The crew was friendly, kind, and efficient. I received curtious service with a smile. They even left me a note while I was sleeping, rather than disturbing me. When I awoke hours later, they still happily brought me food and drink!
My main complaint is the quality of the seats. They recline decently, but are some of the hardest, most uncomfortable seats ever. This, in my opinion is unacceptable for such a long flight. On this same trip I took 45 minute flights with 5x the comfort!
Loved the comfort of the A380, the big seatback t.v screen even in economy class & the on time flights for the most part. (Of the 4 flights I took, 3 were on time departures, and only one arrived late). The ground crew at check in were always incredibly helpful at LAX, ICN & BKK as well. I loved that they always confirmed I had a special meal request & willingly accommodated my seat request as well.
Limited entertainment to choose from. (Please try and mirror the amount of entertainment Cathay Pacific and Emirates have; especially for Bollywood films). Also, the cabin crew had very limited English proficiency & it was difficult to understand their English P.A announcements at times. In addition, please note that cauliflower isn't the only vegetable an AVML can be cooked with. There ARE other vegetables to choose from. Also, the fish in the SFML smelled strange. Please revisit the menu for both meals & try to be a bit more innovative with the taste.
The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights
I liked the planes that were used, very comfortable and excellent staff
- I received an e-mail from Kayak which said my flight was CANCELLED. I didn't enjoy having to call the airline company, Kayak, and priceline to find out whether the flight was really cancelled or just delayed.
- The 4 hour delay, which resulted in me missing my last lay over by an hour, which in turn had me waiting at the airport for an additional 8 hours.
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