went there twice, the woman hided under the counter after seeing me. I was shocked. The worker at Frontier was never professional and acted like a child. The service was terrible. I would feel okay if she could try to help me not to miss the flight. Instead, she had no willing to help me, and sneered me. I missed the flight so I had to buy a new flight ticket. I'll NEVER use Frontier anymore, and I'll recommend to people not to take Frontier. Workers' service is the representative of the company, and she was terrible."
Pros: "Price is good"
Cons: "If they can load passenger faster"
Pros: "Nice flight hosts"
Cons: "The flight was overpaid.i was concern beacuse the next way has to perform a important laboratory. At last the situation was on controlled"
Cons: "Delayed for a bit"
Pros: "At least food was offered."
Cons: "Some workers are really rude, do not really want to work, can't be bothered to help check people in, but the minute they realized we were military they attempted to be only slightly better with their attitude. The whole plane was entirely way to small for any regular sized person yet alone my 6'5" husband, baggae fees are ridiculous, and the lady at the gate basically told a woman boarding that she had to put on her jacket on order to board instead of carrying it cause she was already carrying a carry on and a personal item."
Cons: "The crew very kind an smiley. Being in time."
Cons: "Very forceful in trying to sell your credit card, over and over you kept trying to sell it. Just annoying."
Pros: "Great boarding process. This team was very nice. Plane was clean and there was no confusion anywhere. Small emergency on the plane during flight with passenger and the crew was professional and quick to help."
Cons: "It is ridiculous to charge for carry on bags. Especially such a high fee."
Cons: "Crew members were a bit immature. Carry on bags are too expensive."
Cons: "I don’t like your carry on baggage charges, by the time you pay for your bags there is no value or incentive to fly Spirit Airlines. You also jam the seats way too close together. Luckily we were able to sit in an exit row coming home. This will probably be our last trip on Spirit because of those two things. Your flight crews were good as were the counter agents."
Pros: "20 MINS EARLY WHOOO!"
Pros: "I like that the price of the ticket was cheap"
Cons: "Limited leg room. Passengers behind with long legs will knee you throughout the flight. Snacks and drinks are not included. Make sure that you pay for your bag online because prices go up at the check in counter. No cash is allowed."
Pros: "The fair is reasonable"
Cons: "we were few minutes late to check in. Charged $92 to rebook the ticket asked to go back home and return the next day instead of putting us on the next available flight. Our return ticket was cancelled and they asked us to buy another return ticket, that since we missed the other flight, the return portion was also cancelled. It is my first time, and it was a horrible experience."
Cons: "Everything never flying spirit again"
Pros: "Fast, easy comfortable"
Cons: "Didn't get a assigned seat"
Pros: "Smooth flights"
Cons: "Small seats"
Pros: "The pilot made up some time so we weren't terribly late."
Cons: "The flight was 45 minutes taking off but the info board didn't reflect any information & we couldn't hear any announcements. The emails didn't arrive until we landed! It could have been handled much better."
Pros: "That the return flight actually occurred."
Cons: "Spirit cancelled the 6 am departure flight the night before at 11 pm. It cost me $100 extra dollars to book a different departure flight. Glad I was still awake to catch the cancellation. Then Spirit wouldn't give me a cup of water mid-flight; instead it charged me for a $3 bottle."
Pros: "Full flight that had 300-lb dude sitting next to me. Very cramped"
Pros: "I love the crew members their jokes were great and the service was amazing"
Cons: "Seats are uncomfortable so sleeping wasn't fun"
Pros: "NOTHING TO LIKE"
Cons: "BOTTOM OF THE BARREL AIRLINE."
Pros: "Flight was late They poorly estimated how late And I thought how much they nickel and dime you"
Pros: "The staff on the plane were friendly."
Cons: "The flight was delayed, it took a very long time to board. Upon landing, we waited in our seat for over 30 minutes completed stationary after midnight. Water is not offered unless you pay, no TVs, no WiFi, chairs do not recline, and the chair "table" can barely hold your smart phone, a mini tablet is too large to balance. Upon check in, the agent demanded a paper boarding pass and when I showed him an email, he said, you must print. Now I understand there is a FEE to print, which was never explained. This is the only time I have been told to print a boarding pass, it's 2017. A carry on larger than a purse will cost nearly as much as the flight. Overall, I will not be flying Spirit again. I actually canceled my return flight just so I could have a better experience, WiFi, and perhaps a cup of water."
Pros: "flight took off and landed on time."
Cons: "I was lucky his time and sat in the front of the plan on a better seat, but still not so comfortable. Very thin cushions. It was difficult to understand the crew n the PA system, spoke too fast and garbled. The purser was not clear."
Cons: "Uncomfortable sitting."
