Pros: "The crew was very attentive."
Pros: "First class was A+"
Cons: "Not a thing"
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Cons: "A little more room."
Pros: "Crew did a fantastic job"
Cons: "All was well"
Cons: "It was a little chilly."
Pros: "Crew was amazing."
Cons: "Flight was delayed, boarding was a little messy."
Cons: "Better snacks. No cost for checked first luggage"
Cons: "Nothing. I've flown on worse."
Pros: "The crew did very well. The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable."
Cons: "The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable. The bathroom was too narrow."
Pros: "The Crew from check in to flight was amazing! Service with a Big huge smile."
Cons: "Nothing to dislike."
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Pros: "Great crew as usually"
Cons: "Hated ORD"
Pros: "I missed my initial flight to Portland and people with Alaska immediately booked me for the next flight out. It was incredibly reassuring to have their help and patience. Even when there was a mixup with seating, the stewardesses took care of me and made sure I had a seat. Thank you Alaska, you made it right."
Pros: "Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful."
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "I love Virgin America and was surprised I was getting on one of their planes. I later found out Alaska bought VA out. The moon lighting and easy access to food/drink choices on touch screen is a plus."
Pros: "Flight was efficient and smooth, attendants were all very kind, we arrived early, and my bags made it intact."
Cons: "I was shocked that there wasn't an in-flight meal, or at least more of a snack. It's a 7 hour flight from Chicago!"
Pros: "Alaska airlines much better than United or American in terms of friendly service, wifi and battery charge, and entertainment options"
Pros: "Friendly staff, comfortable seats"
Cons: "The flight attendant went on and on and ON about how turbulent air was reported ahead, just because we're in a smooth stretch doesn't mean we're out of it yet, and so on. Must have been every 10-20 minutes. She just would not stop talking; while her voice was fine in person, over the PA it sounded like a cheese grater taken to my inner ear. I barely slept that flight; it was miserable."
Pros: "Good customer service and comfortable plane"
Cons: "Sat for an hour before take off."
Pros: "Seats had slightly more leg room"
Cons: "Seriously a coffee pot running hot water kept us on the ground another 45 minutes to an hour, very frustrating. There was one flight attendant Jordan that just made me uncomfortable she seemed rude and short even with her co workers. The food looked like it wasn't worth it on flight. Over all this experience made me second guess booking through Alaska and I'm going with the rei credit card instead too."
Cons: "The USB charger on my seat was broken"
Pros: "Professional flight attendants"
Pros: "check in at ohare was super easy. Also no security line. Friendly Staff."
Cons: "After push back we waited for about half an hour before we moved to the runway."
Pros: "I try to book Alaska when I can, they have good leg room for a taller person and their baggage fees are not outrageous like Spirit. You can tell the crew is not completely miserable doing their jobs and treat you like a human most of the time."
Pros: "Crew gave us updates"
Cons: "We were told it would take 5 minutes to deplane, fix the problem and reboard when it actually took an hour"
Pros: "First time flying Alaskan. Out of all the US-based airlines I flew with, Alaskan was the cleanest, friendliest, and quickest."
Pros: "The crew was fantastic! I was on my way to my bachelorette party in Portland and they were so sweet, congratulating me and even giving my friends and I free drinks! I would definitely fly them again! LOVED IT! :)"
Pros: "Everyone was so kind, thoughtful and timely."
Cons: "Our seats didn't recline, making it hard to rest."
Cons: "There was no entertainment (movies) on this long flight. Not an issue for me, but I know other airlines typically do have them."
Pros: "Crew was wonderful"
Cons: "The cabin was to hot. Was sweating the majority of the flight."
Cons: "Can I have a refund? My flight has been delayed 3 1/2 hours and then they add another delayed flight to leave from my gate ahead of us. Wonderful."
Pros: "Snacks are good and crew is very friendly. Kept us up to date with arrival times. Would fly again with Alaska"
Cons: "With delta, the movies are free. Didn't like that I had to pay for certain entertainment on Gogo"
Pros: "Very accommodating staff"
Cons: "We were asked to exit the plane at Tarmac and I was traveling with 2 little children. There were a lot of stairs to get off the plane and then walk back to terminal and then a lot of stairs were there to get back to terminal. I was hurting in my knee and my kids ears were hurting badly because the pressure was not controlled while landing. It was a very bad experience and I will definitely think twice about flying Alaska again."
Pros: "New equipment"
Cons: "Sparse food."
Pros: "Seats were not bad - headrests actually fit my head right!"
Pros: "Great service and extremely friendly staff. Brand new plane. More economy legroom then other carriers"
Cons: "A child crying the whole trip behind my seat. No effort by mother to stop child from crying"
Pros: "After we got off the airplane, the flight attendants went out of their way to help a woman who had trouble understanding English find and get to the baggage claim. The service and kindness exemplified by the staff really made the whole experience wonderful."
Pros: "One of the flight crew sang us an original song just before landing. It included directions on safety etc. and it was delightful, funny and sweet. Then when I was in the terminal two of the same crew helped me figure out how to get to baggage claim."
Cons: "No complaints."
Pros: "Great airline and service!"
Cons: "Small overhead bins. If your carry on is slightly larger you will have to check it."
Pros: "More legroom than expected."
Cons: "Movies were not free."