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Pros: "Service top notch"

Pros: "On time and arrived early!"

Cons: "Had almost a 4 hour delay !!!!!"

Pros: "Nothing"
Cons: "The staff encouraged me to get on my first delayed flight because my second was delayed as well. But as I landed from my first flight the second flights delay was reversed and I had no notification of this change. I missed my connecting flight. Had to stay in the airport all night, had to fly into a different destination at 7 am. No explanations, no help. Terrible."

Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"

Pros: "The fly departed on time"

Pros: "Nothing"
Cons: "Two hour delay in departure. They had an unspecified mechanical problem and had to get a different aircraft. They did not make any restitution to the passengers. Not even a free beer."

Pros: "Bad weather came in n I was rerouted on Time"

Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."

Cons: "American Airlines does not care about its customers."

Cons: "Plane was not board on time. Delayed taking off."

Pros: "Everyone was pleasant & professional"
Cons: "N/A"

Cons: "The seats were very uncomfortable"

Pros: "Nothing"
Cons: "7 hours late with only 3-4 updates the whole time."

Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"

Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."

Cons: "Delayed flight"

Pros: "Good Airplane"
Cons: "Delays and baggage delayed"

Cons: "Rude staff"

Pros: "Fact we got there"
Cons: "Poor customer handling at Laguardia and no info why we were being delayed."

Cons: "Never enough leg room!"

Pros: "Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak."
Cons: "Would appreciate a USB port or an outlet."

Pros: "The flight attendants were amazing. I enjoyed the in flight entertainment and overall flight. The flight was only a couple of hours so there were no meals. I enjoyed a hot cup of tea during my flight. I was able to take a quick nap during the initial flight and catch a movie on the way back."
Cons: "The terminal at LGA is undergoing renovations, I had to take a shuttle bus to my gate. The shuffle down stairs, bus ride, and lines for boarding were annoying."

Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."

Cons: "No power outlets. A bag of chips in 1st class is pretty weak. Compared to Europe flights we can from, aircraft felt like 1960's Aeroflot."

Pros: "It was on time boarding and landing"

Pros: "Was fairly standard flight. Left in time."
Cons: "Was in last group and had to check carry on."

Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"

Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."

Pros: "Very full flight arrived 20 mins early."

Pros: "Smooth flight, barely late."
Cons: "Broken sink, horribly uncomfortable, cramped seats."

Pros: "Communication from personnel was good. The desk workers did there best to deal with upset customers"
Cons: "We were delayed to do weather. Nothing AS could do but they tried."

Cons: "I've got to the airport at 4:30am because my flight was at 8:00am. Unfortunately I had to wait until 12:30pm to take another flight because American Airlines didn't have a flight crew for our aircraft. They did not refund money for the waiting, they didn't give any voucher for breakfast, they just gave us chips and drinks. People were very anxious and mad about the sInitiation."

Cons: "HORRIBLE experience. I had a flight delay that forced me to reschedule to a flight the following morning and caused me to pay for an overnight at a hotel; none of the staff seemed to care whatsoever about their customers' travel plans or experience, giving us little to no information up to the point of canceling our flight, and doing even less to accommodate when plans were foiled. I honestly am waiting for a refund at this point. Terrible trip with American Airlines."

Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"

Pros: "Arrived early. Smooth flight."

Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."

Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."

Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"

Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"

Pros: "Slept like a log Gate staff were nice Lounge was very average poor food and beverage. Slow internet. Outdated furnishings. Not worth the access fee."
Cons: "Smallish seats and overhead storage Onboard Staff had brisque manner"

Cons: "Typical American. They start with a 75 minute delay because of crew problems. Then we sit at gate for 30 minutes while they "fix" something. Then they push out and cant start the plane so they cancel. I'm learning to hate American"

Pros: "Terminal changed at LaGuardia and we had to take a bus to another terminal. The staff were extremely kind and helpful with our items and transportation. The large size of the water cup."
Cons: "I didn't like that there were dirty used food wrappers in seat pocket in front of me. The fellow sitting in front of me was in the bulkhead seat, yet reclined his chair all the way leaving me very little space. I really wish flight attendants would ask travelers to be considerate and not recline their seats during there welcome speech. Or even ask if the person being squished is ok. There were no snacks offered. Drinks were not offered till at least an hour into flight. My first flight was canceled. Kayak let me know, American never notified me!"

