Great experience. Typically do klm to Amsterdam but may start taking this flight in future - greatxexperience.
The food was wonderful! The blankets and pillows were a nice touch and the staff were very accommodating, making frequent rounds to offer food, drink, etc. We were also told in advance when to expect meals to arrive, which is thoughtful. I liked the early notification about the lack of headphones as well, although unfortunately I'm not sure we received on for the first leg of the trip, which would have been nice to prepare for. The seats are a bit tight, and the bright monitors on the wall were on during an overnight trip, making it difficult to sleep for those close to them. .
You changed our seats without letting us know. We booked two seats on the side of the plane including an aisle, but you ended up putting us in between two other people in the middle of the plane. My husband is 6' 6" and I'm 5' 11", so we need an aisle seat. We were able to move thankfully because the flight wasn't full, but I had to ask the stewardess. You also didn't give us a meal for several hours on the return flight, and it wasn't great (toast with olive/cheese). Finally, you lost our checked bags in Copenhagen so we had to wait an hour after we arrived before we realized they weren't coming. We put in a claim so hopefully we'll still get them.
The check in not ok! Demanding that we check our carry ons on check in! When there was plenty of available space inside the plane! And the staff at check- in was rude and not helpful and I was traveling with my autistic son and his service dog! Boarding was easy since we were priority boarding! The crew was ok expect from one guy flight attendant that was actually great!
Crew was unresponsive to request for a soda. Food was horrible and I’d venture to guess many others thought so as well by the amount that they trashed. Made me sick to my stomach and ended up in bed the remainder of the day once we arrived. Screaming child for 3/4 of the almost 8 hour flight. Crew had no headphones whatsoever for free or purchase. Seating way too tight and we upgraded our seats. I do not see us ever flying this airline again.
Standard short hop flight. No food, no entertainment. Just get in, get something to drink, and try to be as comfortable as you can for an hour.
Cancelled my flight. Only option had a layover in Italy. No compensation for the 4 extra hours of travel time. The travel agency, cheapflightfares, blamed Scandinavian airlines and said there was nothing they could do. Scandinavian airlines said since it was booked through a travel agency there was nothing they could do. The entire thing was incredibly frustrating. Never booking through kayak or with Scandinavian again.
Name change on tickets for a misspelled name was very hard to change
Very helpful in getting us off the plane first to make a tight connection.
Very unfriendly approach to me when you rescheduled my return flight due to your delay. No help to address my health concerns because I am diabetics and had orthopedic problems. No clear explanation where to clear customs. I had poor customer service
Flight was great only departure was delayed to saome ground crew issues
It was freezing. I asked crew member for a blanket and was told it might be in front of plane but I never got one. I turned off all the vents but still froze.
Cheapest airlines I have ever been on. I got downgraded and never got on united. I got rerouted through Vancouver onto jetwesf
Flight was 1.5 hours late to depart so changed flights to Swiss Air.
The United Airlines crew that operated this flight was subpar. They didn’t
Very small and uncomfortable seats, Hard to hear entertainment system sound. Horrible food. Staff doesn't care much about the passengers. 2nd time they didn't give me my vegetarian meal. They asked me regular food with meat. The airline and staff was from United airlines.
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!
The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵💫 the shorter flight was very comfortable and the seating was spacious
I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.
