Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Had the whole of 3 seats to myself. Was a fast and pleasant and direct flight. Flight attendants gave me the option to take the row. Nice of her."
Cons: "Food selection and tastiness ... room for improvement."
Pros: "The inflight entertainment that’s all"
Cons: "Better crew and food"
Cons: "Gate changes 6 different time Delays a lot Bad airline horror not recommended"
Cons: "Delayed flight, seat didn’t recline"
Pros: "In flight entertainment was very good."
Cons: "Departure was 45-60 minutes late because the plane arrived late. We sat on the runway for ~ 20 mins after landing in Chicago because there was no available jetway. Passport “spot check (?!) at jetway for all deplaning passengers created a slow crush once we left the plane."
Pros: "the crew was amazing and pleasant."
Cons: "everything went well and what i was expecting."
Pros: "I love the smaller Jets now that goes to Erie. Less noise love the one seater on the side."
Cons: "To be very honest nothing could be done because you guys did great!"
Pros: "Flight attendant was pleasant and helpful"
Cons: "Food options ok. Minor problem with gate upon arrival to Chicago. Problem resolved in 10 min"
Pros: "Having about an hour and 20 minutes left me with enough time to explore the airport from one gate to the other without feeling terribly rushed."
Cons: "The ONLY thing negative that I can say is that the Chicago airport had no charging stations at my gate."
Pros: "- Food was good, (3 cup chicken) - Ontime departure - Early arrival - Friendly attentive staff"
Pros: "Everything was in schedule. Bonus was those smaller extra foam pillows in Polaris."
Pros: "Made great time despite being grounded for over 1.5 hours due to PVG ground control. Only arrived 10 mins late."
Cons: "Got bit six times by a rogue mosquito that made it onboard during boarding."
Pros: "Entertainment, and leg space."
Cons: "Full plane, long wait to use lavatory. Crew was good, but should have upped their game under the circumstances, especially with regards to keeping the lavatory clean. The noodles for breakfast turned out to be porridge, and went straight to the waste basket."
Pros: "On time and flight crew were very courteous and professional."
Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Pros: "Lots of shops at the airport."
Cons: "Frustrating that none of the electrical outlets worked to charge electronics. chairs not comfortable for an extended wait."
Pros: "Staff and crew at each step of the process were incredibly kind as I navigated my first flight with my daughter and not my wife."
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Pros: "Flight was on time and on schedule,"
Cons: "The cost of a one way ticket was more than a return flight The entertainment system did not work, no movies were accessible on the entire plane for the 12 hour flight. Meals were OK but nothing fantastic to write home about Seat were crowded for eccomomy class, I flew on Emirates on my way to Zurich, for 60% of this flight cost, and would give them a solid 9 or 10 rating our of 10. This was an old plane, 747 Jumbo, Looked tired and was loud inside."
Cons: "The yogurt that was served in business class was out of date by 10 days"
Pros: "Food and entertainment was good..."
Cons: "Baggage delayed for three days... had a terrible unnecessary painful stay at delhi,india.. claimed for compensation since July 19th, still on pending..."
Pros: "Food and service not bad. Flight on time."
Cons: "No individual entertainment. One snarky light attendant. Little leg room. Terrible selection of films for all passengers. Have to get United app on ground--need this to be communicated better, on website, before boarding, and onboard."
Cons: "United is no longer customer friendly. Personnel on ground are like robots. They no longer recognize loyal customers as the core. Stewardess and stewards are not courteous. The steward was chewing while serving food. No more what high standards are about. Just to get through with the job. Sad."
Pros: "The purser was amazing. He set a high bar for personal service and caring."
Cons: "Lots of problems with seats around us (and ours) in business class. For a new airplane (787) that was surprising!"
Cons: "too much technical problems too long of delays,horrible"
Cons: "Los Angeles"
Pros: "The pilot did a good job. However the cabin crew needs more training. Very rude and unattentive"
Cons: "Rude and incompetent staff on this flight. Plus the overweight/hot/sweaty/snorlax gentleman squeezing me into my window seat for 12hrs was pleasant."
Pros: "Professional staff"
Cons: "Same as above."
Pros: "The pilot did an okay job of keeping the passengers informed of the delays and what was taking so long on the flight."
Cons: "The plane was old, there was no legroom, it took the flight attendants way too long to get us something as basic as a glass of water, and the terminal is garbage considering it's a major hub for a major airline."
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Pros: "I loved it"
Cons: "Tryed to book flight home on your web sight but would still not go through after the 3rd try. We went to houston Airport to make reservation and was told by United ticket it would be an additional $100.00 to book at counter. We called our bank to see if there was a issue with our card. The in return call the card issurer to see if there was an issue on there end. No problem was found. We forced to pay double from what was posted on your web site inorder to get home."
Pros: "Crew service,food was excellent, entertain was ok except the audio no music selection to cannot choose individual music cannot forward or playback songs but overall it was an excellent flight especially Shanghai to Sfo trip"
Pros: "The variety of movies and music to listen to. Very comfortable"
Cons: "The quality of food could be better. I always order a Hindu meal not because that's my background but because it has more flavor than a standard meal"
Pros: "The plane was big and they made sure to keep you hydrated."
Cons: "Most of the airline staff were unbelievably rude. They wouldn't let me 91 year old grandfather get up to stretch at ask during the flight. They also told me to stay out of the way and sit down during a medical emergency when I got up because they needed a doctor."
Pros: "Fight was 45 delay but still 10 minutes earlier arrived.that was very good."
Cons: "Had to wait 5 hours because my flight was canceled with mechanical issues to the plane."
Pros: "Comfortable seats on the long flight. The crew did their best to put together a vegetarian breakfast for me."
Cons: "It would be helpful to make meal choice an easy option as you are purchasing your flight, or checking in. More vegetarian options ready for guests on flight."
Cons: "Our flight was not operated by Lufthansa but by United Airlines. We received no email notification of this change and were very confused when we arrived at the airport and Lufthansa employees told us they don't operate a flight direct to New York. The flight was very nice with United but notice of this change was needed."
Pros: "Crew members are nice and attentive."
Cons: "Entertainment: they took away personal screen but then the "new" personal device entertainment option never worked on our roundtrip flight SFO-PVG. The movie froze every 10-15min even on their own big screen. Food was very disappointing even by airline food standard. I was not expecting it to be great food but hey at least provide some options with decent taste please? Comfort: Seats are tight and you will have very minimal space and an awkward position if the person in front of you recline the seat but you don't. Flight is old and seats are uncomfortable. Very little leg room"
Pros: "comfortable seating."
Cons: "Having to pay for one piece of luggage Plus on small plane announcement should be made to watch heads when getting out of seat. I got up from window seat and smacked my head hard on overhead bulkhead. Got a big sore bump from that."
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Pros: "I like the service, food was great, even the sanwiches were warm and good, movie's selection was good."
Cons: "I was in a row of thee sits, the two sits next to me were occupied by two small children, and the mother sat on the next row, the children needed to be sited next to their mom, and I was forced to exchange my sit with her. The noise was unbearable with them being separated"
Cons: "Everytime I was about to board there always seemed to be a problem with the flight it didn't even miss. Having so many problems caused delays. When other people including myself had other connections to get to and made me run through airports and I actually missed a flight and instead of taking one direct flight to Puerto Rico I had to take two more flights."
Cons: "Flight was delayed for nearly 1 hour."
Pros: "Crew was very kind"
Cons: "We were deplaned due to mechanical issue. Had to take a didferent flight which put me in portland 9 hours later than planned. Only compensation received was a $10 meal voucher."
Airlines flying from China to Erie have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights