Daily cleaning, installation of cabin HEPA filters on flights from China
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Scores according to KAYAK customer reviews
Pros: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Cons: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Pros: "The seat was very spacious"
Cons: "More space to put things"
Pros: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."
Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "Never problems with JAL"
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Pros: "Staff and service good"
Cons: "777-300 plane business class very old and tired"
Pros: "Premium economy is more worth that the price"
Pros: "Boarding was quick as i've come to expect from DFW."
Cons: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Pros: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Pros: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Cons: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Pros: "The flight crew were very attentive, polite, and full of genuine smiles."
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "Everything was great except for how warm it was. It may be seasonal?"
Cons: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Pros: "The food"
Pros: "Service was excellent!"
Cons: "It was a great flight!"
Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Pros: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Pros: "Great meal compared to other local airlines. Comfortable."
Pros: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Pros: "I didn't expect neck pillow on board"
Cons: "Seat wilder would be great"
Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Pros: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Cons: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Pros: "Clean :)"
Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."
Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."
Pros: "Nothing really special."
Cons: "They love the PA system. They want to make announcements in multiple languages all the time."
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Cons: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"
Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Cons: "Food is not that good"
Pros: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"
Pros: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Pros: "The upgraded seating."
Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Pros: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Pros: "The crew did a great job making sure everyone was safe and comfortable."
Cons: "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
Pros: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Cons: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Pros: "Great champagne. Good food. Good movie selection. Great seat. Pajamas."
Cons: "Nothing. Excellent airline."
Pros: "Great crew and nice comfortable seats"
Cons: "Great service from flight staff."
Pros: "Crews are excellent"
Cons: "More legroom"
Cons: "More leg room"
Pros: "Seat was ok"
Cons: "Everything could have been better"
Pros: "I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose."
Pros: "Alll good and arrived early!"
Pros: "Proactive, Organized staff."
Cons: "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
Pros: "First time flying EVA. They made it easy!"
Cons: "No complaints!"
Pros: "Excellent staff!"
Pros: "Efficient crew. Safe flight."
Pros: "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
Cons: "The dining options were ok, not particularly wonderful, but overall pretty good."
Cons: "Narrow space"
Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."
Cons: "Seat width"
Pros: "I was happy to be back on EVA after a bad experience on Thai Air."
Cons: "That I was not compensated in any way for my previous flight BR68 from Bangkok to Taiwan that was cancelled. I was put into another airline barely in time that had poor food, no entertainment & smaller seats. Waiting for EVA to respond with some sort of compensation so I don't have to switch airlines. ANA is looking really good right now."
Pros: "The flight to Taiwan from LAX was miserable. It was so hot i sweated the entire 14 hours. Was told they cannot adjust it. Easier to get blanket to be warm no way to cool off"
Pros: "Good food, attentive staff,but entertainment need a little upgrade . Overall it was good"
Cons: "i wish they had better hygiene"
Cons: "A boarding pass ahd to be printed at the airport"
Pros: "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
Pros: "Staff was very helpful. They went above and beyond."
Cons: "Flight attendants were unfriendly. My headphone disappeared on the flight , no help from flight attendants."
Pros: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
Cons: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
Pros: "Everything is wobderful"
Pros: "Overall everything was good. Feels home to fly with Eva."
Cons: "No preference for seniors"
Pros: "Good leg room and seats are comfortable. Food was better than most airplane food. Entertainment system was great as well!"
Cons: "Flight attendants were obnoxious about window shades. They could have come around with water a little more frequently as well."
Pros: "Same as above"
Pros: "Service and Food are good compare to other airlines."
Cons: "Lack of 70's & 80's chinese songs in music channel."
Pros: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
Cons: "The vegetarian food gave me food poisoning. I could not eat anything during the 2nd leg of the flight"
Pros: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Pros: "All in house setvices"
Cons: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Cons: "Surfboard charge not very good"
Pros: "Crew is very professional and helpful. I like the sticker for the transfer flight."
Cons: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. The movie selection going back to SF seem much less than going to Taipei. Selection seemed much more limiting. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Pros: "Entertainment and arrived 1 hr early as scheduled."
Cons: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."
Pros: "Great experience flying with EVA, boarded late but still arrived on time, better food than other airlines though still airplane food, flight attendants very courteous and nice"
Cons: "For such a long international flight, I would suggest offering more water throughout flight as I've appreciated on other airlines"
Cons: "Just fine only 2 hrs overlay"
Pros: "Everything is good. Overall we had a better experience comparing KUL to TPE."
Pros: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Cons: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Cons: "Movie selection was lacking\ Bathroom floor was wet; I needed to wipe ti up myself"
Pros: "The Crew is so helpful and professional from Ground to in the Air everywhere in US, Taipei and Thailand."
Pros: "the crew was very helpful and pleasant. I liked the compass feature where you could see the plane's progress. It would be nice if there was also a way there could be a camera with a live stream of what was below us for those of us who never seem to get a window seat."
Cons: "The food on this flight was inedible. Luckily I wasn't particularly hungry."
Pros: "Good Customerservic."
Cons: "It's possible to told all the costumes that if they r sick or fought please wearing the mark . Thx you"
Cons: "Suggest online check-in providing change seat options"
Pros: "Yes for both."
Cons: "Dirty bathrooms, freezing cold cabin, paper thin blankets provided"
Pros: "Seat is small"
Cons: "Crew was so busy and no smile"
Pros: "Crew was amazing!!"
Pros: "The staff at Cathay Pacific were awesome."
Pros: "only the deffective TV particularly seat 30f"
Cons: "deffetive TV..i just sleep thru out my flght"
Cons: "Great service and got back earlier than expected."
Pros: "Overall service"
Cons: "Nothing dpecific"
Pros: "Good seat - request granted"
Cons: "They gave menu only to find out they ran out of what I wanted. Don’t even show or hand out menu so passengers won’t expect."
Pros: "Excellent service from the crew members and quality meals + snacks."
Cons: "Everything is fine"
Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."
Pros: "Flight and service were excellent on all accounts including food."
Cons: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Pros: "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
Cons: "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."
Pros: "Good crew"
Cons: "Why do people fly with infants?"
Pros: "The service"
Pros: "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."
Cons: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Cons: "Food options"
Pros: "Good service"
Cons: "Seat is hard to adjust."
Cons: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
Pros: "My husband fainted twice and they are so nice to accommodate my husband to the first class section so he can rest and sleep well! Amazing crew and I thank each and every one of them for their concerns and kind heart!"
Cons: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
Cons: "Terriable service"
Pros: "The crew service was very."
Cons: "Food ,service , aircraft"
Cons: "Limited help in assisting passengers who missed the connection"
Pros: "Overall is good."
Pros: "Friendly staff and helped me."
Cons: "Very delayed"
Pros: "On time performance"
Pros: "I liked the time it took to arrive- the pilot was fast."
Cons: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Cons: "Meal service was poor by crew members for economy class. In economy class - (center section-just after first class)-only one toilet . for Passengers. Very inconvenient."
Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
Pros: "The stewards worked very hard, the pilots did a good job. The food was good too."
Cons: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"
Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
Pros: "crew members are friendly"
Pros: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
Pros: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
Cons: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
Pros: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Cons: "Just join its Marco Polo club and see for yourself."
Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
Cons: "my luggage didn't go with me"
Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"
Pros: "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
Cons: "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"
Pros: "Good flight, thank you"
Cons: "Service and attitude"
Cons: "Good was not good really bad it is"
Pros: "Crew only"
Cons: "I fly four times with Aeroflot, and they have always a lot of problems. Airplane never fly on time. They lost my luggage and a they have a lot of things they need work on them."
Pros: "Seat was not too comfortable...."
Cons: "Better boarding experience with consistency in allowance for appropriate carry on luggage."
Pros: "Crew was awesome."
Cons: "The transfer at Moscow airport is too slow. A huge jumbo jet of over 200 passengers gets re-checked only by two teams of security check assistants. Elderly and families are eager to pass the check-point as quickly as possible. And those guys in the airport are just not seeing the problem."
Pros: "They let me buy a beer at off hours from regular food and drink service. Movie choices were good."
Cons: "Really noisy, rattling sounds through most of the trip. Not very generous with drinks, of all types. Old and unfriendly entertainment system. They need newer jets."
