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Marti

fast flight

Wi-fi sucks

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

Not much food offered on a long flight.

Great service and on time flight.

Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny.

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

Flight left on time. Pilot had a sense of humor.

Entertainment seemed canned

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation.

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

fast flight

Wi-fi sucks

Boarding is as usual chaotic

fast flight

Wi-fi sucks

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

Beat up baggage

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

No screens in seats or outlets for phones. Old planes. Never again.

Great service and on time flight. Got a good comfortable seat with nice leg room.

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

Entertainment console was defective

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

fast flight

Wi-fi sucks

Not much food offered on a long flight.

Boarding is as usual chaotic

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

Beat up baggage

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

There was no rhyme nor reason for who boarded first

Not much food offered on a long flight.

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

The seats in coach were too narrow for comfort...and I'm a medium size.

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

No screens in seats or outlets for phones. Old planes. Never again.

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Tryed to book flight home on your web sight but would still not go through after the 3rd try. We went to houston Airport to make reservation and was told by United ticket it would be an additional $100.00 to book at counter. We called our bank to see if there was a issue with our card. The in return call the card issurer to see if there was an issue on there end. No problem was found. We forced to pay double from what was posted on your web site inorder to get home.

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

Marti

fast flight

Wi-fi sucks

fast flight

Wi-fi sucks

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Lots of shops at the airport.

Frustrating that none of the electrical outlets worked to charge electronics. chairs not comfortable for an extended wait.

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Entertainment console was defective

The seats in coach were too narrow for comfort...and I'm a medium size.

Beat up baggage

No screens in seats or outlets for phones. Old planes. Never again.

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

fast flight

Wi-fi sucks

Not much food offered on a long flight.

Marti

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

Great service and on time flight. Got a good comfortable seat with nice leg room.

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.