Pros: "Kayak didn't inform us that carry on luggage cost money. That is an oversight on their part."
Pros: "I HATED EVERYTHING"
Cons: "I DISLIKED EVERYTHING"
Pros: "It was a direct flight."
Cons: "Once the back up crewman arrived they then made us wait more than an hour in the plane for approval to take off and for fuel numbers when they EASILY could have done.ALL.that while.waiting for the crewman to arrive. We were 2 hours late getting to.Philly."
Pros: "Was right on time. Smooth check in."
Pros: "We had boarded the plane, but sat for a couple hours waiting for a radio repair. When it couldn't be fixed, we de-boarded the plane and waited to work with airline staff on new arrangements. I liked how patient and calm the staff was. It really made a big difference, especially when so many people were upset and frustrated. I did not see any of the staff become upset with anyone, not once. It was impressive. And I very much appreciated the arrangements they'd made for me as a single traveler and on my way home after several months of travel. I needed my space and they were so great to work with me. GREATLY appreciated."
Cons: "The length of time to make arrangements was surprising. We waited around in the airport for about 8 hours before new flights had been booked, and hotel, shuttle, and food vouchers were arranged. I understood that this takes some time with that many people. If there's any way to cut down on that wait time in the future, I know many would appreciate it. I was also wondering if the baggage fee that was charged by the new flight with United could be covered by Spirit since I had already paid the fee with Spirit...?"
Pros: "Crew was very nice which was probably the only positive thing I have to say about this airline."
Cons: "There is a charge for every single little thing from bags checked to snacks and even water!! I have never been on an airline where you had to pay for water. The seats were tiny and uncomfortable without the ability to recline (and I am a very petite woman). There were also a bunch of people standing in the aisles and socializing which was extremely disrupted and I did not realize this was allowed on flights. I was highly disappointed and cannot recommend this airline."
Pros: "The passengers next to us"
Cons: "The overall experience: too long to list everything...."
Cons: "I will never fly Spirit again. Lure you in with low airfare then charge more than the cost of the flight for baggage."
Pros: "Low cost, no frills, affordable"
Cons: "No knee room"
Pros: "Flight was on time and a super easy ride."
Pros: "Rapid on and off the plane"
Cons: "Worst carrier ever, avoid them at all cost. Should have just flown a major carrier but know I know better. F their bare fare after you add a single checked bag or carry on its more than delta. Horrible uncomfortable experience all-around."
Cons: "Horrible experience. Our flight was delayed 45 min because the crew did not arrive on time. Then we all boarded the plane and once boarding was completed were asked to de-board plane because of a mysterious smell. Then we waited 2.5 hours before being put on another plane. We were not informed of details of any of the delays. In the end, we arrived 4 hours after our expected arrival time. Very poor customer service"
Pros: "It was quiet enough that I could sleep and boarding was super quick. The airline staff was nice enough to leave me alone and let me sleep- unlike my last Alaska flight."
Cons: "I didn't have much space to myself, which I expected, and didn't get anything to eat because I was asleep. There was no in flight entertainment except kids yelling about Cheetos. Not the airlines fault."
Pros: "Base fare was lower than other carriers."
Cons: "Adding any baggage, snacks, or entertainment offset any savings and the cabin is as cramped as possible."
Cons: "The jet was too flexible.A little scary the Bag trick was not cool, my 113 $ flight cost 160.$ oops sorry mr consumer .!"
Cons: "Flim-flam. Ended up paying more for a ticket than if we had purchase for another airline because of hidden baggage charges. This is the ONLY airline that charges for a CARRY ON bag. This is not made clear when purchasing a ticket from a third party (Kayak). Shocked to have to pay $65 at the gate for each bag in our party of three. Then, on our return flight we paid online when we checked, but still had to pay $45 per bag--this added $110 to each ticket. So much for CHEAP fares that they advertise. We won't be flying Spirit anytime again!"
Cons: "The flight was delayed for more than an hour. The plane was making horrible sounds. It was like a loud Saw. No one told us what the sound was. It sounded as if the plane was going to fall apart. While I understand the need to charge for bags, I can not imagine why my purse and laptop are counted separately. Having people pay for a boarding pass is utterly ridiculous. The website is terrible. The system would not allow me to pay the $80 for my 2 bags when I logged on from home. When I got to the airport, I was charged $100 for my 2 bags. The staff was not very friendly. You could tell they were used to people complaining. They were indifferent to any complaints. For all the aggravation and additional fees, I really wish I had paid the extra to be on a different airline. It would have been cheaper and less aggravating."
Pros: "Quick boarding,price"
Cons: "Seats too tight,small. Couldn't move! Won't be flying Spirit because of this,,,, and I am not overweight"
Pros: "It was a fiasco"
Cons: "Spirit cancel the entire reservation without my knowledge"