Pros: "It got cancelled!"

Pros: "On time. Efficient boarding."

Cons: "Just because the flight was full.. They checked in my luggage but put on the wrong tag. I have no change clothes for more than 24 hours. Hopefully, they'll deliver to me by today. But I am not holding my breath on it"

Pros: "That we arrived on time to RDU."
Cons: "It left 20 minutes late from LGA and we had a connecting flight in Philadelphia. We had to run really fast and made it in the last minute."

Cons: "Never made it. My flights were canceled. So I don't even think this review counts."

Pros: "The actual plane crew and flight."
Cons: "The flight changed gates and terminals as well as times and the staff knew nothing about it. Staff on the phone and in person had poor attitude."

Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."

Cons: "Never made it to destination"

Pros: "Staff"
Cons: "Poor WiFi. Poor video. Very small seating"

Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "N/A"

Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."

Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."

Pros: "NOTHING"
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"

Pros: "An old 777 , dirty and the food was horrible."

Pros: "We liked our friendly and attentive flight attendants, and our safe travel to our destination. Thank you!"

Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"

Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."

Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."

Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."

Pros: "Entertainment"
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."

Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."

Pros: "Earlier than scheduled. Enough space."

Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."

Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."

Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."

Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."

Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"

Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"

Cons: "Old plane and was not clean."

Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."

Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."

Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."

Pros: "Great flight"

Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"

Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."

Pros: "Meals, for a coach ticket, were surprisingly good."

Pros: "Service"

Pros: "Nothing"
Cons: "Flight got camcelled made me late to duty station"

Pros: "No connection anywhere, efficient direct flight, on time, and comfortable"
Cons: "There wasn't anything that I didn't like"

Pros: "The flight attendant was excellent. Much better than most of your other ones."

Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"

Pros: "Entertainment options were varied and kept the flight interesting."
Cons: "The check in process did not allow us to select seats until we got to the airport so we had to sit separately."

Cons: "4 hr delay on the flight, terrible experience never flying with United again."

Cons: "Older plane. Entertainment was poor and limited. Food wasn'the good."

Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"

Pros: "that the plane landed in one piece"
Cons: "it was late 1.5 hours it badly was overbooked hand luggage hysteria lack of aircon while on the ground overall attitude of crew"

Cons: "The plane was old. Entertainment screen too small and no way to restart a show. No AC power sockets at chairs. I was sitting at back of the plane and at the time food came there was no choice - they ran out of food options. Also, the plane storage bins were too small to fit small bags."

Pros: "Lots of movies and shows plus constant tracking info."
Cons: "Closeness of seats and worn out touch screens on seat backs resulted in people behind us constantly kicking and pounding on our setbacks throughout the flight. Cleaning crew did not do a thorough job, leaving trash and used chewing gum on floor from previous flight."

Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there. My baggage did not reach with me and they promised to deliver it with in next 6 hours and it turned out that they took more than 18 hours to deliver my baggage to my home. My entire day got wasted waiting for this baggage to reach me. Poor communication made me wait and watch the door every hour. I tried to reach and get some information on when that baggage would reach me but no body knows."

Cons: "Small cramped plan. Seats did not recline."

Cons: "Flight was canceled and announced at midnight"

Pros: "The mango sorbet"

Pros: "Crew were gracious & helpful. Plane left and arrived on time. Frequent offers of beverages."
Cons: "There was no space for legs and feet. Rows are too close together in economy. Only my left foot could extend forward - a metal box was bolted to the floor where a right foot would go. Seatback pockets with magazines, headphones, etc take space that knees require. Then when my front neighbor fully reclined for 7 hours, I was really pinned in (middle seat of center section). It can't be healthy to be physically restricted for so long. Very uncomfortable. Ryanair seats packed this close (for much shorter flights) don't seem to have floor obstruction, and eliminate the pockets and recline features which helps."

Pros: "Upgraded active duty military member to economy plus!"

Pros: "Good stuff Dave"

Pros: "Was pleasantly surprised by leg room in coach"
Cons: "More water needs to be offered more often"