Pros: "check in was fast There is free food free luggage one piece a head Blankets pillows slippers"
Cons: "Food is getting worse than before, though it's not yet horrible Touch screens work very very slowly Only half of the chargers built into the chairs work. No leg room whatsoever"
Pros: "It was a nightmare"
Cons: "It was a nightmare"
Pros: "Crew kept the bathrooms tidy"
Cons: "USB port (for charging) was not working. The connector inside was destroyed. Light was not working. Crew member refused to serve the coffee saying that the plane was going thru turbulence which was not quite true. There was no vegetarian option as far as meals were concerned. He did not even offer fruits as substitute. One of the crew member did not seem friendly at all. rather grumpy at times. Most of them do not speak decent English so it is hard to communicate with them anyways."
Cons: "Crews the best"
Cons: "Everything was well)"
Cons: "They denied me boarding because I did not have a printed ticket!!! THIS WAS NOT DISCLOSED WHEN I BOOKED IT NOR IN THE CHECK IN EMAIL."
Cons: "Food was tasteless. Crew- had "you owe me faces" the whole flight. Outdated equipment, TV and so on."
Pros: "Food service"
Pros: "The service in the flight."
Cons: "I had problem with entertainment system because I could see any images on the screen and they couldn't fix it. For 12 hours flight it was not fun."
Cons: "Nothing bad. All is good."
Pros: "Meal and service"
Cons: "Trip still long more than 11 hours"
Pros: "Service is good."
Cons: "Food is ok, but inferior to Turkish or Uzbek airlines."
Cons: "Unable to selesct seating."
Pros: "Nice crew."
Cons: "There was only one food option. Sound on my tv station was broken."
Pros: "comfortable seat and leg space"
Cons: "I had 2 bug bites on my thighs... I hope the airline will clean and spray the upholstery."
Pros: "Professional service"
Pros: "All right"
Pros: "Flight attendants are good."
Cons: "I was asked by KLM to ask Aeroflot if my baggages were on the plane to LA at Moscow, because I had 10 hours. However, Aeroflot security didn't listen to me and kept saying I'm okay( I guess she wanted to say I was a right gate) and didn't let me talk to groundhostes, and kept screeming to others to show her their boading pass. I could get to talk groundhostes right when I get in the flight, not sure my baggage were with me. My suitcase was damagged at both flights on the way and back. And had to wait for two hours to receive the form, and to claim it, you have to submit so many documents and takes tim e. I am waiting for it."
Cons: "my earfone was not working"
Cons: "i didnt get my kosher meal"
Pros: "the enviroment was clean"
Cons: "but the enviroment was noisy"
Pros: "This was a cheap flight from LAX to ZRH with a layover in Moscow and that's about as good as it gets."
Cons: "The check in personnel was not that helpful and were very slow to check in everyone to their corresponding flights, and since kiosks were not available for aeroflot the experience was unavoidable. The plane economy class is really as uncomfortable as it gets for a transatlantic flight. There were no beer options for the flight (nor vodka which is weird), and flight attendants weren't that happy to talk to you in English. 5 hours wait at Moscow are the worst, if you're thinking on saving some dollars on a transatlantic flight this is not worth it."
Pros: "Everything: new aircraft, comfortable seats, professionally crew, delicious meal - one of the great aircompany"
Cons: "May be transfer from airplane to airport - it was a bus."
Pros: "The leg room! And the meals were delicious"
Cons: "Boarding was slow and unorganized. At times VERY warm"
Pros: "I like the service, flight attendants were very nice, food was great, the seats were comfortable and had plenty of leg room"
Pros: "Movies Not as tight as other airlines"
Cons: "Need more games like trivia Food was very bad crew did not come to pick up trash"
Pros: "some of the food"
Cons: "Worst flying experience. Very over obese guy and his wife (at least 6'3" and 400 ibs) were seated next to me. I never had that ever happen to me and during the flight from LA to Moscow, the guy's body for 12 hrs was all over me and sweaty. Most disgusting. It was an invasion of my private space and taking the right to my seat because his body was on my seat. No human being should suffer through that experience I ordered special meal and it was all plain and vegitarian even though I am not vegiterian"
Pros: "friendliness, food, in-flight entertainment"
Pros: "Everything was great!"
Cons: "Everything perfect."
Pros: "Crew treat the passngets great"
Pros: "On time"
Cons: "The food"
Cons: "Three delayed flights and all we were given were food coupons. We missed a whole day due to flight delays. With our connecting flight from Moscow to Madrid, they were so late that they started moving with not everyone in heir seat. Seemed unsafe but I can tell they were in a rush since they were so far behind schedule."
Pros: "New Dreamliner planes are great for jet leg recovery."
Cons: "After unbelievably long check-in, they were not able accommodate our family . Me and my wife had to take one child each separated by 8 rows. The flight attendants unfriendly attitude was not even a surprise anymore after spending 4 days in Moscow."
Pros: "respectful flight attendants"
Cons: "meal trays slide over the tray tables. Need to be custom designed to fit better."
Pros: "price. service."
Pros: "They had a handful of good movies available to make an eleven hour flight suck less. Boarding was exactly as lengthy and tedious as it is on any airline."
Cons: "The staff looked at us like they has bugs up their noses, but so did every Russian in Moscow. It's like being American is offensive to them. The ten hour layover was excruciating--we slept on the floors, while they advertised their completely booked in-airport hotels every thirty minutes on the intercom. The airplane was so hot I literally poured cups of water over myself every couple hours to keep my clothes damp and my body at a reasonable temperature. The food was pretty terrible."
Pros: "All the food and drinks available on the whole trip. The service was very professional."
Pros: "Same as before, very happy and pleased and enjoyment exceeded expectations. I highly recommended Aeroflot to all of my followers online!!!"
Pros: "Great service Nice staff Mostly comfortable Cheap!"
Cons: "The TVs didn't work properly and lag a lot. Food was average but offered several meals which was cool"
Cons: "Some of the crew were not working for you - they seem to act like you are inconvening their lives."
Cons: "More training in English would make communication better."
Cons: "Baggage delivery was slow and then split between 2 different terminals"
Pros: "New aircraft was more comfortable"
Cons: "I think they did excellent"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "Had to clean my seat before seating."
Pros: "Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage."
Cons: "Coming back my flight was good . I have no complaints."
Cons: "The chairs"
Cons: "Stewardess very rude"
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Cons: "Delayed multiple times"
Pros: "Entertainment availability for free"
Cons: "Chargers so we could watch free movies or screens to watch movies on instead of our own device"
Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Pros: "I was in business class and the individual cubicles were so comfortable. I slept well. The airline attendant was so attentive and helpful"
Cons: "Going through LAX what a mess"
Pros: "Comfortable good service and friendly attendants and good price"
Cons: "The seat assignments based on loyalty status - rude gate agents"
Pros: "Good service."
Cons: "No power outlets."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Pros: "Meal and drink service was excellent"
Cons: "Economy plus is packed liked sardines and difficult to move from side to side. Also upgrade doesn’t include priority seating. It should be included in any seating upgrade."
Cons: "Ticket was never issued."
Pros: "The have the lotus cookies which is my favorite ."
Cons: "Having to pay for wifi"
Pros: "Totally fine"
Cons: "It was fine"
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Cons: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Pros: "on-time, very organized, fast checkin"
Cons: "cramp leg space"
Cons: "I paid 800.00 and no breakfast order lunch served."
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Pros: "again, nice and easy and well done."
Pros: "Food was tasty. The attendants left me sleeping but were helpful with bringing me food and drinks after I woke up Great aircraft B777"
Pros: "It was uneventful and nobody got aggressive or put hands on my."
Cons: "No free meal was served."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Cons: "Everything was perfect"
Pros: "Good movie selection, decent food selection."
Cons: "Wifi was not free."
Pros: "Every thing."
Cons: "All good"
Cons: "Not allowed single single baggage,"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Cons: "Looks ghetto and no wifi"
Pros: "i have to pay $90 for my seat"
Pros: "Confortable and entairtement"
Cons: "The food"
Cons: "Delayed!!! Waited and waited"
Cons: "Constant delays and cancellenations"
Pros: "Ease of access. Hospitality."
Pros: "Speed check in"
Pros: "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
Airlines flying from China have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from China
Masks required on board, masks provided on flights from China
Social distancing seating
Middle seats unavailable to book on flights from China
Testing for antibodies, testing for symptoms for flights from China
Waiving of change fees. Search flexible flights from China